Property amenity

Reviews of Mainstay Suites Wilmington

2.5 out of 5
Mainstay Suites Wilmington
5229 Market St, Hwy 132 & Us 17, Wilmington, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 479 reviews" "
Rating 8 - Good. 150 out of 479 reviews" "
Rating 6 - Okay. 58 out of 479 reviews" "
Rating 4 - Poor. 32 out of 479 reviews" "
Rating 2 - Terrible. 22 out of 479 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lorraine

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty - floors were sticky, smelled like cigarette smoke and we found food under the bed. We were supposed to stay for 2 nights but left after the first.
Stayed 2 nights in Mar 2024
Response from Caitlynn Burke, Front Desk Manager on Mar 28, 2024
I would like to apologize for the cleanliness issues you encountered and understand your decision to leave early. Rest assured, we are diligently addressing these issues within our housekeeping department to ensure such incidents are not repeated. Your feedback is invaluable as we work towards improving our services. Should you give us another chance, we are committed to providing you with a much better experience.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place would stay there again
Stayed 1 night in Mar 2024
Response from Michael Lombardo, AGM on Mar 26, 2024
Thank you for the reply. It's great to know you enjoyed your stay with us! We hope to see you back again soon.

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ENJOYED MY STAY!
Stayed 1 night in Feb 2024
Response from Michael Lombardo, AGM on Mar 8, 2024
Thank you for the reply! We're thrilled you enjoyed your time with us and look forwarding to seeing you again the next time you visit our area!

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly and the accommodations are excellent. Roomy and great kitchen area
Stayed 1 night in Mar 2024
Response from Caitlynn B. on Mar 7, 2024
Thank you for your positive review! We're thrilled to hear that everything went smoothly and that you enjoyed our excellent accommodations with roomy spaces and a great kitchen area.Our team works hard to ensure a comfortable experience, and we appreciate your kind words. We look forward to hosting you again at MainStay Suites.

4/10 Poor

Joshua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place reeks of smoke. The floors are dirty everywhere. The couch and chair in the room were dirty. It was gross.
Stayed 1 night in Mar 2024
Response from Michael Lombardo, AGM on Mar 6, 2024
Thank you for letting us know about your recent experience. I am sorry to hear the cleanliness of your room did not meet your expectations. I wish you would have mentioned these issues while you were here so we could have fixed the situation for you. I hope you will give us another opportunity to provide you with superior customer service in the future.

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suites are spacious with full size fridge, nice sitting area, and comfortable bed. Breakfast is minimal but satisfying. My room had a stale smell though, probably from former guests smoking.
Stayed 2 nights in Feb 2024
Response from Caitlynn B. on Feb 12, 2024
Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you enjoyed the spaciousness of our suites, and the nice sitting area.However, we sincerely apologize for the stale smell in your room. We take these concerns seriously, and we will address this issue promptly to ensure a more pleasant and fresh experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caitlynn B. on Feb 13, 2024
Thank you for your feedback, and we hope to see you again on your next trip to Wilmington!

10/10 Excellent

Terrence

Stayed 1 night in Feb 2024
Response from Caitlynn B. on Feb 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your input, and it is invaluable in our efforts to enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Audrey-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel :)
Stayed 1 night in Jan 2024
Response from Caitlynn B. on Feb 1, 2024
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you had a great experience. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's always rewarding to know when we've succeeded. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future. Safe travels!

8/10 Good

Cynthia

Stayed 2 nights in Jan 2024
Response from Caitlynn B. on Feb 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your input, and it is invaluable in our efforts to enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

2/10 Terrible

Kihesha Hankins

Stayed 1 night in Jan 2024
Response from Caitlynn B. on Jan 15, 2024
Thank you for taking the time to give us feedback regarding your recent stay at MainStay Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with us, We hope for an opportunity to properly host you in the future.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was reasonably priced but wasn't up to date or very clean. Limited help was offered by staff, although they were polite.
Stayed 2 nights in Jan 2024
Response from Caitlynn B. on Jan 14, 2024
Thank you for sharing your feedback. We apologize for any inconvenience during your stay. We appreciate your honesty and will address the cleanliness and assistance issues. Our team aims to improve, and we hope to welcome you back for a better experience in the future.

