Panoramic Double Room
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Reviews of Swiss Chocolate by Fassbind

3 out of 5
Swiss Chocolate by Fassbind
Zähringerstrasse 46, Zürich, ZH

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 150 reviews" "
Rating 8 - Good. 44 out of 150 reviews" "
Rating 6 - Okay. 23 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 3 out of 150 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zachary

Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom clogged and was a hassle to get two beds
Stayed 1 night in Apr 2024
Response from Cátia Ferreira - Assistant Manager on Apr 18, 2024
Dear Zachary, Thank you very much for your feedback about your stay.We are very sorry about what happened. If you have talked with the reception, we had clean it immediately. When you book a room it can be a room with a double bed or a room with a twin bed. Both of the rooms are subject to the availability. We are very sorry about it. Thank you very much! With kind regards,

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness
Great convenient place. Would be great to have a secure card to go up to hotel floors. Windows are great sound proofing.
Stayed 3 nights in Apr 2024
Response from Cátia Ferreira - Assistant Manager on Apr 10, 2024
Dear Catherine, Thank you very much for your feedback about your stay with us. We will pay attention to your suggestions. We are very happy that you have enjoyed it. We would love to welcoming you soon. With kind regards,

10/10 Excellent

Ellen, Clacton on sea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location within walkable distance to most attractions. Staff were helpful and hotel was functional
Stayed 3 nights in Mar 2024
Response from Cátia Ferreira - Assistant Manager on Apr 8, 2024
Dear Ellen, Thank you very much for your stay. We are very happy that you have enjoyed your stay with us. We would be very happy to welcoming you back soon. Have a great day! With kind regards,

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Disliked: Amenities
The pitcher in the room and mug was cracked. Place is convenient for all transportation. Close to restaurants and train and bus stations.
Stayed 2 nights in Mar 2024
Response from Sincerely, Cátia Ferreira - Assistant Manager on Apr 3, 2024
Dear Catherine, Thank you very much for your feedback. We are very sorry. If you have informed the reception, we could change it. We would be delighted to welcome you back soon.

10/10 Excellent

Chee Woh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cátia Ferreira - Assistant Manager on Apr 1, 2024
Dear Chee, Thank you very much for your message. We are very happy that you have enjoyed your stay with us. We would be very happy to welcoming back soon. With kind regards,

10/10 Excellent

Majid

Liked: Cleanliness
Central location very convenient
Stayed 6 nights in Mar 2024
Response from Kind regards, Cátia Ferreira - Assistant Manager on Mar 25, 2024
Dear Majid, Thank you very much for your great feedback. We are very happy that you enjoyed your stay with us. We would be happy to welcoming you soon. Have a great day!

8/10 Good

Wing Yin

Stayed 1 night in Feb 2024
Response from Kind regards, Cátia Ferreira on Mar 25, 2024
Dear Wing,Thank you very much for your great feedback. We are very happy that you enjoyed your stay with us. We would be happy to welcoming you soon. Have a great day!

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Kind regards, Cátia Ferreira (Assistant Manager) on Feb 16, 2024
Dear Silvia thank you very much for your excellent feedback. We are very pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Have a nice day!

10/10 Excellent

Cecilia, MISSION VIEJO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Very clean, modern, and convenient location to restaurants, shops, and transportation. Starbucks is just a few steps away. Sam was very welcoming and was very kind to let me check in early at no cost. Thank you Sam! The chocolate fountain at the reception is a nice touch!
Stayed 2 nights in Jan 2024
Response from Asllan on Jan 13, 2024
Dear Cecilia, Thank you very much for your positive feedback. We really appreciate your comments so we can improve and provide the best service to our guests. We hope we will see you soon again in our Hotel . With best regards, Reception team Swiss Chocolate Hotel.

10/10 Excellent

Allen

Stayed 2 nights in Dec 2023
Response from Kind regards, Cátia Ferreira (Assistant Manager) on Feb 16, 2024
Dear Allen, thank you very much for your excellent feedback. We are very pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Have a lovely day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot, great attitude. It is rather narrow the building in the entrance and i wish it had a small ramp not to lift the suitcases in the 3 steps. But i would recommend it.
Stayed 2 nights in Dec 2023
Response from Asllan on Jan 13, 2024
Honored guest, Thank you very much for your positive feedback. We really appreciate your comments so we can improve and provide the best service to our guests. We hope we will see you soon again in our Hotel . With best regards, Reception team Swiss Chocolate Hotel.

