Bar (sur place)

Freepoint Hotel Cambridge, Tapestry Collection by Hilton – Avis

4 out of 5
Freepoint Hotel Cambridge, Tapestry Collection by Hilton
220 Alewife Brook Parkway, Cambridge, MA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 492 avis sur 1000." "
Note de 8 – Bien, d’après 288 avis sur 1000." "
Note de 6 – Acceptable, d’après 111 avis sur 1000." "
Note de 4 – Médiocre, d’après 65 avis sur 1000." "
Note de 2 – Terrible, d’après 44 avis sur 1000." "

8,6/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Melanie

Séjour de 1 nuit en mai 2023
Freepoint Team a répondu le 27 juin 2023
Dear Melanie, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you, Freepoint Team

8/10 – Bien

THIERRY

Séjour de 1 nuit en février 2023
General Manager a répondu le 12 févr. 2023
Dea THIERRY, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Freepoint Hotel Cambridge, Tapestry Collection by Hilton.Thank you, Freepoint Team

8/10 – Bien

Gaetan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ok, bien situé
Séjour de 1 nuit en janvier 2023
Freepoint Team a répondu le 18 janv. 2023
Dear Gaetan, Thank you for the excellent review of your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We appreciate you pointing out our convenient location. It was a pleasure hosting your visit, and we look forward to welcoming you back for another outstanding experience!Thank you, Freepoint Team

10/10 – Excellent

Normand

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout est ok
General Manager a répondu le 10 janv. 2023
Dear Normand, Thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit. Here at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, all of us look forward to your next visit.Thank you, Freepoint Team

10/10 – Excellent

Abdallah

Séjour de 2 nuits en décembre 2022
Hotel Management a répondu le 1 janv. 2023
Dear Abdallah, Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton for your recent stay and sharing your rating. We hope to have the pleasure of hosting you again soon.Thank you, Freepoint Team

10/10 – Excellent

MIKE

2/10 – Terrible

Wajih

Séjour de 12 nuits en août 2022

10/10 – Excellent

Ghislain

Séjour de 2 nuits en mai 2022
Freepoint Team a répondu le 25 mai 2022
Ghislain, thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Thank you, Freepoint Team

10/10 – Excellent

MICHAEL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super séjour là-bas
Séjour de 2 nuits en avril 2022

8/10 – Bien

Carl

Séjour de 1 nuit en mars 2022

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2019
John a répondu le 25 août 2019
Thank you for the great ranking. We appreciate you choosing our hotel for your accommodations. Thanks again,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent service, très propre et bien situés!
Séjour de 1 nuit en août 2019
John a répondu le 10 août 2019
Thank you for the great comment. Merci!

8/10 – Bien

PAMELA, Punta Cana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The only thing me and others that have stayed there are not happy and understand very well is the $25 “ Coupon “ they give you per day.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 28 mai 2024
Dear Pamela, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and taking the time to post a review. We regret any disappointment you had with some of the extra costs associated with your visit. This fee allows us to offer additional amenities for all of our guests. The information regarding this fee is readily available on our website; we regret if this was not noticed before your arrival. It was our pleasure to host you, and we look forward to seeing you again.Thank you,Freepoint Team

10/10 – Excellent

Hari

Points forts : Propreté, commodités
Close to shopping and dining area. Parking was for a charge which is not that great.
Séjour de 2 nuits en mai 2024
Noah a répondu le 27 mai 2024
Thank you for your review.

8/10 – Bien

EMILIO, Miami

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room
Séjour de 2 nuits en mai 2024
Noah a répondu le 27 mai 2024
Thank you for your review.

10/10 – Excellent

Shouyong

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Freepoint Team a répondu le 27 mai 2024
Dear Shouyong, On behalf of our team at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Thank you,Freepoint Team

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very quiet, close to Tufts & train station. Starbucks nearby. Good breakfast.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 22 mai 2024
Dear Susan, Thank you for the great review. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast and excellent location. Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We hope you make the same choice whenever your travels bring you back to Cambridge.Thank you,Freepoint Team

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The woman who checked us in was very helpful and welcoming. The pool table was great for my teens and the relaxing areas were great for small bits of work.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Dear Michelle, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for this outstanding review! We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read about your warm check-in and thrilled that your teens enjoyed the pool table. It was a true pleasure to have you as our guest, and we hope to see you again soon!Thank you,Freepoint Team

