Exterior

Reviews of Comfort Suites Yakima

2.5 out of 5
Comfort Suites Yakima
3702 Fruitvale Blvd, Yakima, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 318 out of 601 reviews" "
Rating 8 - Good. 194 out of 601 reviews" "
Rating 6 - Okay. 49 out of 601 reviews" "
Rating 4 - Poor. 24 out of 601 reviews" "
Rating 2 - Terrible. 16 out of 601 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonja

Liked: Staff & service, amenities, property conditions & facilities
Ns
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Good Evening, Sonja,Thank you for your review! We hope you enjoyed your stay and would love to welcome you back anytime.

10/10 Excellent

Shana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Team there was very responsive and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Good Morning Shana, Thank you for staying at Comfort Suites – Yakima. We pride ourselves on providing attentive service to ensure our guests have a seamless experience. Your appreciation motivates us to continue delivering top-notch assistance, and we look forward to your next visit!

8/10 Good

Candace

Business traveller
Liked: Cleanliness, staff & service
Older property. Lobby could be updated. Room is comfortable. Great mattress.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Good Morning Candace,Thank you for choosing Comfort Suites—Yakima and for sharing your kind review. We know there's nothing better than a good night's sleep, so we are thrilled you enjoyed our comfortable accommodations and great mattress. We look forward to welcoming you back for another wonderful visit.

10/10 Excellent

Oho

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprise. Just comfort and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 31, 2024
Good Morning, Oho,We believe providing a peaceful atmosphere for our guests is of utmost importance, and we are pleased to hear that you enjoyed your time with us. Our team is dedicated to maintaining this level of excellence for all of your future stays. We are excited to welcome you back to Comfort Suites – Yakima for another rejuvenating experience.

2/10 Terrible

Devon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The comforters were unwashed (stained with what looked like blood, smeared boogers, and had hairs on them), and the toiletries in the bathroom were half empty and hair-laden … clearly they were unwashed between visits. The fridge made a constant high-pitched noise, and the hallway was dimly lit. The staff was very friendly, but I’d recommend staying anywhere else if you can. EXTREMELY UNCLEAN.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Good Evening, DevonWe appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both maintenance and housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly. However, check in is at 3. Our room wasn't ready. They were still cleaning. Curtains weren't even installed. On top of all that we paid extra to stay here as we felt it was much nicer than the competition and they had a hot tub/pool. The hot tub was closed and pool heater wasn't working. Not happy about spending that much money and not even getting to use the facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Good Morning Robert,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. It is with great regret, that our pool heater was not working during your time here. Please know, we are tending to this issue so we can improve the quality of services for our guests. Thank you for choosing to stay with us and we hope you can consider staying here again for a much more pleasant time.

8/10 Good

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and updated. Our room was very comfortable with many conveniences like a desk, couch, bench seat, coat closet, large hassock. The continental breakfast was great!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Good Afternoon Nanette,Welcoming you to Comfort Suites – Yakima was a pleasure! It is great that we could provide you with all the comforts and conveniences of home, and we appreciate you taking the time to share your experience with us. Count on us anytime your travels bring you this way!

8/10 Good

Kandice, Warden

Liked: Cleanliness, staff & service, property conditions & facilities
Easily located, clean and simple. Great breakfast!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Good Morning Kandice,We were happy to provide you with clean, convenient accommodations, and we're glad our tasty breakfast was to your liking. Should you be in the area again, please come back to see us.

10/10 Excellent

Angie, Spokane Valley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Andrea was very welcoming and kind but the exterior adjacent areas could be more appealing (pet area; ideally without a large shipping container)
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Good Afternoon Angie, We love nothing more than knowing Andrea made a positive difference in your stay. A warm welcome goes a long way! The pleasure was all ours to host you, and we look forward to welcoming you back to Comfort Suites – Yakima in the future. Happy travels!

10/10 Excellent

Jenny

Travelled with family and small children
Smooth check in process with friendly staff.. fresh cookies put out!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Good Morning Jenny, It was such a pleasure to welcome you to Comfort Suites – Yakima! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for also mentioning our tasty cookies! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

8/10 Good

Francine

Liked: Cleanliness, staff & service
The rooms were nice, clean and updated. The beds were comfortable also. For of value, it was a very comfortable place to stay. The location is in a shopping/industrial area, but it was a convenient place for us. I would stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Good Morning Francine,Thank you for choosing to stay with us at Comfort Suites – Yakima. Our goal is to provide every guest with pristine accommodations, so we're thrilled this was the case for you. It's also great to read our location was convenient for your needs. The pleasure was all ours, and we hope to welcome you back soon.

