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Reviews of Zanzibar Palace Hotel

4 out of 5
Zanzibar Palace Hotel
Kiponda area house number 831, Stone Town, Zanzibar Town

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 103 reviews" "
Rating 8 - Good. 20 out of 103 reviews" "
Rating 6 - Okay. 5 out of 103 reviews" "
Rating 4 - Poor. 3 out of 103 reviews" "
Rating 2 - Terrible. 1 out of 103 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with charm. Very friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 18, 2024
Thank you! We hope you come back.

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the traditional Cousy nature it has. I did not like the fact it doesn’t have ramp access at the entrance and no elevator… UNESCO prevented that I understand but it makes it family unfriendly
Stayed 3 nights in Feb 2024
Response from Daniela on Apr 4, 2024
Thank you for your feedback! While there are indeed some challenges associated with being in the historical center, we're glad to hear that you still enjoyed your experience.

10/10 Excellent

Suzannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Daniela on Feb 22, 2024
Thank you Suzannah. It was a pleasure meeting you and we all hope you come back!

10/10 Excellent

Christopher, Hermantown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were some of the nicest people I have ever met. Friendly, genuine and helpful! I can not say enough good things about the people who work at Zanzibar palace The location was within walking distance of everything we wanted, the breakfast was excellent
Stayed 1 night in Dec 2023
Response from Daniela on Jan 4, 2024
Thank you so much for sharing your experience: I will tell my colleagues. We hope you come back to visit us.

10/10 Excellent

Fahmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place with very friendly staff
Great place with traditional touch and top location. Right in the heart of stone town. Very friendly and helpful, always happy to help. Would definitely stay again. I had a room with balcony which was very nice to watch the sun come up in the morning and see people go about their daily lives in stone town. Fantastic way to experience the real Zanzibar.
Stayed 1 night in Dec 2023
Response from Daniela on Dec 13, 2023
Dear Fahmy: thank you for sharing. We're happy that you enjoyed your stay and hope you come back soon!

8/10 Good

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. If the room had a small table for Laptop work I would be happier.
Stayed 3 nights in Nov 2023
Response from Daniela on Dec 5, 2023
Thank you for your feedback. And my apologies: we should have told you that we can provide a small table. Sorry about it.

8/10 Good

John, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Daniela on Dec 24, 2023
Thank you for your feedback!

10/10 Excellent

Anouska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-within walking distance of Darjani Market and Freddie Mercury’s house. The staff was attentive and helpful. The room I stayed in was huge and clean. It was 3 flights up but they help you with your luggage. They offer spa services which is done in a hotel suite. The massage I had was terrific. My only regret is I didn’t have more time there.
Response from Daniela on Nov 24, 2023
Thank you for sharing your experience. We're happy you enjoyed it and we hope you'll be back to spend more time!

10/10 Excellent

D

Stayed 2 nights in Nov 2023
Response from Daniela on Nov 14, 2023
Thank you! We're happy you enjoyed your stay.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and wish we stayed longer. Staff very friendly breakfast was delicious. Also included free pick up from airport.
Stayed 1 night in Oct 2023
Response from Daniela on Oct 13, 2023
Thank you. We also wish you had stayed longer: maybe next time!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Entire room was filthy. Beds had mites and we started itching as soon as we laid down. The room was sprayed with pesticides and they kept the room closed which caused us to have difficulty breathing and respiratory distress. The odor of the pesticides were clearly present. In over 30 years and 65 countries, by far the worst hotel I've ever stayed in.
Stayed 1 night in Sep 2023
Response from Daniela on Sep 25, 2023
Well, this is certainly a unique experience! We highly value guest feedback, but this one takes the cake. Mites and pesticides? I'm afraid that's simply not accurate. While our windows are typically closed at night due to guest preferences for air conditioning, they are not sealed shut and can be opened at any time. After your extensive travels spanning 65 countries, it's quite an honor to receive recognition for providing such an unforgettable stay – particularly since you managed to spend the night without expressing any concerns to us.

8/10 Good

Kevin

Stayed 1 night in Aug 2023
Response from Daniela on Aug 30, 2023
Thank you, Kevin! Glad you enjoyed it.

