Breakfast area

Reviews of Econo Lodge

2 out of 5
Econo Lodge
135 N 7th St, Zanesville, OH

Reviews

6.0
Rating 10 - Excellent. 49 out of 359 reviews" "
Rating 8 - Good. 94 out of 359 reviews" "
Rating 6 - Okay. 78 out of 359 reviews" "
Rating 4 - Poor. 70 out of 359 reviews" "
Rating 2 - Terrible. 68 out of 359 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Leatha M.

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice hotel the rooms are very nice but my problem is the neighborhood it is in, last night we was there and we heard gun shots
Stayed 2 nights in Dec 2023

2/10 Terrible

Mark

Stayed 3 nights in Dec 2023

2/10 Terrible

Kathi

Stayed 1 night in Dec 2023

8/10 Good

Maurice

Liked: Staff & service
My stay was good
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in a lot of hotels. This was the worst. Had to leave because of how bad it was. Zero stars. Travelers beware.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes the floor was sticky and gross shower had black mold all around absolutely disgusting
Stayed 4 nights in Sep 2023

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty meh stay
Very grimey room, i could tell that the floors hadnt been mopped in a while or that any surface except for the table and bathroom counter hadnt been wiped off. I was worried that the shower walls were going to peel off the dry wall they were bulging so bad. I kept getting woken up by housekeeping so i asked the front desk for a do not disturb sign and was told there werent any. I asked the desk man to tell housekeeping to not clean my room the next morning and of course got woken up. I knew what the deal was going to be when i saw the hotel from the street, just didnt think it was going to be so grimey inside.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thurman

Business traveller
Stayed 3 nights in Aug 2023

8/10 Good

John

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a service dog with me at all times. I informed the front desk. I was charged a $20 cash pet fee. I’ve never been charged for my service dog, but it was only $20. Other than that, quiet , friendly, fridge, microwave, and very nice stafff.
Stayed 1 night in Aug 2023

10/10 Excellent

LuAn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, soft bright white sheets, good hot water—it was all I needed
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Stayed 3 nights in Jul 2023
Response from Neil Patel on Jul 22, 2023
Thanks for the stay and the feedback. It's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite confident that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back.

2/10 Terrible

George

Stayed 1 night in Jul 2023
Response from Neil Patel on Jul 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Andrew

Stayed 2 nights in Jul 2023
Response from DAVE on Jul 9, 2023
Thank you for your nice feedback about the EconoLodge Zanesville. We are delighted to know you were impressed with every aspect of our hotel and had an exceptional time with us. It was a pleasure hosting you, and we look forward to seeing you again soon!

4/10 Poor

Sean

Travelled with group
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. This hotel was extremely dirty and run down. The nail in the coffin was seeing a cockroach run across the floor as I was preparing to check out. Travelers beware!
Stayed 1 night in Jul 2023
Response from Neil Patel on Jul 22, 2023
Thank you for your recent stay at our hotel and giving us the feedback.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.

6/10 Okay

Elaine

Stayed 2 nights in Jun 2023
Response from Neil Patel on Jul 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough. Good value. Standard motel front of room door parking.
Stayed 1 night in May 2023
Response from Neil Patel on Jul 22, 2023
Thanks for the stay and giving us 4 star rating. It's so good to hear that our guests are satisfied with the stay and our hospitality. I am quite confident that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back.

2/10 Terrible

Natasha

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all coat
Worst hotel I’ve ever stayed at. Mold in the shower. Floors had piles of dirt in the corners. Beds were so uncomfortable and sheets were so stained. I’ll be asking for a refund
Stayed 2 nights in May 2023
Response from Hotel Manager on May 22, 2023
Dear Natasha,We apologize for the negative experience you had during your stay at our hotel. It's disheartening to hear about the issues you encountered, including the presence of mold, dirty floors, uncomfortable beds, and stained sheets. We take cleanliness and guest comfort seriously, and we regret that we fell short of your expectations in these areas. Your feedback is valuable to us, and we will use it to address and improve upon the issues you mentioned. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities
is a nice place to stay
Stayed 1 night in May 2023
Response from Hotel Manager on May 21, 2023
Dear Dietmar,Thank you for your kind review of our hotel. We are delighted to hear that you had a pleasant stay with us and appreciate the positive feedback. We strive to make sure that all our guests have a comfortable and enjoyable time at our property. We hope to see you again soon!Sincerely, Hotel Manager

