Extérieur

Howard Johnson by Wyndham Winnipeg West – Avis

3 out of 5
Howard Johnson by Wyndham Winnipeg West
3740 Portage Ave, Winnipeg, MB

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 391 avis sur 1006." "
Note de 8 – Bien, d’après 359 avis sur 1006." "
Note de 6 – Acceptable, d’après 129 avis sur 1006." "
Note de 4 – Médiocre, d’après 74 avis sur 1006." "
Note de 2 – Terrible, d’après 53 avis sur 1006." "

8,2/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

7,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Dominique

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parfait! Endroit idéal avec son chien!
Séjour de 1 nuit en avril 2024
Simran , Front office Manager a répondu le 25 avr. 2024
Hi Dominique,We're thrilled to hear that you and your dog had a perfect stay with us! Providing an ideal experience for our guests, including those with furry companions, is important to us. If you have any suggestions or if there's anything else we can do to make your next visit even better, please feel free to reach out. We appreciate your feedback and look forward to welcoming you both back soon! Safe travels!

2/10 – Terrible

Nicola

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Management a répondu le 30 août 2023
We are very sorry to see that your stay did not live up to your expectations, or our standards. We are always looking to exceed our guests expectations and we hope to have another opportunity in the future to prove that.

8/10 – Bien

caroline

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en juillet 2023
Management a répondu le 25 juill. 2023
Thank you for your review. We are glad you enjoyed your stay here at Howard Johnson by Wyndham.

6/10 – Acceptable

Emilie

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Propreté
Our dog found a McDonalds hamburger under the bed. Only problem : we didn’t eat McDonalds… when mentionned it at guest services they nodded and said « oh, yeah, under the bed ». Meaning they don’t clean under beds? Kind of disappointing because everything was good! Oldish hotel, but they really leaned into the vintage angle and it’s very pretty. Breakfast was sensational! Good stop for a night, kind of far from downtown if you wanna walk around. Though everything is 15 mins away with a car.
Séjour de 1 nuit en juin 2023
Management a répondu le 27 juin 2023
Hello Emile.Thank you for taking the time to leave us a review. We would like to apologizing for missing cleaning the floor properly and for not addressing the issue directly at the time. We will be looking into the situation and making sure we have a better system in place. We are happy you enjoyed our breakfast and we hope we have another chance to show you a 5 star stay.

8/10 – Bien

Colette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Notre chambre était au premier plancher pas besoin de monter des marches d'escalier, du à notre âge.
Séjour de 1 nuit en mai 2023
Management a répondu le 19 mai 2023
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and we look forward to providing the same service on your next stay.

6/10 – Acceptable

PIERRE

Voyage en famille
Restaurant proche et pres des grande routes
Séjour de 1 nuit en avril 2023
Management a répondu le 7 avr. 2023
Thank you for taking the time to leave us a review.

10/10 – Excellent

Yvette

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était à notre goût.
Séjour de 1 nuit en août 2022
Management a répondu le 24 août 2022
Thank you for the great review.

8/10 – Bien

Véronique

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice confortable and clean Very good breakfast included Staff was helpful and smiling
Séjour de 1 nuit en juillet 2022
Management a répondu le 20 juill. 2022
Thank you for leaving us a review. We take pride in making sure our guest are happy with there stay. I will ass on your kind words to the staff. We look forward to the next time you stay with us.

8/10 – Bien

Johannes

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien pour le prix payé !
Séjour de 2 nuits en juin 2022
Austin, Front Desk Supervisor a répondu le 10 juill. 2022
Hello Johannes, thank you for this great review.I'm so glad to hear you enjoyed yourself. We hope to have you stay with us again soon.

10/10 – Excellent

Mathieu

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Les gens étaient gentils, le dejeuner était très bon !
Séjour de 1 nuit en juin 2022
Management a répondu le 1 juill. 2022
Thank you for the great review. We are happy to see you enjoyed the food and your stay. We look forward to providing the same service next time you are in town.

