4 piscines extérieures, parasols, chaises longues
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The Royal Sands Resort & Spa All Inclusive – Avis

4 out of 5
The Royal Sands Resort & Spa All Inclusive
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 1290 avis sur 2184." "
Note de 8 – Bien, d’après 494 avis sur 2184." "
Note de 6 – Acceptable, d’après 234 avis sur 2184." "
Note de 4 – Médiocre, d’après 86 avis sur 2184." "
Note de 2 – Terrible, d’après 80 avis sur 2184." "

9,4/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Danny, Montreal

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent value all inclusive resort. Beach is amazing. Food was good but not great. Club Bistro, Trattoria (at Royal Cancun) and Hacienda Sidal were very good. Buffet at La Veranda was decent. Sand dollars sushis were sub par (with cream cheese?). What makes Royal Sands unique however are the huge family apartments with room/king bed for parents and Murphy beds for kids (those rooms are generally quite expensive in other resorts).
Séjour de 7 nuits en mars 2024

8/10 – Bien

Jean-Michel

Séjour de 7 nuits en décembre 2023

10/10 – Excellent

Nadine

Séjour de 7 nuits en avril 2023

10/10 – Excellent

Mélanie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Les chambres style 3 1/2 sont idéales pour les familles de 4, très propres et le service très chaleureux!
Séjour de 7 nuits en avril 2022
Alberto V. a répondu le 2 mai 2022
Dear Mélanie, Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. We look forward to welcoming you again in the near future. Best regards.

8/10 – Bien

Nourdine

Séjour de 12 nuits en décembre 2021

6/10 – Acceptable

Sandra

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
This resort is a timeshare and right ay check in I was being pushed to attend a timeshare. Reservations for the restaurants were hard to get and there is an upcharge at all the restaurants for specific items. I didn't like that we had to give our room key at evry bar and restaurant when it is supposed to all inclusive. Some of the staff were not welcoming especially those at the pool bar.
Séjour de 4 nuits en mai 2024

6/10 – Acceptable

Joseph

Voyage en famille, Voyage de couple
Points forts : Propreté
There have been many changes with new management since July 2023 and NONE of the changes have been to the benefit of the patrons booking the all inclusive packages. They are putting in a ton of money for a water park and there has been a loss of restaurant options so during the transition phase of other new steakhouse and Asian restaurants opening up next year the current all inclusive package deal pales in comparison to what other resorts are offering.
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Justin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Royal Sands was the perfect medium sized all inclusive. Super clean, good food and the rooms are huge! As you may or may not know the ocean in the hotel zone is pretty rough, but being that Royal Sands has sister resorts, we were able to take free shuttles to Royal Cancun where the water is much calmer for my 6 year old. Overall great stay and the only minor downside I would say is the constant timeshare meeting pitches. However, with that said if I was interested in a timeshare I would definitely get one here. Nacho my man, I'll do it next time I promise lol
Séjour de 4 nuits en mai 2024

8/10 – Bien

Kimberly

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
I have stayed at this property for the last three years and it seems to be going downhill. From service (mainly concierge being unfriendly), feeling like you are second class if you are not a member or owner, the cleanliness has gotten worse, and they have limited dining compared to what they used to. The food is not that good anymore, especially the room service and limited dining.
Séjour de 5 nuits en mai 2024

6/10 – Acceptable

Dyan J

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
The resort was clean, the pool was clean, food was pretty good most of the time despite alot of buffets. I was not a fan of the surcharge on food and alcohol at all. If its an all inclusive hotel then it should be just that- Too many extra costs. I really did not like that I had to give my room key and sign a reciept for everything even with no extra purchase. This really slowed service. MOST of the staff seemed to not like their job, not real friendly compared to other resorts. The cashless resort was a surprise. I had plenty of cash to spend but chose to be more conservative with the credit card purchases. I had to beg for coffee despite the fact that the room had a coffee maker. Most 4 star resorts provide in room coffee. The mini bar fridge was only stocked with 2 beers. They could really go a long way with a few adjustments but this resort overall was mediocre in my experience.
Séjour de 8 nuits en mai 2024

10/10 – Excellent

LILIANA

Points forts : Propreté, service et personnel
Séjour de 5 nuits en mai 2024

8/10 – Bien

Roman

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not like the very long waiting time of service. Also, the toilet got clogged several times over the week. Long lines in the Restaurants. I liked the ocean, pool, clean rooms, tasty food, activities, and convenient transportation.
Séjour de 8 nuits en avril 2024

