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Best Western Plus Yakima Hotel – Avis

2.5 out of 5
Best Western Plus Yakima Hotel
1614 N 1st Street, Yakima, WA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 349 avis sur 844." "
Note de 8 – Bien, d’après 295 avis sur 844." "
Note de 6 – Acceptable, d’après 103 avis sur 844." "
Note de 4 – Médiocre, d’après 53 avis sur 844." "
Note de 2 – Terrible, d’après 44 avis sur 844." "

8,6/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel sympa
Personnel accueillant, Petit déjeuner continental très correct. Grand bon lit.

10/10 – Excellent

Susana, Winlock

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Its very nice, clean beds, clean room awesome breakfasts
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Francis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Stephanie M.

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
We booked it because it had a hot tub and when we got there it wasn’t working and had not been for quite some time.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Amber

Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They had some middle school basketball tounament going on in town and the kids were uncontrolled and unsupervised. They were sitting in the stairwell blasting music. Slamming doors and running down the hallway. By 945pm i called the front desk and they said quiet time was 10pm and they would make "there rounds" after such. I was there for 2 nights and heard running in the hall, squealing, doors slamming well past 10 till almost 1. At the pool there would be a group of 6 to 8, 11 to 13 year old in the pool, with 0 supervision. They were on each others shoulders, splashing and screaming. We had to ask 2 different staff for pool towels and once they brought them by the kids tore through them dropping multiple on the wet floor. There was a family with full size pool floaties and pool balls floating around the pool and smacking the balls at each other to where we almost got hit. At breakfast the kids were still not supervised and made a huge mess out of the waffle and other areas then didnt clean up after themselves. Other than that, the beds creaked horribly and we could feel the springs of the mattress. The TV remote in our room wouldnt work at times. My boyfriend found hairs in the bathtub and the shampoo and conditioner were so small, there was no way we could share. Got barely any sleep, didnt even try for breakfast, and with the hottub down then a light being pulled out of the pool and sat on the side of the pool was just overall horrible. I drove 8 hours to graduate.
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Christina

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The area around the hotel is unsafe and I did not feel comfortable as a single woman. The door to my room was old and the lock questionable. Staff were very nice but I would never stay in that area again.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Susana, Winlock

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Its nice and safe
Séjour de 1 nuit en avril 2024
Gia a répondu le 9 mai 2024
Thanks we are glad to have you

6/10 – Acceptable

Eduardo

Voyage en groupe
Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Management a répondu le 30 avr. 2024
Thanks, let me know if you need any assistance with anything

2/10 – Terrible

Jocelyn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Hotel was within blocks of a major homeless hang out there were hundreds of homeless people all over the place. I made complaints to the front desk about the people above us pounding on the floor late and then very early in the morning. They stated they were going to call the people above me, but the noise did not stop. I had a long distance drive to do Sunday and got very minimal sleep. We were at a sporting event and looking forward to the hot tub and the hot tub was out of order when we got there. There was a nonstop barking dog in the room right next to us that I made several complaints about, but nothing changed as far as the noise . The ice machine was broken. The vending machine worked when it felt like it. On Saturday after returning to the hotel and we were exhausted, our keys had been deactivated so we had to go all the way around and have them programmed again just so we could get in the side door to get into our room. The pool was freezing cold and the second time we went down there to give it another try the light at the end of the pool was floating and still had the electrical cord attached. I did go to the front desk check out to return my keys and let them know that we stay in different hotels every other weekend and travel for sporting events and this was by far the worst experience I have had all year. The front desk lady told me she would make a note of it . I did not feel like there was any sympathy for my concerns and never an apology for our experience.
Séjour de 2 nuits en avril 2024
Management a répondu le 30 avr. 2024
Sorry for any inconvenience, also I know keys easily get deactivated for multilabel reasons, cell phones are one big rean.

10/10 – Excellent

Deborah

Voyage de couple
Points forts : Commodités
Hotel was good area around the property not so much
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Alfreda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 9 avr. 2024
Thank You , glad you enjoyed your stay and hope to see you again soon

8/10 – Bien

Victoria

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Management a répondu le 9 avr. 2024
Thank you for your review, hope to see you again soon.

10/10 – Excellent

Bruce C.

