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Reviews of Shangani Hotel

3.5 out of 5
Shangani Hotel
Kenyatta Road, Stone Town, Zanzibar Town, West Coast

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 12 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jess, Western Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is in a good location however the bathroom was disappointing. The power point for the hot water system was hanging out of the wall with the wires exposed in the shower cubicle, this system did not heat the water up either even after being on for 2 hours. The shower head was damaged so that the water came out of the pipe and not the shower head. Staff seemed uninterested whenever approached and often not helpful.
Stayed 1 night in Jan 2020

2/10 Terrible

Nyahsa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Nothing it was not pleasant at all. Complained to the management but nothing was done
Stayed 4 nights in Nov 2019
Response from nelly on Jan 3, 2020
Thanks for stay

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quaint, but decent enough. It has air conditioning, which is nice.
Stayed 2 nights in Nov 2019
Response from nelly on Jan 3, 2020
Woo..ow thank you very much

2/10 Terrible

Michael

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Nelly on Aug 21, 2019
we are happy to see our guest their happy for stay to our property we like to say thanks for stay with us for accommodation we are waiting to receive many booking to our customer for this season your welcome all

10/10 Excellent

Maggie, Toronto Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, price right, friendly staff, close to shore, walking distance to many attractions
Stayed 2 nights in Jan 2019
Response from nelly on Aug 21, 2019
Thanks Maggie it true according for Maggie review shangani it located in stone town is so close to ferry and is to close in old fortress and it close to beach so it true position is nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very central and safe. The staff was very courteous and helpful.
Stayed 2 nights in Mar 2019
Response from nelly on Aug 21, 2019
thanks all people who are writing review and we are say when you are in shangani hotel you are in the safe hand and you in the central in stone town

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was just fine, it was very small and the light in the bathroom didn't work. However, everything else worked and the room was clean with cute decorations when I got there. The check in process was slow and confusing, people did not seem to know what to do with me. However, I eventually got in. Breakfast is on a beautiful rooftop patio overlooking all sides of stonetown with very nice people cooking you custom ordered food (from a few options for the day). They also have hot milk and hot water with tea and coffee available. The decorations were a bit eclectic, which was kind of fun. The location is right on a main walking street and there is a tourist shop in the lobby.
Stayed 2 nights in Dec 2018
Response from Team on Dec 21, 2018
Dear Guest, Thanks for your comment Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of town
Room was great. Did not end up with a shared bathroom. Had hot water heater and large attached restroom. Air conditioner was very cold. Staff was friendly and even helped with laundry for a fee. Location right downtown and building was one of the tallest in town which makes for excellent view from the rooftop for breakfast. Breakfast was also quite nice.
Stayed 3 nights in Oct 2018
Response from hshen on Nov 7, 2018
Hi.. Thank you for your feedback of our hotel,SHANGANI HOTEL, I like to tell you your most welcome again here for good services.

8/10 Good

Betty, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Location for the price cannot be beat. Rooms well cleaned. Breakfast very good. Nice shop on main floor. Helpful staff butCould have been more helpful in giving details about excursions.
Stayed 3 nights in Aug 2018
Response from sabreena on Aug 8, 2018
dear betty, thanks for your reviews it was nice to have you here, and for the advice we will take it to our considerations.

10/10 Excellent

Kevin, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice breakfast at rooftop terrace with view of ocean. Very airy and nicely decorated. Short walk to small beach on ocean. I highly recommend.
Stayed 3 nights in Jul 2018
Response from sabreena on Aug 4, 2018
dear kevin thank you, it was nice to have you here at shangani hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Best location in Stone Town
Very good location. Breakfast wasn’t good!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby & unwelcoming
Very, very rude and condescending staff. Hotel is very rundown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, cheerful and clean
Maybe not cheap if you are a backpacker but it certainly is compared to one of the business hotels I had to stay in in Dar both before and after my visit to Zanzibar. Being in Stone Town, the location is fantastic (if you ignore the touts on the street). The hotel has a run down feel (like much of Stone Town) but once I got to my room I found all the basics (aircon, ceiliing fan,TV, fridge, hot water shower) and a high degree of cleanliness (higher than I was expecting). There was even a guy who came round the rooms in the evening to give them a spray against mosquitos (which weren't a problem). Rooftop restaurant only serves breakfast but there are plenty of nearby restaurants serving some excellent food. Overall, highly recommended

8/10 Good

John, Columbia, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Within walking distance of restaurants and tourists sites.

8/10 Good

Satu

Disliked: Room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

CLAYTON Donisete c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Nelly Jj on Oct 16, 2019
hello thanks for leave your reviews here we are try to give our guest good services and I hope next time if your coming again we will improve our services more than now your welcome all thanks

8/10 Good

Lena

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotellet ligger väldigt bra till MEN saknar hiss, vilket kan vara bra att veta om man har svårt att gå eller har tunga väskor. Frukost på takterrassen var mysigt. Vi hade ett trångt rum så det var svårt att ta sig i och ur sängen. AC mycket bra men lät en del.
Stayed 5 nights in Oct 2019
Response from Nelly Jj on Oct 16, 2019
Thanks for your review I hope next time we improve our service more than u get here,hope next time we wiil see you here

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nelly on Aug 24, 2019
thanks all for your reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Não era a primeira vez e nas vezes anteriores o serviço de pequeno almoço funcionou sempre bem e desta vez foi muito mal pois nunca havia comida suficiente pois faltava sempre alguma coisa e tudo por culpa do manager
Stayed 7 nights in Dec 2018
Response from Team on Feb 19, 2019
Dear Guest, Thanks for our message . its is note true that its because of the manager we will work on the below Regards Sharon

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel in Stone Town, Zanzibar
Nice hotel in the middle of Stone Town. Very nice staff helping us to get comfortable in our first trip to Zanzibar.
Stayed 2 nights in Dec 2018
Response from team on Feb 19, 2019
Dear Guest, Thanks well noted Regards Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Helt greit hotell
Veldig bra beliggenhet. Litt dårlig aircondition og dårlig med trykk i dusjen, ellers bra. Ok mat.
Stayed 2 nights in Sep 2018
Response from sabreena on Oct 16, 2018
dear helt, thanks for your review to our hotel it will be considered please welcome again to Shangani Hotel. it was nice to have you here

6/10 Okay

Gunilla och Kur, i Katrineholm

Liked: Cleanliness, staff & service
Bra läge
Ett hotell som ligger centralt i Stone town. Tyvärr var man tvungen att betala med pengar, hotellet tog inte kort.