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Crystalbrook Flynn – Avis

5 out of 5
Crystalbrook Flynn
85 Esplanade, Cairns, QLD

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 341 avis sur 459." "
Note de 8 – Bien, d’après 85 avis sur 459." "
Note de 6 – Acceptable, d’après 20 avis sur 459." "
Note de 4 – Médiocre, d’après 8 avis sur 459." "
Note de 2 – Terrible, d’après 5 avis sur 459." "

9,8/10

Propreté

9,4/10

Service et personnel

9,4/10

Commodités

9,6/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Stephanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Flynn xx a répondu le 15 mai 2024
Thanks Stephanie for your rating! Can't wait to have you back here!

10/10 – Excellent

Rosalie

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The best stay when in Cairns! Accessible to everthing for everyone
Séjour de 3 nuits en mai 2024
Flynn xx a répondu le 8 mai 2024
We're stoked you had a great experience with us! Can't wait to host you again in the future!

10/10 – Excellent

Kumail

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was very good except for guest parking. Could not get a spot when I checked in. Parked on the street and Monday on morning was late to pay for the street parking. Go a ticket.
Séjour de 3 nuits en avril 2024

8/10 – Bien

EIKO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Flynn xx a répondu le 2 mai 2024
Thank you!

10/10 – Excellent

Anka

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Die Unterkunft ist sehr zentral. Liegt nah am Hafen. Das Hotel hat einen Hintereingang bzw. -Ausgang. Dabei hat man einen herrlichen Blick auf's Riesenrad. Gerade in der Nacht ein sehr schöner Anblick.
Séjour de 3 nuits en avril 2024
Jaydev Walia, Front Office Manager a répondu le 30 avr. 2024
Hi Anka,Great to hear you enjoyed your stay with us at Crystalbrook Flynn.We hope to welcome you back soon.

10/10 – Excellent

Linda, Ocala

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Meeting place for tours, many kinds of dining options nearby, Night Markets close b, and easy access to other activities and transportation. Loved the showerheads and especially the water and Ferris wheel view!!
Séjour de 7 nuits en avril 2024
Jaydev Walia, Front Office Manager a répondu le 30 avr. 2024
Hi Linda,Great to hear you enjoyed your stay with us, our location really is ideal! We hope to welcome you back soon!

10/10 – Excellent

Nileshkumar

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Most I liked is courteous staff and always there to help and helped with smile on their face. My luggage was already there in our room before even we reached to room. Room was nicely decorated with welcome message and welcome gift too.
Séjour de 3 nuits en avril 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Nileshkumar,Thank you for sharing your Crystalbrook Flynn experience, it's really great to hear that the team made a positive impact on your stay.We hope to welcome you back soon.Kind Regards,

10/10 – Excellent

Sharmila, Lexington

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent overall experience. Lovely property. Will be back.
Séjour de 3 nuits en mars 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Sharmilla,Thanks for the 5-star review, we look forward to welcoming you back!Kind Regards,

10/10 – Excellent

Andreas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is just a few minutes' walk from Cairns Lagoon. Dining and shopping facilities are also within easy reach. The facilities are state of the art. I was completely satisfied.
Séjour de 2 nuits en avril 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Andreas,Thank you for taking the time to review your stay, it's great to have a 100% satisfied customer, we hope to welcome you back soon.Kind Regards,

10/10 – Excellent

Helen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Helen,Thanks for the 5-star review. I'm glad you enjoyed your stay at Crystalbrook Flynn.We hope to welcome you back soon,

10/10 – Excellent

Cheryl

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location and very clean property.
Séjour de 3 nuits en mars 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi CherylThanks for the 5-star review. I'm glad you enjoyed your stay at Crystalbrook Flynn.We hope to welcome you back soon,

10/10 – Excellent

kazuhiro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
スタッフの対応が素晴らしい。ロケーションも最高。部屋も新しく清潔。一方、部屋はリゾートとしては少し狭いですね。朝食メニューはあまり力が入ってない様子。コーヒーマシンは1台だけで、よく止まっています。
Séjour de 6 nuits en avril 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Kazuhiro,Thank you so much for sharing your experience at Crystalbrook Flynn. I am pleased to hear that you enjoyed your stay and we hope to welcome you back.Kind Regards,

10/10 – Excellent

Sharmila, Lexington

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service, property and location; Helene at the front desk was simply wonderful. All in all a wonderful experience
Séjour de 1 nuit en mars 2024
Jaydev Walia, Front Office Manager a répondu le 25 avr. 2024
Hi Sharmila,Thanks for the 5-star review. I'm glad your Crystalbrook Flynn experience was such a positive one. Helene is a real gem, we are lucky to have her. I will make sure I pass on your compliment.Hope to welcome you back soon,

8/10 – Bien

Deborah, Clear Brook

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
wonderful property in a beautiful location. I would definitely stay there again
Séjour de 5 nuits en mars 2024
Flynn xx a répondu le 25 avr. 2024
Thank you for your feedback! We look forward to hosting you again in the future.

