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E-tickets

What are e-tickets and why should I use them?
How do I travel with an e-ticket?
I am travelling with an e-ticket. How will I know that I have a confirmed reservation and a seat assignment?
What should I do to obtain a paper receipt for my e-ticket itinerary?
When would I need a paper receipt for my e-ticket?
I had to cancel my e-ticket. How do I rebook for another time or obtain a refund?


What are e-tickets and why should I use them?

Electronic tickets, offered by most major airlines, allow you to travel without a paper ticket. The only record of an e-ticket sale is in electronic form in the airline's computer system.

When you buy e-tickets on Expedia.ca, you'll receive confirmation of your purchase via e-mail. The e-mail will include your itinerary information and confirmation numbers. You will not receive a paper confirmation, receipt or tickets. When you check in for your flight, give the ticket agent your name and flight number, or provide a printed copy of your itinerary along with government issued photo identification. Note that a valid passport is required for travel outside Canada.

An increasing number of airlines are offering e-tickets. Please be aware that e-tickets may not be available for all of the flights offered by a particular airline.


How do I travel with an e-ticket?

When you check in for your flight, give the ticket agent your name, flight number and valid passport or other government issued photo identification. Note that a valid passport is required for travel outside Canada. For your protection, some airlines also require that you show the credit card used to purchase your ticket.

Due to airline check-in and security requirements, you may be asked to present a printed copy of your e-ticket confirmation e-mail at check-in. Expedia.ca recommends that you print and bring a copy of your e-ticket confirmation with you to the airline check-in counter. To print a copy of your e-ticket confirmation:
  1. Go to www.expedia.ca.
  2. Choose the "My Trips" link at the top of the page. Sign in if necessary.
  3. Open the desired itinerary.
  4. Ensure that both the Airline ticket number(s) and the Airline confirmation code information is completed on your itinerary. If not, please check back in 24 hours and ensure that this information is complete before printing your e-ticket confirmation.
  5. Click "Print Version"in the "Trip Tool" box on the left side of the page.
  6. Print the itinerary.
  7. Click "Back to itinerary page".
  8. You can print a receipt for business purposes by clicking "Print a receipt" next to the total amount charged for your flight.
Adults and children can travel using e-tickets. If there is no seat purchased for infants under 2 years old, no ticket will be issued for Domestic and Transborder flights. Taxes will still need to be paid at the airport. For International flights a paper ticket is always issued.


I am traveling with an e-ticket. How will I know that I have a confirmed reservation and a seat assignment?

The e-mail you receive when you purchase your e-ticket includes your purchase confirmation number. This confirmation number is on record with both Expedia.ca and the airline. If you have a confirmation number, your reservation is confirmed.

The confirmation number is also listed in the itinerary that Expedia.ca saves for you online. To view your itinerary, click the "My Trips" link at the top of any page. Sign in as usual. You'll see a list of all the itineraries we have stored for you. You'll find the confirmation number for your flight in the flight portion of your itinerary. Each itinerary is saved until your trip is over.

To be sure you have a seat assignment, arrive at the airport at least three hours before an international flight departure and one hour before a domestic flight - and check in promptly. Whether you use a paper ticket or an e-ticket, early check-in is necessary.

We strongly recommend that you print out your flight confirmation e-mail and take it to the airport with you.


What should I do to obtain a paper receipt for my e-ticket itinerary?

Since you will not receive a paper receipt, itinerary, or confirmation letter automatically when you purchase an e-ticket, we suggest you keep a copy of your confirmation e-mail or print a copy of your itinerary for your records. You will also need it, along with your valid passport or other government-issued photo identification, when you check in at the airport. Note that a valid passport is generally required for travel outside Canada.

You will be required to check in at the airline ticket counter or automated kiosk to receive your boarding pass. Print a copy of both your itinerary and your e-ticket confirmation e-mail to present at the ticket counter to obtain your boarding pass.

To print your e-ticket documentation:
  1. Go to www.expedia.ca.
  2. Choose the "My Trips" link at the top of the page. Sign in if necessary.
  3. Open the desired itinerary.
  4. Ensure that both the Airline ticket number(s) and the Airline confirmation code information is completed on your itinerary. If not, please check back in 24 hours and ensure that this information is complete before printing your e-ticket confirmation.
  5. Click "Print Version" in the Trip Tool box on the left side of the page.
  6. Print the itinerary.
  7. Click "Back to itinerary page".
  8. You can print a receipt for business purposes by clicking "Print a receipt" next to the total amount charged for your flight.


When would I need a paper receipt for my e-ticket?

If you are travelling internationally, a paper receipt may be required if you need to change your travel plans en route, or if one of your flights is delayed. Some airlines accept printouts of confirmation e-mails, such as those sent by Expedia.ca, as documentation. Check with the airline about its policies before you depart.

Some employers require paper receipts for business travel expense reports. Some companies accept printouts of confirmation e-mails. Check your company's policy to find out what documentation is acceptable.


I had to cancel my e-ticket. How do I rebook for another time or obtain a refund?

If you have an airline credit from a previous trip and you are ready to rebook, you have two options for exchanging an unused electronic ticket:
  • You may take your e-ticket number, provided by Expedia.ca upon request, directly to the airline's city ticket office or airport ticketing desk. Airline personnel will advise you of any fare differences and penalties at that time, and will make your new reservation for you.
  • Perform a new flight search on Expedia.ca. Reserve but do not purchase your new tickets. With old and new itinerary numbers in hand, call us at 1-888-EXPEDIA (1-888-397-3342) as soon as possible. A customer support agent will reconfirm, advise you of any penalties or fare differences, and go over your new itinerary before completing the exchange. Please note there is usually an airline-imposed penalty for such changes.
Please note the following conditions for rebooking with an airline credit from a previous trip:
  • You must complete travel one year from the date your original ticket was issued.
  • An airline change fee of C$75 - C$200 per ticket will be applied, in addition to any increase in the fare.
  • The ticket(s) must be used by the original ticket holder(s).
  • The ticket(s) must be used on the same airline.
  • No new bookings or revisions may be made within seven (7) days prior to departure.
  • Once travel has commenced, no revisions will be accepted.
If you wish to cancel your e-ticket, please contact us at 1-888-EXPEDIA (1-888-397-3342). We will review cancellation penalties with you and advise of any applicable refund.



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