8/10 – Bien

Jie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good service, clean
Séjour de 3 nuits en avril 2024
Freepoint Hotel Front Desk a répondu le 15 mai 2024
Good Morning Jie,On behalf of the staff and our management team, please allow me thank you for your feedback. We're pleased to have provided for your stay with us, and look forward to future stays with us.Thanks Freepoint Team

10/10 – Excellent

Guerline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great great
Séjour de 4 nuits en mai 2024
Freepoint Team a répondu le 14 mai 2024
Dear Guerline, Please accept our gratitude for taking the time to review your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton! We are thrilled to know that we exceeded your expectations during your stay with us. On behalf of everyone at the hotel, we appreciate your business and we look forward to your next visit!Thank you,Freepoint Team

8/10 – Bien

MARIE GERALDE

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
The front desktop employees had a nonchalant attitude. They could be more professional
Séjour de 2 nuits en mai 2024
Freepoint Team a répondu le 14 mai 2024
Dear MARIE GERALDE, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton for your trip to our area. Although we are pleased to see that you enjoyed your stay with us, we are disappointed for any concerns you had with our staff at the front desk. We have taken up this issue and we assure you nothing but the best on your next visit to our city.Thank you,Freepoint Team

4/10 – Médiocre

Warner

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The facilities themselves were fine and the staff were good. But there were surprise fees ($25/day for parking and a $25/day "destination fee") that added an unexpected $150 to my bill. The destination fee was particularly annoying. You could use the "credit" for the restaurant or bar or "store" but I had no interest in any of those. I did use it for the overpriced items in the "store" so it wasn't wasted but I will not return.
Séjour de 3 nuits en mai 2024
Freepoint Team a répondu le 14 mai 2024
Dear Warner, It brings us pleasure to know that you enjoyed our amenities, and we are happy to learn you had a good experience with our accommodating staff. However, we apologize for not meeting your expectations during your recent visit. Our destination fee allows us to offer additional amenities for all of our guests, and information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. We regret any inconvenience the parking fee may have caused as our aim is to provide the best overall value for your stay. We appreciate your feedback, and we do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Thank you,Freepoint Team

10/10 – Excellent

Monica

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
I’d prefer a more walkable location but other than that, the Hotel is really great.
Séjour de 3 nuits en mai 2024
Noah a répondu le 14 mai 2024
Thank you for your review.

10/10 – Excellent

Inez

Voyage en famille
Very convenient.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 11 mai 2024
Dear Inez, Thank you for your gracious review of Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Cambridge.Thank you,Freepoint Team

2/10 – Terrible

Peyton

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 10 mai 2024
Dear Peyton, Thank you for sharing your rating. We genuinely care about ensuring our guests' comfort, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to Cambridge so we can provide you with a much-improved stay. Thank you,Freepoint Team

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
General Manager a répondu le 8 mai 2024
Dear Melissa, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Thank you,Freepoint Team

6/10 – Acceptable

Dexie

Points faibles : Propreté
Originally i booked this hotel because of the price and location but when I checked in i found out there are other extra charges, like parking fee $25/day and miscellaneous fee $50…Very disappointed…
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 mai 2024
Dear Dexie, We are pleased we made an excellent first impression with our hotel rates and lovely location. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations with the parking charges and not meeting all of your expectations while you were here. Thank you for being our guest. We look forward to your next visit!Thank you,Freepoint Team

8/10 – Bien

Akindamola

Points forts : Service et personnel, commodités
A bit dated.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 22 mai 2024
Dear Akindamola, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, to stay with us and for sharing your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We appreciate you bringing your observations to our attention. We enjoyed having you as our guest and hope for the opportunity to host your future Cambridge visits.Thank you,Freepoint Team

10/10 – Excellent

jacob, Harish

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location
Séjour de 1 nuit en mai 2024
Freepoint Team a répondu le 4 mai 2024
Dear jacob, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thank you,Freepoint Team

6/10 – Acceptable

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fine room and friendly, helpful staff. However, I had two problems: 1) no shuttle service to the T line on the weekend, without which I would have had to take a dangerous walk along a major highway-like road (I Uber-ed instead. 2) They did not disclose that the $25 destination fee is subject to an additional tax, amounting to $29 total. Why so many fees?!? So, okay hotel, but next time I will find a place in a more convenient location that is more upfront abour all of their fees.
Séjour de 1 nuit en avril 2024
Freepoint Team a répondu le 30 avr. 2024
Dear Robert, Our goal is to provide all of our guests with exceptional service and amenities. Thank you for admiring our staff and our guest rooms. However, we regret your disappointment with our destination fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated with you, and we will share your comments appropriately. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication. We will certainly review our website to ensure it is as clear as possible, and we hope you give us an opportunity to host you again on your next visit.Thank you,Freepoint Team