10/10 – Excellent

Ben, Eden Prairie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely modern hotel right on the Esplanade in Cairns. We were on a high floor with a balcony and the view was amazing. Staff was friendly, the work out facilities were great and the Whiskey and Wine bar had great cocktails.
Séjour de 3 nuits en mars 2024
Flynn xx a répondu le 30 mars 2024
Hey Ben! We're so happy you had a great time with us at Flynn! We can't wait to host you again in the future.

10/10 – Excellent

Gayle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great room with lots of amenities. Personnel great and very helpful.
Séjour de 1 nuit en février 2024
Flynn xx a répondu le 27 mars 2024
Thanks Gayle!

10/10 – Excellent

Naoko

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
中心地にもアクセスがよく、移動しやすかったです。
Séjour de 3 nuits en décembre 2023
Flynn a répondu le 18 mars 2024
Hi Naoko,Thanks for the kind review! I'm glad the location was a convenience for you! Flynn xx

10/10 – Excellent

Alison

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a wonderful stay at Crystal Brook Flynn. The room was very nice and comfortable. It was very easy for is to walk from the Pier where we had multiple trips back and forth for various island and reef tours. There was plenty of nearby food options and grocery store as well. The staff really went above and beyond, as our last night had a super early check out due to our flight and they helped us out. I would absolutely recommend this hotel and stay again.
Séjour de 2 nuits en mars 2024
Flynn a répondu le 11 mars 2024
Thank you so much for your review! We're glad you had a fantastic experience at Flynn Hotel and across Cairns region - we hope you can return soon!Stay safe. Flynn xx

10/10 – Excellent

Jesse, Turner

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Crystalbrook Flynn has a beautiful view of Cairns, is located right next to the esplanade, has easy access to a ton of restaurants within 30 seconds of the hotel, and has a few dining options on site along with multiple pools. The hotel employees were very helpful as well!
Séjour de 4 nuits en février 2024
Flynn a répondu le 11 mars 2024
Hi Jesse, thank you so much for your kind review! We're glad you had a wonderful stay with us and our staff took great care of you. We hope to have you again in the future!Flynn xx

10/10 – Excellent

Loretta

Séjour de 1 nuit en février 2024
Flynn xx a répondu le 27 mars 2024
Thank you!

10/10 – Excellent

Arisa

Points forts : Propreté
Séjour de 2 nuits en février 2024
Flynn a répondu le 13 mars 2024
Thank you! We're happy you had a fantastic experience with us.Flynn xx

10/10 – Excellent

Asumi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Flynn a répondu le 13 mars 2024
Thank you! We're happy you had a fantastic experience with us.Flynn xx

10/10 – Excellent

Michelle, Indianapolis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel in a great location. Everything is new and nice, and is quiet even though it is in super busy location, you couldn’t hear the street noise at all. They have restaurants bars and a spa, and it’s walkable to everything in the central business district, the pier, the esplanade. Wonderful!
Séjour de 2 nuits en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Thanks for such a wonderful review Michelle. I'm glad that you got to enjoy everything that Crystalbrook Flynn has to offer without the outside noise!We hope to welcome you back soon.Kind Regards,

10/10 – Excellent

YUKI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Thanks for the 5-star review YUKI, i'm glad you enjoyed your stay and we hope to welcome you back soon.Kind Regards,

8/10 – Bien

David

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Being on the Esplanade, it was in a great location. It was easy to walk to restaurants, and shopping, and the harbor for cruises. The staff was terrific. The only annoying thing was the tablet by the bedside. It is how they want you to do everything, including your “do not disturb” sign. That’s fine, but it was so bright at night, you wanted to take it off its charging stand and lay it upside down.
Séjour de 5 nuits en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi David,Thank you for taking the time to review your stay, it's great to hear that the team made your stay. I appreciate your comments regarding the tablet, it is designed to make life easier but I understand that this is not always the case.We hope to welcome you back soon.Kind Regards,

10/10 – Excellent

Eva

Séjour de 4 nuits en février 2024
Flynn xx a répondu le 27 mars 2024
Thank you Eva!

