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Best Western Potomac Mills - Woodbridge Hotels
Rating: 2.5 Stars

Best Western Potomac Mills

14619 Potomac Mills Road, Woodbridge - Map
"Customer Service"
Hotel was nice but the staff were rude and very unwilling to go an extra step to assist anyone. My room was supposed to be ready at 3:00. Arrived at 3:10 and was told I had to wait 30 to 45 minutes as it was not ready. I scheduled this in January for 2 consecutive days and requested the same room. Upon arrival the desk clerk said I would not be able to stay in the same room and they couldn't even find my 2nd reservation. I asked for a manager and was told I would have to wait until 5:00 when one arrived on duty. The manager upon arrival, did find both reservations and allowed me to stay in the same room both nights. Sunday morning after I ate my breakfast, I returned to my room and my key had been deactivated. I had to have my card reactivated which took approximately 30 minutes that I did not have available in my schedule. I feel the hotel is poorly run and understaffed.
Frank from Richmond, VA
Situated in the business district, this hotel is close to Potomac Mills. Area attractions also include Lake Ridge Park …More

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