I can't remember my Member ID or password. What should I do?
To receive your Member ID and password, click if you forgot your username and/or password, enter your e-mail address, and click "I need to reset my password." We will then e-mail the Member ID and password that are associated with that e-mail address.
How can I update my e-mail address on file at Expedia.ca?
Expedia.ca uses your e-mail address to send booking confirmations and scheduling updates, and to advise you of news and special offers if you subscribe to our "Bon Voyage" e-mail newsletter.
To update your e-mail address, visit us at www.expedia.ca and click "My Profile" at the top of the page. (If you're not already signed in, you may be asked to do so). Choose the "Update e-mail settings" option and enter your current e-mail address. After you have made your update, click "Accept these changes". Note that it may take up to a week for your changes to come into effect.
What is a "cookie" and what should I do about cookie warnings?
To avoid receiving a warning message, or acceptance prompt, each time Expedia.ca sends a cookie to your browser, add Expedia.ca to your “Trusted Sites” list. Browsers vary, but the process is straightforward. For Internet Explorer, here's how:
Is my credit card number safe?
Customer transactions with Expedia.ca take full advantage of Secure Sockets Layer (SSL) encryption technology. SSL technology is available on most popular Web browsers, such as Microsoft Internet Explorer, and provides a high level of security through an SSL connection.
In an SSL connection, each side of the transaction has a security certificate, which your browser sends to Expedia.ca and vice versa. Your browser then encrypts your credit card number using information from both its own certificate and the Expedia.ca certificate. This action ensures that only Expedia.ca can de-crypt the data, confirm that the data came from your browser and that the message has not been tampered with in transit. This "three-way" security is how most secure transactions take place over the Internet.
At Expedia.ca, we take security and privacy seriously. Our stringent policies have earned the endorsement of the leading privacy evaluator BBB Online.
Click here for more information about Expedia.ca's privacy and security policies.
If you do not have a browser that supports secure transactions, or you are uncomfortable purchasing online, call us at 1-888-EXPEDIA (1-888-397-3342) the first time you make a purchase. Expedia.ca will then keep your credit card on file for future travel purchases.
Why does nothing happen when I sign in?
If you continue to encounter problems accessing your account, please go to www.expedia.ca and sign in, then:
How can I change my membership information?
To change your member information at any time, visit us at www.expedia.ca and click "My Profile" at the top of the page. (If you're not already signed in, you may be asked to do so). Choose any of the available options on the page to update your profile. This page allows you to:
How can I delete my account?
To delete your account, please call the Expedia.ca call centre at 1-888 EXPEDIA (1-888-397-3342).
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