8/10 Good

Audrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby is clean and welcoming. Our room was in bad shape, I was surprised since the reviews were so positive. Maybe we just had a dud. Pool area looks ok, gym is clean but very limited.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Good Evening Audrey,Thank you for your feedback. We're pleased you found our lobby clean and welcoming, though we're disappointed that your room and some amenities didn't meet expectations. Your experience is important to us, and we'll look into your concerns to ensure our accommodations and facilities reflect the high standards our guests expect. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to Comfort Suites – Yakima and provide you with a more satisfying stay.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Good Morning Allison,Thank you for choosing to stay with us at Comfort Suites – Yakima. We're thrilled to read you enjoyed our delicious breakfast. If there was anything we could've done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Kyeong

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

Ivan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs better management
Hotel is falling apart at the seems, many things broken and dirty
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Good Morning Ivan,Thank you for your honest review. The issues you raise are important to us. Please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate team members. It was a pleasure having you here, and we hope to welcome you back in the future for an improved experience.

6/10 Okay

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

chrissie

Stayed 1 night in Dec 2023

10/10 Excellent

Yuko, Sammamish

Stayed 1 night in Dec 2023

10/10 Excellent

Ashton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Yakima!
Amazing stay! Everything was great. Very comfortable accommodations. The staff were gracious and very helpful. Breakfast was delicious and warm. The afternoon soup and cookies were above and beyond.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Good Morning Linda,Whether you are looking to wake up to a scrumptious meal or relax in some comfy accommodations, you can be certain that Comfort Suites – Yakima will provide this and more. Our exceptional staff is just the cherry on top. Thank you so much for the perfect rating. Now that you have discovered our hidden gem, we look forward to becoming your home away from home.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice. Room clean.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Good Morning, Kenneth,Thank you for the excellent review of your recent stay at Comfort Suites – Yakima. We're glad you had a wonderful visit with us and enjoyed our clean accommodations and pleasant staff. It would be our pleasure to host you again in Yakima, so come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, soup was a nice touch in the evening!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Good Morning,Thank you so much for choosing to stay with us at Comfort Suites – Yakima. It's wonderful to read you enjoyed our lovely accommodations and delicious meals. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Good Afternoon Cindy, We're pleased to hear that you enjoyed your stay at Comfort Suites – Yakima. Thank you for your feedback, and we hope to welcome you back in the future.

10/10 Excellent

Shannon, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I travel to Yakima I stay at this hotel, it's very nice and friendly
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 14, 2023
Good Morning Shannon, Thank you for your five-star review. It is wonderful to hear that Comfort Suites - Yakima consistently meets your expectations. Our team takes pride in maintaining a pleasant and welcoming environment for all our guests, and we are eagerly looking forward to your next visit.

8/10 Good

robert, edmonds

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
This property is conveniently located. There is a great park for walking a dog, and there are restaurants and fast food places within a 3 minute walk. we stayed on a busy weekend and there were a number of late arrivals that made it fairly noisy. The staff was friendly. It is on a busy road but there was little road noise. I would come back to this property.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Good morning, Robert,Thank you for allowing Comfort Suites – Yakima to host your recent stay. We're delighted to hear you had a pleasant experience and that you appreciated our convenient location close to the park for walking your dog, as well as the friendly hospitality our team provided. We're grateful for your valuable comments, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Kentaro

Stayed 1 night in Oct 2023

10/10 Excellent

Courtland

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony at the front desk has been so friendly and helpful. Even when I called before arriving with questions, he worked diligently to help me out. This guy deserves a raise.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Good Afternoon Courtland,Thank you for sharing your comments! We are happy to know that Tony has been able to help you, and it will be a pleasure to pass your compliments along to him. Thank you, and we hope to see you again in the future!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was quiet. Desk crew was nice and informative. Lady serving breakfast was VERY nice. We enjoyed our stay
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Good Afternoon, Robert,Thank you for the excellent review of your recent stay at Comfort Suites – Yakima. We're glad you enjoyed your visit with us and our quiet accommodations and exceptional service. You can be sure your kind words will be shared with our front desk team and breakfast staff. It would be our pleasure to host you again in Yakima, so come back soon!

8/10 Good

Malcolm, Port Ludlow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall good experience.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Good Morning, Malcolm,Thank you for the outstanding rating of your recent stay at Comfort Suites – Yakima. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Yakima, so come back soon!

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the simple hot breakfast choices.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Good Morning Jacqueline,Thank you for being our guest at Comfort Suites – Yakima and for taking the time to share your lovely review. We are delighted you were able to start your day on the right track with our delicious breakfast. Should your travels bring you back to the area, we look forward to welcoming you back again.