4/10 Poor

Brian

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Milena

Travelled with family
Great place to stay, very close to the station, very clean. Supermarket right in the corner, a starbucks too. Everything was great. Will recommend for sure.
Stayed 3 nights in Nov 2023
Response from Asllan on Jan 13, 2024
Dear Milena, Thank you very much for your positive feedback. We really appreciate your comments so we can improve and provide the best service to our guests. We hope we will see you soon again in our Hotel . With best regards, Reception team Swiss Chocolate Hotel.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cátia Ferreira - Swiss Chocolate Hotel on Oct 30, 2023
Dear Angela, thank you very much for your excellent comment about your stay and for the 10 POINTSS!! We are delighted that you had such a good time with us. We hope to see you again soon. Kind regards,

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioner was out of services and the hotel don’t have ice makers machine.
Stayed 3 nights in Oct 2023
Response from Reception on Oct 25, 2023
Thank you very much for your feedback. We are very happy that you have enjoyed your stay with us. We will pay attention to your suggestions in order to improve our service. Kind regards - Swiss Chocolate Hotel by Fassbind

10/10 Excellent

Shi-Yuan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and comfortable bed.
Stayed 3 nights in Oct 2023
Response from Hotel Swiss Chocolate Zürich on Oct 22, 2023
Dear Mr. Shi-Yuan,Thank you for your compliments about your stay, and we hope to see you again as our guest.Best regards

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness
The business room was really small
Stayed 2 nights in Oct 2023
Response from Reception on Oct 25, 2023
Thank you very much for your feedback.We will pay attention to your suggestions in order to improve our service. Kind regards - Swiss Chocolate Hotel by Fassbind

10/10 Excellent

Melissa, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. It was right in the heart of everything, shopping, train station, wonderful restaurants. Could not be happier with our location, The rooms were nice, comfortable, and not too big or too small. I would stay here again.
Stayed 2 nights in Sep 2023
Response from Reception on Oct 25, 2023
Thank you very much for your feedback. We are very happy that you have enjoyed your stay with us. Kind regards - Swiss Chocolate Hotel by Fassbind

6/10 Okay

Virginia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Recepion on Oct 25, 2023
Thank you very much for your feedback. Kind regards - Swiss Chocolate Hotel by Fassbind

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for restaurants and old Zurich.
Stayed 2 nights in Sep 2023
Response from Cátia Ferreira - Swiss Chocolate Hotel on Sep 24, 2023
Dear Maureen, Thank you very much for your great feedback. We are very happy that you have enjoyed your stay with us. We hope to see you soon. Kind regards,

4/10 Poor

William

Travelled with family
Disliked: Amenities
This hotel was terribly small and hot. Our room was less than 10 x 10. There was a full sized bed and maybe 10 inches space around it on three sides. There was literally no place to open or place a suitcase except on the bed. The shower/sink was so small you could barely open the shower door because you were hitting the sink. There wasn’t even room to turn around. The “chocolate fountain” in the lobby was a joke. The chocolate was gritty and the wafers to dip tasted like they had been sitting there since last year. The hotel lobby, halls, and rooms were blazing hot in September. DONT STAY HERE!
Stayed 3 nights in Sep 2023
Response from yours Swiss Chocolate by Fassbind Team on Sep 22, 2023
Dear William,thank you very much for your Feedback.In the descriptions of the rooms, you can see the size of the rooms. We have different categories which maybe fits better your needs. We have an A/C in the room which was just controlled and cools down to 20 degrees. We are sorry not to be able to cool more down in terms of economical reasons. We would be happy welcoming you back again, maybe in an other room type and during an other period.

8/10 Good

Cilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights in Zurich. The location is great, 5 mins walk from the rail station and the many highlights of the city. The check in was very friendly and efficient. The room was clean and comfortable although slightly on the small side. The next day we enquired about the lake cruise and the receptionist (Catia?) was very helpful, always cheerful. We had a very pleasant stay, the chocolate fountain was a bonus :)
Stayed 3 nights in Sep 2023
Response from yours Swiss Chocolate by Fassbind Team on Sep 22, 2023
Dear Cilla,thank you very much for your Feedback.We are happy that you enjoyed your stay and looking forward welcoming you back again.

