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Village Haven Inn – Avis

2.5 out of 5
Village Haven Inn
9370 Main St, Clarence, NY

Avis

5,8
Note de 10 – Excellent, d’après 13 avis sur 85." "
Note de 8 – Bien, d’après 17 avis sur 85." "
Note de 6 – Acceptable, d’après 21 avis sur 85." "
Note de 4 – Médiocre, d’après 16 avis sur 85." "
Note de 2 – Terrible, d’après 18 avis sur 85." "

5,8/10

Propreté

6,8/10

Service et personnel

4,2/10

Commodités

5,6/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 – Bien

Claribel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2022

2/10 – Terrible

Lucas

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad conditions
The condition of the room and the place where not the same as the picture. The hotel hasn’t maintenance
Séjour de 1 nuit en septembre 2022
Sophia CSR a répondu le 12 sept. 2022
Dear Guest,Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Médiocre

joonwoo

Séjour de 1 nuit en septembre 2022

10/10 – Excellent

Kaleisha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
We had a great time. Nice and quiet. Room was beautiful. Everything was great
Séjour de 2 nuits en août 2022
Sophia CSR a répondu le 23 août 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 – Terrible

David

Séjour de 2 nuits en août 2022

4/10 – Médiocre

Rebecca

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Good from afar, but far from good
Owner was friendly and helpful, however the units clearly haven’t been maintained. The decor is very outdated. The bedding and towels were clean everything else was not. Our first room had a broken window, broken AC unit and a very smelly fridge. We were given a better room but it still wasn’t great. Our room smelled like cigarette smoke, it was a no smoking room. We would have left and stayed somewhere else but there were no vacancies anywhere!
Séjour de 2 nuits en août 2022

6/10 – Acceptable

William

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
bad
Spider webs in bathroom. Bathroom sink cabinet had an old rotten towel in it and the cabinet was dirty beyond belief.
Séjour de 1 nuit en août 2022
Sophia CSR a répondu le 9 août 2022
Dear Guest, We are very sorry to hear about the inconvenience caused by this cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 – Médiocre

Sameh

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2022

2/10 – Terrible

Mohanad

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I
Séjour de 1 nuit en août 2022
Sophia CSR a répondu le 8 août 2022
Dear Guest, We are sad to see this rating. We never want our guests to go back like this without hosting them. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement
First Time Stay
The hotel was not what it appeared as in photos and was run down and did not smell nice. The coffee pot had a coffee pod in it from previous guests and pool was empty/closed. It was quiet though, and we were not bothered during our stay. I feel from a hospitality standpoint that there was much to be desired. We weren’t checked on or asked if we needed anything, and at check in there wasn’t much conversation or cordiality.
Séjour de 3 nuits en juillet 2022
Sophia CSR a répondu le 29 juill. 2022
Dear Guest, Thank you for sharing your review. We apologise for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better for the rest of your stay and in the future.

4/10 – Médiocre

Jacob

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Bad place to stay
It was a bad place to stay, the bathroom was so small your knees hit the wall when you sat on the toilet. The heater had rest all over it, the tile on the hot tube was cracked all over the room was way out dated, looked like it was the 70s. It was not worth 130 for one night, and there is no breakfast.
Séjour de 1 nuit en juillet 2022
Sophia CSR a répondu le 27 juill. 2022
Dear Guest, Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Médiocre

Jill

Points forts : Propreté, confort de la chambre
Worked or a place to lay your head for a night but no hair dryer, little help with directions to local activity and tv didn't work. No vending machines for late night snacks. No one at counter after a certain hour. Clean enough and quiet enough.
Séjour de 1 nuit en juillet 2022
Sophia CSR a répondu le 26 juill. 2022
Dear Guest, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Acceptable

Janice

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bed was fine. Many other things in room were in need of repair or upgrade. Carpet was old and dirty.
Séjour de 1 nuit en juillet 2022
Sophia CSR a répondu le 18 juill. 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our comfortable bedding. However, we apologise for the inconvenience faced regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Excellent

Danielle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Sophia CSR a répondu le 18 juill. 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 – Excellent

Life's

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The best stay ever ❤️😘
Séjour de 4 nuits en juin 2022
Sophia CSR a répondu le 8 juill. 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 – Médiocre

Zachary

Voyage en groupe
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Great cheap option outside of Darien lake however it’s very outta date and dirty
Séjour de 1 nuit en juin 2022
Sophia CSR a répondu le 6 juill. 2022
Dear Guest, Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our relevant team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 – Excellent

Wendy

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were very friendly and helpful
Séjour de 4 nuits en juin 2022
Sophia CSR a répondu le 30 juin 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 – Terrible

