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Reviews of Holiday Inn Express & Suites Yuma, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Yuma, an IHG Hotel
2044 S Avenue 3 E, Yuma, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 853 reviews" "
Rating 8 - Good. 220 out of 853 reviews" "
Rating 6 - Okay. 40 out of 853 reviews" "
Rating 4 - Poor. 14 out of 853 reviews" "
Rating 2 - Terrible. 7 out of 853 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie, Elkhorn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Beth A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was wonderful - especially the cinnamon rolls efficient front desk staff housekeeping helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Shelagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Clean rooms. Beautiful properties. And transportation.
Stayed 6 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

POLLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and excellent breakfast items. Definitely will come back here to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

George

Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Staff was outstanding. Made us feel very welcome.
Stayed 3 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

6/10 Okay

STEVEN

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph, rochester

Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel room
Great stay. Beds are not very soft
Stayed 1 night in Jan 2024

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service
Elevator was broken but staff helped with bringing luggage down

2/10 Terrible

Nikki

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
To begin with the check in was fine but the 2 guys did not seem to be right for the hospitality business. The first time we used the toilet it over flowed. I called the front desk and he asked me if I needed a plunger. I told him I did not know what he was going to need. He showed up with nothing and went to get a plunger. He came back and plunged. He left wet towelson the floor, the toilet set up, water all over the toilet and floor. I called the front desk and got the same guy and I told him of this, he asked me if I needed a mop. I told him that I was not going to mop and he could do it. He came back moped and left. Still wet towels on the floor, wet toilet and seat, slippery floor, and black skid marks from the bucket and his shoes. We were told that house keeping was closed. At this point we were done. We have stayed at alot of Holiday Inn Express Hotels for both business and personal and have never experienced such horrible service.
Stayed 2 nights in Jan 2024
Response from Jenny on Jan 8, 2024
Hi Nikki,Thank you for choosing our hotel and for taking the time to provide feedback about your experience. We work hard to deliver an exceptional guest experience, and I am sorry to read about your experience during your stay. We will go over this with to the team to prevent these issues from happening again.

8/10 Good

Adam

Stayed 4 nights in Dec 2023

10/10 Excellent

Cecilia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we're very friendly.
Stayed 1 night in Dec 2023
Response from Jenny on Jan 8, 2024
Hi Cecilia, Thank you, we hope to accommodate you again on your next trip to Yuma :)

10/10 Excellent

Ron

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Jenny on Jan 8, 2024
Hi Ron, Thank you for the 5 star rating :)

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuma stay new years
Booked our trip for the New Year to visit family.. Had a good hotel experience from checking in to checking out .. Staff was great!
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for one night. Easy check in and out. Staff was very polite and helpful. Hotel and rooms were very clean. The only complaint was the downstairs customer complaining about noise in our room. Literally 15mins after we arrived they complained about noise. I guess bringing in luggage is too much for some people, but was not the hotels fault.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.room was clean and quiet. The front desk staff was great. Ricardo was my go to guy and he always had exactly what I was asking for.
Stayed 6 nights in Dec 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer hotel with friendly staff, easy access to highway
Stayed 1 night in Dec 2023

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, from the front counter to the breakfast staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Breakfast included.
Stayed 1 night in Nov 2023

10/10 Excellent

Marbeli

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good. Just the a little problem with the elevator. They werent working quite well
Stayed 2 nights in Nov 2023

8/10 Good

Shelly, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in was awesome! Friendly and helpful! The a/c unit in our room was super noisy and vibrated the room kept us up.
Stayed 1 night in Oct 2023

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Room was in excellent condition, clean, and spacious. Pet friendly too. Breakfast was plentiful! I recommend staying here over any other hotel in Yuma!
Stayed 1 night in Oct 2023

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Sep 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Aug 2023

10/10 Excellent

Oliver Juri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by
Stayed 2 nights in Aug 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub is dated. New an upgrade.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eliu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

10/10 Excellent

Tracy

Stayed 2 nights in Aug 2023

10/10 Excellent

Alicia

Liked: Property conditions & facilities

10/10 Excellent

Maria G

Travelled with family
Liked: Cleanliness
I found the room really clean
Stayed 1 night in Jul 2023

8/10 Good

Carmen

Stayed 1 night in Jul 2023

10/10 Excellent

Vicente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023