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Reviews of Stourport Manor Hotel

4 out of 5
Stourport Manor Hotel
35 Hartlebury Road, Stourport-on-Severn, England

Reviews

7.6

Good

Rating 10 - Excellent. 190 out of 635 reviews" "
Rating 8 - Good. 236 out of 635 reviews" "
Rating 6 - Okay. 121 out of 635 reviews" "
Rating 4 - Poor. 59 out of 635 reviews" "
Rating 2 - Terrible. 29 out of 635 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom like many previous stays smells fusty. Like it hasn’t been cleaned. The air vent is filthy. The shower had barely any power.
Stayed 2 nights in Mar 2024

6/10 Okay

Ed

Business traveller
Disliked: Property conditions & facilities
Room ok,soap dispensers not working and some of the bed linen needs replacing
Stayed 1 night in Mar 2024
Response from Poppy Wharrad | Hospitality Service Supervisor on Mar 17, 2024
Hello, Ed.Thank you for your review. We have made note of your points and made sure to relay it on to our housekeeping and reception teams to ensure vigilant quality checks across our rooms.We are grateful that you brought this to our attention.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. No issues really. Staff very friendly.
Stayed 1 night in Feb 2024
Response from Poppy Wharrad | Hospitality Service Supervisor on Mar 17, 2024
Hi, Monica.Thank you for taking the time to write us a review.The team are all pleased you enjoyed your stay with us and look forward to hopefully welcoming you back to Stourport Manor again.

4/10 Poor

Grey

Liked: Cleanliness, amenities
Disliked: Staff & service
Niggling bad points no plug sockets by the bed. Couldn't charge my phone overnite. A hook in the curtains was broken letting too much light in I didn't pay for breakfast, to expensive. A fellow guest did and says it wasn't worth the money. My main bad point. Quality of sleep was ruined by the guest in the room above pacing about very early in the morning. I understand the hotel can't control the guests actions but it seems to me some sort of noise dampening between rooms is essential, i cud hear this person walking. Shouldn't be the case.
Stayed 2 nights in Feb 2024

8/10 Good

Paige

Travelled with partner, Travelled with group
Disliked: Cleanliness
The walls in the bedroom were not the best stains all over the bedroom walls. Been there twice for food and both times have not been great with the prices we have paid. How ever a party of us went to the abba night and all i can say that is was absolutely fantastic
Stayed 1 night in Jan 2024

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has gone downhill
We've been staying here on and off for years but never again. Breakfast used to be included but now has to be paid for, and it's not worth the money at all. The pool is also extra when it was previously included. Pool area had broken and missing tiles. No double room available, had a suite which was in an awful state, mould and condensation, tired furniture, small bed, room very cold so had to keep my coat on. Staff didn't want to know, very dismissive. The whole hotel is run-down and needs updating, it has gone downhill since the new owners took over.There are other hotels in the area, I will be using them instead
Worn and tired furniture in the suite
Condensation and mould in the bedroom
Damp and mould
Mould even after I cleaned it
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent young man on reception. Thank you.
Stayed 1 night in Nov 2023

2/10 Terrible

Bobby

Disliked: Staff & service, amenities, property conditions & facilities
Running water was a dribble. No hot water. Rude staff
Stayed 1 night in Nov 2023

8/10 Good

Mr J C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manu on Nov 4, 2023
Dear Patron,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

6/10 Okay

paul

Liked: Cleanliness, staff & service, room comfort
Pool charge
Nice room and staff very pleasant and helpful, was shocked to find a charge to use the pool as not shown on hotels. Com description. Otherwise a good stay.
Stayed 1 night in Oct 2023
Response from Manu on Nov 4, 2023
Dear Mr. Paul,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and will use them constructively.Yours sincerely, Manu VargheseFront Office