10/10 – Excellent

Arminder

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms were so spacious
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Shawaneev

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and kept up. Staff were amazing!
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Waleed

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything
Séjour de 4 nuits en avril 2024

6/10 – Acceptable

Juan Valentin Gama, Omaha

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités
I think the worse part is not to many opcio on restaurants and the buffet,propierie is good but they still have many things that need to improve especial in the service compare to other Hotels for me is not a 41/2 srtars is more a 3 starts
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love this property! It is very clean and the staff is wonderful! The food is pretty good, but I would like more options. The bed was not very comfortable this time, it was too hard and springy feeling. I have stayed here a couple of times and overall I am very pleased.
Séjour de 7 nuits en avril 2024

8/10 – Bien

Fouad

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was really nice, clean resort . The food was really bad though, and not much option for vegetarians
Séjour de 4 nuits en mai 2024

8/10 – Bien

Sharon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort is absolutely beautiful. The staff is extremely friendly and helpful. The only reason for 4 stars instead of 5 is that the food quality seems to have declined in the past few years.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Calvin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Alexandre

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
everything was perfect, except the Concierge that attend us, he forgets to make the reservation on the restaurant, because all the restaurants only attend if you make a reservation, and he make the reservation in the time i didn't tell him.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Victor N

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good resort
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Monte Shane

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoy most everything about this property.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Joel, Saint albans

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great restaurants, the view was amazing. I enjoyed The pool it was amazing with swim up bars. The beach it was fantastic. The room it was ok. The hotel have very good service and friendly staff. I really enjoyed my visit.
Séjour de 4 nuits en mai 2024

8/10 – Bien

cristina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Suits, multiple beds
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Annette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve been going here for 6 years and love it.. however, I was disappointed to see that there isn’t a buffet dining option at the Veranda 6 days a week. They have turned it into restaurant style dining 6 days a week and the menu items are very limited. At least when it’s buffet style you have many different food options. It seems very stressful on the staff to wait on so many tables. We waited an hour for our food.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Puedes disfrutar de los otros Hoteles y Restaurantes all inclusive de la cadena Royal Resorts
Séjour de 4 nuits en mai 2024

8/10 – Bien

Devendra Mahadevbhai, Brampton

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff members are very helpful.
Séjour de 4 nuits en avril 2024

6/10 – Acceptable

Anna, Lees Summit

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
I loved the way beach access and beautiful pool areas but the most annoying part is that you have to give your room card for every meal and then it takes so long to get it back. Then they expect extra tips on top of the gratuities already included. Wouldn’t go back for these reasons. All the other resorts I’ve stayed at did not require you to give your room key to eat and then expect extra tips.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Sing Kouang

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was nice and clean and staff was also great. Our room was cleaned and fridge was replenished daily. One thing that we didn’t like was the constant hounding of going to the timeshare presentation. Right as you are checked in, the concierge takes you to your room and gives you this long speech when all you really want to do is just wind down and get settled from your long long day of travel. We knew we were not going to buy into anything and didn’t feel like wasting 90 mins of our short trip sitting thru something that was only going to give us a slight discount on excursions but nonetheless you just keep getting hounded. Also the breakfast options at the buffet was really repetitive, they should look to switch it up now and then. The Ala Carte restaurants were all good. Would we stay here again? Probably not but it was not a bad option just not for us.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Xiomara Feliciano

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the ocean view. Made my vacation special. It was beautiful.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Impecable en todos aspectos, de los mejores hoteles que he estado en Cancún. El plan todo incluido lo tiene casi todo y vale mucho comprarlo.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Raymond

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All was good but a couple of restaurants that use to be included with our stay are no longer.
Séjour de 7 nuits en avril 2024

8/10 – Bien

Tami R

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We always enjoy staying at The Royal Sands. The only thing that I feel.like could be corrected is the All Inclusive options were limited. I suggest having more than 1 beer option and offering the buffets in the evenings woukd be nice.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Corey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a great place to stay!
Séjour de 3 nuits en avril 2024

8/10 – Bien

Willie Ray

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Safety.
Séjour de 6 nuits en avril 2024