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Beautiful rooms.
Stayed 3 nights in Sep 2023
Response from Reception on Sep 7, 2023
Dear Guest, thank you very much for your Feedback. We are happy that you enjoyed your stay with us. If your travel brings you back to Zurich, we are happy welcoming you back again. yours Swiss Chocolate by Fassbind Team

8/10 Good

Patrick, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, but in-room coffee situation is tragic. Luckily, Starbucks is just out the door.
Stayed 1 night in Aug 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbind on Aug 30, 2023
Dear Patrick, thank you very much for your excellent feedback!!! We are very proud of this positive feedback! I will definitely pass it on to the rest of the team. We will pay attention to your suggestions to improve our service. We would be happy to welcome you again soon! Thank you very much! Yours sincerely,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to the train station -easy 5 min walk. Also close walk to many restaurants and a grocery store.
Stayed 1 night in Aug 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbind on Aug 30, 2023
Dear Kim, thank you very much for your excellent feedback!!! We are very proud of this positive feedback! I will definitely pass it on to the rest of the team. We will pay attention to your suggestions to improve our service. We would be happy to welcome you again soon! Thank you very much! Yours sincerely,

2/10 Terrible

Rita

Stayed 1 night in Aug 2023
Response from Timm Birchler on Aug 12, 2023
Dear Rita,thank you very much for your feedback. We are sorry to hear you were not entirely pleasant with your stay at our hotel, and will seek to improve the experience for future guests.Best regards

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate on Aug 5, 2023
Dear Emily,Thank you very much for your excellent feedback.We are very happy that you had a great time with us. We would be very happy to welcoming you back soon.Kind regards,

8/10 Good

KYAW MYINT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Overall is great!
Stayed 4 nights in Jul 2023
Response from Cátia Ferreira - Swiss Chocolate Hotel on Jul 23, 2023
Dear Kyaw, Thank you very much much for your feedback about your stay. We are very happy that you enjoyed and had a great time with us. We would be very happy to welcoming you back soon. Kind regards,

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Swiss Chocolate hotel! The staff was so accommodating and it was nearby all go the things we wanted to do in Zurich.
Stayed 1 night in Jul 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbind on Jul 22, 2023
Dear Claire, Thank you very much for your excellent feedback. We are very proud that you enjoyed your stay with us. We would be very happy to welcoming you back soon. Kind regards,

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Chocolate Fondue Lobby
Very small room. Bed is wedged against the wall. I couldn’t ipen my suitcase fully and use the desk. Windows open to next door neighbors. Clean and will get you by..
Stayed 4 nights in Jul 2023
Response from Kind regards, Cátia Ferreira-Hotel Swiss Chocolate on Jul 16, 2023
Dear Duane,Thank you very much for your feedback about your stay. We are very happy to hear that you enjoyed your stay. We will also pay attention to your suggestions to improve our service. We hope to see you soon! Have a lovely day!

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel says they have air conditioning, but they do not allow you to control/ turn on. No air circulation when hot. Extremely noisy with windows open for air flow. Employee at check-in was friendly and helpful. Other front desk employees were not and acted as though we were bothering them.
Stayed 2 nights in Jun 2023
Response from Cátia Ferreira - Swiss Chocolate Hotel on Jul 17, 2023
Dear Mr. Michelle, thank you very much for your feedback about your stay! We are very pleased that you had such a good time with us. We will take your suggestions into consideration. We look forward to welcoming you back soon. With kind regards,

10/10 Excellent

Julie, Floyds Knobs

Stayed 2 nights in Jun 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbind on Jul 16, 2023
Dear Julie, Thank you very much for your amazing feedback about your stay. We are very happy to hear that you enjoyed your stay. We hope to see you soon! Have a lovely day! Kind regards,

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Cátia Ferreira - Swiss Chocolate Hotel on Jul 16, 2023
Dear Graeme, Thank you very much for your amazing feedback about your stay. We are very happy to hear that you enjoyed your stay. We hope to see you soon! Have a lovely day! Kind regards,

2/10 Terrible

ehsan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
My experience at this hotel June 2023
Terrible! In my assessment this is not a comfortable place to stay! The staff were friedly but the room too small and air conditioning does not work properly or comfortably.
Stayed 4 nights in Jun 2023
Response from Timm Birchler on Aug 12, 2023
Dear Ehsan,thank you very much for your feedback. We are sorry to hear you were not entirely pleasant with your stay at our hotel, and will seek to improve the experience for future guests.Best regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, but cramped.
The location was fantastic - 5 minutes walk from the train station. Staff were all extremely accommodating and friendly. The bathroom was a tad cramped (~5 ft. X 5 ft). The elevator was a god-sent but the Wi-Fi connection was very poor even though I was on the second floor. Kept losing connecton during a ZOOM meeting.
Stayed 2 nights in Jun 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbin on Jul 17, 2023
Dear Mr. Michael, thank you very much for your great feedback about your stay. We are very happy to hear that you enjoyed your stay. Usually the internet is very fast, but we will check it to make sure it won't happen again. We will also taking in consideration your suggestions to improve our service. We hope to see you again soon. Kind regards