8/10 Good

Derek

Stayed 1 night in Oct 2023
Response from Manu on Nov 4, 2023
Dear Mr. Derek,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy trippers
Great hotel, great service lovely friendly staff. Breakfast amazing.
Stayed 2 nights in Oct 2023
Response from Manu on Oct 24, 2023
Dear Andrew,Thank you so much for taking time to post a review, following your recent time with us and for your kind words. We look forward to welcome you back again with us.Regards, Manu VargheseFront Office

8/10 Good

Anthony

Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Stayed 1 night in Oct 2023
Response from Manu on Nov 4, 2023
Dear Mr. Stephen,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

4/10 Poor

Andrew

Stayed 1 night in Oct 2023
Response from Manu on Nov 4, 2023
Dear Mr. Andrew,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay, so we extended.
Really enjoyable stay, so we extended. Nice old hotel in its own grounds so nice n quiet with a large car park with security cameras. The restaurant is comfortable with very reasonable prices, and the staff are very friendly and on the ball. Our waitress, Ellie, was really cheerful, professional and a local girl who found time to give some tourist guide information!
Stayed 1 night in Oct 2023
Response from Manu on Nov 4, 2023
Dear Mr. Jamie,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and happy that you liked our staffs services.Thank you so much and we look forward to welcome you back again.Yours sincerely, Manu VargheseFront Office

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manu on Nov 4, 2023
Dear Patron,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

8/10 Good

Sarah

Stayed 1 night in Sep 2023
Response from Manu on Nov 4, 2023
Dear Miss. Sarah,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

6/10 Okay

John

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
September break
Was disappointed that the hotel charge extra for breakfast and the use of the pool. Nice big bed which was comfortable.
Stayed 1 night in Sep 2023
Response from Manu on Nov 4, 2023
Dear Mr. John,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and will use them constructively.Yours sincerely, Manu VargheseFront Office

4/10 Poor

James

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Run down hotel
Stayed 1 night in Sep 2023

6/10 Okay

Colin

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Michaela

Liked: Cleanliness, room comfort
A Bit Disappointed
We had a good check in. Went to our room, which was clean and comfy. We had booked a table in the restaurant for our evening meal. I can only use the words ‘ping food’. I thought being a 4 star hotel the restaurant would have offered more! We went down for breakfast at 9.20 ( serving until 10) and were confronted with very little cooked food left! A large amount of bacon and sausage was eventually brought out but there was no sign of any eggs. My husband is GF, we notified the hotel before arrival. When we asked the young waitresses if the hash browns were GF they disappeared into the kitchen to ask and we heard no more, so the ‘ cooked breakfast’ was in complete
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Disliked: Staff & service
Nothing positive to say as they charged me full price for a night I never stayed. Disgraceful customer service. Avoid.
Stayed 1 night in Jun 2023

2/10 Terrible

Douglas

Stayed 1 night in Sep 2023

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay - no problems
Stayed 1 night in Sep 2023

6/10 Okay

Kimberley

Liked: Room comfort
Disliked: Cleanliness, staff & service
We stayed in the midlands to break up a long journey and go to the safari park. The photos looked nice and with there being a pool i thought that would be brilliant. Reception wasnt the friendliest when we got there. We had a room the furthest possibly away from anything. The room itself was nice. The bed was huge! Tea & coffee were available in the room. The other parts are where the review goes downhill. As beforementioned we stayed for the pool. Even as a guest there is a charge which ive never experienced before but hey ho. £5 for adults and £2 for children. The changing rooms were filthy. There was no upkeep of the wet floor. There was also no way to lock your lockers so i had to take my things by the side of the pool to keep an eye on them. Not very relaxing. The pool was over chlorinated so we didnt stay long. We then had a meal in the restaurant. The food was average. My food came out first which was unusual. The chips were lukewarm. My partner told me to start. I had gotten through half my meal and my partners still wasnt there. I asked someone and i think they must have forgotten to put it through so we ate seperately. There was no apology, nothing. The vibe is off here. With some care it could be decent but its clearly been let to go downhill. Some staff try, but dont bother speaking to anyone in a suit because they have no idea what they are doing.
Stayed 1 night in Aug 2023

