Property amenity

Reviews of Hotel Villa Las Margaritas Sucursal Caxa

3 out of 5
Hotel Villa Las Margaritas Sucursal Caxa
Benito Quijano No 10 Col. Tatahuicapa, Xalapa, VER

Reviews

8.2

Very good

Rating 10 - Excellent. 179 out of 428 reviews" "
Rating 8 - Good. 145 out of 428 reviews" "
Rating 6 - Okay. 61 out of 428 reviews" "
Rating 4 - Poor. 22 out of 428 reviews" "
Rating 2 - Terrible. 21 out of 428 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raul, Mission

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente y muy bonito hotel!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Rey de jesus

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Loruama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place are looks nice, clean an close to the autobuses central.
Stayed 8 nights in Nov 2023

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Loves the hotel. Close to everything and mice front desk
Stayed 2 nights in Apr 2023

10/10 Excellent

derycs

8/10 Good

Rafael

Travelled with group
Liked: Cleanliness, staff & service
The eating area is beautiful! The cleaning staff and restaurant staff were extremely friendly and helpful!
Stayed 4 nights in Sep 2022

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are so friendly and welcoming, love the decoration of the hotel
Stayed 1 night in Mar 2022
Response from HVM on Mar 23, 2022
Hola buen día! Agradecemos su comentario y nos alegra que su estancia fuera agradable. Tenga una excelente tarde.

6/10 Okay

Alfredo

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Bien pero ekis
Stayed 2 nights in Oct 2021

2/10 Terrible

Raphael

Business traveller
Disliked: Staff & service, property conditions & facilities
Horrible Experience At the Villa Las Margaritas
The air conditioner does not work, and i complain about it and i got ignored by administration, the room wasn't the one in the picture, over all bad experience.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property Súper friendly staff Internet coneccion the worst! M
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cambiar las toallas
Stayed 2 nights in Aug 2021
Response from Hotel Villa las Margaritas on Sep 23, 2021
Estimado cliente agradecemos infinitamente sus comentarios, estamos en el proceso del cambio de toallas contamos ya con un presupuesto para la compra por cuestiones de proveedor tardara transcurso de un mes, ¡ sus comentarios son muy importantes para nosotros !

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bonita y amplia habitación
En general el hotel es bueno, la habitación muy amplia y limpia, solo tuve algunos disgustos con los aparatos electrónicos de la habitación, el aire acondicionado nunca encendió, la caja fuerte no se podía usar ya que estaba bloqueada y en todos los hoteles a los que he ido, ya está desbloqueada y lista para usarse o tiene un código de desbloqueo simple, ya sea 0000, 1111, 1234, pero no, esta estaba completamente bloqueada. La televisión no encendía con el control, tenia que levantarme de la cama para apagarla y prenderla , ya que el control que proporcionan es el de la cajita digital de Megacable, más no el control de la tv y menciona qué hay que presionar 5 segundos para prenderlo, pero no funciona eso, solo se encendía la caja de Megacable, pero no la tv.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue muy bien, desde la llegada hasta la salida, volvere definitivamente. Las instalaciones son amplias y grandes. El cuarto muy limpio. Solo tuve un pequeño detalle con que no se veía la televisión pero por gusto mio no lo reporte ya que solo llegue a dormir. Recomendable.
Stayed 1 night in Jun 2021
Response from Recepción on Jun 29, 2021
Agradecemos su valioso tiempo para evaluar nuestros servicios y seguimos quedando a sus ordenes para estancias futuras.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in May 2021
Response from Recepción on May 15, 2021
Agradecemos sus comentarios.

4/10 Poor

Hotwater.Issue, Xalapa Mexico

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old and is in need of repair. I think the biggest problem is it take over 10 minutes for hot water to reach the shower. I had to change rooms. It rained hard 1 night and water was coming in the window of room 527. The hotel staff are un organized and didnt even have change for 500 pesos. The resturant I did like tho.
Stayed 5 nights in Jul 2020
Response from Hotel Villa Las Margaritas on Sep 5, 2020
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from HVM Caxa on Mar 7, 2020
Estimado cliente: Hotel Villa Las Margaritas Caxa agradece su preferencia y el tiempo destinado para evaluar la calidad de atención en el servicio.Nuestro equipo de colaboradores estará esperando su pronto regreso.

