Chambre Standard double | Vue de la chambre

Ely House Hotel – Avis

3 out of 5
Ely House Hotel
53 Tettenhall Road, Wolverhampton, England

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 354 avis sur 552." "
Note de 8 – Bien, d’après 153 avis sur 552." "
Note de 6 – Acceptable, d’après 36 avis sur 552." "
Note de 4 – Médiocre, d’après 5 avis sur 552." "
Note de 2 – Terrible, d’après 4 avis sur 552." "

9,4/10

Propreté

9,6/10

Service et personnel

8,8/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Maxens

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en mars 2020

10/10 – Excellent

Peter

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Väldigt trevlig personal, speciellt tack till Claudia som löste incheckning tidigare än beräknat. Tys och lugnt. Bra frukost fina rum
Séjour de 3 nuits en avril 2024
Manager a répondu le 6 mai 2024
Dear Peter, thank you for the wonderful feedback. We are glad our staff were so helpful and went that extra mile to make your stay even better. We hope you choose to stay with us again.

10/10 – Excellent

Pamela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service from friendly and helpful staff
Séjour de 1 nuit en avril 2024
Manager a répondu le 6 mai 2024
Thanks for the excellent review Pamela, we are delighted to hear how much you enjoyed your stay.

10/10 – Excellent

Jason

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great hotel! Very 'old school' but the staff is great and will really take care of you. Feels like staying with an old friend.
Séjour de 2 nuits en avril 2024
Manager a répondu le 6 mai 2024
Dear Jason, thank you for the great feedback. We are delighted you felt well looked after and hope to see you again.

8/10 – Bien

Kathryn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very warm welcome from very friendly and helpful receptionist. She gave us information on local restaurants and also allowed us to leave our car on check out day so we could visit the town.
Séjour de 1 nuit en avril 2024
Manager a répondu le 6 mai 2024
Dear Guest, thank you for your kind words, we are glad you had such a positive experience and hope to see you again.

10/10 – Excellent

Steven

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel only a short 15 to 20 minutes walk into city centre. I was able to check in nearly 3 hours early. I was in Wolverhampton for charity rock festival. Very friendly staff clean rooms, nice breakfast there also a bar, i didn't use the bar. I would definetley use this hotel again.
Séjour de 1 nuit en avril 2024
Manager a répondu le 12 avr. 2024
Dear Steven, we are glad our hotel was conveniently located for your stay and you enjoyed all aspects. We look forward to welcoming you again.

10/10 – Excellent

Joy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is where I usually stay when I visit Wolverhampton and have always found it to be a pleasant stay. Claudia always goes out of her way to make me comfortable and welcomed. Despite the property needing a little updating, it is always cleanly presented and retains its character.
Séjour de 3 nuits en mars 2024
Manager a répondu le 12 avr. 2024
Dear Joy, we always strive to go that extra mile for our guests and are overjoyed to hear how wonderful your stay was. Thank you for your feedback.

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superb hotel. Staff were very convenient for our needs
Séjour de 1 nuit en mars 2024
Manager a répondu le 24 mars 2024
Thank you for the excellent feedback Andrew, we are glad you thoroughly enjoyed your stay.

8/10 – Bien

Catherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great parking, good location and excellent front of house. Thanks
Séjour de 1 nuit en mars 2024
Manager a répondu le 24 mars 2024
Dear Catherine, thank you for the great feedback, we hope to see you again.

10/10 – Excellent

Rachel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a really nice comfortable over night stay here. Exceptional service and hospitable, helpful staff and good breakfast! Handy for town and civic centre, and in our case The halls for concerts! Thank you to all the great staff who contributed to our enjoyable stay!
Manager a répondu le 19 mars 2024
Dear Rachel, thank you for taking the time to leave us such great feedback. We are delighted to hear how hospitable our staff were in making your stay that more enjoyable. Thank you for the high recommendation and we hope to see you again.

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very helpful and friendly
Séjour de 1 nuit en mars 2024
Manager a répondu le 12 mars 2024
Thank you for your comments.

10/10 – Excellent

Ryland

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First of all, no review would be complete without recognising the incredible efforts of the amazing Claudia who did everything possible to make our stay great. Cheerful, professional and always ready to help - be it at Reception, in the Dining Room or in the Bar. We stayed in Room 12 for just one night on 26 February. The room was large, clean, warm, comfortable and very quiet despite having a window overlooking the main road. In short - great hotel, great room, great bar, great breakfast and awesome staff for whom nothing was too much trouble. With family living in Bilston, we will happily come again when we next visit. Thank you so much.
Séjour de 1 nuit en février 2024
Manager a répondu le 12 mars 2024
Dear Guest, thank you for taking the time to leave us such lovely feedback. We are delighted to hear how our staff went above and beyond to ensure your stay was as perfect as possible and look forward to welcoming you again.

10/10 – Excellent

Tristan

Séjour de 1 nuit en février 2024
Manager a répondu le 24 mars 2024
Thank you for the great score.

