Deluxe Suite Room  Sea View

Reviews of Dedeman Zonguldak

5 out of 5
Dedeman Zonguldak
Incivez Mahallesi Milli Egemenlik, Caddesi No 128, Zonguldak, Zonguldak

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 203 reviews" "
Rating 8 - Good. 60 out of 203 reviews" "
Rating 6 - Okay. 19 out of 203 reviews" "
Rating 4 - Poor. 11 out of 203 reviews" "
Rating 2 - Terrible. 8 out of 203 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
Wonderful location, very modern and clean. Adjacent to three restaurants overlooking the Black Sea.
Stayed 1 night in Sep 2023
Response from Misafir İlişkileri on Oct 2, 2023
Dear Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Welcoming you back to our Hotel in the near future. Kind regards, Guest Relations Officer

10/10 Excellent

Canan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with a beautiful sea view Next to a shopping mall and a beautiful mosque with a large garden
Stayed 1 night in Aug 2023
Response from Dedeman Zonguldak on Aug 6, 2023
Dear Guest ,First of all, we would like to thank you very much for scoring your experiences at our hotel and taking the time to comment to us. We want you to know that we will be honored to welcome you back to our hotel in the near future.Kindest regardsGuest Relations Officer

10/10 Excellent

Susan

Stayed 1 night in Aug 2023
Response from Nagihan Kırımsal on Aug 26, 2023
Dear Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Welcoming you back to our Hotel in the near future. Kind regards, Guest Relations Officer

10/10 Excellent

ESSA

Liked: Cleanliness, property conditions & facilities, room comfort
فندق جميل وعائلي مع إطلالة رائعة على البحر
- موقع الفندق مثالي وعلى البحر وملاصق فيه مجمع تجاري متوسط الحجم وبجانبه ممشى على البحر والجانب الآخر حديقة جميلة صغيرة. - الاستقبال متعاون وودود - الجناح العائلي جميل وواسع ونظيف - تم تزويد الجناح بصحن الفواكه - الجناح به كافة الاحتياجات ما عدا كواية الملابس - الصالة الرياضية رائعة ومطلة على البحر وبها العديد من الاجهزة الرياضية - الافطار جيد وبحاجة لمزيد من التنوع - اقترح تزويد الغرفة بكواية ملابس - كذلك يرجى تهيئة موقف مغلق وآمن للسيارات - ارجو توفير شخص مدرب ولبق وله انتماء للفندق لتلقي طلبات النزلاء لتناول الطعام في الغرف حيث صادفت شخص غير مبالي وغير لبق . - الفندق جميل للاستجمام
Stayed 1 night in Dec 2022
Response from Nagihan Kırımsal on Dec 24, 2022
Dear Guest,Thank you for taking the time to share your experiences with us while staying at our hotel. As Dedeman Zonguldak, we are very pleased to learn that you enjoyed the service you received from our hotel. We will be waiting for you again to enjoy the view while having your breakfast on your next trip to Zonguldak.Best RegardsGuest Relations

10/10 Excellent

HASAN

Stayed 1 night in Aug 2022
Response from Ersin SÖĞÜTLÜ on Aug 25, 2022
Değerli Misafirimiz Hasan Bey,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaErsin SÖĞÜTLÜOdalar Bölüm Müdürü

10/10 Excellent

HASAN

Stayed 1 night in Aug 2022
Response from Ersin SÖĞÜTLÜ on Aug 24, 2022
Dear Guest,Thank you for taking the time to share your experiences with us while staying at our hotel. As Dedeman Zonguldak, we are very pleased to learn that you enjoyed the service you received from our hotel. We will be waiting for you again to enjoy the view while having your breakfast on your next trip to Zonguldak.Best Regards,Ersin SÖĞÜTÜRooms Department Manager