8/10 Good

Kathleen, Brooklyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient location. Did not have adequate AC for warmer temps.
Stayed 1 night in Jun 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate on Jul 16, 2023
Dear Kathleen,Thank you very much for your amazing feedback about your stay. We are very happy to hear that you enjoyed your stay. We hope to see you soon! Have a lovely day! Kind regards,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate by Fassbind on Jul 16, 2023
Dear Jamie, Thank you very much for your amazing feedback about your stay. We are very happy to hear that you enjoyed your stay. We hope to see you soon! Have a lovely day! Kind regards

6/10 Okay

A

Liked: Cleanliness
The Limmat
Great location very central, so close to the LIMMAT river. Our stay was hampered with the fridge in the room not working nor the air conditioning. We loved the local bars and restaurants . ZURICH is just to beautiful
Stayed 4 nights in Jun 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is centrally located with easy access to nearby waterways, train connections, and main train station. The facilities are modern and clean. All necessary amenities are available including in-room refrigerator, kettle, and etc.
Stayed 2 nights in May 2023
Response from Cátia Ferreira - Hotel Swiss Chocolate on Jul 23, 2023
Dear Andrea,Thank you very much for your great feedback about your stay! We are really happy that you had an amazing time with us. We would love to welcoming you back soon. Kind regards,

10/10 Excellent

arthur

Stayed 1 night in May 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
The lobby is very small. Did not take breakfast offer (CHF22 a person a day) and glad we didn't. We saw that it was only a small sampling of cold cuts, breads, cereal and some coffee; certainly not worth what they were asking. There is no ramp to facilitate rolling luggage; one has to negotiate several steps by the front door which is also large, heavy making arriving departing customers struggle. The staff though were incredibly nice and pleasant with warm smiles and greeted us every time we walked by. Elevators in these old buildings are typically small; this one was no exception, though it was entirely made of glass walls so remained quite nice looking as the floors passing by while riding it. I didn't care for the dark scheme of wall paint and the large black and white portraits of old dead historic figures gave a feeling of creepiness. We stayed in room 505 (there were eleven rooms on our floor) with enough space for 3. The room was painted yellow with a wild flower print scheme. The shower was a glass wall enclosed tub without safety rails so it would be dangerous for seniors. The fridge and air conditioning didn't really cool, and there was no mini bar in the room. Bathroom was not well lit and lights in the room were positioned too low, making it hard to view anything. The bedside cabinets were made to look like stacked pieces of chocolate but didn't offer any drawers and were about as useful as treestumps. Great location but I doubt I would choose it again.
Stayed 3 nights in May 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean ideally located property. Rooms were small as expected as were the bathrooms. Busy area so noisy with the window open.
Stayed 1 night in May 2023

6/10 Okay

Tobie

Travelled with family
Liked: Cleanliness, property conditions & facilities
None
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Stayed 4 nights in Apr 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great value in Zurich
This is a very nice property with a great location, located in the Old City. It is a short walk to the rail station. The room is clean and very functional without a lot of space. The check in/check out process was efficient and professional. I feel like the property is a good value and would not hesitate to stay again.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely, staff were nice, the outside check in service said we could check in at 12, but then the staff said 3pm so we just stuck to the latter. The only downfall was the lack of the chocolate fountain (a big factor in why we paid more for this hotel than other cheaper ones - it was perfect for the chocolate part of our Switzerland holiday). The morning we arrived we saw it all dried up - clearly hadn’t been used for a while due how the chocolate at the bottom had separated, then we saw staff take it out of the lobby, we hoped to clean and restart as multiple guests checked in when we did but we didn’t see it again before we checked out the following day. Lovely hotel though, the theming is really cool without being too much, room was lovely, clean and spacious and we were given a small chocolate on arrival, just a shame the fountain wasn’t running for our stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Laura, Huntersville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a superb location. The staff was helpful and attentive, the room was salacious and thoughtfully arranged, and the lift was a godsend. Highly recommended!
Stayed 1 night in Apr 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Staff extremely helpful
Stayed 1 night in Mar 2023