10/10 – Excellent

Twyla

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing service from all staff! I will return!!
Séjour de 4 nuits en avril 2024
Freepoint Hotel Front Desk a répondu le 24 avr. 2024
Good Night and thanks for your feedback in terms of your stay with us. We would like to thank you for choosing the Freepoint Hotel/Hilton Tapestry collection and would love to provide future stays with us.ThanksFreepoint Hotel Front Desk Team

10/10 – Excellent

Jeffrey Wallace

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location! Pet friendly!
Séjour de 3 nuits en avril 2024
Freepoint Team a répondu le 18 avr. 2024
Dear Jeffrey, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. It was a pleasure hosting your visit, and we are delighted that we could exceed your expectations in so many areas. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton.Thank you,Freepoint Team

10/10 – Excellent

Marwin, Wake Forest

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect
Séjour de 2 nuits en avril 2024
Freepoint Team a répondu le 18 avr. 2024
Dear Marwin, Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Freepoint Team

10/10 – Excellent

Christine, Queensbury

Séjour de 1 nuit en avril 2024
Daisy a répondu le 24 avr. 2024
Hello Christine,We're thrilled to see that you enjoyed your stay! Thank you for choosing the Freepoint Hotel Cambridge. We look forward to seeing you next time!

8/10 – Bien

Kristina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very friendly
Séjour de 4 nuits en mars 2024
Freepoint Team a répondu le 3 avr. 2024
Dear Kristina, Thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for sharing your kind remarks. It was a pleasure to read that you found our staff friendly, and we will enjoy sharing your compliments with them. We hope you will consider us your home away from home every time you visit Cambridge, and we look forward to seeing you again!Thank you,Freepoint Team

8/10 – Bien

Sara, Florence

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is an affordable spot for Cambridge, with pluses and minuese. The Alewife T is a 15 minute walk away, so if you are staying in Cambridge when the weather is nice, you have decent access to public transportation. The 74/78 bus has a stop nearby as well. It is not in the most walkable part of Cambridge. We had issues each of the two nights we stayed there with excessive noise. The walls/ceilings are far from sound-proof, and on the first night, we were just above the lobby, and it did not get quiet until 3 am. Until that point we heard banging and noisy doors for hours past when we wanted to go to sleep. We moved to the 3rd floor on the second night, but we were in a room near the traffic circle, and we got a lot of street noise (5 am delivery truck noises). We also had a very noisy upstairs neighbor. The breakfast was expensive and not very good, but being attached to a Starbucks was an advantage. Parking was very convenient and affordable ($25 a night), so it was nice to have easy access to your car.
Séjour de 2 nuits en mars 2024
Freepoint Team a répondu le 25 mars 2024
Dear Sara, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Thank you, Freepoint Team

8/10 – Bien

Diane

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Rooms were very nice. Not happy about having to pay for parking ($25 per night) and about no free breakfast.
Séjour de 2 nuits en mars 2024
Freepoint Team a répondu le 23 mars 2024
Dear Diane, Thank you for staying with us and taking the time to give us a review. We enjoyed having you as our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. It is excellent to know that you got a great night's rest and that the room and amenities met your needs. However, we understand your concerns about the parking fee and the breakfast, and we will certainly consider your comments, as we always welcome feedback on improving our guest experience. It would be a pleasure to welcome you back anytime you visit our area.Thank you,Freepoint Team

8/10 – Bien

Lara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice staff
Séjour de 1 nuit en mars 2024
Freepoint Team a répondu le 19 mars 2024
Dear Lara, Thank you for the rating and for posting your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton.Thank you,Freepoint Team

10/10 – Excellent

TIFFANY, BROOKLYN

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Starbucks, that’s the only reason my daughter wants me book this hotel. I love The location, Noah the manager is awesome. Hotel is clean, parking is easy.
Séjour de 2 nuits en février 2024
Freepoint Team a répondu le 3 mars 2024
Dear Tiffany, We truly appreciate your generous compliments about our location! We are delighted you and your daughter had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. Thank you for this fantastic review, and we hope to welcome you again soon.Thank you,Freepoint Team