8/10 Good

Mazin

Stayed 1 night in Jul 2022
Response from Ersin SÖĞÜTLÜ on Jul 27, 2022
Değerli Misafirimiz ; Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz. Saygılarımla Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
The sea view room was really nice. Waking up on the sound of the waves was lovely. The staff were helpful The room size was good, but the carpet was dirty The swimming pool was closed during our stay Breakfast was acceptable. The location of the hotel was good. A shopping mall just behind it
Stayed 3 nights in Jan 2022
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Feb 8, 2022
Değerli misafirimiz, öncelikle Dedeman Zonguldak Otel'deki deneyiminiz hakkında bize yazmak için zaman ayırdığınız için teşekkür ederiz. Geri bildiriminizi gerçekten takdir ediyoruz ve hizmet standardımızı her zaman geliştirmek için gelişmeye devam ediyoruz. Yorumlarınız buna göre ekip üyelerimizle paylaşıldı ve yakın gelecekte sizi otelimizde ağırlamayı dört gözle bekliyoruz. Saygılarımla Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü

10/10 Excellent

Hamidreza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the most memorable hotels. Great location, the hotel pool is so attractive, it looks like you are swimming on the deck of a ship.
Stayed 2 nights in Sep 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Sep 13, 2021
Dear Guest; Firstly we would like to thank you for choosing Dedeman Zonguldak Hotel. We look forward to welcome you again on your next trip to Zonguldak. Best Regards

10/10 Excellent

Barmak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Sep 1, 2021
Değerli misafirimiz, öncelikle Dedeman Zonguldak Otel'deki deneyiminiz hakkında bize yazmak için zaman ayırdığınız için teşekkür ederiz. Geri bildiriminizi gerçekten takdir ediyoruz ve hizmet standardımızı her zaman geliştirmek için gelişmeye devam ediyoruz. Yorumlarınız buna göre ekip üyelerimizle paylaşıldı ve yakın gelecekte sizi otelimizde ağırlamayı dört gözle bekliyoruz. Saygılarımla Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü

4/10 Poor

Veronika

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Sep 18, 2021
Değerli misafirimiz, öncelikle Dedeman Zonguldak Otel'deki deneyiminiz hakkında bize yazmak için zaman ayırdığınız için teşekkür ederiz. Geri bildiriminizi gerçekten takdir ediyoruz ve hizmet standardımızı her zaman geliştirmek için gelişmeye devam ediyoruz. Yorumlarınız buna göre ekip üyelerimizle paylaşıldı ve yakın gelecekte sizi otelimizde ağırlamayı dört gözle bekliyoruz. Saygılarımla Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
The bed needs new one ours has alot of sound.. thezair condition was hot until we asked to fix it .. the windows needs to be cleaned
Stayed 2 nights in Aug 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Aug 17, 2021
Dear Guest; Firstly we would like to thank you for choosing Dedeman Zonguldak Hotel. We look forward to welcome you again on your next trip to Zonguldak. Best Regards

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing location with friendly staff
Stayed 1 night in Aug 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Aug 9, 2021
Dear Valuable Guest; First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
When we arrived many guests were complaining about the air-conditioning not working since yesterday, so I canceled my booking.
Stayed 3 nights in Aug 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Aug 20, 2021
Sayın Misafirimiz; Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location was great, wifi didn’t work the first day and night. Room service took 3,5 hours and after we called the second time it was delivered in 15 minutes. Breakfast buffet was pretty good and staff was very friendly. Rooms were not cleaned well as at 5 star hotel it should be or 4 star even, since it was advertised as 5 star hotel. Parking was easy.
Stayed 3 nights in Jul 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Jul 21, 2021
Dear Guest; Firstly we would like to thank you for choosing Dedeman Zonguldak Hotel. We look forward to welcome you again on your next trip to Zonguldak. Best Regards

