Hey Zaneta, thanks for taking the time to review your stay with us. We're sorry for any inconvenience you experienced during your stay regarding the WiFi and TV. At Ruby Hotels, we understand the importance of staying connected, which is why we offer free WiFi and TVs in all our rooms.Should you encounter any technical challenges in the future, please don't hesitate to reach out to our hosts for immediate assistance. They are always here to make your stay as pleasant as possible.We hope to have you back soon again, whether in Zurich or at one of our other fantastic European locations. Your Ruby Mimi Team

Hey Florence, thanks for sharing your thoughts with us. We're all about ensuring our guests have a memorable stay, so it's a pity that your experience didn't hit the mark. Diving into the details, it looks like your booking was for a LOFT room, which aligns with what we provided. Our LOFT category ranges from 28 to 36 m² with comfy beds sizing up between 160-180cm. We strive for transparency, so all these nitty-gritty details are available on our website and through our partners' platforms. We hope you'll give us another chance sometime and stay with us again. Your Ruby Mimi Team

Dear Christina, thanks so much for taking the time to share your thoughts on your stay. We really appreciate feedback from our guests as it helps us to keep learning and improving. Good to hear that you apreciated the location of our hotel. Centrally located in the heart of Zurich, Ruby Mimi is the ideal starting point for a tour of the city. They say the best things come in small packages and we believe that's true of our rooms. By keeping things compact, we can keep costs down and save you money on a city centre stay. Each room has everything you need, designed and finished to a high spec, without any unnecessary extras. If you'd like more space next time, our WOW and LOFT rooms are bigger, and most have a cosy armchair to curl up in. We're sorry to hear that you had a restless night during your stay with us. While all of our rooms have high-quality sound insulation, it's sometimes quieter on higher floors. Next time you stay, just add a note to your booking and we'll do our best to find you a room in a more peaceful part of the hotel. We’re sorry to hear that some aspects of our Lean Luxury philosophy aren’t your cup of tea. To us, the lean part is all about making smart use of technology to simplify things like check-in. As well as saving you time, it frees up our hosts to concentrate on what really matters: providing brilliant service and memorable experiences for our guests. We try our best to make sure guests are always greeted by our friendly team of hosts, so we're sorry if you didn't get the warm welcome you should have. We hope you'll give us another chance and come to stay again soon.

Hi Anonymous, Thank you for taking the time to rate your stay with us. The great positive response to our new opening sometimes still presents us with one or two challenges. Of course, we are grateful for your feedback and pass it on to the team. It is a pity to hear that there were problems at check-in. This should not happen. Next time, contact our hosts, who will be happy to help you at any time. We are a city hotel and that has many advantages, however, this also means less space. That’s why we design our rooms and especially the bathroom in a unique way to make the best of the limited space available. Check out our spacious WOW or spacious LOFT rooms on our website during your next visit if you need more space. We would be very happy if we could welcome you in one of our Ruby Hotels soon. Your Ruby Mimi Team

Hey Ashley, thanks so much for taking the time to share your thoughts about your stay at Ruby Mimi. We're very glad that you liked our central location in the middle of the vibrant Zurich city life. However, we're very sorry to hear that your room wasn't as clean as it should have been. We absolutely agree that this shouldn't have happened and will be looking into it with our housekeeping team at Ruby Mimi. We really appreciate you taking the time to let us know, as cleanliness and comfort is a priority in all of our hotels. We hope you'll give us another chance some time. Your Ruby Mimi Team