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Reviews of Heritage Inn Yosemite/Sonora

2 out of 5
Heritage Inn Yosemite/Sonora
350 S Washington Street, Sonora, CA

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 999 reviews" "
Rating 8 - Good. 295 out of 999 reviews" "
Rating 6 - Okay. 150 out of 999 reviews" "
Rating 4 - Poor. 85 out of 999 reviews" "
Rating 2 - Terrible. 99 out of 999 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Good Evening Jessica, Thank you so much for leaving us such a great review. We are glad you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and kind, our room was clean and breakfast was great. This is a great place to stay!
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on Apr 10, 2024
We are pleased to see you enjoyed your stay with us! Thank you for choosing our hotel, we look forward to your next visit! Thanks for the feedback! :)

10/10 Excellent

Phuong, KENTWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 5, 2024
Glad to see you enjoyed your stay with us! Thank you for your feedback.

8/10 Good

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for 4 stars, bed was not great. Staff was very nice and accommodating.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 3, 2024
We appreciate your feedback, thank you for choosing us for your stay!

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located in downtown Sonora, within walking distance of most restaurants. The staff is very friendly and helpful. The rooms are clean and recently renovated. The beds are comfortable. Breakfast is included and very good.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 3, 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and hope you stay with us again in the future!

6/10 Okay

Cong

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The pet accessible rooms were not well cleaned as my allergies were affected when staying there.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 1, 2024
We appreciate your feedback.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and receptive !
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Thank you so much for your kind review, We hope you will stay with us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff great place to stay
Stayed 1 night in Mar 2024
Response from Front Desk. on Mar 30, 2024
Good Evening, Thank you so much for taking the time to leave us a great review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Bruce W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff especially Connie was very helpful to us and the room was wonderful
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 28, 2024
We are pleased to hear you enjoyed your stay! We appreciate your feedback and look forward to your next visit!

10/10 Excellent

del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Sonora, nice clean rooms, quiet good breakfast. Walking distance to a lot of things would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on Mar 26, 2024
We are delighted that you enjoyed your stay. We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfast
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on Mar 26, 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and look forward to the next time you visit! :)

10/10 Excellent

Khelidja

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like is the heater to noisy
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 25, 2024
Good Afternoon, Thank you so much for taking the time to leave us a review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Jerome

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 13, 2024
Good Afternoon Jerome, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and hope to see you again.

6/10 Okay

Katherine, Alameda

Travelled with partner
Upon check in I was asked to take a copy of my drivers license. This is the first time this has happened and I was opposed however was told it was their policy. This action leaves me and other people open to Identity Theft if the copy was obtained and could cause problems. There was already a credit card taken so a ID was not necessary.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 21, 2024
We use this policy to make sure your reservation is secure and securely dispose of sensitive information when it's not longer necessary.

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable.
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk on Mar 20, 2024
We are pleased to hear you enjoyed your stay with us! We appreciate the feedback! Hope you will choose us again for your future trips!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on Mar 20, 2024
We are pleased to see you enjoyed your stay! We hope you'll come back another time! Thank you for the feedback!

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Great location staff was amazing
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 19, 2024
We are pleased to hear you had a great stay! We appreciate your feedback!

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel was very kind and breakfast was awesome!
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on Mar 19, 2024
We are glad you enjoyed your stay with us! We hope you choose us next time you are in the area!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 13, 2024
We are delighted that you enjoyed your stay! We hope you will choose us for your next visit! :)

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thank you so much for taking the time to leave us a review. We hope to see you again.

8/10 Good

Feiyi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk Staff on Feb 27, 2024
We are glad you enjoyed your stay! Thank you for the positive feedback! Come again! :)

10/10 Excellent

Emmett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable stay.
Response from Joel - Front Desk Staff on Feb 25, 2024
Thank you very much for staying with us! We're glad to see you had a good stay and appreciate you taking the time to leave a review. Here's hoping we can see you again!

8/10 Good

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice and theyre doing their best to keep amenities and building modern. Staffs are extremely friendly. That being said they like to chit chat so much even though the line to check in is long. I think the management needs to give training to upskilled. The longest check in process I have. They would start and pause to start a new task and pause. Please provide your staff with efficiency training and perhaps update your system and use new tools . Other than that room was spacious, thin walls you can hear the people next door. bathroom was nice and appreciate that they have shape, lotion and that stuff mounted in rather than single tiny ones. Bonus to one employee who helped me with the vending machine.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 24, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback to help us make improvements. We hope to see you again.

10/10 Excellent

cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast in their new breakfast room is absolutely amazing. This will be our new go to spot when coming to town.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Hi Cassidy, We are so happy you love the breakfast in our new breakfast room. Thank you so much for taking the time to leave us a review. We look forward to seeing you again.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 21, 2024
Thank you for staying with us!

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Great place to stay. Nice folks
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 21, 2024
Thank you for the kind review! we are happy you chose us for your stay! Please come again!

6/10 Okay

pedro

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a cheap hotel. I rented a room for 3 ppl and it had a king bed plus only a sofa bed that had no sheets. They only place towells for 2. The front desk staff was super nice though
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 5, 2024
Hi Pedro, Thank you for the review. We are so sorry to hear about the sofa bed not having sheets. We would have been happy to get you sheets from the front office and taken care of that for you. We have towels up at the front desk and would have been more than happy to give you towels as well. If you stay with us again please feel free to let us know at the front desk of any issues that come up. We are happy that you stayed with us and we are always striving to do better.

2/10 Terrible

Daniel, Vista

Business traveller
The hotel accused me of smoking in the room during my stay and charged me and additional 300.00 us which I will be disputing. I would like for you to look to get my money / deposit back. Thank you.
Stayed 1 night in Jan 2024
Response from Heritage Inn on Jan 31, 2024
We have sent you pictures and information on the damages for smoking in the room. This is unacceptable and 300.00 does not cover the extent of the damages and the revenue lost. We're really sorry. We expect our guest to follow our policies and keep our room fresh.