10/10 – Excellent

joseph

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en janvier 2024
Freepoint Team a répondu le 20 févr. 2024
Dear Joseph, What a pleasure to read your outstanding review of your time at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are thrilled you had an excellent experience while visiting Cambridge. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thank you again for the feedback. Thank you,Freepoint Team

10/10 – Excellent

Sulai

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hidden Gem
This hotel is not easy to find it is sort of hidden but once you find it it is really nice inside very clean friendly staff quiet and free self parking. I recommend for a quick short stay.
Séjour de 1 nuit en février 2024
Freepoint Team a répondu le 13 févr. 2024
Dear Sulai, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and taking the time to share your experience. We are glad you could appreciate all that we have to offer, most notably the free parking. We respect your comments about our friendly staff and clean accommodations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Thank you, Freepoint Team

8/10 – Bien

Rosario

Séjour de 3 nuits en février 2024
Freepoint Team a répondu le 8 févr. 2024
Dear Rosario, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you, Freepoint Team

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Cool decor hotel. Modern yet comfortable. Great customer service.
Séjour de 3 nuits en février 2024
Freepoint Team a répondu le 6 févr. 2024
Dear Julie, Thank you for your positive review of Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We're thrilled you enjoyed our decor, comfortable ambiance, and excellent customer service. Your feedback is appreciated, and we look forward to welcoming you back for another delightful experience.Thank you, Freepoint Team

6/10 – Acceptable

Stanley

Points forts : Propreté, état et installations de l’hébergement
The charge of $25 to self-park ones' vehicle in the open-air parking lot in front of the hotel was excessive. The hotel is located right after a roundabout. When going through the roundabout, it is hard to see the sign for the hotel and the entrance is easily missed.
Séjour de 1 nuit en janvier 2024
Freepoint Team a répondu le 31 janv. 2024
Dear Stanley, Thank you for reviewing your experience. We are glad to know that you enjoyed many aspects of your stay. We also appreciate knowing where we have room for improvement. We have noted your comments regarding the hotel signage and will share this appropriately. Your feedback about the parking fee is important to us. We regularly assess our pricing to ensure it aligns with the current market in our area, and we appreciate your input as we strive to improve our guests' experiences. Thank you for being our guest, and we hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Thank you, Freepoint Team

8/10 – Bien

Ahmad

Séjour de 2 nuits en janvier 2024
Freepoint Team a répondu le 21 mars 2024
Dear Ahmad, Thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We appreciate you leaving your kind rating for our hotel. Your satisfaction is important to us, so we are pleased to have met your expectations. We hope to see you again soon!Thank you,Freepoint Team

10/10 – Excellent

Kent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Freepoint Team a répondu le 18 janv. 2024
Dear Kent, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Thank you,Freepoint Team

10/10 – Excellent

THOMAS

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff
Séjour de 7 nuits en janvier 2024
Freepoint Team a répondu le 14 janv. 2024
Dear THOMAS, Please accept our gratitude for reviewing your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Thank you,Freepoint Team

10/10 – Excellent

Vera

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Although it looks a bit dated (doors, walls, popcorn ceiling), the hotel is very clean. Nice toiletries in the bathroom. Beds and pillows were very comfortable. 25 $ parking fee was a surprise but nothing out of the ordinary in a city. Nice location for the hotel. There is a lake nearby with walking paths. Dunkin Donuts is right around the corner. I would most definitely stay there again and recommend this place to friends and family.
Séjour de 1 nuit en janvier 2024
Freepoint Team a répondu le 8 janv. 2024
Dear Vera, It is a pleasure to read your fantastic review of the Freepoint Hotel Cambridge Tapestry Collection by Hilton. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Cambridge.Thank you,Freepoint Team

2/10 – Terrible

mohammad

Séjour de 1 nuit en décembre 2023
Freepoint Team a répondu le 23 janv. 2024
Dear Mohammad, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,Freepoint Team

10/10 – Excellent

Carlos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent, I would recommend friends with confidence
Séjour de 1 nuit en décembre 2023
Freepoint Team a répondu le 7 janv. 2024
Dear Carlos, It is a pleasure to read your fantastic review of the Freepoint Hotel Cambridge Tapestry Collection by Hilton. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Cambridge.Thank you,Freepoint Team