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St. Kitts Marriott Resort & The Royal Beach Casino – Avis

4.5 out of 5
St. Kitts Marriott Resort & The Royal Beach Casino
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 451 avis sur 1004." "
Note de 8 – Bien, d’après 361 avis sur 1004." "
Note de 6 – Acceptable, d’après 127 avis sur 1004." "
Note de 4 – Médiocre, d’après 46 avis sur 1004." "
Note de 2 – Terrible, d’après 19 avis sur 1004." "

8,8/10

Propreté

8,6/10

Service et personnel

8,6/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Sylvain

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2018
Jacques H a répondu le 15 août 2018
Dear Sylvain Thank you so much for the excellent 5-star rating. We enjoyed hosting you and look forward to your return. All the best Jacques Hamou General Manager

6/10 – Acceptable

josee, montréal

Points faibles : Service et personnel
hôtel cher
Le service laisse à désirer très longue attente avant que quelqu'un ne vienne prendre commande et par la suite très long à recevoir la commande .......même au comptoir et au bar service très long prix dans l'hôtel très cher la boisson, la nourriture etc...... au buffet du petit déjeuner service long et pas de sourire pas beaucoup de choix dans le buffet, fruit frais peu nombreux

8/10 – Bien

Francois, Terrebonne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Place tranquille
Très bel endroit,en sortant du site on ce rend compte que c'est une île beaucoup moins touristique que d'autre, pour ceux qui n'aiment pas sortir du site c'est parfait , pour les autres plus actif ,après une semaine vous serai prêt à revenir chez-vous.

8/10 – Bien

kabé

Points forts : Propreté, service et personnel et confort de la chambre.
très bon séjour
séjour très agréable, personnel accueillant, chambres propres et bien équipées, seul bémol l prix des repas mais comme tt est relativement cher sur saint kitts il faut relativiser

6/10 – Acceptable

Burton

Points forts : Propreté
Points faibles : Service et personnel
Marriott St Kitts
Hotel agréable mais qui manque de charme et de personnalité, certains membres du personnel ne sont pas très accueillants voir désagréables. Les équipements sont plutôt bons, la plage énorme mais la baignade est compliquée à cause de rocher trop nombreux.

4/10 – Médiocre

Danichou

Points forts : Confort de la chambre
Pas terrible
J'ai été déçue par la qualité des prestations. Le personnel des bars autour de la piscine n'est pas très souriant. Les infrastructures sont vétustes d'où cette impression de "pas propre" que j'ai eu. Un bon point pour la chambre spacieuse et la bonne qualité de la literie. Attention aux taxis qui vous sont recommandés au desk de l'hôtel. Une fois embarqué le tarif augmente de près de 50 %. Je n'y retournerai pas. Restaurant grill : moyen moyen!!!!

10/10 – Excellent

Frédéric, St Barthélémy, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel mariott. Excellent rapport qualité/prix
Rien à redire sur cet hotel. Personnel tres serviable, accueillant, disponible et faisant des efforts pour echanger quelques mots en Français. Je vous conseille cet hotel.

8/10 – Bien

Franck, Guadeloupe

Points forts : Propreté, état et installations de l’hébergement
Sûrement un des meilleurs hôtels de St Kitts.
Cet Hôtel est le plus grand de l'île, et un des meilleurs choix possible. Trois belles piscines, une belle plage, il est récent, et les chambres y sont grandes et équipés. On y trouve magasins, casino, bars, restaurants et tout les services d'un 4 étoiles. En points négatifs: peu au final sauf peut être que la qualité des serivces n'est pas celle d'un 4 étoiles mais plus celle d'un 3 étoiles.

10/10 – Excellent

Sharon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is beautiful! The landscaping is gorgeous and the rooms are beautiful and roomy. Would definitely recommend!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Daria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant and you always get high quality at Marriott. Stayed here several years ago and loved it and that is why I came back!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Angela

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience. The staff is accommodating and kind. I highly recommend.
Séjour de 4 nuits en mai 2024
Favy a répondu le 20 mai 2024
Hi Angela,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et commodités.
SECOND TIME HERE AS OUR DAUGHTER IS ATTENDING ROSS UNIVERSITY... HAS NOT DISS APPOINTED WE WILL BE BACK AGAIN…
Séjour de 3 nuits en mai 2024
Favy a répondu le 20 mai 2024
Hi Daniel,Thank you for your feedback, it is greatly appreciated. We look forward to hosting you again in the future.

4/10 – Médiocre

Karin

Points faibles : État et installations de l’hébergement
Run down
Séjour de 8 nuits en avril 2024
Janice a répondu le 8 mai 2024
Dear Karin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 – Excellent

Arnold, Lynbrook

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved how close everything was to the resort, lots of options for dining and fun excursions that were pretty close by. The resort was really nice and a great stretch of private beach. Most days it was pretty quiet, but some days we had people from cruise ships using the resort for the day. Met lot s of nice people. Plenty of amenities in the resort, so you don't have to venture out as much. Overall a great experience.
Séjour de 6 nuits en mars 2024
Rheoshia Williams a répondu le 3 mai 2024
Thank You for your feedback. Well definitely share this with my Team Members. Looking forward to hosting you in the near future.

