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Using Expedia.ca

What is a "cookie" and what should I do about cookie warnings?
Is my credit card number safe?
Can I use a credit card with an international billing address?
How can I change the font size displayed in my browser?
How can I suggest an improvement to the Expedia.ca website?
Why does nothing happen when I sign in?


What is a "cookie" and what should I do about cookie warnings?

As you may know, a "cookie" is a tiny packet of information passed between your browser and a Web site like Expedia.ca. Expedia.ca uses cookies to verify your identity, and to ensure that you're properly signed in. Each time you request information from Expedia.ca, a cookie attaches itself like a name tag to your message. Accepting the cookie is like writing your name on the name tag. The cookie identifies the message as belonging to a particular user (you), so you may continue to use the site without having to sign in again. To use Expedia.ca, a user's browser must accept cookies.

To avoid receiving a warning message, or acceptance prompt, each time Expedia.ca sends a cookie to your browser, deactivate the warning message within your browser.


Is my credit card number safe?

Customer transactions with Expedia.ca take full advantage of Secure Sockets Layer (SSL) encryption technology. SSL technology is available on most popular Web browsers, such as Microsoft Internet Explorer, and provides a high level of security through an SSL connection.

In an SSL connection, each side of the transaction has a security certificate, which your browser sends to Expedia.ca and vice versa. Your browser then encrypts your credit card number using information from both its own certificate and the Expedia.ca certificate. This action ensures that only Expedia.ca can de-crypt the data, confirm that the data came from your browser and that the message has not been tampered with in transit. This "three-way" security is how most secure transactions take place over the Internet.

At Expedia.ca, we take security and privacy seriously. Our stringent policies have earned the endorsement of a leading privacy evaluator, BBB Online.

BBBOnLine Privacy Seal

Click here for more information about Expedia.ca's privacy and security policies.

If you do not have a browser that supports secure transactions, or you are uncomfortable purchasing online, call us at 1-888-EXPEDIA (1-888-397-3342) the first time you make a purchase. Expedia.ca will then keep your credit card on file for future travel purchases.


Can I use a credit card with an international billing address?


Yes! if you have a credit card with a billing address outside Canada you can use it to:
  • reserve hotel rooms
  • reserve rental cars

When entering credit card information online, click "Non-Canada billing address" to enable the international billing address format.

Airline tickets may be purchased on Expedia.ca only with a Canadian credit card billing address Expedia sites cannot provide airline tickets across international boundaries. For example, Expedia.co.uk can only ship to addresses within the United Kingdom.


How can I change the font size displayed in my browser?



If you are using a recent version of Internet Explorer, select "Internet Options" from the Tools menu, click the "Accessibility" button, and check "Ignore font sizes specified on Web pages." If you do that, you can set your font size to "largest," making it easier to read.


How can I suggest an improvement to the Expedia.ca website?

If you have a suggestion or idea about how we could better serve you, click "Customer Support" at the top of the page, then select the feedback form link. We appreciate your input.


Why does nothing happen when I sign in?

When you sign in to Expedia.ca, the screen may flash and return to the Sign In page. This problem may be caused by one of the following:
  • Your Member ID or password was typed incorrectly, or you've forgotten the ID or password you created for Expedia.ca. On the sign in screen, click "Forgot your username and/or password?" for assistance

  • Your Web browser does not support the Secure Sockets Layer protocol (used to create secure connections for purchasing transactions on the Web).

  • You may have accessed Expedia.ca by means of a bookmark, favourite or shortcut. The shortcut may be using the wrong Expedia.ca address, bypassing the Expedia.ca home page. To avoid this problem, review the properties of the old bookmark, favourite, or shortcut.

  • Your browser may not be accepting "cookies." Expedia.ca uses cookies to save you time by storing basic information on your computer every time you visit the site. Expedia.ca reads this information on your next visit and uses it to avoid repetitious entering of information. To use Expedia.ca, your computer must accept cookies. Enabling cookies in your Web browser will resolve this problem.
To avoid problems, we recommend that you use the most current version of your preferred browser.

If you continue to encounter problems accessing your account, please go to www.expedia.ca and sign in, then:
  1. On the Expedia.ca home page, click "Customer Support" at the top of the page.
  2. Under "E-mail your questions and comments" click "feedback form."
  3. Select "Expedia.ca, I need technical help" from the drop-down list of subjects.
  4. Enter specific information in the "Questions or comments" box. The more information you give, the better we will be able to assist you. Indicate:
    • The nature of the problem you're encountering
    • What you have tried to solve it
    • Whether you can connect to other Web sites
    • Which times of day you have tried
    • Whether you have been able to access and use Expedia.ca in the past
    • Your system info:
      • Operating system
      • Browser type and version
  5. When you have completed the form, scroll to the bottom of the page and click "Send this information to Expedia.ca."




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