4/10 Poor

Tiffany

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Floors were nasty we couldn’t take our shoes off. They never gave us fresh towels and had to replace the tv 2 times. It smelled horrible. Stains on all the linens. Needs new curtains.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 9, 2023
Dear Tiffany,I'm sorry to hear that your experience at the hotel was not satisfactory. We take all feedback seriously and will use it to improve our services and facilities. We apologize for the issues you encountered with cleanliness, towels, TV, smell, linens, and curtains. Our housekeeping team will be reminded of the importance of providing a clean and comfortable environment for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Somnang

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and friendly. It gives you everything you need no frills and nonsense. Clean rooms and clean beds. Good stay.
Stayed 1 night in May 2023
Response from Hotel Manager on May 5, 2023
Dear Somnang,Thank you for taking the time to leave your review! We're glad to hear that you had a good stay with us and that our staff was friendly and accommodating. It's great to know that our clean and comfortable rooms met your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice manager but horrible room conditions
The manager was friendly but the room was in bad shape. We won’t be back. We found old smoked weed, wasn’t cleaned before we arrived. The ceiling and walls are falling apart. The water didn’t get hot to bower.
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 2, 2023
Dear Dana,I'm sorry to hear about the poor condition of your room during your stay. It's great to hear that the manager was friendly, but it's disappointing that the room wasn't properly cleaned before your arrival and had issues with the water temperature and the condition of the walls and ceiling. We take these issues seriously and will work with our housekeeping and maintenance teams to ensure that our guests have a more comfortable and enjoyable experience in the future. Thank you for your feedback.Sincerely, Hotel Manager

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible room service and low value for the price…I found bugs on the bed
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 12, 2023
Dear John,I'm sorry to hear that you had a negative experience with our hotel. Please know that we take all guest feedback seriously, and we apologize for any inconvenience caused. We have a strict policy in place to ensure our rooms are thoroughly cleaned and inspected before guests check in, including routine pest control checks. We will investigate this matter immediately and take the necessary steps to address any pest issues that may exist.We are also disappointed to hear that you were not satisfied with our room service and felt that the value for the price was low. We would appreciate it if you could provide more information on the specific issues, you encountered so that we could address them directly. We strive to provide exceptional service and value to all of our guests, and we apologize if we fell short in your case.Thank you for bringing these issues to our attention. We hope that you will consider staying with us again in the future, so we can show you the high level of service and quality that we are known for.Sincerely, Hotel Manager

8/10 Good

Peter, Kennett Square

Liked: Staff & service
Good location. Great staff. Bathroom and bedsheets need improvement.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 31, 2023
Dear Peter,Thank you for taking the time to share your experience with us. We are glad to hear that you found our location and staff satisfactory. We are sorry to hear that the bathroom and bedsheets were not up to your standards. We take guest feedback seriously and will make sure to make the necessary improvements to ensure a more comfortable stay for our guests. Thank you again, and we hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Darya

Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 29, 2023
Dear Darya,I appreciate the 10-out-of-10-star review.We hope your stay was enjoyable.Your response has astounded us.Hosting visitors like you is a privilege.I want to meet you again as soon as possible.Sincerely, Hotel Manager

10/10 Excellent

tim, Beavercreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 29, 2023
Dear Tim, Thank you for choosing us for your recent stay. It is heartwarming to receive a 5-star rating from our guests. It reflects how you had a pleasant stay. We are looking forward to your many journeys with us.Sincerely,Hotel Manager

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 19, 2023
Dear Jennifer, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

10/10 Excellent

Harmony

Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Harmony,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Baogang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much much more than expectation.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 7, 2023
Dear Baogang,Thank you for taking the time to tell us about your amazing experience at our hotel.We honestly believe that your stay was very good and exceeded your expectations.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you, and we hope you will give us more opportunities to do so.Sincerely,Hotel Manager

8/10 Good

Shala

Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 7, 2023
Dear Shala,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve on to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Christopher, Pickerington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy chdck in and the man was bery nice and friendly.
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jan 20, 2023
Dear Christopher,We are glad to hear that you had an easy check-in experience and that the staff was friendly and accommodating. We always strive to provide the best possible experience for our guests, so we appreciate your feedback. Thanks again for taking the time to write this review; it really helps us out!Sincerely, Hotel Manager