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Janice a répondu le 4 mai 2024
Good Morning BrianThanks for feedback . We will share with our staff.Looking forward to hosting you again in the future

10/10 – Excellent

Amanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Grocery store near by 4 minute walk, pizza on site was amazing, drinks a little pricey 11-15$ however there is a liquor store on site
Séjour de 7 nuits en avril 2024
Janice a répondu le 29 avr. 2024
Good Morning AmandaThank you for your feedback . We are glad you had a great time, your comments will be reviewed with the relevant department

8/10 – Bien

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
Favy a répondu le 27 avr. 2024
Hi Tracy, thank you for your review, we greatly appreciate it.

10/10 – Excellent

Amos, Couva

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Favy a répondu le 26 avr. 2024
Thank you Amos, we appreciate it.

6/10 – Acceptable

Todd L

Séjour de 7 nuits en avril 2024
Janice a répondu le 24 avr. 2024
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 – Bien

Andrew

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
Séjour de 4 nuits en avril 2024
Favy a répondu le 17 avr. 2024
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 – Excellent

JOHN

Séjour de 7 nuits en avril 2024
Janice a répondu le 4 mai 2024
Good Morning John Thanks for your feedback . We will share with the staff.Looking forward to hosting you again .

10/10 – Excellent

Jennifer, Sicklerville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
Séjour de 5 nuits en mars 2024
Janice a répondu le 9 avr. 2024
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 – Acceptable

Dawn

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
Séjour de 7 nuits en mars 2024
Janice a répondu le 9 avr. 2024
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 – Bien

Patrick

Voyage de couple
No night life on the property. No where to sit and relax at night by the pool or beach area.
Séjour de 4 nuits en mars 2024
Favy a répondu le 29 mars 2024
Thank you for your feedback, we greatly appreciate it.

8/10 – Bien

Brenda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
Séjour de 7 nuits en mars 2024
Favy a répondu le 29 mars 2024
Thank you very much for your feedback. We appreciate it.

8/10 – Bien

Deanna

Points forts : Service et personnel
Séjour de 3 nuits en mars 2024
Favy a répondu le 29 mars 2024
Thank you for your feedback. We greatly appreciate it.

8/10 – Bien

Prateek, New York

Séjour de 6 nuits en mars 2024
Janice a répondu le 15 avr. 2024
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 – Terrible

Cheryl

Voyage de couple
Points forts : Commodités
Points faibles : Service et personnel
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
Séjour de 7 nuits en mars 2024
Oli a répondu le 18 mars 2024
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All of the staff were very nice and helpful
Séjour de 4 nuits en mars 2024
Favy a répondu le 16 mars 2024
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 – Bien

Stephen William, Flower Mound

Voyage de couple
Points forts : Propreté, service et personnel
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
Séjour de 4 nuits en février 2024
Janice a répondu le 13 mars 2024
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 – Excellent

David Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was great! Food and service was top line! We had a wonderful week!
Séjour de 7 nuits en février 2024
Rheoshia Williams a répondu le 6 mars 2024
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 – Acceptable

Manal Mohamed

Points forts : Propreté, état et installations de l’hébergement
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
Séjour de 5 nuits en février 2024
Jan a répondu le 13 mars 2024
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
Séjour de 7 nuits en février 2024
Rheoshia Williams a répondu le 28 févr. 2024
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 – Médiocre

Susan

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
Séjour de 7 nuits en février 2024
Janice a répondu le 18 févr. 2024
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en février 2024
Favy a répondu le 15 févr. 2024
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 – Excellent

Linda Knowles

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
Séjour de 7 nuits en février 2024
Favy a répondu le 10 févr. 2024
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 – Excellent

jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en février 2024
Janice a répondu le 13 févr. 2024
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 – Excellent

Heather, Cedar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
Séjour de 7 nuits en janvier 2024
Favy a répondu le 6 févr. 2024
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
Séjour de 8 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 – Excellent

Laura

Séjour de 7 nuits en janvier 2024
Favy a répondu le 22 mars 2024
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

8/10 – Bien

JUSTIN

Points forts : Service et personnel, confort de la chambre
Views from almost every room
The hotel is in a great location on the beach near the airport with amazing views. The hotel itself could use some updating. Casino onsite is very convenient however quite small with few gaming options. The staff is very accommodating and the restaurants are decent.
Séjour de 1 nuit en janvier 2024
Janice a répondu le 31 janv. 2024
Good Morning JustinThanks for your feedback . as we strive to better our service , your feedback will be shared with the relevant department

10/10 – Excellent

Christopher, West Haven

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
Séjour de 7 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 – Bien

Carlos, Mayaguez

Séjour de 2 nuits en janvier 2024
Favy a répondu le 22 mars 2024
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 – Excellent

GURMEET, ROSEVILLE

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
Séjour de 7 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 – Excellent

ingrid

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
Séjour de 7 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 – Excellent

Anderson

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
Séjour de 7 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 – Acceptable

Jen

Voyage en famille
Points forts : Service et personnel
It’s just ok.
Séjour de 4 nuits en janvier 2024
Janice a répondu le 31 janv. 2024
Dear JenThanks for your feedback !

8/10 – Bien

CHRISTOPHER

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Looking was great, next to shopping and outside dining places.
Séjour de 4 nuits en décembre 2023
Janice a répondu le 31 janv. 2024
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 – Bien

Steve, Hamden

Points forts : Propreté, service et personnel
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
Séjour de 2 nuits en décembre 2023
Janice a répondu le 31 janv. 2024
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 – Bien

Keith, West Byfleet

Voyage en famille
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
Séjour de 7 nuits en décembre 2023
Favy a répondu le 6 févr. 2024
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.