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Think before you book anything central stone town.
No yea or coffee facilities in room, Not enough change at reception to take cash to pay for things with USD, even though all prices were in USD. Chef did not know what a Caesar salad was, despite it being on the limited menu. I was served toast cut into squares, with lettuce (no dressing whatsoever) and two boiled eggs cut in half. That as it, nothing else at all as part of the Caesar salad. There is no lift and the top floor is 6 flights of steep stairs, not too much of a challenge for me. But worth keeping in mind. The noise from the infant school next door at 630am wakes you. You can hear everything on the streets around you, despite being on the top floor. And the various local Mosques broadcast the calling prayer VERY loudly as per their schedule. The bed was comfy, tv very limited and aircon very noisy.
Stayed 2 nights in Aug 2023
Response from Daniela on Aug 14, 2023
Dear David,You definitely put an effort into writing this review, so it’s my duty to clarify everything.No coffee or tea in the room: true, which is why we do have 24/7 room service at no charge. Occasionally, we do run short on small bills, but we still accept credit cards (no surcharge) and local currency.The Cesar Salad was served with the dressing on the side. Probably different from what you’re getting at home.Stairs: yes! We’re proud to be located in a historical building, on 3 upper floors connected by wooden stairs (with a very good handrail). We’re very transparent about that.Noise: we’re in the heart of a city in a Muslim country, and they pray in the morning, sometimes loud. As guests here, we have to respect the local ways.Finally, we checked the AC was in perfect working order, so not sure what you mean.Kind regards,Daniela

10/10 Excellent

Eric

Stayed 1 night in Jul 2023
Response from Daniela on Aug 22, 2023
Thank you, Eric!

10/10 Excellent

Josephine

Stayed 1 night in Jul 2023
Response from Daniela on Aug 3, 2023
Thank you for staying with us!

10/10 Excellent

Isabelle

Travelled with family, Travelled with group
Liked: Property conditions & facilities
The staff was amazing! From the time we stepped into the hotel, everyone was so kind and accommodating! They even walked us to the restaurant where we were having dinner, so we wouldn’t get lost!! Beautiful establishment. Daniela, the hotel manager, was hospitable and showed her appreciation for the staff and guests!
Stayed 1 night in Jul 2023
Response from Daniela on Jul 8, 2023
Thank you Isabelle for sharing your feedback! We hope you can back to visit us.

8/10 Good

Peter, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the centre of Stone Town. It is a more traditional style hotel with a lovely ambiance. Walking is easy and fun
Stayed 3 nights in Jun 2023
Response from Daniela on Jul 7, 2023
Thank you for your feedback! We'll be happy to host you again.

10/10 Excellent

Musstanser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Friendly management. The internet this time wasn’t great. The hotel is old but very livable. It’s close to everything.
Stayed 1 night in Jun 2023
Response from Daniela on Jun 30, 2023
Thank you for your feedback. We indeed have some minor issues with our Wi-Fi, luckily all solved now. We'll be happy to hose you again any time

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
This is an independent boutique hotel in the middle of Stonetown. It is a historic building from the 18th century, lovely restored but constrained by early architecture. Don't expect a Hilton. Like in European hotels, e.g., Florence, the rooms are tall and narrow, spotless, and wifi works. There is no elevator and no central air-conditioning. You have your individual unit, which is more than adequate and typical for Africa. The breakfast was lovely. Everything in StoneTown is within a five-minute walk. Remember, most StoneTown streets are too narrow for cars. There is no swimming in StoneTown; you have to go to the other side of the island or take a boat out for that. For me, there are two types of tourists: those that stay within the cocoon of chain hotels and venture out only for a few hours to see the sights, and there are those that seek an immersive experience and acknowledge a certain level of inconvenience due to local customs. Zanzibar Palace hotel is for the latter.
Response from Daniela on Jun 30, 2023
Wow!!! Thank you so much for taking the time to write this great feedback: totally spot on, I couldn't agree more on what makes the Zanzibar Palace Hotel special.