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Econo lodge in zanesville OH
I would not recommend this hotel. It was the worse one I’ve ever stayed in. I got there at midnight. The room reaked of smoke, cats, liter on the floor. The bed was sleeping on hard springs. The shower nozzle pulled off the wall. Just truly disgusted.
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jan 17, 2023
Dear Lisa,We are very sorry to hear that you were disappointed with your stay at our hotel. We take feedback from our guests seriously, and we are committed to providing a comfortable and enjoyable experience for everyone who stays with us. We will be sure to address the issues you have brought up so that we can ensure this does not happen in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very nice property RIGHT off the highway!
Really nice modern room. I was surprised by how nice the room looked. The floors could use a wet mop - my feet were black after walking around without shoes. Overall though, the room and stay were pretty nice! One thing that surprised me - when I booked the room, there were options for pet friendly or non-pet friendly rooms. If they’re divided out that way, I’d have preferred the property be forthcoming about the $20/pet charge. I was traveling with my dog and the charge wasn’t a big deal but it was unexpected. I guess they may need to count up the number of pets to come up with the charge, but if the pet charge was included in the listing when I booked, I missed it.
Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 8, 2022
Dear John,Thank you for choosing our hotel for your stay and for the positive impression we made with the accommodations. I’m very pleased that you found us to be the right place to stay on this trip. We apologize for the lack of clarity around the pet fee. We will be sure to update our listing to make sure that the pet fee is clearly stated for future bookings. We are happy to hear that you enjoyed the modern room, and we'll be sure to add a wet mop to the cleaning supplies. Thank you again for your review.Sincerely, Hotel Manager

2/10 Terrible

Alexandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty counters and floor were sticky. Bed was way too soft and the cockroaches as well as being charged extra.
Response from Hotel Manager on Dec 6, 2022
Dear Alexandra,We're sorry to hear that you had such a negative experience during your stay with us. We will be sure to address the cleanliness issues you mentioned and work to improve our standards. We apologize for the inconvenience caused by the cockroaches and extra charges. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms pest-free. We hope you will give us another chance to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Sierra

Travelled with group
I booked our stay back in March and called to confirm the reservation three days before we arrived. The front desk was able to look up my reservation via my phone number and confirmed we were good. We arrive there and find they have canceled my reservation because I accidentally had my old credit card on file with them and it wouldn’t go through. They claimed they had no phone number to get ahold of me to get a different payment method despite looking up my reservation using my phone number a few days ago. We had to make another reservation with them now at $120 per night instead of the $89. The room had the flattest pillows ever and two of the lamps didn’t work. They also didn’t have a tv remote in the room and were unable to locate one for us. Overal it would have been worth it for the cheaper price but with the price hike it was not a good stay. I will never book with them again due to them canceling the reservation without making an effort to get ahold of me first
Stayed 3 nights in Sep 2022
Response from Hotel Manager on Oct 7, 2022
Dear Sierra,Thank you for bringing this to our attention. We have noted your concerns as mentioned. Nevertheless, we have reached out to the team concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. We take matters such as this very seriously. Please allow us some time to look into this matter further. Request your patience, support and understanding.Sincerely,Hotel Manager

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very exceptional place. First place I stayed in that had a nice sized flat screen tv and no busted up furniture I would stay there again when I go to the area. Staff super great
Stayed 1 night in Aug 2022
Response from Hotel Manager. on Aug 22, 2022
Dear Jim,Thank you for your kind review, letting us know how much you liked the place, room-tv and furniture. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. The staff and I would like to thank you again for posting your review. Sincerely,Hotel Manager.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborly
Stayed 1 night in Aug 2022
Response from Hotel Manager. on Aug 22, 2022
Dear Lisa,Thank you for your kind words! It was our pleasure to have you and it is great to hear you enjoyed the neighborly service! We appreciate your feedback and look forward to welcoming you back soon! Sincerely,Hotel Manager.

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the historical buildings around it. It was quiet while I was there. I saw homeless people across the street which makes me sad.
Stayed 1 night in Aug 2022
Response from Hotel Manager. on Aug 22, 2022
Dear Elaine,Thank you for choosing Econo Lodge Zanesville and for the kind review. We are glad our location is surrounded by many historical buildings that offers a bit of something for everyone! I am glad you enjoyed your stay with us. Also, we apologize for the sad experience you feel due to outside homeless people across the street. We will definitely look into this. Thanks again and we hope to welcome you back soonSincerely,Hotel Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good owner/manager. He really tries hard to please. It's an older property but has been fixed up well.
Stayed 1 night in Aug 2022
Response from Hotel Manager. on Aug 22, 2022
Dear John,Thank you for the great review of our hotel! We work really hard to reflect the best hospitality in a great environment, and I’m glad to see those efforts pay off on your last visit. I will make sure that our staff gets the recognition they deserve. Please introduce yourself to me next time you come in and I’ll make sure you get the 5-star treatment you deserve. Hope to have you back soon. Sincerely,Hotel Manager.