10/10 – Excellent

Jennifer

Séjour de 1 nuit en février 2024
Manager a répondu le 9 févr. 2024
Thank you

10/10 – Excellent

Elena Daniela

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It's was a pleasure to stay there I will come back again soon, personal was very polite and helpful. Thank you
Séjour de 1 nuit en janvier 2024
Manager a répondu le 6 févr. 2024
Dear Guest, thank you for the great feedback, we are glad you enjoyed your stay.

8/10 – Bien

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Manager a répondu le 6 févr. 2024
Thank you

10/10 – Excellent

S

Séjour de 1 nuit en janvier 2024
Manager a répondu le 6 févr. 2024
Thank you

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The whole experience was very commendable. The receptionist claudia, was so helpful and very pleasant. She went above and beyond. Breakfast was waitress service, so no walking about with your food. Again the waitress was helpful and pleasant. The 3 stars seem inadequate. Furnishings are great. Impressive. I would recommend Ely House Hotel. It was close to a great restaurant and a charger for the electric car.
Séjour de 1 nuit en janvier 2024
Manager a répondu le 16 janv. 2024
Dear James, thank you for taking the time to leave such positive and detailed feedback about your experience. We are delighted to hear how impressed you were and thank you very much for the high recommendation. We hope to see you again.

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 18 déc. 2023
Thank you for the great score

2/10 – Terrible

Claire

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Was ok apart from upstairs was verry loud keep me awake all night banding there feet across the room why walking
Séjour de 1 nuit en décembre 2023
Manager a répondu le 15 déc. 2023
Dear Claire, we value honest and genuine feedback but in this case are disappointed you are giving a false and skewed review of your stay after receiving multiple calls and a voicemail from us regarding a missing blanket from your room last night. Apologies we cannot control noise from other guests, however this is the first time we are hearing any such feedback and we didn’t receive any other noise complaints from last night. Had you called or informed staff at the time, they would have been able to assist. Please return our blanket at your earliest convenience or respond to our voicemail.

8/10 – Bien

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Manager a répondu le 15 déc. 2023
Thank you, we are glad you enjoyed your stay.

8/10 – Bien

Sara

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 15 déc. 2023
Thank you

10/10 – Excellent

linda

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Second time staying at this hotel, excellent staff care. Rooms clean, plenty of plugs and lovely big soft towels. Very good value for money, we will be back 💚
Séjour de 1 nuit en décembre 2023
Manager a répondu le 15 déc. 2023
Dear Guest, thank you for your continued support, we are delighted you feel this way and look forward to welcoming you again.

10/10 – Excellent

Kate

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 15 déc. 2023
Thank you

10/10 – Excellent

Margaret

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was the best we'd stayed at during the last 10 years of visiting Wolverhampton. Clean, comfy,and nothing too much trouble.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 5 déc. 2023
Dear Guest, we are delighted to hear how much you enjoyed your stay with us and hope to see you again soon.

10/10 – Excellent

Louise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Manager a répondu le 5 déc. 2023
Thank you

10/10 – Excellent

Alex

Séjour de 1 nuit en novembre 2023
Manager a répondu le 15 déc. 2023
Thank you

8/10 – Bien

Kelvin

Séjour de 1 nuit en novembre 2023
Manager a répondu le 18 déc. 2023
Thank you

10/10 – Excellent

Annette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Manager a répondu le 5 déc. 2023
Thank you

10/10 – Excellent

Leslie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A
Séjour de 1 nuit en novembre 2023
Manager a répondu le 5 déc. 2023
Thank you

10/10 – Excellent

David

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable stay.
Séjour de 1 nuit en novembre 2023
Manager a répondu le 5 déc. 2023
Thank you

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great little hotel
Lovely hotel in a grade 2 listed building. Good car park. Room was adequate size, very clean and nicely decorated. Tea/coffee available in the room. Bathroom was also very clean, bath and shower. Shower was powerful and plenty of hot water. Good choice at breakfast with food cooked to order in a well laid out dining room. Small bar, only bottled beer/lager reasonable prices. Finding the room was a little difficult because the fire doors off the landing didnt have numbers on them although the rooms themselves behind the fire doors did. No lift but there are 10 rooms on the ground floor. Would also have preferred mugs not small cups in the room Overall excellent value for money. Special mention to Claudia who goes over and beyond for every customer!
Séjour de 1 nuit en novembre 2023
Manager a répondu le 23 nov. 2023
Dear Guest, thank you for taking the time to leave such detailed feedback about your stay. It gives us great pleasure to hear how much you enjoyed all aspects of your experience, whilst receiving outstanding customer service. We hope to see you again.

10/10 – Excellent

Graham

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff
Surprised me. Very clean hotel, nice breakfast and Claudia was amazing.
Séjour de 1 nuit en novembre 2023
Manager a répondu le 23 nov. 2023
Thank you for the excellent feedback, we are delighted to hear your expectations were exceeded.