10/10 Excellent

Awtum

Liked: Staff & service, amenities, property conditions & facilities
I loved my stay at the Zanzibar Palace Hotel. It was a intimate hotel so you feel included and seen. Everyone of the staff I met (Lulu and Abdul) were wonderful. Any thing I needed , they provided a solution. Daniella is very hands on owner, which is great. Professional and knowledgable. She makes accommodations easy. I was a solo female traveler from the US so it was a great experience. My room was great. Design is a mix of vintage with a mixture of African, Persian, and Arabic influence. Lovely overall.
Stayed 3 nights in Apr 2023
Response from Daniela on Apr 9, 2023
Thank you dear Awtum: it was a pleasure to meet you and I'll pass your comment to the team! All the best for your future travels: you're welcome here anytime!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the ambiance. The staff was great, very helpful. I will definitely recommend to my family & friends.
Stayed 2 nights in Mar 2023
Response from Daniela on Mar 23, 2023
And your family & friends (and you!) are welcome anytime! Thanks for your feedback

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The stay was wonderful. Great host/manager, Daniela, took care of my needs and arranged local tour for me. Nice and yummy breakfast daily. The staff team took care of me and everyone was friendly.
Stayed 5 nights in Feb 2023
Response from Daniela on Mar 8, 2023
Thank you so much for this great feedback. It was a pleasure helping you to explore and enjoy Stone Town. you're welcome back any time.

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, total hidden gem! Both the staff and the proprietor were excellent. Our room was even more beautiful than the photos. Close to the markets and great shopping for treasures. We would stay again in a heartbeat 💗. Great breakfast too, it was included with our stay.
Stayed 1 night in Feb 2023
Response from Daniela on Feb 7, 2023
Dear Carmen, Thank you for this great feedback! It was a pleasure meeting you and your group and we're all happy you had a great stay.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Daniela on Jan 12, 2023
Thank you for taking the time to give us this review. We're happy you had a great experience!

10/10 Excellent

annabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Zanzibar Palace hotel was magnificent. It was like staying with a beautiful family and as a solo traveler I felt safe and so welcome. It was so easy to book day tours through the manager based on her wonderful knowledge of all the great things to do in Zanzibar not just the popular tourist options. Having a great little restaurant and chef was also fantastic as a solo traveller if I did not feel like venturing out for dinner after a hard day exploring. Fresh jumbo prawns! My room was very large and cleaned immaculately each day and had an excellent safe to keep my valuables in. They will even do your laundry daily if you so wish for an incredibly low fee. I have never stayed at better accommodation!
Stayed 6 nights in Sep 2022
Response from Daniela on Oct 20, 2022
Dear Annabelle, wow! Thank you for taking the time to write such a great and detailed review. I think you fully caught the essence of the Zanzibar Palace Hotel and our great team: to give our guests not just a nice place where to stay, but a wonderful experience in Stone Town and Zanzibar. You were a lovely guest to have and it was a pleasure meeting you. I know you live far away, but still hope you will come back one day!

8/10 Good

Junnalyn

Stayed 1 night in Sep 2022
Response from Daniela on Sep 15, 2022
Thank you!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Stone Town
Beautiful historical building in the heart of old town, but with a balcony view across the city. And great breakfast as well
Stayed 1 night in Aug 2022
Response from Daniela on Aug 23, 2022
Thank you for this great review! We're happy you enjoyed your stay and hope you come back

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of Stonetown. Unique historic property, Duria suite (honeymoon) was an amazing room with a stunning outdoor bathroom terrace overlooking the rooftops. Hotel restaurant was ok good but very quiet. Breakfast good. Staff friendly.
Stayed 2 nights in Jul 2022
Response from Daniela on Jul 24, 2022
Dear David, Thank you for the feedback and happy you enjoyed your stay. And yes, you're perfectly right: the restaurant is usually tranquil as it's not open to the general public but only for our guests. Kind regards

10/10 Excellent

Miri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly going back
A unique hotel , with a special atmosphere.
Stayed 2 nights in Jul 2022
Response from Daniela on Jul 19, 2022
Thank you, Miri for this great review. We come you come back to visit us!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are SO acommodating and elevate the experience to the highest level. Stowed our luggage, opened the kitchen late, and were incredibly helpful in general.
Stayed 2 nights in Jun 2022
Response from Daniela on Jul 4, 2022
Dear Ryan, Thank you for this great feedback. I'll definitely share it with the team as they are the key to ensuring a great experience for our guests. We hope you'll come back!