2/10 – Terrible

Ismael

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Service et personnel, commodités
-Horrible service! -Limited dining options -Would not return even if the price was 1/2 off
Séjour de 6 nuits en avril 2024
Jamezcua a répondu le 10 mai 2024
Dear Ismael,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate you taking the time to share your feedback with us. While we regret to learn about the challenges you experienced during your stay, we genuinely value all comments from our guests as they provide us with valuable insights to improve our services.We're glad to hear that you chose to stay with us and hope that despite the challenges you encountered, there were some positive aspects of your experience. Your comfort and satisfaction are our top priorities, and we're committed to addressing the issues you raised to enhance the overall guest experience.Regarding your concerns about service quality and dining options, please know that we take these matters very seriously. From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Additionally, guests at The Royal Sands have the option to visit our sister resorts, The Royal Cancun and The Royal Haciendas, where they can explore a wider range of dining options and culinary experiences.We continuously strive to provide exceptional service and offer a diverse range of dining choices to cater to our guests' preferences.We apologize if we fell short of meeting your expectations during your stay and hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

6/10 – Acceptable

Mary

Points forts : Propreté, état et installations de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Richard David Lindsay,, Andover

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beach access is convenient. As were beach shades (thatches) and beach chair system - using flags to indicate/reserve available chairs which you can leave unattended for up to an hour.
Séjour de 6 nuits en avril 2024

10/10 – Excellent

sameer

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great beach
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Maria Del Carmen

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great for families!
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Francisca Bozzalla

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our recent trip to Royal Sands in Mexico was nothing short of spectacular. From the moment we arrived, we were swept away by the resort's charm, hospitality, and attention to detail. As a family, we've had our fair share of travels, but this experience truly stood out as one of the best. Each meal was amazing and they have it all. Whether we were dining by the pool with Manuel, Alexis, Mario and Angel, enjoying a beachfront sunset dinner, or indulging in the offerings at the specialty restaurants and buffets, every dish was amazing. Kudos to the entire staff. We had Piedad and Karla at the buffet and they were amazing. The entertainment at Royal Sands was top-notch. We were treated to a variety of shows, live music, and themed events that kept us entertained throughout our stay. It was refreshing to see such talented performers putting on memorable performances night after night. The amenities at the resort were also wonderful. The pools were in perfect condition and had just the right amount of activity. Not to boring, not too crowded. We also took advantage of the spa services. We got an incredible couples massage from Abril and Ruth on the 4th floor terrace! What truly sets Royal Sands apart is its impeccable service. Every staff member we encountered went above and beyond to ensure our comfort and satisfaction. Thank you to everyone - Fer, Wilmer, Miguel and Santiago. You're all doing a great job!
Séjour de 6 nuits en avril 2024

6/10 – Acceptable

Glenna Rae

Séjour de 7 nuits en avril 2024

10/10 – Excellent

Mabell

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great resort
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Troy

Voyage de couple
Points forts : Propreté, service et personnel
Pros: -Amazingly beautiful beach -Extremely friendly staff, very helpful concierges -One of the cheaper options in the area -Very nice pools and swim up bars -Clean facility overall Cons: -Did get food poisoning from one of the restaurants. Difficult to rank it higher after that -Food overall was not bad but fairly mediocre -The “All inclusive” excludes roughly 1/3 to 1/2 of the food depending on where you eat -Not much to do at the resort if you are looking for activities compared to others in the area -The hours of the bars are VERY limited for an all inclusive, only opening at 11 and many closing quite early Overall: We enjoyed it for the beach and the price, but likely better options in the area. And the food poisoning definitely knocked it down a star as well.
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Dana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good American food. Friendly staff. Nice resort.
Séjour de 7 nuits en avril 2024

2/10 – Terrible

Wael

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté
If you want to get Salmonella, visit this damn place. We were a group of 7 and 6 of us got so sick in April 2024.
Séjour de 5 nuits en avril 2024

8/10 – Bien

Mary

Voyage de couple
Points forts : Propreté, service et personnel
We stayed there about 3 years ago. The food was great. This time the food was not. All the pastries tasted the same and the main courses were less than stellar. Was disappointed this time.
Séjour de 9 nuits en avril 2024

10/10 – Excellent

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024

6/10 – Acceptable

Nai Fey

Voyage en famille
The pool area was really nice but I didn’t like how the all exclusive isn’t really all exclusive. There was stuff on menu that has surcharge which means you paid the difference if you wanted that item. And when you order things . They always need your room card so they can itemize what you get even if you didn’t get any thing that didn’t have surcharge. The food was ok. The restaurant food that you had to make reservations for was great. Drinks and alcohol for all exclusives test water down .
Séjour de 5 nuits en avril 2024