10/10 Excellent

Stscy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Heritage Inn,room was spacious & clean. Breakfast was amazing.The staff was helpful.Weve stayed her numerous times and Everytime has been wonderful.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 30, 2024
Thank you for choosing us as your hotel when you come out his way! We appreciate the continued support! We hope to see you again soon!

10/10 Excellent

keranjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and walking distance to many restaurants/bars. Across street from gas station
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 27, 2024
We are so glad you enjoyed your stay!

10/10 Excellent

tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly, and aim for customer satifaction. Hot breakfast was excellent. Property outside is old, however they are working to update. I rented jacuzzi suite. Room was nice, however tub was outdated and old, water was slow filling, 1-2 broken jets,, but others worked good. most important water was hot like i liked it. No real complaints, it did its job for my sore muscles. Bed was very comfortable. I enjoyed my stay. Will stay again without hesitation.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 22, 2024
Thank you very for staying with us! We appreciate you taking the time to leave this feedback. Hope to see you again soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 21, 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review.

6/10 Okay

Lori

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was large & temperature was comfortable. It was raining & the outdoor walkways, though covered, were leaky (pools of water in middle of corridor). Power went out @ 10:30pm, no tv or internet; not hotel’s fault but annoying. I booked months in advance yet was given a “deluxe” room with view of the soda machine ☹️, one of only 4 rooms with zero view.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 16, 2024
Thank you for staying with us. We're sorry the weather impacted your stay like that and will do our best to make your next stay a brighter one.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainy Day
I was impressed with the front desk. Very welcoming. The room was clean. Restroom was on the spacious side. Tile was very cold in the restroom, after all it is winter, but loved that it had a wall furnace that quickly warmed the room. Biggest complaint was the water pressure in the shower was extremely low. Location was great and parking was never an issue during our 3-night stay. I would most definitely stay again.
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 16, 2024
Thank you very much for staying with us! We appreciate you taking the time to leave such great feedback.

10/10 Excellent

silvia

Stayed 1 night in Jan 2024
Response from Tina-Front Desk on Feb 4, 2024
Thank you for taking the time to leave us a wonderful review. And thank you for staying with us. We hope to see you again.

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 14, 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review.

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place ! Top notch clean too!
Awesome place to stay for a few nights for business work trip! Clean comfortable and feels safe !!
Stayed 3 nights in Jan 2024
Response from Heritage Inn on Jan 25, 2024
We are so glad you enjoyed your stay! We hope to see you again!

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Everything was great. I only have one concern...the curtains don't block all the light because of the gap between the window and the curtain. It was bright most of the night.
Stayed 1 night in Jan 2024
Response from Heritage Inn on Jan 25, 2024
We are delighted to hear from you in regards to our curtains. We will make sure to check that out and fix that. Thank you for choosing us for your stay!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay for sure.
Had my team of employees stay and all were very complimentary of there stay. Location is very accommodating to local restaurants, Pubs and historical sites.
Stayed 1 night in Dec 2023
Response from Heritage Inn on Jan 25, 2024
We are so glad your team enjoyed their stay! We look forward to more future reservations!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn on Jan 25, 2024
Thank you for choosing us for your stay!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Heritage Inn on Jan 25, 2024
We are delighted you chose us for your stay!

4/10 Poor

Jorge

Liked: Room comfort
Disliked: Cleanliness, staff & service
Please be happy you have customers
Clean place close to restaurants bars great location, Staff was ok, they didn’t want to clean my room !!! The pool is closed jacuzzi closed Breakfast was attended slowly and never smiled they needed to be trained in customer service
Stayed 2 nights in Dec 2023
Response from Tina- Front Desk on Jan 5, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Desiree

Super nice little town we found nice restaurants a lot of shopping a lot of quaint stores. Also had fun doing the escape room down the street and we celebrated our 25th anniversary. It was that it was a really good hotel.
Stayed 2 nights in Dec 2023
Response from Tina- Front Desk on Jan 5, 2024
HI Desiree, Thank you for taking the time to leave us a response. We are glad you enjoyed your stay and we hope to see you again.

8/10 Good

Kimberly

Business traveller
Liked: Staff & service
Good just to sleep
They were accommodating for early check in. For a fee u can do early check in 11-12pm. The room itself was pretty small. One of my complaints is the tv didn’t have good channels. I think this hotel is good for healthcare workers who need to stop by sleep, and go back to work. It’s very basic. It’ll do the job if you’re just looking to sleep.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 2, 2024
Thank you very much for staying with us. We appreciate this feedback.

10/10 Excellent

Billy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 2, 2024
Thank you very much for staying with us!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice breakfast.
Stayed 2 nights in Dec 2023
Response from Tina- Front Desk on Dec 26, 2023
Hi Sarah, Thank you so much for taking the time to leave us a positive review. We are so pleased that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Front Desk Staff on Jan 16, 2024
Thank you for staying with us! We appreciate you taking the time to leave a review.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud traffic. Noisey heating unit.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 24, 2023
Thank you very much for staying with us. We appreciate you taking to time to leave this feedback.

6/10 Okay

Annacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was next to a super busy street so all night cars were revving up and down the streets. It was also just not the safest feeling town but then again we didn’t have any bad experience with safety. The receptionists were extremely nice and the breakfast and breakfast staff was amazing.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 21, 2023
Thank you for staying with us!We appreciated your feedback.

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing room were very clean a recently upgraded. I highly recommend the Heritage Inn
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 20, 2023
Thank you for staying with us! We appreciate your feedback.