10/10 – Excellent

Deborah

Séjour de 1 nuit en novembre 2023
Manager a répondu le 15 nov. 2023
Thank you for the great score

10/10 – Excellent

A

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Top Hotel
Visited Wolverhampton for the darts for the 2nd year. Claudia remembered us from last year and was just as welcoming again. Excellent stay, absolutely no complaints. See you again next year!
Séjour de 1 nuit en novembre 2023
Manager a répondu le 15 nov. 2023
Dear Guest, we are delighted to hear how perfect your stay was and look forward to welcoming you again next year!

10/10 – Excellent

Heidi

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Manager a répondu le 15 nov. 2023
Thank you for the excellent score!

10/10 – Excellent

Adrian

Séjour de 1 nuit en novembre 2023
Manager a répondu le 12 nov. 2023
Thank you

8/10 – Bien

Adele

Séjour de 1 nuit en novembre 2023
Manager a répondu le 12 nov. 2023
Thank you

8/10 – Bien

Matthew

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and tidy with off street parking, very comfy bed and great location for central Wolverhampton
Séjour de 1 nuit en novembre 2023
Manager a répondu le 12 nov. 2023
Dear Matthew, thank you for your kind words, we are glad you enjoyed your stay.

8/10 – Bien

Matthew

Séjour de 2 nuits en novembre 2023
Manager a répondu le 12 nov. 2023
Thank you

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasure as always
Always a pleasure to stay at Ely House, fantastic welcome from the lovely Claudia you just wouldn't get at a huge chain hotel. Very clean and tidy, off road parking and easy walk back into Wolverhampton.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 nov. 2023
Dear Guest, we pride ourselves in excellent customer service and are glad you experienced the same. We look forward to welcoming you again.

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel parking was very good and secure. The check in was quick and receptionist very welcomeing. Hotel was very clean in all areas, lovely bar. Room very spacious with a tea& coffee tray. A spacious bathroom, with good quality towels. Breakfast good value, service with a smile. All staff very pleasant. Would definitely recommend.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 nov. 2023
Dear Guest, thank you for taking the time to share such detailed feedback of your delightful stay. We are thrilled to hear how all aspects exceeded your expectations and hope you to see you again soon.

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Could not fault this hotel, great value, good food and the staff were so nice, a quick Uber got us to the nightlife. Don’t bother looking for another hotel if this one is free!
Séjour de 1 nuit en octobre 2023
Manager a répondu le 23 oct. 2023
Dear Andrew, thank you for the great recommendation, we really value your feedback and hope to see you again.

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel
On site parking, good location for our requirements, nice clean room, excellent value for money breakfast and very good staff. Thank you
Séjour de 1 nuit en octobre 2023
Manager a répondu le 23 oct. 2023
Dear Guest, thank you for the excellent feedback, we are glad you thoroughly enjoyed your stay.

8/10 – Bien

Frank

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Much nicer than the outside picture would suggest
Reception staff member was really helpfull and frendly. Room was nice and i slept well. Adaquate car parking but unfortunately no electric car charging points on site in October 2023
Séjour de 1 nuit en octobre 2023
Manager a répondu le 23 oct. 2023
Dear Guest, thank you for your kind words. Electric charging points are something we are working in the near future.

10/10 – Excellent

John

Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 nov. 2023
Thank you

10/10 – Excellent

Darren

Séjour de 1 nuit en octobre 2023
Manager a répondu le 23 oct. 2023
Thank you for the review

10/10 – Excellent

Adam

Séjour de 1 nuit en octobre 2023
Manager a répondu le 23 oct. 2023
Thank you for your review

10/10 – Excellent

Kai

Voyage en famille
Points forts : Propreté, service et personnel
Ely House Hotel ei ikinä petä kiitos Claudian
Valistin jälleen kerran Ely House Hotellin. Pieni ja viihtyisä perhehotelli, jossa Claudia tekee sen eron kaikkiin muihin. Claudian iloinen ja valloittava persoona tekee sen suuren eron muihin yöpymispaikkoihin. Aamiainen on aina erittäin hyvä. Sijainti on minulle ainakin erinomainen. Useita aitoja brittipubeja hyvällä kävelyetäisyydellä(esim. Stile, Royal Oak, Combemere Arms) eikä keskustakaan ole kaukana. Ennen kaikkea Molinuex (Wolvesin kotikenttä) on lähellä (n. 10min). Huoneet ovat siistejä. Suihku kaipaa päivitystä.
Séjour de 3 nuits en septembre 2023
Manager a répondu le 8 oct. 2023
Thank you for the excellent review. We are glad you enjoyed the character and more personalised service at our hotel and found the location to be perfect for your needs. We hope to see you again.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One night stay
Stayed for one night as we were picking up a new car from Wolverhampton. Hotel is in a quieter part of Wolverhampton with plenty of free parking. Hotel is spotlessly clean and room was great with excellent bathroom facilities. Excellent choice at breakfast and really tasty. This Hotels real asset though is Claudia the receptionist who is absolutely delightful, helpful and friendly.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 8 oct. 2023
Dear David, thank you for taking the time to leave us such lovely comments. It gives us great pleasure to hear how much you appreciated the efforts of our staff members, whilst enjoying a clean and comfortable stay.