Comfort Studio (double bed)

Reviews of Cerise Chatou

3 out of 5
Cerise Chatou
2 rue Marconi, Chatou, Yvelines

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 386 reviews" "
Rating 8 - Good. 187 out of 386 reviews" "
Rating 6 - Okay. 77 out of 386 reviews" "
Rating 4 - Poor. 27 out of 386 reviews" "
Rating 2 - Terrible. 13 out of 386 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 4 nights in Dec 2023

6/10 Okay

Thierry, Montreal

Liked: Staff & service
Disliked: Amenities
Friendly front desk staff. Room a bit run down but decent value considering the cheap price. Location was ideal for me but may not be for others. Bath tub front panel was completely unacceptable in my room as if bathroom was under renovation. Easily fixable but not my job as a hotel guest, not their handyman. I didn't mention it to hotel as I didn't have time and I had unconventional schedule. I will still come back though.
Stayed 4 nights in Nov 2023

4/10 Poor

nicholas

Disliked: Cleanliness, staff & service
Shower broken telephone broken loo broken Room superheated
Stayed 1 night in Nov 2021

10/10 Excellent

Calli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Very average experience
Hotel room interiors were looking aged. The room carpet can only be described as terrible. TV Antenna was pull from the wall. The Hotel staff were very helpful and pleasant.
Stayed 3 nights in Nov 2018
Response from The CERISE Staff on Nov 22, 2018
Dear John, Thank you for reviewing your recent stay in our Residence. We know that the carpets need to be replaced. That is what we started to do in the appartments. We replace the carpets by wooden floor to offer more comfort to our guests. We look forward to welcoming you again, to make you discover our new rooms. Best regards. The CERISE Staff.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great after some needed TLC.
Hotel staff was very friendly and the neighborhood was quiet and safe. It took approximately 50 minutes to get into Paris between the 20 minute walk to the train and a 30 minute train ride. Hotel room was spacious but the carpets need to be replaced ASAP. I didn’t want to put anything on the ground.
Stayed 2 nights in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service
Decent
The hotel is situated in a residential section of Chatou. The parking was a real plus and the breakfast excellent. The room was not appointed that well and lacked some basics. Otherwise OK.
Stayed 3 nights in Sep 2018

4/10 Poor

Ed, london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very tired hotel.
I had to book this hotel due to its location. Other local hotels fully booked. My room (106B) was VERY TIRED. Carpet was very faded from sunlight and age. There were huge horrible stains on the carpet. However the bed was lovely and comfortable, pristine sheets and pillows. Shower very clean. No toiletries or hairdryer.
Stayed 1 night in Sep 2018
Response from L'équipe CERISE on Oct 5, 2018
Dear Ed, Thank you for reviewing your experience. We are sorry that you did not enjoyed your stay at CERISE Chatou. We are aware that the carpets need to be replaced. We started to do it in a few rooms, and we plan to do it the all the residence. However, we transmitted your compliments regarding the bedding and cleanliness to our staff. We look forward to welcoming you again in Chatou, to offer you this time a flawless stay. Best Regards. The CERISE Staff.

6/10 Okay

Isabelle, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location was perfect for us. It was clean but the place needs to be updated.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money
Stayed here for a business trip and the bedroom was big and clean. Handy to have a kitchen corner to reheat food and have a quick breakfast in the morning. The carpet probably needs to be changed though. Staff at the reception was nice but the receptionist in the evening forgot to book a taxi for my boss. Bed was ok. Bed linen kept being undone so in the morning the bed looks messy.
Stayed 3 nights in Jun 2018

8/10 Good

kim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel honestly xx
Lovely spacious room, nice bathroom.. good lighting to do makeup! (I'm a makeup artist so this was a major plus) overall it was just a lovely place. Staff really friendly and helpful 24hr
Stayed 2 nights in Sep 2017
Response from L'équipe CERISE on Sep 21, 2017
Dear Kim, What a delight to read your review ! We are glad that you enjoyed your stay. We look forward to welcoming you again. Best regards. The CERISE Staff.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable. Shower was excellent, beds comfortable. Receptionist were friendly and helpful. Good area for cycling, There is a cycle path along the Seine not far from the hotel and we used the underground carpark to lock the bikes away at night.

8/10 Good

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Correct price
Correct room and good rate not far from RER A.

4/10 Poor

alison, London

Liked: Staff & service
Disliked: Property conditions & facilities
Tired hotel. In need of some investment.
Staff friendly and tried to be helpful. Room quiet and comfortable bed. Good breakfast. Room had stained carpet and chipped furniture. Hostess facilities very limited. Kettle dirty. Toilet stopped working Saturday and no maintenance available until Monday! Room was smokey. Light sensor in corridor slow, so once door closed when leaving room, left in darkness!
Response from L'équipe CERISE on Nov 10, 2016
Dear Alison, We are grateful to you for reviewing your stay. We are glad that you enjoyed the room, the breakfast and the staff’s behavior. On the other hand, we are sorry for the issue with the toilets. Our maintenance staff is not working at in the residence during the weekend. Rest assured that this was an isolated incident which will not reproduce. We look forward to welcoming you again, to offer you this time a flawless stay. Best Regards. The CERISE Staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amanda, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful night at Cerise Chatou!

