All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 488 out of 1008 reviews" "
10 - Excellent
488
Rating 8 - Good. 347 out of 1008 reviews" "
8 - Good
347
Rating 6 - Okay. 105 out of 1008 reviews" "
6 - Okay
105
Rating 4 - Poor. 43 out of 1008 reviews" "
4 - Poor
43
Rating 2 - Terrible. 25 out of 1008 reviews" "
2 - Terrible
25
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Helen
Travelled with family
Mar 28, 2024
Liked: Cleanliness, staff & service, amenities
I paid for a suite. It said in description there were two queen beds and one pull out sofa. The two queen beds were up in the wall, and we had to pull them down. The couch cushions were very worn and had torn spots. None of us slept hardly at all because of the person above us walking back and forth pretty much all night. I’m very disappointed and won’t be going back to a Best Western.
The only bad thing we can say is the elevator was broke and our room was on the 3rd floor. Breakfast was great. Close to restaurants and ski slopes.
Andrew
Stayed 5 nights in Mar 2024
Response from Misty McManus, General Manager on Mar 23, 2024
We do apologize about the elevator being out of service. It was certainly inconvenient for guests and staff! Good news is that is now fixed and fully operational!
The location near restaurants and shopping, as well as the proximity to the Link bus stops was amazing. This hotel was exactly what we expected it to be and is the perfect place to stay when visiting Winter Park.
Lisa
Stayed 3 nights in Mar 2024
Response from Misty McManus, General Manager on Mar 23, 2024
We are so happy that you enjoyed your stay, it is guests like you that make this job a pleasure to work at!Thank you.
The whole stay was great
Perfect location for the ski bus and a very good selection for breakfast
Robert
Stayed 4 nights in Feb 2024
Response from CC on Mar 4, 2024
Robert,Thank you for your fantastic review. We are glad your stay was a great one. As we strive to make our guest stays a positive one.Sincerely,Best Western
Staff was extremely welcoming and friendly. The breakfast was great and offered a variety of options. I liked that the stairs were very accessible. .
Cheryl
Stayed 2 nights in Feb 2024
Response from Your Friends at Best Western Alpenglo Lodge on Mar 1, 2024
Thank you so much for your review, Cheryl! We strive to be the best at what we do, which is to exceed guest expectations. We also pride ourselves on having the best breakfast in town! ;) I hope this reply finds you well, and we look forward to serving you again.
2/10 Terrible
Carlos
Feb 25, 2024
Disliked: Cleanliness
Carlos
Stayed 3 nights in Feb 2024
Response from Misty McManus, General Manager on Feb 27, 2024
I am so sorry your experience was not great while staying with us. I would love to get more information from you about how we could have improved your stay. Please reach out to us.
8/10 Good
Mary jo
Travelled with family
Feb 24, 2024
Liked: Cleanliness, staff & service, amenities
Was a great ýg
Mary jo
Stayed 4 nights in Feb 2024
Response from Your Friends at Best Western Alpenglo Lodge on Feb 24, 2024
Thank you so much for taking the time to write a review! We are so happy you stayed with us and we look forward to serving you again!
Response from Your Friends at Best Western Alpenglo Lodge on Feb 24, 2024
Hello Brenda. Thank you so much for giving us a five-star review! We strive to give our best and go the extra mile to exceed our guests' expectations! Thank you again, and we look forward to serving you again in the future!
Response from Front Desk at Best Western Alpenglo Lodge on Feb 22, 2024
Thank you for staying with us, Cheryl! It was wonderful to have you at the Best Western Alpenglo Lodge! We look forward to serving you again in the future!
Jeffery,Thank you for your review, we are glad your stay with us good. I would like to know what prompted the 4-star rating, so we may address any issues. Again, thank you and we hope to see you again soon.Sincerely,Best Western
Mary,Thank you for your great 5 out of 5 review. We are happy you had a great stay, and we met your expectations. We hope to see you again soon.Sincerely,Best Western
Parking is minimal. Staff is good 👍, room is great up to shower needs maintenance 😀 not a deal blower.
Todd
Stayed 1 night in Feb 2024
Response from CC on Feb 14, 2024
Todd,Thank you for your great review, I have passed on the concerns with the shower to our maintenance department. We are glad you had a good stay, we look forward to you coming back to stay with us in the future.Sincerely,Best Western
Very nice and convenient for skiing and exploring Winter Park.
Very friendly and great breakfast!
Rooms could be updated with heat/air controls and lose the bedspread.
Julie D.
Stayed 3 nights in Jan 2024
Response from CC on Feb 9, 2024
Julie,We appreciate the great review of our breakfast and the friendliness of our staff. We are currently in the process of replacing the heating/air conditioning units. As for the bedspreads we are required to have them on our beds.Sincerely,Best Western
Carolyn,Thank you for the 5 out 5 review, we are looking forward to seeing you again.Sincerely,The Best Western Team
6/10 Okay
erik
Jan 20, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location to the resort, quiet atmosphere and large breakfast. There could’ve been USB charging ports. Don’t forget to bring your charging blocks!
erik
Stayed 2 nights in Jan 2024
Response from CC on Feb 14, 2024
Erik,Thank you for your review, we appreciate the feedback. We are currently in the process of getting USB ports in all the rooms. We hope to see you again.Sincerely,Bets Western
Staff were friendly and helpful. Breakfast was good. Lift station was in walking distance from the hotel. Nice little park close to the hotel with a playground for kids
Mandana
Stayed 4 nights in Jan 2024
Response from Carol on Jan 18, 2024
Mandana,We appreciate the great review you gave our hotel and staff. We look forward to seeing you again soon.Best Western
Cleaners are perfect! The front desk was out for check in tho so had to call them for check in
Ma
Stayed 1 night in Jan 2024
Response from CC on Jan 18, 2024
Ma,I am sorry that you had to call to have the front desk agent back at the desk. Thank you for the wonderful review of our cleaning staff. We look forward to seeing you again.Best Western
8/10 Good
Karen
Jan 2, 2024
Karen
Stayed 1 night in Jan 2024
Response from CC on Jan 25, 2024
Karen,Thank you for the review, we are looking forward to seeing you again.Best Western
10/10 Excellent
Josh
Travelled with family
Dec 23, 2023
Liked: Amenities
Josh
Stayed 1 night in Dec 2023
Response from Carol on Dec 30, 2023
Good afternoon,Thank you for your 5 out of 5 rating. We are happy we met your expectations. We look forward to seeing you soon.Best Western Team
10/10 Excellent
flor
Dec 23, 2023
flor
Stayed 3 nights in Dec 2023
Response from Carol on Dec 30, 2023
Good afternoon,Thank you for your 10 out of 10 rating. We are happy we met your expectations. We look forward to seeing you again.Best Western Team
8/10 Good
Molly
Travelled with family, Travelled with family and small children
Dec 12, 2023
Liked: Cleanliness, staff & service, amenities
It’s a decent hotel. Nothing too great or fancy, it’s a Best Western at the end of the day.
Molly
Stayed 1 night in Dec 2023
Response from BW Alpenglo Lodge on Dec 16, 2023
We thank you for your review of our hotel, and though we are a basic Best Western, there are many more brands under the Best Western umbrella that do offer a more luxurious and upscale experience such as the Aiden by Best Western or the Vib by Best Western. We certainly hope that you will try them out.
8/10 Good
Tai
Dec 1, 2023
Liked: Cleanliness, staff & service, room comfort
Tai
Stayed 2 nights in Nov 2023
Response from Carol on Dec 30, 2023
Good afternoon,I am sorry to hear we didn't quite meet your expectations, you could elaborate on what you weren't satisfied with so we may try to fix it. We hope you will come back and see us.Best Western Team
10/10 Excellent
Jeffrey
Nov 30, 2023
Jeffrey
Stayed 1 night in Nov 2023
Response from Carol on Dec 21, 2023
Jeffrey, Thank you for the wonderful rating. We are glad you enjoyed your stay and we hope to see you again.Sincerely,Best Western
10/10 Excellent
Melanie
Nov 21, 2023
Melanie
Stayed 2 nights in Nov 2023
Response from Carol on Dec 22, 2023
Melanie,Thank you for your kind review. We look forward to seeing you soon.Thank you,Best Western
10/10 Excellent
Douglas
Oct 30, 2023
Douglas
Stayed 2 nights in Oct 2023
Response from Chris on Nov 20, 2023
Thank you so much for your kind review, Douglas! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate
Thank you, BW Alpenglo! We had a great time in WP. The location is perfectly central to all the WP stops we wanted to hit. THANK YOU!
AMANDA
Stayed 2 nights in Oct 2023
Response from Carol on Oct 13, 2023
Amanda,Thank you for the fantastic review. We are happy you enjoyed your stay and enjoyed W.P. We hope you come back and see us again.Sincerely,CarolOperations
Great customer service. Good location directly off the highway.
Tami
Stayed 4 nights in Sep 2023
Response from Chris C on Sep 25, 2023
Thank you so much for your kind review, Tami! I agree: we do have one of the Best locations in Winter Park! And I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
We had a great stay Winter Park and 3 night at the Best Western Alpenglo. We had a wedding on Saturday and what a beautiful setting and the weather was wonderful.
The hotel had very nice staff and the whole property was nice, clean and welcoming.
Becky
Stayed 3 nights in Sep 2023
Response from Chris C. on Sep 25, 2023
Thank you so much for your kind review, Becky! I am Very Happy you enjoyed your Wedding experience here in Winter Park & I'm glad we were able to make your stay Excellent! I also appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
Debbie at check in was nice. There were no towels at the hot tub and my husband said the temp was too hot. The staff in the morning were elusive, not welcoming at all. Breakfast was good. Rooms are small but clean and comfortable. I think the price for this room during off season is way too much.
Kristine
Stayed 1 night in Sep 2023
Response from Chris C. on Oct 2, 2023
Thank you so much for your kind review, Kristine! I agree: Debbie is VERY NICE!! And I appreciate your taking the time to recognize her hard work! We value our guests & strive to make your vacation experience the BEST!! I will be Sure to share this Very KIND review with Debbie, as well....!!! So sorry to hear about the morning staff and sorry the Hot Tub was not to your satisfaction---did you share your 'Hot Tub Issues' with the Front Desk so that we could have worked to fix and/or correct the Issue while you were staying with us?? I agree that Breakfast is Great here: I have been told by MANY GUESTS that we have the BEST Breakfast in Town....!!!! I am glad that overall you enjoyed your experience here & I hope you give us the opportunity to host your travels again in the future so that we may do an even Better job next time at making your Vacation experience the BEST!!!! We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate
Thank you so much for your kind review, Brad! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
8/10 Good
Steve
Aug 26, 2023
Steve
Stayed 1 night in Aug 2023
Response from Chris on Sep 16, 2023
Thank you so much for your kind review, Steve! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate
This is my second stay here, and both were good. The location is super convenient. For anyone looking to stay and enjoy everything Winter Park or Fraser has to offer, this is an excellent choice.
Jill
Stayed 1 night in Aug 2023
Response from Nancy N Price General Manager on Aug 25, 2023
Thank you so much for your kind words Jill!We are so happy you enjoyed your 1st stay so much that you returned again.I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
Thank you so much for your kind review, Dwayne! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
Response from Nancy N Price General Manager on Aug 13, 2023
Thank you so much for your kind words Gerald,I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
The bed was comfy and everything was clean, that's important to me. The breakfast was awesome.
Mindy
Stayed 1 night in Aug 2023
Response from Nancy N Price General Manager on Aug 13, 2023
Thank you so much for your kind words, Mindy!We pride ourselves on having the BEST hot breakfast in town. I am so glad you enjoyed it.I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
8/10 Good
Leslie
Travelled with family
Aug 7, 2023
Liked: Cleanliness, staff & service
Parking was a little difficult. There was not enough space for hotel guests and needed to park next door.
Leslie
Stayed 2 nights in Jul 2023
Response from Nancy N Price General Manager on Aug 7, 2023
Thank you so much for your kind review Leslie,I apologize for the parking. We own all the property, so you parked in one of our lots.I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
Thank you so much for your kind review, Lauren! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
8/10 Good
Judy, Steamboat Springs
Aug 2, 2023
Liked: Staff & service
Check in was great and the clean and comfortable
Judy
Stayed 1 night in Jul 2023
Response from Chris on Aug 6, 2023
Thank you so much for your kind review, Judy! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
Response from Nancy N Price General Manager on Jul 30, 2023
Thank you so much for your kind review.I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
Response from Nancy N Price General Manager on Jul 31, 2023
Thank you so much for your kind words Timothy,I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
10/10 Excellent
Andrew
Jul 29, 2023
Andrew
Stayed 1 night in Jul 2023
Response from Chris on Aug 19, 2023
Thank you so much for your kind words, Andrew!! I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff. We value our guests and strive to make your vacation experience the Best! I Greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate
We were very pleased with our stay, great service, clean, updated room, smelled amazing when we walked into our room. Breakfast was great a ton of selections. Will definitely stay again.
Antoinette
Stayed 1 night in Jul 2023
Response from Nancy N Price General Manager on Jul 17, 2023
Thank you so much for your kind words Antoinette,We pride ourselves on having the BEST hot Breakfast in town.I appreciate your taking the time to recognize our staff and their hard work. I am blessed to have such a great crew.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staffWe look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge
10/10 Excellent
Aaron
Jul 16, 2023
Aaron
Stayed 2 nights in Jul 2023
Response from Chris on Aug 6, 2023
Thank you so much for your kind words Aaron. I appreciate your taking the time to recognize our staff and our hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best! We greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate