One of your guests has submitted a review You can submit an owner response, which will be displayed with the review on your listing. I am extremely sorry this guest felt they couldn’t speak to us directly. Our previous reviewers have always stated that our communication with guests was good. Our mission is clearly posted to ensure our guests pleasant experience. We are very accessible for any needs or questions. We did notify the guest in advance that the hot tub had just the day before gone offline and that a service tech had been notified. We do ask guests to turn off lights when not in use in an effort to be environmentally conscious. Learning that such a request may be unreasonable to some will move us not to make mention of lights or solar. Heat is left off and doors are always open until guests arrive to ensure a fresh and energetically vibrant atmosphere rather than warm and stuffy. 99% of our guests have appreciated the fresh clean feeling of the air however learning that some guests will find it inconvenient to turn on the heat and wait 2 minutes to adjust the environment to their particulars leaves us feeling confused. Hearing that our property is merely decent is very troubling given that we strive so hard to offer an exceptional experience for guests to refresh from a turbulent world. If Brian would like to consider giving us another chance we would be pleased to butcher the rooster, have the room heated, and have the Wi-Fi selection highlighted.