10/10 – Excellent

Kimberley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is beautiful and very centrally located. Awesome shower and very cute esplanade beach bar downstairs.
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Kimberly,Thank you for the 5-star review. I'm glad your Crystalbrook Flynn experience was a positive one and you got to enjoy some of our amazing food and beverage offerings.Hope to welcome you back soon.

10/10 – Excellent

Kylie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
So quiet, clean and friendly, let alone the resort or cruise ship like entertainment areas, would highly recommend this accomodation, we now have made it a yearly holiday stay.
Séjour de 5 nuits en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Kylie,Thank you so much for such a positive review. It's an honor to be your annual holiday choice! See you next year!

10/10 – Excellent

Nisha

Voyage de couple
Points forts : Commodités
Very nice and new facility, centrally located to restaurants, bars etc . Excellent and helpful staff. Will definitely recommend this hotel.
Séjour de 1 nuit en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Nisha,Thank you for such a positive review! It's great to hear that the team had a positive impact on your visit, we hope to welcome you back soon.Kind Regards,

10/10 – Excellent

Dylan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Modern decor, everything is and looks clean. Amazing location right on the beach with a lagoon right outside. 2/3 mins walk to the pier for all the ocean excursions. Friendly staff and would stay again. Only improvement would be to have more machines in the gym. Other than that all good!
Séjour de 5 nuits en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Dylan,Thank you for taking the time to review your stay. I'm glad you enjoyed your time in Cairns with Crystalbrook Flynn as your base for exploring the area. We appreciate your feedback and will look into improvements that can be made.Kind Regards,

8/10 – Bien

Atsuki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
電気が少しくらく、夜は薄暗かった
Séjour de 3 nuits en février 2024
Flynn xx a répondu le 24 févr. 2024
Hi Atsuki,thank you for your feedback! We're sorry there were difficulties with your lighting - we try to offer different lighting levels as each person is different and it must of been stuck on the Night Mode. Kind regards

10/10 – Excellent

Deborah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very clean and was close to shopping and dining options . Also a park was close by .
Séjour de 1 nuit en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Deborah,Thank you for taking the time to review your stay, i'm glad the location suited your needs. We hope to welcome you back soon.Kind Regards,

4/10 – Médiocre

Pascale

Séjour de 3 nuits en février 2024
Flynn xx a répondu le 28 mars 2024
We're sorry your stay here with us was not up to your expectations. We hope we can host again in the future to ensure a better experience for you.

8/10 – Bien

Craig

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall facility was nice
We stayed 3 nights. Very nice facilities but it’s a hassle dealing with the security issues that require a number of secured doors. Also the hostess at the Italian restaurant told us that since we didn’t have reservations for dinner the restaurant was booked so they couldn’t serve us! This was at 6:15 pm and no one was eating there at that time. As we returned from eating dinner a few doors down the esplanade at 7:45, we noticed at least half the tables at Flynn’s, the Italian restaurant, were empty! Didn’t appreciate being lied to!
Séjour de 3 nuits en janvier 2024
Flynn Team. a répondu le 29 févr. 2024
Hi Craig, Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your overall experience with us at Flynn! We do not feel that the security measures in place at the hotel are excessive, please consider how they are necessary. We do however apologise for the experience you had at Flynn's Italian. We have passed along your feedback to our F&B management for consideration. We hope to see you back soon.

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very handy and central.
Séjour de 1 nuit en février 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi David,We appreciate the 5-star review, i'm glad you enjoyed your time at Crystalbrook Flynn and hope to welcome you back soon.Kind Regards,

10/10 – Excellent

Leela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property in a great location, staff is friendly on site and the restaurant is amazing. Highly recommended it, it’s close to the night markets and shopping as well. Most of the tours pick up point is close by if not pick up from the hotel.
Séjour de 2 nuits en janvier 2024
Jaydev Walia, Front Office Manager a répondu le 24 févr. 2024
Hi Leela,I'm pleased to hear you enjoyed your time in Cairns and the team at Crystalbrook Flynn made a positive impression. We hope to welcome you back soon.Kind Regards,

10/10 – Excellent

CHIWAI

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff provide valuable suggestions. Room with balcony with nice view. Most of attractions within a 10-minute walking distance. Many restaurants nearby.
Séjour de 3 nuits en janvier 2024
Jaydev Walia, Front Office Manager a répondu le 23 févr. 2024
Hi Chiwai,We appreciate the 5 star review, it's great to hear you enjoyed your stay at Crystalbrook Flynn and we hope to welcome you back soon.

8/10 – Bien

Stuart

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was nothing wrong with our stay, but I wouldn’t rate it as a 5 star hotel. There was nothing special to give it that rating. Great location.
Séjour de 5 nuits en janvier 2024
Flynn a répondu le 10 févr. 2024
Hi Stuart, thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you sometime again.

10/10 – Excellent

Joan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So many happy and helpful staff. They made our stay a fabulous experience. MANY thanks The room was great in all aspects.
Séjour de 1 nuit en janvier 2024
Flynn a répondu le 10 févr. 2024
Hi Joan, Thank you so much for your review! It makes us so happy to know our staff were able to make your stay amazing. We hope to see you again soon!

10/10 – Excellent

Ranjan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to everything.
Séjour de 3 nuits en décembre 2023
Flynn a répondu le 10 févr. 2024
Hi Ranjan, Thank you for the review. We are pleased to hear you enjoyed the convenient location of Flynn. We hope to see you some time in the future.

10/10 – Excellent

Kirstin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful views, cool property but the service is what stands out most - left my computer behind and they called me right away and sent it in taxi to airport! Trip saver, thank you!!
Flynn a répondu le 10 févr. 2024
Hi Kirstin, Thank you for leaving such an amazing review. We are so glad our team made your stay memorable for the best reasons. We hope to see you again soon.

10/10 – Excellent

Chloe

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Jaydev Walia, Front Office Manager a répondu le 27 janv. 2024
We appreciate the 5 star review Chloe and hope to welcome you back soon.Kind Regards,

8/10 – Bien

IKUMI

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
"I stayed for 4 days. It was basically great, but I'm dissatisfied with the bed-making. Crumbs and such were left on the bed."
Séjour de 3 nuits en janvier 2024
Jaydev Walia, Front Office Manager a répondu le 27 janv. 2024
Hi Ikumi,Thank you for taking the time to review your stay. I'm glad that you enjoyed your time at Crystalbrook Flynn. I have shared your feedback regarding the bed making with our housekeeping team to review.We hope to welcome you back soon.Kind Regards,

6/10 – Acceptable

JOY

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Jaydev Walia, Front Office Manager a répondu le 27 janv. 2024
Hi JOY,Thank you for taking the time to review your stay. I hope that you choose to stay with us again and give us the opportunity to create a true 5 star experience.Kind Regards,

10/10 – Excellent

Daryl

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Great hotel , friendly staff, great access to bars & restaurants,highly recommended
One of the swimming pools with a view
Séjour de 3 nuits en janvier 2024
Flynn xx a répondu le 16 janv. 2024
Hi Daryl! Thank you for the great review and nice photo by the way! We hope to welcome you again to our hotel.

8/10 – Bien

??

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
モバイルキーという、先進のシステムを導入しているところに感心した。とても賑わいのある場所にありながら、部屋は静かだった。
Séjour de 1 nuit en janvier 2024
Tim Ward - Assistant Manager a répondu le 12 janv. 2024
Thanks for the great review! Glad you enjoyed Mobile Key and the quiet room.

8/10 – Bien

Jeff

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relax in paradise.
The room was wonderful with both bedrooms separated by a comfortable lounge room. The views are spectacular and the location could not be beat! Really felt like we could finally relax. The only issue we had was a light in the wardrobe that kept coming in and off during the night flickering continuously through the room.
Séjour de 3 nuits en janvier 2024
Flynn xx a répondu le 16 janv. 2024
Hi Jeff! Thank you for taking the time to leave us a review. We are thrilled that you enjoyed your room and the view during your stay with us. We try our best to give our guests the most comfortable stay and we are sorry to hear about the issue with the lighting in your wardrobe. We hope this did not affect your stay and we look forward to welcoming you again next time.

10/10 – Excellent

YUKO

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Flynn xx a répondu le 16 janv. 2024
Hi Yuko! Thank you for the five-star review! We are glad to hear that you enjoyed your stay with us. See you again next time!

8/10 – Bien

Michiyo

Séjour de 1 nuit en décembre 2023
Flynn xx a répondu le 16 janv. 2024
Hi Michiyo! Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us. See you again next time!

10/10 – Excellent

FUMIE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Flynn xx a répondu le 16 janv. 2024
Hi Fumie! Thank you for the perfect review! We hope to see you again next time.