Eddie, Searcy

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
SMELLY AND DIRTY
Séjour de 1 nuit en juin 2022
Sophia CSR a répondu le 20 juin 2022
Dear Eddie, Thank you for sharing your feedback. However, we apologize for the inconvenience faced regarding the cleanliness issue and the unpleasant smell. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 – Médiocre

Pamela

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Unkempt, cigarette holes in bedspread and blanket, possible mold on bathroom ceiling, no cups in room, needed painting
Séjour de 1 nuit en juin 2022
Sophia CSR a répondu le 17 juin 2022
Dear Pamela, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 – Médiocre

Amos

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités
The sound of a rodent chew on plastic in the middle of the night, and the smoke alarm going of at 7 am is how I woke for 2 days.
Séjour de 2 nuits en juin 2022
Sophia CSR a répondu le 15 juin 2022
Dear Guest, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. Please accept our apology for the issues you encountered regarding the unpleasant sound. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 – Terrible

Carmen

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was the most dated and dirty hotel I have ever seen. You should be ashamed to offer this as an option.
Séjour de 3 nuits en juin 2022
Sophia CSR a répondu le 14 juin 2022
Dear Guest, Thank you for your feedback! We regret your stay didn't go as expected. Your concerns have been noted and forwarded to our housekeeping team for improvement. We hope to serve you better in the future.

2/10 – Terrible

fulgencio

Séjour de 1 nuit en mai 2022

2/10 – Terrible

Sainath

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2022

4/10 – Médiocre

Amber

Points faibles : Propreté, commodités
The property is very outdated. I only recommend staying here if you are on a strict budget or a very short trip. There was no breakfast (even though it was advertised), the room smelled like smoke and there are things that need to be worked on or replaced.
Séjour de 3 nuits en mai 2022
Sophia CSR a répondu le 14 juin 2022
Dear Guest, Thank you for your review. and your opinions with regard to modernization. We apologise for the inconvenience faced by you regarding the smoke in the room. We will share your feedback with the concerned team. Our team is looking forward to hosting you again soon!

4/10 – Médiocre

Edward

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Please, no
I'm trying to think of something that went right. Hmm, I slept well, but probably because at my age a six-hour drive is exhausting. The place looked like it had once been pretty. [Hotels.com, is there a way to reming me not to book here again?]
Séjour de 1 nuit en mai 2022
Sophia CSR a répondu le 14 juin 2022
Dear Guest, We regret your stay with us was not up to your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Acceptable

Nasir

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
This a quite old property , amenities were terrible , Iron box was rusted and sticky , chairs were very old and dirty , staff was good and the uncle trying his best ,
Séjour de 2 nuits en mai 2022
Sophia CSR a répondu le 17 mai 2022
Dear Guest, Thank you for sharing your valuable feedback! We are thankful that you have honoured our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Excellent

Jay

Séjour de 2 nuits en mai 2022
Sophia CSR a répondu le 9 mai 2022
Dear Jay, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 – Médiocre

Salina

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The Staff was very nice but the room wasn’t very clean. There was someone else’s old sock in the room, burn holes in the sheets, dust, & it looks like mold was growing on the bathroom wall. It definitely wasn’t worth the $100 for the night. Not the worse place but definitely not the best.
Séjour de 1 nuit en mars 2022
Sophia CSR a répondu le 10 mai 2022
Dear Salina, Thank you for sharing your valuable feedback! We are glad to know that you liked our staff. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Excellent

julie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No complaints
My stay was great. It was a home like feel when i walked in. The perfect relaxing stay
Séjour de 1 nuit en mars 2022
Sophia CSR a répondu le 10 mai 2022
Dear Julie, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

10/10 – Excellent

Marlyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2022

10/10 – Excellent

Sylvia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2022

2/10 – Terrible

Voyageur vérifié

Voyage de couple, Voyage avec des animaux de compagnie
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room was barely decently clean. The bathroom was one of the filthiest I have ever seen. Very visible dirt around toilet , tub and heaters. Mildew/ mold on shower/ tub tiles, dirty sink faucets. Shower handles fell off and inside was disgustingly dirty. It was nauseating to use the bathroom and I could not bring myself to even shower. It was so disgustingly filthy. Will not stay ever again.
Séjour de 1 nuit en octobre 2019
Manager a répondu le 5 oct. 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 – Bien

TommyT, East aurora ny

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was very nice and clean it had everything but a hair dryer. The down side no exhaust fan in bathroom and the bath room was very out dated. Will stay here again the price was great.
Séjour de 1 nuit en octobre 2019
Manager a répondu le 4 oct. 2019
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 – Acceptable

