This reservation was marked as a no show for day of arrival- I’m sorry that you were told that we refused to refund you money- we were never informed of your situation. I am the manager and the person responsible for refunds and this is the very first time I am hearing of this. Staff on duty does not have authority to issue refunds and this would have been routed to me. However the booking company did not contact us on this one. I am happy to assist. And will reach out to you tomorrow.

Dear Kristen,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

Hello Lauretta, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Dear Herbert,We're delighted to hear that you had a great experience during your stay with us! Providing excellent service and accommodations is our top priority, and we're thrilled that you enjoyed your time at our hotel. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,

John, thank you for your review! We are happy to hear that you enjoyed breakfast and that the location was convenient for your travel needs!

Hello Louis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Artur, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Hannah, Your feedback is important to us. We apologize that we missed the mark during your stay. We will continue to work on providing a better product for our guests.

Rick,Thank you kindly for your feedback about your interaction with our Guest Service Agent. We hope that you enjoyed your entire visit to our property and that you come back and see us again soon. Your feedback is valued and appreciated. It helps us to identify and improve in many areas. So happy to hear that you were treated with kindness during your visit.Happy and safe travels:)

We apologize that we failed to meet your expectations during your stay. We appreciate your feedback and we will utilize it to address your concerns fully.

Hello Duane, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Fengxiang, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Latisha,Thank you for your positive review of the property! And thank you for sharing your experience during check in with our night audit agent Willie. I am extremely excited to let him know that he received a guest compliment :) we appreciate you taking the time to acknowledge Willie and all that he offers to the team! Thank you for choosing Ramada!

Shawn,We are happy you enjoyed your time at “David’s” we’re happy to have you! Please come back and enjoy more food and drinks with us soon!

Hello William, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

Rick,Thanks for your 5/5 review! We are happy to hear that you enjoyed your time at the Ramada. Please come back and see us again soon!

Katherine, Would you be interested in sharing what about your stay was Poor? I would be interested in hearing more about your experience.

Hello Kaimei,Would you care to elaborate on what happened during your stay. I see that you noted you received “bad service” I would like to know what took place so I can take appropriate steps to correct and resolve future issues for guests. I would also like to offer service recovery if appropriate considering your situation. Thank you and I apologize in advance.

Hello Vikas, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Shaylynn, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

William, we are delighted to hear that you enjoyed your stay with us here at Ramada Newark DE . Thank you for your post- stay review of the property. Please come back and see us again soon!

Jeannine,We are happy to hear that you enjoyed your stay here at Ramada. We are always working to improve the guest experience at our property. Please stop by and see us again the next time you are in town. Thank you

William, So happy to hear that you enjoyed your stay with us here at the Ramada Newark DE. We look forward to seeing you again soon and hope that each time you visit it’s better than the time before, that is our goal.Safe travels and stay warm.

Hello Brian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Hello Thiago, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Corey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Dawn, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Nathan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Laura,We are so happy that you enjoyed your stay here at our property. Sorry that the beds were squeaky :( we will work on that! Please come back and see us again soon.

William, Thank you for your positive review. We are happy to hear that one of our front desk agents gave great customer service, we are pushing for an all around wonderful experience that you can grow to count on when visiting this property. Safe and happy travels this holiday season.

Hello Andrew, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Adrienna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Adrienna, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Amie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Merlin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Duane, Seems like we may have missed the mark here, we appreciate your feedback and we will continue to work on bringing you a better product and experience. happy holidays and safe travels to you and yours :)

Thank you for your review and feedback on your stay, it is very much appreciated. We are currently working on providing a better product and experience and we will take everything that you listed in your review into careful consideration while making lasting improvements at the property.Happy holidays and safe travels

MARK!Thank you so much for your 5/5 review! We appreciate your business and you taking the time to leave a kind review. Your business means a lot to us, and we hope that you continue to choose Ramada Newark for all of your traveling needs. Happy Holidays to you and yours, we will catch you on the next one! Safe Travels :)

Hello Frank, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hi Jason, We are so happy to hear that you enjoyed your visit to our property. We apologize that you and your children were disturbed that morning and as you saw any disregard for the safety or respect of our guests and staff is not tolerated.We appreciate your understanding and feedback and we will continue working to provide our guests with the best possible product and services we can! Can’t wait to see you next year! Until then, safe travels and happy holidays to you and yours :)

Juana,We are please that you experienced good customer service during your recent stay at Ramada, we strive to deliver exceptional, personalized and joyful experiences to all of our guests and we are happy that you got to enjoy our friendly staff and environment. Please come back and see us the next time you are in town. Happy holidays and safe travels to you :)

Thank you for taking the time to give us feedback on your stay, we appreciate it! Please come back and see us again soon when your in the area!

Thank you for taking the time to give us feedback on your stay! We appreciate it! Please come back and visit us again when your in the area!

Hello Darrelle, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Joel, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hello Paul, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Thank you for staying with us we are happy that you enjoyed your stay! We look forward to seeing you next tim e.

Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.