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Reviews of The Lansdowne Hotel

3 out of 5
The Lansdowne Hotel
The Strand, Calne, England

Reviews

7.4

Good

Rating 10 - Excellent. 70 out of 296 reviews" "
Rating 8 - Good. 116 out of 296 reviews" "
Rating 6 - Okay. 66 out of 296 reviews" "
Rating 4 - Poor. 29 out of 296 reviews" "
Rating 2 - Terrible. 15 out of 296 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, amenities
Place was near where i needed to be bar staff in rhe day where very nice The room was big but afraid needed sone tlc haning coofee stains that hace ground in on the table kettle needed descaling some wall paper even over the snug bar area needed attention these details reflect on the ratings. My partner had decaf coffee in the day but at brrakfast was told we dont have decaf? Also we paid for a room with free breakfast again told by staff wheh booking in we coukd have a cooked breakfast pay a litte more as we had a free breakfast but ended up paying full price for it. Even if we had a continental there was no pastries just yogurt/fruit flapjack..
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely old hotel full of interesting history .
Stayed 2 nights in Mar 2024

6/10 Okay

Dean James Douglas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Premium price room (weekend) for a pleasant but average hotel. Inclusive breakfast is toast and a drink. Anything substantial is a pricey extra, which feels cheeky given the room cost.
Stayed 1 night in Feb 2024

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. The room was tired. It was at the front, not a problem but very thin curtains which did not block the light or muffle the noise. The duvet was too lightweight and I was cold. The breakfast, although included, was rubbish. The coffee was weak and tasteless. The pastries etc were of very poor quality. On the plus side my room was big. The hotel is well situated. The staff did seem a little grumpy.
Stayed 1 night in Jan 2024

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy Stay
Very pleased with check in and all staff. Room was clean and suitable. Parking outside no problems, location very good. Will definitely stay here again. Excellent value for money.
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
The 1st night i was in a room by the main rd,also next to a pelican crossing. The window was only single glazed very old and lock broken. The shower didnt work bathroom very shabby

8/10 Good

Sonia

Stayed 1 night in Dec 2023

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smart and good value for money place to rest for a night. First impressions of the room were great, but on closer inspection some signs of age and the need for some TLC on things like old rotting window frames, and a mirror that is past its best above the sink. However, the twin beds were comfortable, TV worked fine and there was a kettle with milk, tea, coffee and sugar in the room. The breakfast included was not hot but included options for everyone.
Stayed 1 night in Dec 2023

6/10 Okay

denise

Travelled with partner
Liked: Cleanliness
We have stayed here before in the main hotel but this time was in a room in the courtyard and for the two nights we was there was Woking up at 1.30 people coming into the other rooms and rooms very dated and breakfast very poor
Stayed 2 nights in Nov 2023

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is full of character, even if the floor is uneven and the building is in need of some TLC. All staff are friendly and efficient. Breakfast was fresh and plentiful.
Stayed 1 night in Nov 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amenities and has a wonderful staff. Very convenient location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed for 2 nights,the 1st night my room was right facing main rd,next to traffic lights. The window was an old timber sash single glazed ,which let a lot of noise and draught in. The shower didnt work either also tiles around bath looked mouldy.
Stayed 1 night in Nov 2023

8/10 Good

Gethin

Stayed 1 night in Nov 2023

8/10 Good

Colin

Stayed 1 night in Oct 2023

8/10 Good

Angela

Liked: Staff & service, room comfort
NT exploring
Good few nights away. Hotel room could have done with a revamp. Paper peeling off walls, direct window frames with black mould. Food at local Indian was superb and good food at hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Barry

Stayed 1 night in Sep 2023

8/10 Good

Tim

Stayed 1 night in Sep 2023

6/10 Okay

Carmel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No parking. Found the hotel a bit run down. Room had cobwebs in bathroom and bath not clean. Limited alchol choices at the bar.
Stayed 1 night in Sep 2023

4/10 Poor

Mandy

Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was in need of a refurbishment. The hotel is situated in the centre of Calne and has traditional single sash windows which let in the noise from the busy A4. Ear plugs are a must for light sleepers.
Stayed 2 nights in Sep 2023

4/10 Poor

anthony

Business traveller
Disliked: Property conditions & facilities, room comfort
Bang, Bang, Knock, Brrrr
Was not advised there was a full scale construction site outside my room. Workme started chatting from around 6-30am and work stared around 7am. Very moody but due to the warm weather it would have been nice to have a window open.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved the hotel and the staff were wonderful... The construction immediately outside of our room windows was horribly noisy and woke us both mornings. There were broken tiles in the shower that were shifty and should be repaired. I did, however, love our room, the dining rooms and sitting areas. Very peaceful. The staff were all wonderful and very helpful. Will surely return for another stay.
Stayed 2 nights in Aug 2023

8/10 Good

Linda

Stayed 2 nights in Aug 2023

10/10 Excellent

Wynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Easy parking nearby. Excelelnt continental breakfast
Stayed 1 night in Aug 2023