8/10 Good

sixto

Business traveller
Liked: Cleanliness, staff & service, room comfort
I didn't like the fact that it was almost impossible to sleep with the light that came through our room. The room was surrounded by blinds. My bad, I should ask for another room.
Stayed 1 night in Nov 2019
Response from HVM Caxa on Dec 24, 2019
Estimado cliente, lamentamos su mala experiencia durante su estancia con nosotros. Su opinión es muy importante para efectos de calidad en nuestro servicio. El equipo de Villa Margaritas Caxa. Le ofrece una disculpa ente éste incidente.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
El servicio de recepción fue muy malo, sin disposición de parte del personal para atendernos, lento el servicio.
Stayed 2 nights in May 2019

10/10 Excellent

S Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels Like Home
The staff was exceptional! It felt like going to visit at a friend's home.
Stayed 2 nights in Jan 2019
Response from hvm on Feb 8, 2019
Dear Customer. Thanks for your preference. Your opinion is important for us. Come back soon!

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Location was good for arrival to local bus station but bit loud. Pool area was excellent. Rooms were comfortable. Restaurant was fair. Wish I could have stayed closer to walking distance to beautiful down town area. But taxi ride was only 15 min away.
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was awesome. Staff is friendly. Service is great.
Response from Adriana Mendoza on Aug 5, 2017
Thanks for your preference! we look forward to your stay with us again.

4/10 Poor

AM, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Mix up that was not acknowledged or corrected
At the first Las Margaritas hotel - the clerk did not recognize our reservation. We were sent to a second Las M hotel in Xalapa. Staff gave us no explanation after we spent additional money and time to get to the other hotel. After the mix up - it was almost impossible to correct it with the Las M staff since no one speaks English. We had to call the concierge from the Fiesta Americana hotel. Good thing we did as our driver was waiting at the wrong hotel when we needed to get to the airport. Room was clean and neat but bathroom towels were like sand paper, no tissues.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Xalapa
Great staff and very helpful the room was one of the nicest i stayed in in Xalapa - the staff really helped me out with a hospital visit when i was suffering and nothing was too much trouble. I was able to go back the follow day and ask questions they have a great entertainment area and also the room is beautiful and very well furnished I would highly recommend this place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eduardo, Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

8/10 Good

Maria, Ponce,Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!!!
Great Hotel, great beds and comfort...awesome breakfast.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

isaias, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tanya

Liked: Cleanliness
Excelente,oero estaba en mantenimiento la alberca
Stayed 2 nights in Mar 2024

10/10 Excellent

Hermelinda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar muy bonito todo lo recomiendo
Stayed 1 night in Mar 2024

2/10 Terrible

Claudia

El servicio de recepción no fue el adecuado
Stayed 1 night in Feb 2024

8/10 Good

Andrés

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que mantiene su esencia, muy bien ubicado y el personal muy amable y servicial, sin embargo si uno examina con detenimiento, si hace falta renovar (no es que no lo estén haciendo) pero aún le falta actualizarse. Fuera de eso, todo excelente.
Stayed 2 nights in Feb 2024

4/10 Poor

Nayhem

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio de los meseros fue algo grosero ya que cuando sabían que mi desayuno iba incluido con mi hospedaje ni siquiera me hacían caso, en el servicio de la habitación se me perdió un labial, la gerencia me dio todo el seguimiento y me reembolsaron el valor del labial, pero la acción no está nada bien y te hace sentir que no están protegidas tus cosas, por esas 2 razones no regresaría.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación con triple camas, buen precio y calidad.
Stayed 1 night in Feb 2024

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relacion calidad -precio.
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco, Isla

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2024

10/10 Excellent

Nayely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que las lámparas no están conectadas y también se escucha todo lo que pasa afuera y adentro de las habitaciones.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel, tranquilo, el desayuno estuvo bueno, dan ganas de quedarse más tiempo allí.

10/10 Excellent

María de jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Eduardo, Ciudad de México

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito sitio, transmite una tranquilidad muy agradable. Felicidades al mesero de la mañana que sirvió el desayuno, muy atento y amable. La habitación sencilla, pero bonita. Me hubiera gustado que hubiera agua caliente para bañarme en cuanto llegué, pero creo que sólo hay en las mañanas, ya que antes de irme, me fijé y sí había. También recomendaría el room service por mayor tiempo. Son pequeños detalles, pero la verdad disfruté mi estancia.
Stayed 1 night in Jan 2024

10/10 Excellent

EDGAR GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

María de jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

FRANCISCO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Alfredo

No incluyeron el desayuno con esta aplicación y con todas las demás si aplica
Stayed 1 night in Dec 2023