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was nice
Séjour de 2 nuits en mars 2024
Management a répondu le 27 mars 2024
Thanks, I am glad you enjoyed your stay, hope to see you again soon

4/10 – Médiocre

Heather

Points forts : Commodités
Points faibles : Propreté
Property is not on the best part of town. Being a single woman I did feel a bit uneasy. Breakfast could have been a lot better. The menu stated there was oatmeal with toppings, so naturally, I assumed that the oatmeal was already prepared and I could just get a bowl of it and add some brown sugar and whatever to it. That is not the fact it is instant oatmeal that you put in a recycled bowl with hot water so by the time your oatmeal is cooked. You’ve also waterlogged the recycled bowl and now it taste like the bowl. Super disappointing.
Séjour de 1 nuit en mars 2024
Management a répondu le 24 mars 2024
Sorry to hear that, We are tiing to make some upgrades to breakfast. your opinion helps. Thanks and hope to see you again soon

10/10 – Excellent

Caroline

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Management a répondu le 24 mars 2024
Thank you

10/10 – Excellent

Renee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our comfortable and positive stay began upon check-in. The staff member was pleasant and gave us options for our room location. The common areas are very comfortable and welcoming. Our room was very nice and clean. We plan to stay there again during an overnight in Yakima. Thank you.
Séjour de 1 nuit en mars 2024
Gia H a répondu le 14 mars 2024
Thanks for taking the time to let us know how everything was. I am looking forward to seeing you again

10/10 – Excellent

juan

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice friendly staff
Séjour de 1 nuit en février 2024
Management a répondu le 28 févr. 2024
Thank you for the Awesome review, as we strive for excellence for our guest.Hope to see you again soon

8/10 – Bien

Sara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
24 hour pool and hot tub
Séjour de 1 nuit en février 2024
Management a répondu le 14 mars 2024
Thanks, I hope to see you again soon

10/10 – Excellent

Sushama

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Management a répondu le 24 mars 2024
thank You

8/10 – Bien

Samantha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent staff, Amanda at the front desk was externally helpful and kind.
Séjour de 1 nuit en février 2024
GM a répondu le 20 févr. 2024
Thank you for staying, please join us again and may you have safe travels

4/10 – Médiocre

Tara

Séjour de 1 nuit en janvier 2024
Best Western a répondu le 9 févr. 2024
Thank you for your feedback and choosing to stay with Best Western.

10/10 – Excellent

Michelle, East wenatchee

Points forts : Propreté
Séjour de 21 nuits en décembre 2023
Best Western a répondu le 9 févr. 2024
Thank you for choosing to stay with Best Western.

10/10 – Excellent

Edgard

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is a good hotel
Séjour de 1 nuit en janvier 2024
Management a répondu le 30 janv. 2024
Thank you, We glad you enjoyed your stay. Hope to see you again soon.

6/10 – Acceptable

Nancy

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Beds are too old, bathroom in too small. Staff was great!
Séjour de 2 nuits en janvier 2024
GM a répondu le 29 janv. 2024
Sorry to hear of your rooms size being a bot to small. We have owned the property not long and are looking forward to much remolding. Glad to hear that the staff was great I will pass this along during our staff meeting, please have safe travels and please feel welcome to join us again anytime.

6/10 – Acceptable

Reese

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The hotel couldn’t find my reservation. Staff helped me get a room at a cheaper price. Pool turned my hair green.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Luis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I'm glad I went there.
Perfect for me. Hot breakfast was just what I needed. It is desgined for business travelers, so the quality of your stay will be much better. This beats that Wyndham-owned hotel in Sea Tac, which was horrible. But Best Western Plus helped me forget the bad experience. I recommend this hotel to all.
Séjour de 2 nuits en janvier 2024
Management a répondu le 22 janv. 2024
Thanks for letting us know about your stay. I hope to see you again soon. I am glad you enjoyed yourself

4/10 – Médiocre

Emily

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Hot tub was not available/working which was the only reason I booked. I was never informed.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Jodi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
GM a répondu le 29 janv. 2024
Thank you for staying with us and thank you for your feedback. We hope to have you stay with us again. may you have safe travels and great rest of your winter.

8/10 – Bien

Katherine

Voyage en famille
Points forts : Propreté
Room smelled like smoke
Séjour de 1 nuit en décembre 2023
GM a répondu le 29 janv. 2024
Sorry your room smelled, We have place an ozone machine in this room just and case and deep cleaned it for extra measure. Thank you for staying and may you have safe travels.

8/10 – Bien

Alena

Voyage de couple
Points forts : Propreté, service et personnel
Check-in was quick, and we got two complimentary bottles of water, but the lady never smiled. It’s ok, we can survive. Our king room was good and spacious. It was very warm in the hallways and stairways, I appreciated that. Special thanks for 24/7 coffee and juice machines with nice choices, in the open dining area. Pool was also 24/7 open, but the jet tub didn’t work, and the water in the pool was murky and of strange color, so we didn’t risk to use. The pool was heated though. Fitness center was small but cute (no smell!), treadmill out of order. Also, for the first time in our lives we had a view on a trailer park from our window, it was… refreshing 😂 and some homeless people around the hotel area, so we worried a bit, but the night went well and quiet. Breakfast was quite ok. Would I stay again? Probably.
Séjour de 1 nuit en décembre 2023
Management a répondu le 22 janv. 2024
Thanks for the review on your stay. We hope to see you again in the near future

6/10 – Acceptable

Fred

Voyage de couple
Points forts : Propreté
Séjour de 3 nuits en septembre 2023
management a répondu le 4 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Excellent

Juliana, Salinas

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
management a répondu le 4 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

John

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
management a répondu le 4 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Slaven

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay. Clean, quiet, comfortable. Solid breakfast.
Séjour de 1 nuit en décembre 2023
Gia H. a répondu le 5 déc. 2023
Thank You, Glad you enjoyed your stay. Hope to see you again in the future.

2/10 – Terrible

Ben

Voyage d’affaires
Points faibles : État et installations de l’hébergement
I had 4 of my team members scheduled to stay there for the week due to a job we had in Yakima. They called me on Monday saying that they need a new place to stay. The area is unsafe and we have lots of expensive tools in our vehicles. They also mentioned the plumbing and hot water did not work properly.
Séjour de 3 nuits en novembre 2023
GM a répondu le 30 nov. 2023
Yes we called all of arrivels that day due to the hotel not having any water , but we gave all guests the option to stay at our sister propertry The holiday Inn just 1.5 miles away for the price with sercured gated parked. Sorry you were not able to stay. Due to the Holiday Week the plumbers two different companies could not get the parts needed to fix our hot water. But our solulation was to place any and all guests in our other hotel just down the street. Sorry your plans of staying with us didn't work out. But thank you for letting us know .

10/10 – Excellent

terasue

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my three day stay. friendly, quiet and clean environment
Séjour de 4 nuits en novembre 2023
management a répondu le 24 nov. 2023
Thank You, Glad you enjoyed your Stay. Hope to see you again soon

6/10 – Acceptable

Voyageur vérifié

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Gia H a répondu le 24 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bien

Nyla

Séjour de 1 nuit en novembre 2023
Gia H a répondu le 24 nov. 2023
Thank You for taking the time to review us, I an glad you enjoyed your stay

2/10 – Terrible

Aegis

Séjour de 4 nuits en novembre 2023
Management a répondu le 14 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Excellent

Kenny

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Management a répondu le 8 nov. 2023
Thanks for taking time to review us. Hope to see you again soon

10/10 – Excellent

Ernesto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was so happy and pleased
Séjour de 1 nuit en octobre 2023
GM a répondu le 23 oct. 2023
Thank you for the comments and for staying at the property. Safe travels.

8/10 – Bien

Lars, Seattle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Management a répondu le 17 oct. 2023
Thank You , Hope to see you again soon

6/10 – Acceptable

Anita, Snohomish

Séjour de 1 nuit en octobre 2023
Management a répondu le 17 oct. 2023
Thank You , Hope to see you again soon, sorry we didnt exceed your expectations

8/10 – Bien

Doug

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Management a répondu le 13 oct. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Martha

Séjour de 1 nuit en septembre 2023
Management a répondu le 31 oct. 2023
Thanks for taking the time to do rating, Looking forward to seeing you again.

8/10 – Bien

Olga

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Homeless people living on property parking lot. I didn't fear comfortable to leave my car there.
Séjour de 1 nuit en octobre 2023
Management a répondu le 6 oct. 2023
Thank you for taking the to do a review, I can insure you we do frequent property walks, to make sure we have a secure property for our guest security.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good
Room was nice & clean. Breakfast was great.
Séjour de 1 nuit en septembre 2023
Management a répondu le 4 oct. 2023
Thanks for taking the time to do a review. We love to hear you enjoyed your stay.

10/10 – Excellent

Diana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent reception by staff at front desk. Very efficient and cordial and room was very quiet and comfortable
Séjour de 1 nuit en octobre 2023
Management a répondu le 4 oct. 2023
Thanks for taking the time to do a review. We appreciate all our guest, thanks for the kind review.

10/10 – Excellent

Lori

Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 20 oct. 2023
Thank you for your positive feedback.

10/10 – Excellent

José Roberto

Voyage en groupe, Voyage d’affaires
Points forts : Commodités
Muy buen servicio a buen precio
Séjour de 2 nuits en septembre 2023
Management a répondu le 4 oct. 2023
Thanks for taking the time to do a review. We appreciate your feedback. Thanks