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always helpful and available. Lovely large room which was very clean and nicely presented. Will definitely stay again.
Stayed 1 night in Aug 2023

8/10 Good

Stuart

Business traveller
Liked: Staff & service
Convenient but tired room
Convenience couldn't have been better for the town. The bar/restaurant was really pleasant. Reception/bar staff really friendly. Room was a little shabby around the edges, mouldy shower curtain, very small double bed, only one bedside lamp which was not working. Good quality teas and coffees in the room as were the toiletries. Expected better.
Stayed 1 night in Jul 2023

10/10 Excellent

Oriana

Stayed 1 night in Jul 2023

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
No cooked breakfast was disappointing Wallpaper was peeling from the walls in the room Door rattled anytime someone opened the door in the corridor sounding like someone was trying to get into the room TV in the room didn’t work
Stayed 1 night in Jun 2023

8/10 Good

Kate

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Beautiful old Coaching Inn
Lovely old hotel, but in need of an update. Bed comfortable .Not enough sockets for phone charging , using kettle & having bedside light on. No extractor fan in bathroom unless light on & then poor. Didn't dine there, next door, great. Only Continental Breakfast available, poor choice, lukewarm coffee, water for tea, not hot. Amazed that at 8;10am mopping floors in progress in breakfast area.Hazardous. Tea & Coffee making in bedroom excellent WITH BISCUITS. Free Shampoo & Conditioner AND a complimentary bottle of local beer in room! No parking, hunt around & don't lose space by driving out for dinner.
Stayed 1 night in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Poor start but got much better
Finding a parking space took a few trips around the block. We stood at the check-in desk (left hand side of the bar) for 5 minutes before somebody came to see us. During this time various bar staff came and went but never acknowledged us. One male staff member spent a good two minutes chatting to a waitress but in that time never made eye contact with us. I know they do not do the checking-in but a "somebody will be with you soon" would have been appreciated. The room was large and quite smart. Massive walk in shower (no bath). The room was so big the TV appeared smaller than my phone screen! The highlight of the stay was the evening food. Both meals were very good. Continental breakfast was also good. Would happily stop here again if needed to.
Stayed 1 night in Jun 2023

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms. Nice beer garden. Unfortunately not good choice of lager. No food on Monday evening. Nice friendly staff.
Stayed 2 nights in Jun 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel and welcoming
Stayed 1 night in Jun 2023

10/10 Excellent

Luke

Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great building with strong sense of history, kept alive in the decor. Staff were all very friendly and helpful.
Stayed 2 nights in May 2023

2/10 Terrible

Neil

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
On arrival we were told the restaurant was closed so there was no food for the evening. We were advised to try the local amenities. Unable to charge drinks to our room or even set up a tab. In the morning, the cold tap didn't work in the shower, leaving me with a scorching, hot shower. Arriving to breakfast to find it is a continental breakfast and a rude abrupt "No" simple question is there anything hot? Staff were also very rude when asking where the water is and can i have some "well you should have said cold water in a glass" Over all the hotel is lovely looking old building with terrible attitude towards customers zero customer care and zero consideration. not one person asked us how we were or how our stay was. it was more like come in and get out. I would rather stay in a Travelodge on the M4.
Stayed 1 night in Apr 2023

8/10 Good

Claire

Travelled with partner
Liked: Staff & service, amenities
Slightly run down, window broken sink with crack but was very clean and is a grade listed building staff help .
Stayed 2 nights in Apr 2023

10/10 Excellent

david

Travelled with partner
Only thing the stairs was a little difficult , but a small complaint..
Stayed 1 night in Apr 2023

8/10 Good

Kathy

Stayed 1 night in Apr 2023

6/10 Okay

Steve

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Elizabeth

Business traveller, Travelled with partner
This used to be a lovely property with friendly staff and great service. Shame it has gone downhill. Bed was comfy but didn't appreciate having to ask for everything at breakfast as things had run out eg coffee, butter, crumpets and why they put the continental meat and cheese selection (well a piece of cheese, 1 x salami slice and an offcut of ham) on a plate with clingfilm so everything sweated I have no idea... Used to use this place a lot for the team but remembered why we avoid it now!
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Hotel looked lovely from the outside however the bedrooms need some repairs (and I thought we were in a refurbished room!!). The “crackling fires” as stated on the hotel website weren’t lit and the reception/bars felt cold. Luckily the rooms were lovely and warm. However the room we stayed in had a problem with the macerator which was horrendously noisy and went off throughout the night leaving us with disturbed sleep. The room felt dirty and we put our suit bag on top of the wardrobe and it got caked in dirt. Bar meal and service was very pleasant. Morning reception wasn’t very cheerful and quite unwelcoming for breakfast however the lady who was cleaning was very nice and welcoming. Overall a disappointing stay considering we’d book d to spend time with family who live local and would probably have returned
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most made of an old, listed building
Stayed 1 night in Mar 2023

10/10 Excellent

Joanna

Stayed 1 night in Mar 2023