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Moatoga Hotel – Avis

3 out of 5
Moatoga Hotel
Fugalei, Apia

Avis

7,6

Bien

Note de 10 – Excellent, d’après 28 avis sur 77." "
Note de 8 – Bien, d’après 21 avis sur 77." "
Note de 6 – Acceptable, d’après 17 avis sur 77." "
Note de 4 – Médiocre, d’après 5 avis sur 77." "
Note de 2 – Terrible, d’après 6 avis sur 77." "

8,2/10

Propreté

8,6/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Eseta

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Emma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the customer service. Beautiful and friendly staff. The rooms are SUPER CLEAN. Would love to stay here again.
Séjour de 3 nuits en mai 2024
Katie a répondu le 9 mai 2024
Thank you for your response Emma! We are so happy to hear that you enjoyed your stay with us. We work really hard to make sure our guests have the best experience possible so comments like yours are truly pleasing. We'd love to welcome you back soon so please don't hesitate to contact us if you need to book another room. Thank you once again!

10/10 – Excellent

Ioane

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were wonderful and accommodating
Séjour de 6 nuits en avril 2024
Helen a répondu le 3 mai 2024
Thank you for your kind review. I hope we will see you again in the near future. Best wishes & regards, Moatoga Staff & Management.

4/10 – Médiocre

Ioane

Points faibles : Propreté, état et installations de l’hébergement
Location convenient to town and markets. Linen dirty, made my skin itchy and wasn’t changed during my two week stay even when I requested it. Took a $150 cash key deposit but refused to refund it as I was leaving on an early morning flight before office hours.
Séjour de 17 nuits en avril 2024
Helen a répondu le 2 mai 2024
Talofa Ioane,Thank you for your review. We apologise about every inconvience occurred during your stay with us.As for your 150 cash bond or security bond for your room, we apologised but we did not refused to refund it. It is a mistake from our end that we should have given to the security like we usually do with our every other guests leaving early morning. Your family members came and uplifted your bond that we hold. Best of wishes and thank you for staying with Moatoga Hotel. Sincerest apology to the issues you had when you are here with us.Faafetai.

10/10 – Excellent

Teuila

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
100 percent satisfied
Séjour de 1 nuit en avril 2024
Helen a répondu le 14 avr. 2024
Thank you for staying with us & thank you for your kind review.We look forward too seeing you in the near future.

8/10 – Bien

Elisa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was really good. Might come again real soon Thank you
Séjour de 1 nuit en avril 2024
Helen a répondu le 12 avr. 2024
Talofa,Thank you Elisa for staying with us. We look forward to seeing you in the near future. Thank you and have a great weekend!

10/10 – Excellent

Koroseta

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you Moatoga for the beautiful room my husband really enjoyed his staying even though it was only few hours but he enjoyed his sleep before he went to his family home. Thanks Expedia for the cheaper fights and the points. Appreciated and Keep it up the good service.
Séjour de 1 nuit en avril 2024
Helen a répondu le 11 avr. 2024
Talofa Koroseta,Thank you so much for staying with Moatoga Hotel. It was a pleasure having and serving people to the best of our abilities. We are glad that your husband enjoyed his stay with us even its only for 1 night.We look forward to seeing you in the near future.Have a blessed Weekend.Faafetai,Moatoga Hotel Staff & Managemnet.

2/10 – Terrible

Mr Samuel

Voyage en famille, Voyage de couple
Points faibles : Service et personnel, commodités
Reception is hostile and racist.No complaints desk or manager on site or refund.Demand of cash bond from guests. No free wifi or conference services for guests.Complex is doing carpentry on site and other services not ideal for hotel.Rooms are in better condition but poor tv connectivity and limited channels. The staff need further training on tourism and hospitality and can't handle international guests.
Séjour de 5 nuits en mars 2024
Helen a répondu le 4 avr. 2024
Talofa Samuel,Thank you for review. As for our refundable bond it is require for all our guests that are checking in and they are okay with it. We apologise if our hotel were not up to your standards. Thank you again for your review. Thank you,Moatoga Hotel & management.

10/10 – Excellent

Allyna Krisline

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staffs and crew are very accommodating.😊
Séjour de 2 nuits en mars 2024
Helen a répondu le 16 mars 2024
Hi Allyna,Thank you for staying with Moatoga Hotel & thank you for your kind review. We look forward to have you here with us again. Regards,Moatoga Hotel Staff & Management.

2/10 – Terrible

Pearl

Séjour de 1 nuit en mars 2024
Helen a répondu le 4 avr. 2024
Talofa Pearl,Thank your for your review.Best wishes,Moatoga Hotel Management & Staff.