10/10 Excellent

Lucy

Stayed 1 night in Feb 2022

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and decent. Italian lady in the front (probably the owner) takes care about each detail at the property. Located in the center of old town,close to the sights and easy to find.
Stayed 1 night in Sep 2021
Response from Daniela on Sep 16, 2021
Dear Mustafa, Thank you for your great feedback. We're all happy you had a great stay: I am the owner (the Italian lady), but it's the team who in the end takes care of all the details! We hope you come back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. Danielle and her team are very nice and nothing was trouble. I also had an amazing massage. Great value and I'd stay there again.
Stayed 2 nights in May 2021
Response from Daniela on Jun 12, 2021
Thank you for this great feedback. We are happy you enjoyed your stay, and the massage! We hope you visit us again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay in Stonetown. Daniela has reached out to me when I booked to offer a car service from the airport and I knew from there that we would be well taken care of. We stayed in the Dunia (top suite) with a balcony that offered a panoramic view of the city. The room was lovely with a very comfortable bed and ample living space. We booked all of our excursions through the hotel and Daniela’s recommendations were spot on. We loved the spice plantation tour, and the visit to prison Island to meet the tortoise. We are also connected with a local guide who brought us on a private tour of the city. Food and service were spectacular and I would highly recommend this hotel for its unique charm, boutique experience right in the middle of the action!
Stayed 3 nights in Mar 2020
Response from Daniela on Mar 11, 2020
Dear C., first of all thank you for writing this review. And such a great one! We all enjoyed having you here and, mostly, we were happy we could contribute to you having a great time. There are so many things to see and do in and around Stone Town, with its history and culture. We hope you'll come back to see even more.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in the heart of stone town
Great little hotel in stone town! Fantastic staff and service. No rooftop but plenty of options in walkable distance to enjoy the outdoors (eg zanzibar coffee house and walk to the main stone town beach). Would stay again!
Stayed 1 night in Feb 2020
Response from Daniela on Feb 21, 2020
Thank you, Megan, for taking the time of writing this great review! We all hope to see you back here again.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Palace
Wonderful small hotel right in the middle of the small winding streets of Stone Town. Rooms were very nice and the service and hospitality were first rate. Everyone was so nice and accommodating. Breakfasts and the one dinner we ate there were very tasty. Great people working there!
Stayed 3 nights in Jul 2019
Response from Daniela on Aug 3, 2019
Hi Chad, Thank you very much for finding the time to give us this great feedback: I'll share it immediately with the team! It was a pleasure hosting you and we hope to see you again here in Stone Town. Kind regards, Daniela

8/10 Good

Mary L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Daniela on Jun 3, 2019
Thank you, Mary! We hope to welcome you again soon.

10/10 Excellent

Margaret, Maryland, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the property for the location in Stonetown, and its unique boutique vibe. We liked the classic decor, the uniqueness of each sleeping room, and the location right in the middle of town near the ferry port. The staff were welcoming and helpful, including during our pre-arranged arrival at around 3am, due to flight schedules. They arranged multiple tours and reliable car transport to other locations for us at fair rates.
Stayed 1 night in Jan 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very charming hotel! I felt like I was a sultan for my overnight stay. The food at the restaurant was outstanding! The staff was very helpful for oraganizing some walking tours for me. Highly reommended!
Stayed 1 night in Nov 2018
Response from Zanzibar Palace Hotel Team on Dec 19, 2018
Thank you, Robert. Making our guests to feel like a sultan is our goal!

10/10 Excellent

Arin, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive and friendly staff. Very clean and lovely property. Its location in Stone's Town is hard to find and does not seem that safe an area, but the hotel is a very pleasant surprise on the inside. Only other issue is that because of location no outside view except other stone buildings.
Stayed 1 night in Aug 2018
Response from Frans on Sep 2, 2018
It was a pleasure hosting you and we hope to see you once again in the future.

10/10 Excellent

Cam, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and service were outstanding...the best experienced in a month of African travel. Great little hotel, old world charm with lovely conversion features and upgrades and management really understands boutique hotel concept
Stayed 1 night in Aug 2018
Response from Frans and staff on Aug 19, 2018
Many thanks for the compliment and the whole staff was happy hosting you all.