10/10 Excellent

Kathleen

Travelled with family
Liked: Staff & service
Needs done updating Very friendly staff Walkable area Clean
Stayed 1 night in Jul 2022
Response from Hotel Manager. on Aug 22, 2022
Dear Kathleen,Thank you so much for sharing your experience with us. I am glad to read that we were able to accommodate your needs with an updated and clean rooms. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,Hotel Manager.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, accommodating hosts!
The stay was good, owners are super friendly!
Stayed 1 night in Jul 2022
Response from Hotel Manager. on Aug 22, 2022
Dear Diane,Thank you so much for the kind words about your recent stay with us. I am so glad to hear you had such a good experience in Zanesville with us. We receive many reviews like yours, this is who we are and we hope to deliver superior customer service for every guest that stays with us. Thank you for staying with us, please stop by and see me next time. I would like to personally thank you for staying with us. Sincerely,Hotel Manager.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Nice guy at desk, thinking probably an owner. Room inside was beautiful. Outside is plain so I was pleasantly surprised.
Stayed 1 night in Jul 2022
Response from Hotel Manager. on Aug 22, 2022
Dear John,Thank you for this candid review. We're glad to read you liked the customer service and our beautiful clean rooms. If you return back to Zanesville we'd love to accommodate you again. Thank you for your time writing this review and hopefully we'll see you again! :) Sincerely,Hotel Manager.

4/10 Poor

Renee

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Very old and run down rooms, not very well cleaned, etc. I wouldn't stay here again
Stayed 2 nights in Jun 2022

2/10 Terrible

Ryan

Stayed 4 nights in May 2022

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
It was very unkept and very out dated , towels were not too clean, floors were dirty, very poor condition
Stayed 1 night in Apr 2022
Response from Management on Apr 14, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, All the best, EconoLodge Zanesville

4/10 Poor

mason

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
dirty
Stayed 1 night in Apr 2022
Response from Management on Apr 12, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, All the best, EconoLodge Zanesville

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Management on Apr 2, 2022
Hi Craig, Thank you for choosing our hotel and posting this great Five Star review here. We strive to please and we are very happy to see you enjoyed your stay with us. We hope to continue to be your choice of hotel in Zanesville. All the best, EconoLodge Zanesville

10/10 Excellent

Paige

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2022
Response from Management on Mar 12, 2022
Hi Paige, Thank you for choosing our hotel and posting this great Five Star review here. We strive to please and we are very happy to see you enjoyed your stay with us. We hope to continue to be your choice of hotel in Zanesville. All the best, EconoLodge Zanesville

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below par
We had to switch rooms right off the bat because of the heater didn’t work the heater in the new room was not much better sounded like a jet airplane and the thermostat didn’t seem to work right. The overall cleanliness was not good the bathroom especially the bathtub was horrific you could tell there was stuff left from other people. There was stains on the sheets. I was worried about bringing something home with me don’t know how that all works out. I it was close to the venue I went to so that’s why I chose it but in hindsight it was a mistake. The girl at the front desk was nice . Nothing in the way of amenities some coffee in the morning that was about it. Ice machine wouldn’t put out any ice I got like six cubes out of it. Overall the condition of the property is very very poor the rooms are poor also I would avoid it I would never go back there again at any rate.
Stayed 1 night in Feb 2022
Response from Management on Feb 23, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Managment Econo Lodge OH 310 +1 740-452-4511

2/10 Terrible

Heath

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people, not so nice a place
They had two options when booking the room. Regular or pet friendly. A pet friendly cost $9 or $10 more. Then when I got to the hotel they charged me another $20 for having a pet. I just feel that's a little deceptive. Room was very dirty. I question whether it was fully cleaned since the last person stayed. But the staff was very friendly about having to charge me saying it wasn't their decision.
Stayed 1 night in Jan 2022
Response from Management on Feb 23, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Managment Econo Lodge OH 310 +1 740-452-4511