10/10 – Excellent

prudence

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien
Séjour de 1 nuit en juin 2022
Management a répondu le 29 juin 2022
Thank you for the great review. We look forward to the next time you stay with us.

8/10 – Bien

Marylene

Séjour de 1 nuit en juin 2022
Management a répondu le 8 juin 2022
Thank you for taking the time to leave us a review. We are happy you enjoyed your stay.

10/10 – Excellent

Stephanie

Séjour de 1 nuit en août 2021

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super!!
Séjour de 1 nuit en juillet 2021
Austin Front Desk Supervisor a répondu le 5 juill. 2021
Hello, thank you so much for this amazing review! I’m so glad to hear you enjoyed your stay with us. We all hope to have you stay with us again soon.

10/10 – Excellent

Nancy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2020
Thank you, Austin Front Desk Supervisor. a répondu le 9 août 2020
Hello Nancy, Thank you for the great review. We all love hearing from our guests and are extremely happy we were able to make your stay with us an enjoyable one.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2020
Austin, Front Desk Supervisor. a répondu le 5 janv. 2020
Good evening, thank you for leaving us a review! We always love hearing that our guests enjoyed themselves while staying with us. We hope to see you again soon!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien. Très propre. Personnel accueillant. Tout est a proximité. Bar resto épicerie
Séjour de 1 nuit en novembre 2019
Connor W a répondu le 22 nov. 2019
Thanks so much for your kind review! We appreciate you staying with us!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2019
Austin Opiola, Front Desk Supervisor. a répondu le 9 nov. 2019
Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay here. If we could do anything to improve for your next stay we would love to hear.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Courtoisie du personnels très belle chambre Pour les points négatifs je n’ ais rien trouvé 😊
Séjour de 1 nuit en octobre 2019
Austin, Front Desk Supervisor. a répondu le 20 oct. 2019
Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay. We here aim to always go above and beyond what our guests expect. We hope to see you again.

10/10 – Excellent

alain

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019
Achal Khanna a répondu le 16 sept. 2019
Thank you for rating your experience at Howard Johnson by Wyndham Winnipeg West. It is always a pleasure to receive positive scores. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Acceptable

Caroline

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Chambre propre et confortable
Chambre propre et confortable. À savoir, le petit déjeuner n'est pas sous forme de buffet. Il faut le commander comme au restaurant et le service fut très long car il n'y avait qu'une seule serveuse.
Séjour de 1 nuit en août 2019
Achal Khanna a répondu le 5 sept. 2019
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Winnipeg West. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour
Notre arrivée tardive s’est très bien déroulée, déjeuner excellent et explications sur la ville réalisées avec enthousiasme par les réceptionnistes.
Séjour de 2 nuits en mai 2019
Achal Khanna a répondu le 10 juill. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Winnipeg West. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Achal Khanna General Manager Howard Johnson By Wyndham Winnipeg hojowinnipegwest@outlook.com 204 837 5831

10/10 – Excellent

Simon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Je le recommande
Très bien pour le prix et bon déjeuner
Séjour de 1 nuit en mai 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Un réfrigérateur serait apprécié ainsi qu'une cafetière sur le meuble au lieu d'à l'intérieur qui rend son utilisation hasardeuse.
Séjour de 1 nuit en juin 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Situé un peu loin de la ville mais facilement accessible. Beaucoup de restaurants tout près.
Séjour de 2 nuits en juin 2018

8/10 – Bien

Rachel

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Denis, Sainte-Luce, Qc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Confortable et assez bien situé
J'ai couché deux soirs à cet hôtel il y a quelques temps. L'hôtel offre un bon rapport qualité/prix. Il est cependant situé à environ 15-20 minutes de l'aéroport mais il est à proximité d'une foule de services et de restaurants. Je recommande cet hôtel et je vais certainement y retourner lors de mes prochains passages à Winnipeg.
Séjour de 2 nuits en février 2018

8/10 – Bien

Angie

Points forts : Propreté
Just stayed for sleep it was hood
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Angie, Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a good experience during your stay, even if it was brief.Providing a comfortable and restful environment for our guests is important to us, and we're glad that we could meet your needs for a good night's sleep.Your feedback is valuable to us as we strive to continuously improve our services. If there are any specific areas where you believe we can enhance your experience in the future, please feel free to let us know. We always aim to exceed our guests' expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you our way!

2/10 – Terrible

Jen

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Jen, We sincerely apologize for any inconvenience or disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we take it very seriously.We're truly sorry to hear that your experience did not meet your expectations. Please know that we're committed to addressing the issues you've raised and improving our services based on your feedback.We would appreciate the opportunity to discuss your concerns in more detail and find a resolution that leaves you feeling satisfied. Please feel free to reach out to us directly at [your contact information], and we'll do everything we can to make things right.Once again, we apologize for falling short of your expectations, and we hope to have the chance to regain your trust in the future.

6/10 – Acceptable

Dawn

Points forts : Service et personnel
Could hear everything in the night. Thought we could have dinner at restaurant in motel but kids weren’t allowed.
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Dawn,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, both the positive aspects and the areas where we can improve.We're sorry to hear that you experienced noise disturbances during your stay. Providing a peaceful environment for our guests is important to us, and we apologize for any inconvenience caused. We will review our noise control measures to ensure that all guests can enjoy a restful night's sleep.Regarding the restaurant policy, we apologize for any confusion or disappointment. We strive to accommodate all our guests' needs and preferences as much as possible. We'll review our policies to see if there are opportunities for improvement or clearer communication.Your feedback helps us to continuously improve, and we sincerely appreciate it. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 – Excellent

Delaney

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Delaney, Thank you very much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us.Maintaining high standards of service is our top priority, and we're delighted that we could meet your expectations. Your feedback motivates us to continue delivering exceptional hospitality to all our guests.We truly appreciate your kind words and your recommendation. If you ever find yourself in the area again, we would be honored to welcome you back for another memorable stay.

2/10 – Terrible

Gaylene

Voyage de couple, Voyage d’affaires
Points faibles : Commodités
The car we have is awe full on the highway Thought we were going to die on the highway The roads were bad and driving this car Rio made it even scarier Never rent this car out if going on the highway Worst ride ever
Séjour de 2 nuits en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Gaylene, hank you for sharing your experience, although it appears there may have been some confusion regarding the subject of your review. While we appreciate your feedback, it seems your comments are related to a car rental experience rather than your stay at our hotel.We're truly sorry for any inconvenience or discomfort you experienced while driving. However, as a hotel, we unfortunately don't have control over external services such as car rentals. We recommend reaching out directly to the car rental company to address your concerns and provide them with valuable feedback.That said, we do hope that your hotel stay was comfortable and met your expectations. If there are any specific issues regarding your accommodation that you'd like us to address, please feel free to let us know, and we'll do our best to assist you.Thank you for your understanding, and we wish you safe travels in the future.

10/10 – Excellent

Andrew

Voyage de couple
Excellent breakfast
Séjour de 3 nuits en mai 2024
Simran , Front office Manager a répondu le 15 mai 2024
Hi Andrew, Thank you very much for your perfect rating! We are thrilled that despite the issues you mentioned, you still found your overall experience to be exceptional. Your feedback is important to us, and we will use it to further enhance our services and facilities for future guests. We hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or if you have any suggestions for us, please feel free to share. Thank you for choosing us, and we look forward to your next visit!

10/10 – Excellent

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 15 mai 2024
Hi Cynthia, Thank you very much for your perfect rating! We are thrilled that despite the issues you mentioned, you still found your overall experience to be exceptional. Your feedback is important to us, and we will use it to further enhance our services and facilities for future guests. We hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or if you have any suggestions for us, please feel free to share. Thank you for choosing us, and we look forward to your next visit!

8/10 – Bien

Arnold B.

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly, efficient staff. Breakfast, cooked to order, was excellent - the vegetable and cheese omelets were perfect.
Séjour de 2 nuits en mai 2024
Simran , Front office Manager a répondu le 15 mai 2024
Hi Arnold, Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and efficient. It's wonderful to know that you enjoyed our cooked-to-order breakfast, especially the vegetable and cheese omelets. Your compliments will be shared with our team, and we hope to have the pleasure of welcoming you back soon for another excellent stay. If there's anything else we can do to make your visit even better, please let us know. Thank you for choosing us!

10/10 – Excellent

Sherry

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great Continental breakfast, variety to choose from and made fresh as you wait
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 15 mai 2024
Hi Sherry,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our continental breakfast and appreciated the variety and freshness of the options available. We strive to provide a delightful start to your day, and it's great to know we met your expectations. We look forward to welcoming you back soon. If there's anything else we can do to enhance your stay, please let us know. Thank you for choosing us

10/10 – Excellent

Dean

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The parking lot noise from bar
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 15 mai 2024
Hi Dean, Thank you for your feedback and for rating us 5/5 despite the noise issue. We apologize for the disturbance caused by the noise from the bar's parking lot. We understand how important a quiet environment is for a comfortable stay.We appreciate your patience and will look into ways to mitigate this noise for future guests. Please feel free to request a room further away from the bar area on your next visit, and we'll do our best to accommodate you.Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable experience. If there's anything else we can do to improve your stay, please let us know.

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a great little hotel. Comfy beds, good hot shower, nice staff and a complimentary breakfast cooked to order. If we're ever coming through Winnipeg again we will be back!
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 8 mai 2024
Hi Heather, We're thrilled to hear that you enjoyed your stay with us! Providing a comfortable and welcoming experience for our guests is always our top priority. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back whenever your travels bring you to Winnipeg again! If there's anything else we can assist you with, please feel free to reach out.

10/10 – Excellent

Joanne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Clean, quiet and comfortable beds. Very good breakfast
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 8 mai 2024
Hi Joanne, Thank you for your positive feedback! We're delighted that you found our accommodations clean, quiet, and comfortable. It's wonderful to hear that you enjoyed our breakfast offerings as well. We strive to provide a pleasant experience for all our guests and hope to welcome you back again soon. If there's anything else we can do to make your next stay even better, please let us know. Safe travels!

8/10 – Bien

Gayle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly and breakfast served with a smile..😊
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 8 mai 2024
Hi Gayle,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our friendly staff and enjoyed our breakfast service. Providing exceptional hospitality is our priority, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. Have a wonderful day!

8/10 – Bien

Dale

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We like the complimentary breakfast but it was the weekend and parking at night was limited due to events at the attached bar. Also noise from other guests in the hall at night
Séjour de 3 nuits en mai 2024
Simran , Front office Manager a répondu le 8 mai 2024
Hi Dale, Thank you for your feedback. We're glad you enjoyed the complimentary breakfast. We apologize for any inconvenience caused by limited parking during weekend events at the attached bar and noise from other guests in the hallway at night. We appreciate your understanding and will work to address these issues to improve our guests' overall experience. Please feel free to reach out if you have any further concerns or if there's anything else we can do to make your next stay more enjoyable. Thank you for choosing us, and we hope to welcome you back soon.

10/10 – Excellent

Anne

Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Anne, Thank you very much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us.Maintaining high standards of service is our top priority, and we're delighted that we could meet your expectations. Your feedback motivates us to continue delivering exceptional hospitality to all our guests.We truly appreciate your kind words and your recommendation. If you ever find yourself in the area again, we would be honored to welcome you back for another memorable stay.

6/10 – Acceptable

Pamela

Points faibles : Propreté
No elevator and my husband has problems with stairs
Séjour de 1 nuit en mai 2024
Simran , Front office Manager a répondu le 8 mai 2024
Hi Pamela,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of an elevator, especially considering your husband's difficulty with stairs. We do have ground-floor rooms available with outside access for guests who prefer or require easier access. You can conveniently park right in front of these rooms for added convenience. We appreciate your feedback and hope that this accommodation option will better suit your needs on your next visit. Please feel free to reach out to us directly to arrange for a ground-floor room for your next stay. Thank you for choosing us, and we look forward to welcoming you back.

10/10 – Excellent

Sandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This place was my home off and on for five months when my mom was battling cancer. The staff made it feel like home, they treat you so good! My last stay was Sunday the 27th of April. The day I lost my mom. I liked it because it was near a shopping area, you could walk safely, and it was near by food also, it was also close to what’s called the Perimeter Highway, a road the circles the city and can get you anywhere fairly quick! Thanks to everyone there.
Séjour de 3 nuits en avril 2024
Simran , Front office Manager a répondu le 2 mai 2024
Hi Sandy Thank you so much for taking the time to share your experience with us. We are deeply saddened to hear about the loss of your mother, and our hearts go out to you during this difficult time.It means a lot to us to know that our staff were able to make your stay feel like home during such a challenging period. Providing a comfortable and supportive environment for our guests is always our top priority, and we're glad to hear that you felt well taken care of.We're also pleased to hear that you found our location convenient and safe, and that you were able to enjoy the nearby amenities. Your kind words mean a great deal to us, and we truly appreciate your recommendation.If there's anything we can do to support you further, please don't hesitate to reach out. Wishing you peace and comfort in the days ahead.

10/10 – Excellent

HARMANDEEP

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Its good
Séjour de 1 nuit en avril 2024
Simran , Front office Manager a répondu le 2 mai 2024
Hi Harmandeep, Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 – Terrible

Wayne

Séjour de 1 nuit en avril 2024
Simran , Front office Manager a répondu le 26 mai 2024
Hi Wayne, We sincerely apologize for any inconvenience or disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we take it very seriously.We're truly sorry to hear that your experience did not meet your expectations. Please know that we're committed to addressing the issues you've raised and improving our services based on your feedback.We would appreciate the opportunity to discuss your concerns in more detail and find a resolution that leaves you feeling satisfied. Please feel free to reach out to us directly at [your contact information], and we'll do everything we can to make things right.Once again, we apologize for falling short of your expectations, and we hope to have the chance to regain your trust in the future.

10/10 – Excellent

Gloria

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s very quiet and comfortable.
Séjour de 3 nuits en avril 2024
Simran , Front office Manager a répondu le 2 mai 2024
Hi Gloria,That's wonderful to hear! Creating a peaceful and comfortable environment for our guests is always a top priority for us. We're thrilled that you found your stay quiet and comfortable. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 – Excellent

Jonny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Simran , Front office Manager a répondu le 2 mai 2024
Hi Jonny, Thank you so much for your glowing 5/5 rating! We truly appreciate your positive feedback and are thrilled to hear that you had such a fantastic experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another wonderful stay

6/10 – Acceptable

Minoo

Voyage en famille, Voyage d’affaires
My room size was good. The breakfast was starting at 7:00, it is not a bad idea to start it at 6:30 as some gust workers need to start early at work. There was not air exhaust from the washroom and humid air was stagnating in there after the shower or using the washroom. The exhaust air in the hallway was poor too. Their debit machine at the check in desk was not working properly sometimes.
Séjour de 5 nuits en avril 2024
Simran , Front office Manager a répondu le 2 mai 2024
Hi Minoo, Thank you for sharing your feedback with us. We're glad to hear that you found your room comfortable and spacious. We appreciate your suggestion regarding the breakfast timing we do understand the importance of catering to early risers, and I'm pleased to inform you that we offer a cold breakfast option starting as early as 4:00 AM. This includes a variety of choices such as cereal, muffins, yogurt, fruits, and more, ensuring our guests have a fulfilling start to their day, even for those with early work commitments.. Additionally, we apologize for any inconvenience caused by the lack of air exhaust in the washroom and hallway. Your comments are valuable, and we will address these concerns to enhance the overall experience for our guests.Regarding the debit machine, we apologize for any inconvenience you experienced. Our team is working to ensure that this issue is promptly resolved. Thank you once again for choosing to stay with us, and we hope to welcome you back for an even more enjoyable experience in the future.