10/10 Excellent

Keg, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the alleyways of Stone Town
A lovely, character hotel with outstanding food and excellent red wine. Easy walking distance to ferry from Dar. Highly recommended.
Stayed 2 nights in Jun 2018

6/10 Okay

Matthias

Liked: Cleanliness, staff & service
Super Service; nice perfect Location to explore Stone Town; nice old traditional building nicely renovated; good breakfast; not recommended if you´re travelling with car but no Access and Parking Close to the Hotel; A/C was not working; no minifridge to cool Drinks in the room;
Stayed 1 night in Jan 2018
Response from Manager on Jan 9, 2018
Dear Matthias, It was a pleasure hosting in the Hotel. We are sorry that our hotel for 2 months is less accessable as normal, due to maintenance work from the Government for which they closed the road temporarily. Sorry you did not got the AC working, we would have been happy to assist you to set it correctly. We have no mini fridge because rooms service is included in all rates, up to getting breakfast served in the room! Nevertheless I am sorry you stay was less comfortable due to these issues. All the greetings from the full Staff and we hope to see you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful building. Staff was very helpful and kind.

8/10 Good

Patrick, Johannesburg, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was comfortable, we felt safe, good value

10/10 Excellent

Vasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Artur, Polokwane

Liked: Cleanliness, staff & service
Disliked: Room comfort
Zanzibar so called "palace"...
We got a small, cramped cluttered room with even worse bathroom... in silly condition, and year of the building is not an excuse fore poor maintenance and all inconviniences that we experienced. This would be just fine for a 2 star hotel with half of the price that we paid for it. Well one bad choice kept us away from the hotel for whole days at least ;)

10/10 Excellent

Jada, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate hotel in the heart of things
We spent 9 days in this boutique hotel. It was lovely, our room was so cute with lovely touches from flowers on the bed on arrival to towels laid out in different style each day (even a heart to end our stay). It was beautifully turned down twice a day and made us feel so welcomed. Our room was lovely as a romantic as retreat and to get out of the madness of he markets. What truly made the hotel was the lovely, thoughtful, ever smiling and helpful staff. Those there morning until night working tirelessly to ensure our needs were met, from room service, freshly squeezed juices to providing a pandit when my partner felt unwell. They went above and beyond with even the guy there coming out to translate for us when our rental car was broken into. Neema, Jacq, Lucy were wonderful and full of smiles, jokes and warm welcomes. We were very impressed by our boxed breakfast when we had to leave for the airport at 3am and our wake up calls. Their evening restaurant was lovely and the chef really paid attention to detail with his food. My only issue at the hotel would be we chose the room that was on a busy noisier side (fine at night as the AC drowned out the noise) but the room was so lovely we didn't really mind. Perhaps good to have more guide books, points of interest knowledge and maps but I found all the amazing places to go from trip advisor to be honest. The location was perfect not too on the main road and near the markets.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alex, North Carolina, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Generally happy but underwhelmed
My wife and I spent 3 nights. We loved the idea of staying in Stone Town and experiencing the authentic feel of the cramped streets and ancient alley ways. In general, we were happy to have stayed in this Dutch-owned boutique hotel with a few caveats. Based on the reviews and website, we did have a rather different picture of the hotel than what we found. The hotel does have nice ambiance, amazing local staff and a location that is very convenient in terms of distance to ferry. We ended up paying about $470 for 3 nights in the Nadia room. This must’ve been the smallest hotel room I've every stayed in. Decor was pleasant but nothing special with an attempt at a Moroccan theme. The bathroom was tiny, old and definitely not what you'd expect when paying so much (despite a heavily discounted price). The soaking tubs are only available in a few select rooms. The bed was comfortable with a mosquito net but takes up nearly half the room. Expect some street noise given the location but that didn't bother us too much. The room was not wired well with hard to reach plug point. Restaurant serves an excellent complementary breakfast which we loved but we didn't eat any other meals there due to exorbitant cost. You can find many wonderful diverse restaurants on the street and pay at least 50% less. Would encourage the owners to provide fair compensation for their local staff who are truly wonderful people who went out of their way to make sure we received the highest level of service.