6/10 – Acceptable

Tsugune

非常に便利な場所にある　Wi-Fiは有料　冷蔵庫はあるが壊れていた
Séjour de 1 nuit en février 2024
Helen a répondu le 28 févr. 2024
Talofa Tsugune,Thank you for your review. Unfortunately, we apologise regarding the issues you have came across when you were staying with Moatoga Hotel.

6/10 – Acceptable

ISAAKO

Séjour de 1 nuit en décembre 2023
Helen a répondu le 23 févr. 2024
Thank you for your kind review. Thank you for staying with Moatoga Hotel.Best wishes,Moatoga Hotel Staff & Management.

6/10 – Acceptable

John

Séjour de 2 nuits en février 2024
Helen a répondu le 5 févr. 2024
Thank you for your review. We will work on providing the better services going forward.Thank you for staying with Moatoga Hotel.Best wishes,Moatoga Hotel Staff & Management.

8/10 – Bien

Letiana

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Helen a répondu le 26 janv. 2024
Thank you for your kind review. We look forward to seeing you inthe near future.Regards,Moatoga Staff & Management.

8/10 – Bien

Hayna Mae

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Recommended.
Séjour de 4 nuits en janvier 2024
Helen. a répondu le 26 janv. 2024
Thank you for staying with Moatoga Hotel. We hope to see you in the near future.Regards,Moatoga Hotel Staff & Management.

2/10 – Terrible

AARON, OAKLEIGH

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The room they put us in was outdated and very dirty. We made a complaint to the manager who moved us to another room and after spending a few days there.. the toilet and bathroom got flood. It was dirty, smelly and outdated.. Will not recommend this to anyone
Séjour de 13 nuits en novembre 2023
Helen a répondu le 4 janv. 2024
Talofa lava,Thank you so much for your feedback. We will take these in consideration for things that we can work on for the betterment of our services and hotel. We sincerely apologise that you get to experience all that upon staying with us.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service
Séjour de 2 nuits en décembre 2023
Helen a répondu le 4 janv. 2024
Talofa lava,Thank your for your feedback. We love to see you with us in the near future.

10/10 – Excellent

Donald

Voyage d’affaires
Séjour de 1 nuit en novembre 2023
Helen a répondu le 28 nov. 2023
Thank you so much Donald for your review and for staying with us. It was lovely having you and letting us be your host. We look forward to see you in the future.Best wishes.Regards,Moatoga Hotel & Management.

10/10 – Excellent

Tusipi

Points forts : Propreté, service et personnel
Séjour de 10 nuits en septembre 2023
Helen a répondu le 28 nov. 2023
Thank you for your review. We appreciate having you over with us. Looking forward to your visit in the near future.Best wishes Tusipi!Regards,Moatoga Hotel & management.

4/10 – Médiocre

Miriam

Séjour de 4 nuits en août 2023

6/10 – Acceptable

Kylah

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Good location close to markets Nice to have a warm shower Sadly one bedframe was broken meaning very uncomfortable for my daughter The aircon wasnt functional. Other guests were extremely noisy late into the night and then again early in the morning. I am glad i was only there one night
Séjour de 1 nuit en août 2023

8/10 – Bien

Marcus

Voyage en groupe
Points forts : Propreté, service et personnel
Hotel is hidden from the main road, but room was big and clean. Grocery stores are all working distance. Staff is very nice and helpful. Rooms are only cleaned on Tuesdays. It's not a resort, but for the World Distance Paddling Championships, it was a great location and price. I would stay there again!
Séjour de 7 nuits en août 2023

6/10 – Acceptable

Navin

Séjour de 3 nuits en juillet 2023

6/10 – Acceptable

Julie

Voyage de couple
Average place
Séjour de 1 nuit en juin 2023

6/10 – Acceptable

Damian

Séjour de 7 nuits en avril 2023

8/10 – Bien

Naseri

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Just only one things the room is fantastic but only the mosquitos and small flies inside at nite when the light is off thanks
Séjour de 5 nuits en août 2022
Inoke a répondu le 7 sept. 2022
Thank you for your feedback on your stay. However, we are sorry about the drawbacks of your stay. We take cleanliness seriously and will instruct our housekeepers to be more attentive in the future. We hope you will give us another chance to serve you better.Inoke NawaikalouHotel Manager.

10/10 – Excellent

Kaio

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hooray!
Love and adore the stay with Moatoga. Clean, enough parking, friendly family business. Just love it...it's a home away from home setting.
Séjour de 3 nuits en novembre 2019
Ruta a répondu le 23 déc. 2019
Talofa Kaio, Thank you for taking time to review Moatoga Hotel. We really do appreciate the kind feedback. And again thank you for choosing Moatoga Hotel and trusting our service. Have a blessed Christmas and happy holidays. Kind regards.

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not even like anything in that hotel, the room was dirty, no room service, the bed was disgusting there were hairs on the pillows, sheets and the towels had stains on them. The shower floor is awful. The room door needs a padlock for tourists safety and so much more needs to be improved. I was not safe in that hotel building.
Séjour de 2 nuits en octobre 2019
Ruta a répondu le 25 oct. 2019
Talofa, Thank you for taking the time to review our property. It saddens us to notice what you went through during your stay with us and for that we sincerely apologise for the inconvenience caused. With this feedback we can use it to improve on what we (service) needs improvement on. With thanks.

4/10 – Médiocre

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Was disappointed that my room had no microwave while my friend had a microwave. Also was disappointed that no explanation was given on check out time as we were charged 30 tala each when we checked out. This should have been explained when we checked in. However the positive aspects the room was clean and amenities like tea, coffee and bathing shampoo soap etc was great. Good location and may use hotel again when I do visit samoa. Thank you
Séjour de 2 nuits en juillet 2019
Ruta a répondu le 9 sept. 2019
Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service is appreciated. And we sincerely apologise for the inconvenience that took place while staying with us.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient, clean, good size room and bathroom and helpful staff. It was perfect for our last night in Apia and the staff organised a taxi very early in the morning to meet our 6am flight. Would recommend!
Séjour de 1 nuit en juin 2019
Ruta a répondu le 9 sept. 2019
Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service was appreciated.

2/10 – Terrible

Voyageur vérifié

Séjour de 3 nuits en mai 2019

4/10 – Médiocre

Voyageur vérifié

Séjour de 1 nuit en mai 2019

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was all very good, friendly team, all of them help us for a nice staying! Five starts team
Séjour de 1 nuit en mars 2019
Ruta a répondu le 9 sept. 2019
Talofa lava, Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service was appreciated.

10/10 – Excellent

Moe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2018

10/10 – Excellent

Anitelea, Sydney Australia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice close to the market
Excellent close to the markets and the shops plus it is in town Beautiful atmosphere
Séjour de 5 nuits en octobre 2018
Ruta a répondu le 11 sept. 2019
Talofa Anitelea, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated. Regard, Moatoga Hotel.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 13 nuits en septembre 2018

2/10 – Terrible

Voyageur vérifié

Very disappointing
I don’t trust the other reviews here. The lodging was poor in every aspect: poor location and security, the room hadn’t been properly swept and there was water on the floor and hairs in the bed, and no peace and quiet whatsoever. The walls are literally paper-thin; I listened to an intimate couple to my left, and a television blaring until midnight to my right. Construction is taking place all day, a feature not listed on their website or on Hotels.com. Even checking in was difficult; the check-in desk is inside a restaurant entrance across from the actual hotel, without clear or visible signage. I’ve stayed in several other places in Apia for the same price that are MUCH nicer, and feel the website and reviews are very misleading about this property.
Séjour de 1 nuit en août 2018

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We were looking for a basic, comfortable place close to the downtown area and this was a very good choice There is also a very good restaurant on the premises.
Séjour de 2 nuits en juillet 2018
Ruta a répondu le 9 sept. 2019
Talofa lava, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Two locations!
Booked for somewhere cheap and cheerful to stay on our last night in Samoa. It was a little hard to find at first (main entrance is around the corner) The woman that checked us in seemed confused and flustered by our arrival, but was pleasant and checked us in. We were told our room is in a different site, and that she would drive us there in convoy. This wasn't a problem, but it turns out that the other site is 15 minutes away from Apia, and we weren't informed of this when we checked in. It was a slightly better location for the airport, however we had dinner reservations in Apia which we were a bit more pressed for time to get to. It was very quiet in the other site, but I was reassured there were other guests staying there, and we saw cars parked there later on. Room was clean and spacious, bed comfy and bedding clean. Useful little kitchenette area, and hot water in the shower. No wifi in the area We left at 4am to get our flight back to Auckland, so served us well for our last night.
Séjour de 1 nuit en juillet 2018

10/10 – Excellent

Byron

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome experience
Our stay in SU Accomodation was absolutely amazing. All of the staff were so welcoming. They really make sure you will have a great stay. Food was delicious. Location was great Our experience was all superb. Thank you again. All the best. Evanne & Byron
Séjour de 3 nuits en juillet 2018
Ruta a répondu le 9 sept. 2019
Talofa lava Evanne & Byron, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

10/10 – Excellent

Joe, Sydney

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly staff
Awesome location, with supermarkets next door, walking distance to shops. Highly recommend trying the fresh produce market food court across the street, on-site kitchen was good tho. Room furnishings are what you'd expect for the price. If you're after somewhere clean, no-frills, secure, with air conditioning and a comfy bed, would very much recommend staying here.
Séjour de 9 nuits en juillet 2018
Ruta a répondu le 9 sept. 2019
Talofa lava, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