8/10 Good

Brad, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, friendly staff.
Great value, nice room, friendly staff. Unless you are staying in that area for a purpose, you are nowhere near Paris or any sightseeing. We used it for friends to stay while visiting people in the area. For that purpose, it worked out great! Would definitely stay again....

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
It was a very hot week in Paris and it was disappointing that there was no fan or air conditioning in the hotel. We had to sleep with the windows open and curtains drawn to avoid the glare of the street lights. Also a courtesy washing up sponge and soap for doing the dishes would be a nice touch especially as you get charged for leaving dirty dishes.

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
not fantastic but can't complain about the price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel, bad location for tourists
The hotel is quite reasonable. The problem is the location: It is far away from any transportation. and the surrounding is commercial. You will not find any restaurant or shopping center in nearby area. Another problem is the hotel states free ei-fi connection, but the signal is very poor, and very-very slow.

6/10 Okay

Philip, Oxford

Liked: Cleanliness, room comfort
Good basic hotel in Western Paris
The hotel is quite basic, but OK. I has WiFi, there is in-room tea/coffee, the facilities are OK overall, and it's well located if you have business in the Western part of Paris. Front desk staff don't speak much English, but OK for checking guests in/out. The RER (Metro) is about 10-15 mins walk from the hotel. The price was good, so overall I'd say it's a good value option if you need to stay in that area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jenny, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay
Reception staff were helpful and friendly despite our arrival at 1am. Close to Paris for sightseeing.

6/10 Okay

sue and abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no taxis to hotel
Very happy with hotel but direction map misleading. Quite a walk to station /shopping area and not taxi's available at night from station

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tam Nguyen

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sigrid, Wooroloo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerise Chatou in Paris
The hotel was excellent. The rooms were very clean with friendly staff. the location was a little bit out of the way but nice walking through the streets in a safe neighbourhood. We would definately stay here again.

8/10 Good

Steve, Duvall, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but some challenges.
Overall the Cerise staff and hotel are good and I would recommend staying there with a couple caveats. First, the hotel advertises daily cleaning but when I got there I had to pull out the bill to show them this was in fact what I paid for - and even then the cleaning staff "forgot" to clean my room a couple times. The timing for room cleaning was also a challenge despite my asking for the room to be cleaned at noon or later the femme de menage (maid) would knock on my door almost daily around 10:30 and ask to clean the room??!! The kitchenette was well stocked with utensils but note that they do not wash your dishes OR provide dish soap, towel etc. so the dishes can be washed. They want to charge 5 euro for dish soap too, but were nice to give my one welcome kit until I could go the Super U in Chatou where you can buy enough soap to last a month for .50 cents. The hotel is about 1.6km or 1 mile from the RER in Chatou and is a nice walk, but with suitcases or in the rain there is a bus that serves the Emile Pathé stop around the corner. Chatou RER is served by #4 and Houilles RER by #3. Both are RER A stations but recommend Chatou. If you miss either of these buses the #2 bus stops a block further away at Republique Pathé and is faster but just a bit farther walk. I would advise to pick up whatever supplies or food you want in Chatou before arriving as there are no stores anywhere close to this location. Overall, nice, helpful staff and would stay again.

6/10 Okay

Jackie, California

Liked: Cleanliness, staff & service, property conditions & facilities
hard to find and next to a cemetary
It took us over an hour to locate this place and by time we found it was so dark and we were so tired. we went up to our room and opened our windows to discover our room was right next to a cemetary. to say the least my kids were so freaked out and not happy. My husband was so stressed he made himself sink and we had to ask the front desk where a hospital was at or to call emergency. The guy working at the front desk said he did not know where a hospital was nor how to get help. Great thank God my husband was not dying. The place was clean and affordable, but just too far out of the way from everything. Also the doors in our room were a crazy maze. four doors right next to each other and if you opened them all at once, you would get trapped in the bathroom, toliet hall or bedroom. Someone did not do a great job of designing these rooms. We paid for three nights, but left a night early to change hotels to something better.

8/10 Good

Darren, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerise Chatou
Very nice hotel, free WiFi which is better than most bigger chains. Nice view of a clean neighbourhood. Friendly receptionist who greeted us at gone 2am and informed us of the free parking available due to the time of our stay/vacation of surrounding businesses.

8/10 Good

Andrew, Madison, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, yet not lucrative to being near Paris
It was a very good experience to be at this hotel. However, its location is ambiguous even to some cab drivers. After it was located (and 50 euro later), it was apparent that the neighborhood I was in was safe, secluded and limited in the things I could do. The hotel itself was very acceptable and very nice. The futon bed was not as comfortable as I would have hoped, but the room overall was very good. It was equipped to also make food and serve it, with a stove, refrigerator, and other amenities. Also, the bow windows were lovely, even if they did open up to a parking lot. All in all, this hotel was a good experience. The RER train took me into downtown Paris for my next location (a youth hostel) afterwards, which was not as easy as I would have hoped. Suggestion: take cab from this hotel to train/metro. You won't regret it.

8/10 Good

Nikki, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerise Chatou
Despite being slightly difficult to find (easier to type in the nearest road to the hotel on the sat nav), the hotel was located in a nice place. There are shops and restaurants near by, though be aware that most don't understand a word of English but hey, you're in France! It took about 20 minutes to get to central Paris from the hotel with a car, so you get a good deal, money and location wise. The hotel was clean upon arrival and there was a maid service too. Parking was available nearby to the hotel but not in the best location (near a cemetery). However there was a hotel parking at 7 euros per night. Internet WiFi was also available but at an extra cost. Overall we had a pleasant stay, with no troubles in regards to the hotel and would definitely not hesitate to return there....

8/10 Good

Audric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from L'équipe CERISE CHATOU. on Nov 7, 2023
Bonjour Thierry,Merci de nous avoir attribué cette note. C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour !Au plaisir de vous recevoir de nouveau.Bien à vous.

8/10 Good

STEPHANE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Un établissement intéressant qui demanderait un rafraîchissement intérieur chambre et mobilier. Attention aux zones de poussière tuyauteries en particulier qu'ils faudraient encadrer pour pas que la poussière s'y incrusté. Chambre très spacieuse. Personnel à l'accueil fort emable. Point noir. Le prix du parking de l'hôtel pour ses clients. Plus cher qu'en Espagne 12 euros c'est exagéré.
Stayed 1 night in Nov 2023

6/10 Okay

thierry

Stayed 1 night in Oct 2023

4/10 Poor

Antoine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Manque d’entretien
Personnel d’accueil très agréable. Cependant, l’ensemble du mobilier de la chambre est vétuste, taché, abîmé et même cassé.
Stayed 1 night in Oct 2023

6/10 Okay

Serap

Stayed 1 night in Oct 2023

10/10 Excellent

Amaia

Stayed 2 nights in Oct 2023

8/10 Good

ronald

Stayed 1 night in Oct 2023

4/10 Poor

Menendez

Jai réservé et réglé à Hotels.com pour 1 nuit le 23 septembre. A l'arrivée hôtel m'a refait payer le prix de la nuitée. Apres réclamation à vos services, j'attends avec impatience des nouvelles et le remboursement !
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Stayed 1 night in Sep 2023

6/10 Okay

Alain

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Pas digne d’un ***
La qualité a baissé depuis 4 ans : - les ressorts du matelas se font ressortir, - des traces de rouille au niveau de la douche, - pas de bouteille d’eau gratuite, - petit-déjeuner très très moyen sans pain spécial, pas de fruit frais, et ce pour 16€. Je ne le recommande pas.
Stayed 1 night in Sep 2023

10/10 Excellent

mangalibi

Liked: Cleanliness, staff & service, property conditions & facilities
I really recommand It's a nice place to stay and safe.
Stayed 4 nights in Sep 2023
Response from The CERISE CHATOU Team. on Sep 20, 2023
Hello,Thank you for sharing your thoughts. It is a pleasure for us to read that you enjoyed your stay!Looking forward to welcoming you again.Yours truly.

6/10 Okay

Julian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from L'équipe CERISE CHATOU. on Sep 20, 2023
Bonjour Julian,Merci de nous avoir attribué cette note. C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour !Au plaisir de vous recevoir de nouveau.Bien à vous.

4/10 Poor

Philippe

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Honteux !
Nous avons réservé pour 3 collaborateurs des chambres pour plusieurs jours, une collaboratrice a découvert une grosse trace de sang dans ses draps, et a visité 3 autres chambres à 23h30/minuit avant d'en trouver une dans un état "satisfaisant." Une autre collaboratrice avait un matelas dont elle sentait les ressorts. Les photos ne sont pas le reflet de l'état des chambres, elles sont vieilles et sales, plus jamais nous ne loueront dans cet établissement.
Stayed 1 night in Sep 2023

4/10 Poor

Roland

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
le personnel présent était aimable, mais l'entretien général de cet hotel est déplorable.
Stayed 1 night in Aug 2023
Response from L'équipe CERISE CHATOU. on Aug 31, 2023
Bonjour Roland,Nous vous remercions d’avoir pris le temps de partager votre expérience au sein de notre établissement et sommes ravis de lire que le personnel aimable vous ait plu. En revanche, nous sommes désolés de constater que nous n’avons pas pu vous satisfaire entièrement. Concernant l'entretien général de cet hôtel déplorable, nous prenons en considération votre remarque pour nous améliorer et vous prions de bien vouloir accepter nos excuses. Aussi nous tenons à faire de la satisfaction de notre clientèle notre priorité.En espérant pouvoir vous accueillir à nouveau pour un séjour sans fausse note.Bien à vous.