8/10 Good

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every year while visiting family and it is a great place to stay. Super clean and staff are all so helpful and nice!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Good Morning Jeri,Thank you for choosing to stay with us year after year! We appreciate your loyalty and are delighted to hear that you consistently have a great experience at our hotel. Our top priority is providing a clean, welcoming environment and helpful, friendly staff. We look forward to welcoming you back to Comfort Suites – Yakima for another five-star experience.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Faucet was not installed correctly and shower head kept shooting water going to floor
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Good Morning Maria,Thanks for your feedback. We're pleased you had a generally positive experience, but we acknowledge we missed on some aspects of your stay. Your comments about the faucet and showerhead are valuable to us, and we will look into resolving these issues. We aim to provide an exceptional experience and appreciate the opportunity to improve for your next stay,

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome at reception counter; very clean motel; comfortable room; breakfast was just ok
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Good Morning Douglas,It was such a pleasure having you as our guest! We're delighted our hospitable team and impeccable accommodations left a good impression on you. Your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your great review, and we hope you return soon!

10/10 Excellent

Ed

Stayed 1 night in Oct 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel as a back up play to stay when we visit family. We. He led in and the general manager was very kind and engaging. The room was spacious and clean. Bed very comfortable. Overall a wonderful experience.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Good Morning Kristine,Thank you for choosing to stay with us again at Comfort Suites Suites - Yakima, we love welcoming back our returning guests. It is awesome to hear that you liked our spacious, clean accommodations and had pleasant interactions with our friendly staff. Please come back and see us again soon.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place, well kept up. The staff is excellent.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Good Morning Cynthia,Thank you for sharing your experience staying with us at Comfort Suites Yakima. It is fantastic to see that you liked our well-maintained accommodations and friendly guest service. We look forward to seeing you in the future.

4/10 Poor

Diane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Paul, Walla Walla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator was too cold - it froze my food.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 1, 2023
Good Evening Paul,Thank you for choosing to stay with us at Comfort Suites – Yakima. Our goal is to provide every guest with a wonderful experience, and we trust you enjoyed yours. However, we offer our sincere apologies for any inconvenience you encountered with the amenities in your room. Your comments have been noted and will be investigated further. Nevertheless, we hope this didn't detract too much from your overall visit. It was a pleasure to host you, and we hope to see you again soon.

10/10 Excellent

Tandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, pleasant and helpful.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Good Evening Tandra,Thank you for your positive feedback! We're pleased that our staff enjoyed your stay with their friendly and helpful service. We look forward to welcoming you back to Comfort Suites – Yakima.

4/10 Poor

Spenser

Stayed 5 nights in Sep 2023

6/10 Okay

KATHERINE

Liked: Staff & service, room comfort
Disliked: Cleanliness
Wet floor. Fleas. Not with the $$
Floor was wet And fleas in bed. Good breakfast. Nice pool and hot tub. They need to dedicate pet rooms only. I do not want to stay in a room after pets have been in there. 8 day road trip and the motel was the most expensive. Not worth the money.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 21, 2023
Good Morning Katherine, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. This is not the experience we want our guests to have, and we appreciate your feedback. Your suggestions will be taken into account to improve our guest experience. We hope to have the chance to provide you with a more satisfactory stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Yakima location
We stay here each time we're in the area to visit family. Always clean, comfortable and the staff was friendly and accommodating. We have zero complaints!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 17, 2023
Good Afternoon,We are overjoyed that our clean, comfortable accommodations and friendly staff keep you coming back to stay with us! Hosting you again would be a treat, so we hope to see you soon at Comfort Suites – Yakima!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
Great receptionist! Very helpful, knowledgeable and friendly!!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Good afternoon Randall,It's wonderful to have earned your excellent rating of Comfort Suites – Yakima! We'll be sure to commend our front desk attendant for providing friendly, knowledgeable assistance, and we're glad your overall visit was enjoyable. Thank you for choosing to stay with us, and we hope you'll return!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Luiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Everything there is perfect!
This hotel is amazing. The staff makes you feel welcomed at all the times. They serve a soup everyday at 4 p.m and also fresh baked cookies! The breakfast is pretty decent. The pool has the perfect water temperature: it’s not freezing. The beds are super comfortable. My kids love to pieces this place and my daughter couldn’t stop crying when we left. I would come back for sure! The lady on the breakfast room goes to every table to make sure everyone has everything they need. I never got this kind of attention while staying in another branded hotel. The breakfast room is open 24 hours and you can eat there instead of using your room. It’s super family friendly hotel! Thank you for the amazing stay!
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 29, 2023
Good Morning Luiz,Thank you for sharing how much you enjoyed your visit to Comfort Suites - Yakima. It is fantastic to hear that you liked our friendly guest service and were able to spend some time relaxing by the pool. We look forward to welcoming you back soon!