6/10 Okay

SALLY

Travelled with family
Stayed 1 night in Aug 2023

8/10 Good

jane

Stayed 1 night in Aug 2023

4/10 Poor

Emmanuel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2023

2/10 Terrible

Ross

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Lift - broken Pool - shut Bar & staff - poor selection/clueless Had to stay in Stourport, so stayed here having picked it out of a bad bunch. Sad that so many of the reviews are negative and nothing seems to be put in place to improve. Will not be staying here again if needed and will happily book somewhere further out.
Stayed 1 night in Aug 2023

8/10 Good

Simone

Stayed 1 night in Aug 2023

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
Hotel was disappointing we booked because we wanted to use the pool which we had to pay £16 extra for 2 adults and two children. The changing rooms were dirty, the jacuzzi was broken and it just generally looked dirty and not looked after. Breakfast cost £42 the sausages were under cooked the cereal was stale, cutlery wasn’t clean. It was a expensive disappointment. There was a wedding on which was fine but we weren’t guests at the wedding but our room was in the middle of all the wedding guest so a lot of noise and disturbed sleep as the wedding party were in and out of all rooms all night.
Stayed 2 nights in Aug 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Regina

Stayed 1 night in Jul 2023

10/10 Excellent

Shaun

Stayed 1 night in Jul 2023

6/10 Okay

Nick

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor restaurant service. Left after 25mins for our order not being taken.
Stayed 2 nights in Jul 2023

6/10 Okay

Julia

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

CERIAN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok room
Room was clean and tidy. Comfortable bed - a little high to get on to. Very quiet room which was great. Good bathroom - bath a little slippery but all in working order. Had dinner in restaurant both nights- good service and delicious food. Breakfast was disappointing - definitely not worth the price. Only one person serving on Saturday who was barely there, they ran out of bread on Saturday for toaster. Juices, water and milk needed replenishing both days - slow doing this. Hot buffet generally good but not well stocked. Sausages barely cooked. Only strawberry jam for toast on Saturday. No marmalade either day. My advice - dont pay extra for breakfast, not worth the money!
Stayed 2 nights in Jul 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Travel further and stay somewhere nicer!
We booked this hotel very last minute to coincide with a trip to West Midlands Safari Park. There was nothing else availabke and thought how bad can it be? Well, it was probably the worst hotel ive ever stayed in! Check-in was slow but pleasant enough. Got our key and were shown down a dark and dreery corridor which resembled a cheap motel. The reason it's dimly lit is so you cant see how terrible the carpets and corridor are. Once in the room we found a dead moth and dead spider under the window on the floor so it obviously hadnt been cleaned properly. I also removed hairs from one of the beds. To allow them time to sort this out we went to the pool (which costs £5/adult £2/child extra). The building is clearly in disrepair and smelt a bit. The pool reception doesnt make any sense, you arrive at reception, then taken through to another part to pay, then back to where you were. No sign in changing rooms for how to access pool and the floors were absolutely filthy. Pic of towels just from touching the floor whilst drying off attached. The whole business is clearly struggling and could seriously do with a visit from Alex Polizzi the Hotel Inspector as they are trying which is evident in the nice toiletries and the fact they even have the spa. We did not visit the restaurant or bar as we were put off by the rest of our experience and the place looks like it needs a complete overhaul. This should not be a 4 star hotel, I'm astounded that it is. I wouldn't recommend staying here
Stayed 1 night in Jul 2023

8/10 Good

Jade

Stayed 2 nights in Jul 2023

6/10 Okay

Nina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

6/10 Okay

Roger

Stayed 1 night in Jun 2023

6/10 Okay

Simon

Stayed 3 nights in Jun 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service
Shower plumbing needs fixing.
Stayed 1 night in Jun 2023