C

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Service et personnel
The room was nice the bathroom however was moldy and the water would scold you just by touching the faucet.
Séjour de 2 nuits en septembre 2019
Manager a répondu le 24 sept. 2019
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 – Excellent

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en septembre 2019
Manager a répondu le 24 sept. 2019
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4/10 – Médiocre

jose

Séjour de 1 nuit en septembre 2019

6/10 – Acceptable

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
We were able to check in after 10:00 pm which was nice. The bathroom however was not very clean, the tub did not drain well and the hot water was leaking. We also were running low on toilet paper and instead of leaving one when they cleaned the room I had to go ask for one the next morning since we got back late from our daily adventures. We only were there for 2 nights and I probably would not stay at this hotel longer than that. It's nice if you just need a break from a road trip or just an over night stay.
Séjour de 2 nuits en août 2019
Manager a répondu le 4 sept. 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room as well as our toilet. We hope to see you again to deliver you with a 5 star experience.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Room was clean enough. Bathtub was not slippery and water pressure was great. Carpet and television, bed have been updated recently. No breakfast available. Good scenery and loved the gazebo. Good stay for a few days
Séjour de 3 nuits en août 2019
Manager a répondu le 27 août 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 – Bien

Cnstance

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very clean room with a comfortable bed and chair to sit in. I enjoyed sitting outside in the evening in the chair provided. Quiet surroundings and friendly staff. I will be staying here again.
Séjour de 1 nuit en août 2019
Manager a répondu le 20 août 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 – Bien

David

Points forts : Propreté, service et personnel et confort de la chambre.
Good service
Our stay was nice. Some of the rooms need some work. But overall was not a bad place
Séjour de 1 nuit en août 2019
Manager a répondu le 17 août 2019
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 – Bien

John

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en juillet 2019
Manager a répondu le 2 août 2019
On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Time of check in and check out was unclear Fiancé noticed a cobweb after our shower, but I suppose that’s better than and is something that beats rodent buds
Séjour de 2 nuits en avril 2019
Manager a répondu le 30 avr. 2019
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our shower. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
los cuartos sucios, calefacción malísima mucho ruido no deja dormir , ofrecieron desayuno en la mañana y no dan lo que ofrecen no dieron desayuno, atención al cliente malísima
Séjour de 5 nuits en mars 2019
Manager a répondu le 6 avr. 2019
Thank you for your review and comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Bien

Kathleen, Charlotte NC

Points forts : Propreté, service et personnel
Was genuinely surprised nice room. Only complaint would be that it needs more outlets close to the bed where most people charge their mobile phones.
Séjour de 3 nuits en mars 2019
Manager a répondu le 19 mars 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and outlets. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 – Terrible

Emalee

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Won’t go here again.
Sheets were urine stained, room was freezing the entire night even though heating unit was set to 75. Bathroom window had a crack in it. Asked for a room with a tub and they gave me one with a shower stall. Bed highly uncomfortable. Room smelled like someone just got done smoking 10 packs of cigarettes before we got in there. Ceiling looked gross. Staff members not available.
Séjour de 1 nuit en janvier 2019
Manager a répondu le 29 janv. 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 – Acceptable

Voyageur vérifié

Points forts : Confort de la chambre
Points faibles : Service et personnel
No attendance at front desk
Yeah when checking in no one was at the counter waited for 6 minutes and head to proceed to call the hotel phone number in order for the service attendant to come from a back room
Séjour de 1 nuit en janvier 2019
Manager a répondu le 19 janv. 2019
Know that your voice is of tremendous importance to us and we value your comments about our service and room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 – Terrible

Linda, Michigan

Points faibles : État et installations de l’hébergement
The lady who checked us in was not able to understand our questions. She was pleasant, just did not seem to be too adept at English. We were one of 2 people staying there and we hope that was not their best room...hole in ceiling, bathroom door would not close, bath fan did not work, heat was very slow heating room, sheets would not stay on corners. We forgot our personal pillows.. too bad. Made the rm more expensive.
Séjour de 1 nuit en novembre 2018
Manager a répondu le 12 nov. 2018
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our pillows and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 – Bien

donald

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018
Manager a répondu le 16 oct. 2018
It was our priviledge to earn your business and we hope to host you again on your next trip.

6/10 – Acceptable

Wil

Ok for the price
Huge space but Very outdated. Even pluming was loud.
Séjour de 1 nuit en août 2018
Manager a répondu le 4 sept. 2018
Thank you for taking the time to share your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 – Excellent

Randi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome
Thank you we enjoyed ir
Séjour de 1 nuit en août 2018
Manager a répondu le 4 sept. 2018
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!