Breakfast, lunch and dinner served

Reviews of New Otani Inn Yokohama Premium

3.5 out of 5
New Otani Inn Yokohama Premium
1-1-7 Sakuragicho, Naka-Ku, Yokohama, Kanagawa

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1009 reviews" "
Rating 8 - Good. 332 out of 1009 reviews" "
Rating 6 - Okay. 104 out of 1009 reviews" "
Rating 4 - Poor. 33 out of 1009 reviews" "
Rating 2 - Terrible. 14 out of 1009 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Non Japanese staff needs more training. Not friendly and unprofessional both verbal and practical.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for subway, landmark, ocean view, Fujisan mountain view, shopping,etc.
Stayed 9 nights in Mar 2024

10/10 Excellent

Yulduz

Liked: Cleanliness, staff & service, property conditions & facilities
Bayside room was great night view!! I like it!
Stayed 1 night in Feb 2024

10/10 Excellent

Ehdie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you always good to stay here. Very liable and convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great location, very clean. Highly recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald Ying Huk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 12 nights in Dec 2023

10/10 Excellent

Denis Ashour J

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice location near restaurants, convenience stores and the subway station
Stayed 4 nights in Dec 2023

10/10 Excellent

Ehdie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here… affordable and in the middle of everything…
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to many major malls.
Stayed 1 night in Nov 2023

10/10 Excellent

Georganna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Hoi Ha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Close to shops and supermarket. Good view, close to viewers.
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Excellent service
The staff at reception were amazing. We dropped a wallet in the taxi on the way to the hotel and the staff contacted him via the receipt he had given us. It was an extremely busy time for them at check in but they even checked the entrance area for us and kept us informed as to when the taxi was returning. Thank you! Rooms, location, breakfast all excellent too.
Stayed 1 night in Oct 2023

10/10 Excellent

hiroshi

Business traveller
Disliked: Amenities
noisy
Stayed 1 night in Nov 2023

10/10 Excellent

CARRIE

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and clean. Great for family stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of stores and facilities around the hotel makes it a good choice for staying in Yokohama.
Stayed 1 night in Oct 2023

8/10 Good

Melvin

Stayed 2 nights in Oct 2023

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient location.
Stayed 2 nights in Oct 2023

8/10 Good

Catrina

Liked: Amenities
The quality of service was not as good as advertised
Stayed 1 night in Oct 2023

8/10 Good

Catrina

Liked: Cleanliness, staff & service, amenities
Some of the amenities were old and the breakfast buffet
Stayed 7 nights in Oct 2023

10/10 Excellent

Parris-Lavon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Connected to Mall
Stayed 1 night in Sep 2023

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and hotel is super convenient. Lots of good restaurants
Stayed 1 night in Sep 2023

8/10 Good

Yu

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Princess

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
very convenient
Stayed 2 nights in Sep 2023

10/10 Excellent

Lovelyn FS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, minutes away from the Sakurgicho station
Stayed 3 nights in Sep 2023

10/10 Excellent

Ehdie

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice thanks
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view from the room
Right next to the JR Sakuragicho Station. The view from the room was incredible! Wonderful breakfast buffet. This is a good place to stay if you are going on a cruise from the Yokohama Port.
Stayed 1 night in Sep 2023

8/10 Good

Milly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment. Hotel can go directly to shopping mall and restaurants, just beside subway station.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location great for sightseeing
Location can’t be better. Great supermarket in the same building that can be accessed directly from hotel during business hours. Room is small but average in Japan so cannot complain. Clean and well kept. The only thing I didn’t like…breakfast was always crowded and busy, bit too hectic to have a relaxing meal but they tried their best to keep it well stocked.
Stayed 3 nights in Aug 2023

8/10 Good

Shirley

Liked: Staff & service
Convenient for transportation and shopping, has good view
Stayed 2 nights in Aug 2023

8/10 Good

Yumi, Baltimore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 1 night in Aug 2023

8/10 Good

larry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Mami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenience and good view of around this area.
Stayed 1 night in Jul 2023

10/10 Excellent

Jaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access tourist spot. Nice view.
Stayed 1 night in Jul 2023

2/10 Terrible

Takahiro

Disliked: Cleanliness
冷蔵庫の臭いがひどい。 前の宿泊客が入れていた食べ物?の臭いが残っていて、自分が入れたものにまで移りそうで不快の極みだった。
Stayed 1 night in Jun 2023

8/10 Good

Jennifer Albers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location. Right next to the train station and inside a mall. The breakfast is really nice, and my husband and children really enjoyed it each morning. There were lots of options, both Western and Japanese. We got a superior room, and I was just hoping it'd be a bit bigger, but it was very clean, and the blackout shade was fantastic. They also gave me extra pillows when I asked.
Stayed 3 nights in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was amazing! We had a reasonable amount of space for three people. The location was super convenient.
Stayed 3 nights in Jun 2023

10/10 Excellent

Elsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view!!!
Stayed 3 nights in Jun 2023

10/10 Excellent

YUK MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

4/10 Poor

Megumi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Second time here and will stay again. Affordable, amazing view, comfortable beds, and access to everything you want in Yokohama. Not to mention 3 mins from the train station.
Stayed 2 nights in Jun 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing. Staff very friendly and helpful. The room was quite large from typical japanese hotel rooms. Centrally located adjoining Collette Mare Mall with 2 levels of restaurants. Right next to Sakuragicho Station. There was 7-Eleven right outside the lobby door that was open 24 hours. I highly recommend this hotel and will be staying here again in the future!
Stayed 4 nights in May 2023

10/10 Excellent

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of the wheel, bay, and minato mirai area from our spacious bay view room. Breakfast was also excellent - well worth the money!
Stayed 2 nights in May 2023

10/10 Excellent

Ehdie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice and convenient. Everything you probably want and/or need is close by. For the price. It’s very good. Most definitely above its price on a non busy day.
Stayed 1 night in May 2023

10/10 Excellent

Hoi Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, warm services, amazing port view from room.
Stayed 1 night in May 2023

10/10 Excellent

Junko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and great view.
Stayed 1 night in Apr 2023

10/10 Excellent

sung, diamond bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one train station from Yokohama train station Easy get in from SAKURAGICHO station The hotel located in shopping mall Third floor
Stayed 1 night in Apr 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view.
Great location and beautiful view. Rooms were very clean and comfortable. I highly recommend choosing the New Otani.
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Japanese bean-counting at it worst.
No hotel that tells you that the checkin time is “15:00”, when they have rooms ready but won’t let you in at 14:30 can get more than a barely average review. “15:00” is not a service it is penny counting and poor marketing, confused for time/room management.
Stayed 1 night in Apr 2023