6/10 – Acceptable

Dave, Wellington, NZ

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Convenient in Apia
Lovely friendly staff, spotless, air conditioning really works. Handy location in central Apia next to market and bus station. Nice and cheap too. Little difficult to find.
Séjour de 1 nuit en avril 2018

6/10 – Acceptable

John, Canada

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Some photos are deceiving
This is a very basic 1 or 2 star "back-packer" type accommodation. Lots of ants & geckos in the room, but they did come & spray a couple of times. We hate to use the big "C' word for insects, but we have none of those in our cold area of the U.S.A., so that was quite unnerving to have them in our bathroom. I went & borrowed the mop 3 times during our stay, or it probably wouldn't have been washed / sanitized. Third-world country, what can we say --probably average for some folks. Variety of annoying & sometimes louder noises all night long. Tough to sleep. Mostly preachers on TV's couple of channels. Just don't rely on exterior photos showing the better side of things, & not the seedier side of the rooms. If this wasn't in Samoa, most owners would knock this place down & re-build new.
Séjour de 12 nuits en mars 2018
Vange a répondu le 25 avr. 2018
Talofa John Thanks for the feedback. All the best with the future :) Regards, Vange

4/10 – Médiocre

Vic, NZ

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
How did this ever get good reviews?
Overall just very disappointing. Hotel is hidden down a very dodgy driveway behind some supermarket complexes. The corner room on the top floor that we stayed in, was right by a storm water canal, which I assume added to the very damp smell in the room. Thank goodness for scented candles. For the price of the room which is about US$90 a night, I at least expect to have decent sheets that aren't stained by previous tenants.
Séjour de 8 nuits en février 2018
Vange a répondu le 13 avr. 2018
Talofa Vic Thanks for the feedback and we apologise for the negative experience you had with our facilities. We hope to see you again soon. Regards, Vange

8/10 – Bien

Hana, Australia

Points forts : Service et personnel, confort de la chambre
Nice accommodation close to all amenities
Good experience overall, staff were friendly. Good hospitality, I would recommend this accommodation to friends and family if they are looking for places in Samoa. I found they were cheap and aforable, Will definitely book with Su's accommodation again in the near future. Thank you very much. Kind regards Hana Afuie
Séjour de 7 nuits en février 2018
Shan a répondu le 3 mars 2018
Thank you so much Hana for your wonderful review. It was our pleasure accommodating you and your mother. We are glad that you enjoyed our hospitality just as much as we enjoyed accommodating you. We hope to see you again in the near future. On behalf of Su-Accommodation's management and staff, we wish you the very best in all future endeavours. God bless :)

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice little hotel right in the heart of Apia.
Hotel staff was super pleasant, if only there were phones in the room so reception could be contacted. Air con was brilliant.
Séjour de 10 nuits en janvier 2018
Vange a répondu le 13 avr. 2018
Hi, Thanks for the beautiful review. Your review has been shared with the rest of the staff. We look forward to your next stay with us. Thanks Vange

10/10 – Excellent

Anna

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Satisfied
My stay at Su Accommodation was perfect. Bed was comfortable, room was clean, easy access to the local shops, right in town, hot water at all times of the day, quick check in and check out. Thanks Su....i would definitely use you again. If only you had a swimming pool.
Séjour de 2 nuits en janvier 2018
Shan a répondu le 3 mars 2018
Thank you very much Anna for your awesome review. We are glad that you loved your stay with us just as much as we loved accommodating you. We hope to see you again soon :) On behalf of Su-Accommodation's management and staff, we would like to wish you all the best for the future!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very comfortable and lovely place to stay. Would definitely stay there again. Highly recommend this place
Séjour de 4 nuits en janvier 2018
Donita a répondu le 20 janv. 2018
Hi, Thank you for sharing your feedback with us. That's awesome news that you enjoyed your stay. We look forward to your next visit. Reagrds, Sophie

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly staff ever since the first time I stayed there. Breakfast has improved. Great location for visitors.
Séjour de 3 nuits en décembre 2017
Sophie a répondu le 20 janv. 2018
Hi, Thanks for the lovely review. We look forward to having you back again soon. Best wishes, Sophie

10/10 – Excellent

Jayleen, Pago Pago, American Samoa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Location
Love the location and hotel staff service. The kitchenette for guests is a great plus, and all amenities are worth more than the price paid.
Séjour de 1 nuit en décembre 2017
Sophie a répondu le 20 janv. 2018
Talofa Jayleen, Apologies for the delayed respond. That's wonderful to hear that you loved our amenities. It was a pleasure hosting you and we hope to see you again soon. Faafetai, Sophie