Apreciado Gustavo Adolfo Ferro,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Puede confiar en que registramos sus observaciones y las gestionaremos con los departamentos apropiados.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Criscia Patrice,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Fatasha,We are truly sorry to learn about your discomfort, however, the department in charge of dealing with formal complaints, is the one that answers to the emails sent to the email address we provided.Please allow us to explain this is a public platform where opinions and experiences are responded, it is the place where formal complaints are placed and assisted.Moreover, we always kindly recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Rose,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.It is us who thank you.Wishing to welcome you again very soon, Rose!Loving Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Pooja,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Priscilla,Thank you for taking the time to share your experience with us.We are concerned to read your comments and we are saddened for not having met your expectations in all aspects. We assure you that your concerns were addressed, as it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager