Seasonal outdoor pool, open 9 AM to 10 PM, sun loungers
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Reviews of Holiday Inn Express Winchester South-Stephens City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Winchester South-Stephens City, an IHG Hotel
165 Town Run Ln, Stephens City, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 308 out of 671 reviews" "
Rating 8 - Good. 207 out of 671 reviews" "
Rating 6 - Okay. 82 out of 671 reviews" "
Rating 4 - Poor. 49 out of 671 reviews" "
Rating 2 - Terrible. 25 out of 671 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Business traveller
Nicely updated property. Beds and pillows were very comfortable. Quiet hotel even though right near I-81. Friendly front desk staff at check in and check out!
Stayed 1 night in Apr 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!!😊
Stayed 2 nights in Mar 2024

8/10 Good

Marc

Travelled with family
Liked: Property conditions & facilities
Having to pay in advance was not great.
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great little restaurant within a 5 minute walk. Roma’s!
Stayed 1 night in Mar 2024

8/10 Good

Christopher, Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable beds. Overall an enjoyable stay. Thanks!
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very clean!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Ginger

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you so much for letting us know you enjoyed your stay.We appreciate you choosing us.

10/10 Excellent

E.

Stayed 3 nights in Dec 2023

10/10 Excellent

Nitin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Michelle on Dec 26, 2023
Hi;Thank you for letting us know you had a great stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michelle on Dec 26, 2023
Hi;Thank you for letting us know you had a great experience at our hotel and thank you for being a great guest!

10/10 Excellent

patricia

Stayed 1 night in Dec 2023
Response from Michelle on Dec 26, 2023
Thank you for being a great guest.We appreciate you choosing us.

4/10 Poor

Chaitanya

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Michelle on Dec 26, 2023
Hi;Thank you for letting us know about your recent experience at our hotel.We apologize for not exceeding your expectations and we hope to have another opportunity to serve you well in the future.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Michelle on Jan 5, 2024
Hi;Thank you for choosing us.We appreciate you.

10/10 Excellent

carmen, providence

Stayed 1 night in Nov 2023
Response from Michelle on Jan 5, 2024
Hi;Thank you for being a great guest.

10/10 Excellent

Erin

Fast ch vi in, clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy accessibility and was able to get us on the first floor as requested which was very important.
Stayed 1 night in Nov 2023
Response from Michelle on Dec 21, 2023
Hi;We are so happy to hear that you we met your expectations.Thank you for being a great guest.

8/10 Good

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff easy checkin super clean quiet great stay.
Stayed 1 night in Nov 2023
Response from Michelle on Dec 21, 2023
Hi; Thank you for letting us know you had a great experience!Our staff will be so encouraged that we served you well.Come back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Julie

Travelled with family
Disliked: Property conditions & facilities
Needs updated. Sink clogged and toilet ran all night.
Stayed 1 night in Nov 2023
Response from Michelle on Dec 21, 2023
Hi; we apologize for the inconveniences during your stay.We hope that you enjoyed your time with us in other aspects.Thank you for choosing us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice stay. Clean, no noise and a good breakfast with a good rate. My only comment is that the room as dark. The big light in the corner didn't work.
Stayed 1 night in Nov 2023
Response from Michelle on Dec 21, 2023
Hi;Thank you for letting us know you loved your experience with us!We will be sure that the light is working; thank you for being a great guest.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some items were a little dingy (the vent in the bathroom in the room I was staying in), but breakfast was hot and good and staff were friendly. Walkable to fast food and across the street from a Dunkin and a Starbucks very close as well. Good stay at a reliable chain
Stayed 1 night in Nov 2023
Response from Michelle on Dec 21, 2023
Hi;Thank for letting us know you enjoyed your stay.We appreciate you giving us information on the vent.Come back again!

6/10 Okay

Suresh Kumar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Morning break fast was excellent. On the other part room was stinky and bathroom was not soo clean.
Stayed 1 night in Oct 2023
Response from Michelle on Dec 21, 2023
Hi;Thank you for the kind compliment on breakfast.We apologize for the situation with your room and bathroom. We hope you let us know while on property so that we took care of you.Thank you for choosing us; we appreciate you.

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Catherine

Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel is a real gem . They have really upped their game from the last time I was there. They have renovated and done a really nice job. The beds were so comfortable and coming off a long drive trip that was like heaven to fall into them. Bathrooms are really nice lots of counter space and water pressure was good. I only wish that hotels would put in hand held showers . The continential breakfast was amazing. We left with our bellies full and made it to our destination without having to stop. keep up the good work.
Stayed 1 night in Sep 2023

8/10 Good

William

Stayed 1 night in Sep 2023

10/10 Excellent

Durell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Sleep!
I have no complaints. The staff was polite and friendly. One day stay to take a break from driving. An enjoyable stay
Stayed 1 night in Sep 2023

8/10 Good

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a warm welcome from the woman at the front desk and were checked into our room in just a few minutes. The room was nice & clean. The only thing missing was hooks and/or towel bars in the bathroom. There's no place to put clothes, a robe or the towel you want to use after a shower. Otherwise everything was very good. We'd definitely stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very safe, clean and family friendly.
Stayed 1 night in Aug 2023

8/10 Good

Gary

Liked: Amenities, property conditions & facilities
It is a good place to stay
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very nice, in fact one of the nicest hotels we stayed at recently. Very nice staff. Beds nice and soft and slept like a dream.
Stayed 1 night in Aug 2023

6/10 Okay

Thaslima

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Staff refused to allow early check in even through the entire parking lot was empty. The rooms had a musty damp smell. We had 3 rooms and they all smelled like that.
Stayed 1 night in Aug 2023

10/10 Excellent

Judy

Travelled with group
Liked: Amenities
Your cleaning staff needs to clean toilets better under rimes especially
Stayed 1 night in Aug 2023

10/10 Excellent

Janice

Stayed 1 night in Aug 2023

10/10 Excellent

Shirley, Sayre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was we found a dirty wash cloth hanging over the shower when we arrived. Otherwise, clean and comfortable
Stayed 1 night in Aug 2023

6/10 Okay

Bianca

Liked: Staff & service, amenities
Shower had a few hairs and curtain was dirty.
Stayed 1 night in Aug 2023

6/10 Okay

Heidi

Liked: Staff & service, room comfort
Long hall walk to room only one ice machine and one first floor! Carpet was dirty and stained! You can hear everything out in hallway from the rooms and huge gaps at bottom of main door. Customer service was great pool area is nice bed was comfortable! Was a lot cobwebs in room ! Otherwise was a ok stay
Stayed 1 night in Aug 2023

4/10 Poor

Lynn

Disliked: Cleanliness
Room had dog pee 3 places on carpet comforter smelled like wet dod
Stayed 1 night in Aug 2023

2/10 Terrible

Leslie

Stayed 1 night in Jul 2023

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Always accomidating and quiet and well staffed and clean
Stayed 2 nights in Jul 2023

4/10 Poor

deborah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Santosh, Edison

Travelled with family
Disliked: Cleanliness, staff & service
Breakfast was good, but nobody turned up to change toiletries and towels during our stay of 2 nights. Also place wasnt clean enough
Stayed 2 nights in Jul 2023