2/10 Terrible

Mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Jul 17, 2021
Dear Mr. Mohamed First of all, we would like to thank you for taking the time to write us about your experience at Dedeman Zonguldak Hotel. Thank you for your feedback and we continue to evolve to always improve our service standard. Your comments have been shared with our teammates and we will be happy to welcome you back to our Hotel in the near future. Best regards, Ersin SÖĞÜTLÜ Rooms Department Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Black Sea, very nice sea view, staff & service was very good.
Stayed 1 night in Jun 2021
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Jun 26, 2021
Dear Guest; Firstly we would like to thank you for choosing Dedeman Zonguldak Hotel. We look forward to welcome you again on your next trip to Zonguldak. Best Regards

10/10 Excellent

Shahbaaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a nice hotel. Standard room
Stayed 1 night in Apr 2021
Response from Ersin SÖĞÜTLÜ Rooms Division Manager on Apr 8, 2021
Dear Valuable Guest; First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Ersin SÖĞÜTLÜ Rooms Division Manager on Apr 1, 2021
Dear Valuable Guest; First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, rooms well taken care of and with well stocked bathrooms / toiletries. There was no in room mini bar or tea / coffee, though there was a kettle and a small fridge. Buffet and food was excellent. Staff are very helpful.
Stayed 2 nights in Oct 2020
Response from ERSIN SOGUTLU on Oct 31, 2020
Dear Valuadle Guest,First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Ersin SÖĞÜTLÜ Rooms Division Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ersin SÖĞÜTLÜ Odalar Bölüm Müdürü on Oct 9, 2020
Dear Mr. Mohamed First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Ersin SÖĞÜTLÜ Rooms Division Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
the location was great but the amenities wasn’t good and I wasn't happy for that.for example the bed made noise with any move and I couldn't sleep all the night,the refrigeration didn’t work but the staff and location was good.
Stayed 1 night in Feb 2020
Response from Dilara DEMIRTURK Front Office Manager on Mar 5, 2020
Dear Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

10/10 Excellent

Abdelqader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cemre Ozer on Jan 5, 2020
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde bizlere vakit ayırıp paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla. Dedeman Zonguldak

10/10 Excellent

Julianna, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great view and good breakfast. All staff is very kind. Specially, the room value like a five star hotel. thank you.
Stayed 1 night in Oct 2019
Response from Burak Aksoy on Nov 4, 2019
Dear Guest First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Burak AKSOY on Aug 25, 2019
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde yaşamış olduğunuz deneyimlerinizi, gözlemlerinizi vakit ayırıp bizlerle paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla.

8/10 Good

Verified traveller

Liked: Staff & service
The staff’s English is not fluent but they are really hospitalized. Room cleanliness is also fine. This hotel is good in general.
Stayed 5 nights in Aug 2019
Response from Burak Aksoy on Aug 11, 2019
Dear Guest First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Location and seascape from the room on sea sidewas amazing
Stayed 2 nights in Jul 2019
Response from Cemre on Jul 19, 2019
Dear Guest We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Zonguldak Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Zonguldak Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Guest Relations Officer Cemre ÖZER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Cemre on Jul 19, 2019
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde yaşamış olduğunuz deneyimlerinizi, gözlemlerinizi vakit ayırıp bizlerle paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla Cemre ÖZER

10/10 Excellent

Chidebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Zonguldak .
Wonderful hotel. Great sea view room offered. Simply gorgeous
Stayed 2 nights in May 2019
Response from Burak. on Jun 13, 2019
Thank you so much. For your beautiful comment. We hope you come again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Burak AKSOY on Oct 3, 2018
thank you for your evaluation

8/10 Good

mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cemre özer on Dec 18, 2019
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde bizlere vakit ayırıp paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla. Misafir İlişkileri Yetkilisi Cemre ÖZER

4/10 Poor

Abdullah, Ankara

Disliked: Cleanliness, property conditions & facilities
Hotel needs a good management.
The hotel is right next to Black Sea. The rooms have an excellent Sea view. You can hear the sound of the waves. But the hotel is in need of a good management. Possibly because it was not the tourist season, the hotel was not prepared for the large number of guests on May 19: The hotel heating was turned off inspite of the cold room temperatures (16 degrees C). The lamps in the hallways were not functioning. There was no coffee maker/water boiler in the large suite room. The floor of the room was not clean.The breakfast was not like what you might expect from a Dedeman Hotel.
Response from Cemre Ozer on Dec 18, 2019
Dear Guest We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Zonguldak Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Zonguldak Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Guest Relations Officer Cemre ÖZER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cemre ÖZER on Dec 18, 2019
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde bizlere vakit ayırıp paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla. Misafir İlişkileri Yetkilisi Cemre ÖZER

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cemre özer on Dec 18, 2019
Değerli Misafirimiz, Dedeman Zonguldak Otel’de kaldığınız süre içerisinde bizlere vakit ayırıp paylaştığınız ve olumlu geri dönüş yaptığınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla. Misafir İlişkileri Yetkilisi Cemre ÖZER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
good breakfast, but they have some problems in technical maintenance in air condition, they did not solve it. but the room is very nice view, but there is no balcony.
Response from Cemre Ozer on Dec 18, 2019
Dear Guest First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards, Guest Relations Officer Cemre ÖZER

8/10 Good

Tunc, Istanbul/TURKEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the city with a good location.
This hotel is located near in the heart of the city. Its facilities were satisfactory. The hotel stuff were cheerful.
Response from Cemre Ozer on Dec 18, 2019
Dear Guest First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards, Guest Relations Officer Cemre ÖZER

8/10 Good

Tunc, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the best hotel in Zonguldak.
The swimming pool was a small one but it's quality was sufficient.
Response from Cemre Ozer on Dec 18, 2019
Dear Guest First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Zonguldak Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards, Guest Relations Officer Cemre ÖZER

6/10 Okay

temha, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except breakfast
Everybody in front office was great very helpful to us in everything. Breakfast buffet was free and timing and service was terrible. food and beverage manager ought to be fired for the worst food service and rude staff. They charge you for warm tea 5 min. after after free buffet.
Response from Cemre OZER on Dec 18, 2019
Dear Guest We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Zonguldak Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Zonguldak Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Guest Relations Officer Cemre ÖZER

4/10 Poor

C Blu, Ankara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We requested joining double rooms for our stay and it was confirmed via email. However, when we arrived, we were offered a large suite. The room was nice and big, however, the electronic lock did not work. We tried more than 10 keys, and the lock would not work. The hotel did not know what to do. They just kept reprogramming keys not understanding that the problem was with the lock. The suite did not look to have used for quite some time, probably because the lock was broken. Surely the hotel knew this, but offered the room anyway. Only the master key would work, so they had to let us in when we arrived and when we returned from dinner. There was a full kitchen, however, there were no pots, pans, dishes, or cutlery. The glasses provided were dirty. In the ensuite bathroom, there was a dirty towel and used bar of soap. The room was very warm, but because of the time of year, we supposed, the air con did not work. We opened the windows, however, they was a VERY loud party going on downstairs, which made sleeping very difficult. The party went to past 2 am We were offered a new room for the next night, however, we were only staying one night. Since the lock did not work, we had to prop the door open so that we could go to breakfast and be able to re-enter our room without having to bother the front desk again. We advised the front desk when we checked out that the lock on our door was broken, but no apologies were offered.
Response from Cemre OZER on Dec 18, 2019
Dear Guest We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Zonguldak Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Zonguldak Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Guest Relations Officer Cemre ÖZER

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities
Service am Lobby und Zimmer war perfekt
Stayed 2 nights in Feb 2024
Response from Misafir İlişkileri on Mar 1, 2024
Değerli Misafirimiz Kenan DELİOĞLU,Otelimizde konaklarken edindiğiniz deneyimlerinizi değerlendirerek bizlere zaman ayırdığınız için çok teşekkür ederiz. Sizlerin değerli yorumları bizler için çok önemlidir. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sunmuş olduğumuz hizmet kalitemiz ile beklentinizi karşıladığımızı başarmış olmaktan da büyük mutluluk duyar, sizleri en yakın zamanda tekrar ve sürekli otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Mehmet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iki odayı sanırım bi kapıyla ayırmaya çalışmışsınız ama yan odada konuşulan tüm ses geliyodu bizde, o kapı yerine oraya bi duvar örmenizi tavsiye ederim.
Stayed 1 night in Feb 2024
Response from Misafir İlişkileri on Feb 18, 2024
Değerli Misafirimiz Mehmet BALTACI,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi zaman ayırıp bizlerle paylaştığınız için çok teşekkür ederiz. Sizlerin değerli yorumları bizler için çok önemlidir. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sizleri en yakın zamanda tekrar ve sürekli otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Ferhat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cok temiz bir hotel. Müsteriyle ilgilenen bir müesese. Her sene geliyoruz ve memnun kaliyoruz👌
Stayed 1 night in Jan 2024
Response from Misafir İlişkileri on Jan 13, 2024
Değerli Misafirimiz Ferhat GÜLTEKİN,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sunmuş olduğumuz hizmet kalitemiz ile beklentinizi karşıladığımızı başarmış olmaktan büyük mutluluk duyar, sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Sedat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nagihan Kırımsal on Jan 31, 2024
Değerli Misafirimiz Sedat TUNCAY,Öncelikle otelimizde edindiğiniz deneyimlerinizi bizlere zaman ayırıp paylaştığınız için çok teşekkür ederiz. Sizlerin değerlendirmeleri bizler için çok önemlidir. Sizi en yakın zamanda otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Oya

Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Dec 21, 2023
Değerli Misafirimiz Oya GÜRDAL,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sunmuş olduğumuz hizmet kalitemiz ile beklentinizi karşıladığımızı başarmış olmaktan büyük mutluluk duyar, sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Tuncay

Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Dec 14, 2023
Değerli Misafirimiz Tuncay ARICAN,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sunmuş olduğumuz hizmet kalitemiz ile beklentinizi karşıladığımızı başarmış olmaktan büyük mutluluk duyar, sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

6/10 Okay

Yücelen

Stayed 1 night in Nov 2023
Response from Misafir İlişkileri on Nov 15, 2023
Değerli Misafirimiz Yücelen KÜMBETLİOĞLU ,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Gelişerek ve servis standartlarımız her zaman iyileştirmekte olduğumuzun bilgisini sizlere vermek isteriz. Puanlamanızdan yola çıkarak hizmetimizden memnun kalmadığınıza dair geri bildirimleriniz ilgili departmanlara bildirilecektir. Sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Hüsnü

Stayed 1 night in Nov 2023
Response from Misafir İlişkileri on Nov 14, 2023
Değerli Misafirimiz,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Yorumunuz ekip üyelerimiz ile paylaşılmıştır. Sunmuş olduğumuz hizmet kalitemiz ile beklentinizi karşıladığımızı başarmış olmaktan büyük mutluluk duyar, sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Selhan

Stayed 1 night in Nov 2023
Response from Misafir İlişkileri on Nov 9, 2023
Değerli Misafirimiz Selhan Tuna,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Sedat

Stayed 1 night in Oct 2023
Response from Nagihan Kırımsal on Oct 31, 2023
Değerli Misafirimiz Sedat Bey ,Öncelikle otelimizde konaklarken edindiğiniz deneyimlerinizi puanlayıp bizlere zaman ayırdığınız için çok teşekkür ederiz. Sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.SaygılarımlaMisafir İlişkileri Yetkilisi

10/10 Excellent

Ezgi Yasemin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir kommen sehr gerne hierhin, es ist sehr sicher, sehr Zentral direkt neben dem Einkaufszentrum sehr praktisch. Immer wieder gerne.
Stayed 2 nights in Oct 2023
Response from Misafir İlişkileri on Oct 25, 2023
Dear Guest ,First of all, we would like to thank you very much for scoring your experiences at our hotel and taking the time to comment to us. We want you to know that we will be honored to welcome you back to our hotel in the near future.Kindest regardsGuest Relations Officer