8/10 Good

Guochun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except breakfast, everything is good.
Stayed 1 night in Dec 2023
Response from Caitlynn B. on Jan 10, 2024
We're thrilled to hear you enjoyed your overall stay at Mainstay Suites! Thank you for sharing your experience with us. We understand the importance of a satisfying breakfast and are working on enhancing that aspect of our service. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay in the future!

8/10 Good

Heather

Stayed 3 nights in Dec 2023
Response from Michael Lombardo, AGM on Jan 25, 2024
Thank you for the reply. We're glad you enjoyed your time with us and hope to see you again the next time you visit our area!

10/10 Excellent

Dave

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didnt like was we went down to eat breakfast at 8.30. When we went back to our room the key wouldn't work. We had ti go back down to the desk and they had to reactivate our key. The person at the desk said sometimes it hapoens like we checked out. Why when you have to noon to check out would your key deactivate?
Stayed 1 night in Dec 2023
Response from Caitlynn B. on Dec 16, 2023
Thank you for your feedback! I apologize for any inconvenience caused by the deactivation of your keys before your departure. Close contact with electronic devices, especially cell phones, can inadvertently deactivate the cards. We hope to see you again on your next trip to Wilmington!

6/10 Okay

David, Studio City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The breakfast was almost non-existent! No fruit, eggs or much else besides waffles, juice and coffee. Not nearly as good as any other budget hotel we have ever stayed in Also, asked for housekeeping after first night, was old it would be done. Came back @ 3 pm and I was not. No staff on hand to do it then.
Stayed 3 nights in Nov 2023
Response from Caitlynn B. on Dec 5, 2023
We apologize for the limited breakfast and the inconvenience with housekeeping. We've taken note of your feedback and I did see we were able to get you full service the following day. Your insights guide us in improving our services, and we hope for the chance to provide you with a better experience during your next visit.

10/10 Excellent

Larry D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Caitlynn B. on Dec 5, 2023
Thank you for your feedback and we hope to see you again on your next trip to Wilmington.

10/10 Excellent

Edgar

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Breakfassy better thsn most extended stay motels. Clean large room. Comfortable bed.
Stayed 4 nights in Nov 2023
Response from Caitlynn B. on Nov 30, 2023
Thank you for your kind words! We're glad you enjoyed our friendly staff, tasty breakfast, and comfortable, clean rooms. Your positive feedback motivates us to keep providing great service. We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caitlynn B. on Nov 18, 2023
Thank you for your feedback and we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Caitlynn B. on Nov 8, 2023
Thank you for your feedback and we hope to see you again on your next trip to Wilmington!

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Caitlynn B. on Nov 8, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

joushua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great thanks for the stay.
Stayed 2 nights in Oct 2023
Response from Caitlynn B. on Oct 31, 2023
We're thrilled to hear that you had a great stay at Mainstay Suites. Your satisfaction is our top priority, and we look forward to hosting you again in the future. Thank you for choosing us, and we hope to welcome you back soon!

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Caitlynn B. on Nov 18, 2023
Thank you for your feedback. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2023
Response from Caitlynn B. on Oct 26, 2023
Thank you for sharing your positive experience at Mainstay Suites! We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing a comfortable and welcoming environment for our guests. We look forward to welcoming you back in the future and hope to make your next visit even more enjoyable. Safe travels!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't believe a motel doesn't have an ice maker. Looks like the room refrigerator had an ice maker not hooked up.
Stayed 1 night in Oct 2023
Response from Caitlynn B. on Oct 13, 2023
Thank you for taking the time to give us some feedback on your recent stay! All of our ice makers are hooked up, they just need to be turned on when you check into the room. We also have a Maintenance team that are able to make in repairs if there are any issues. We hope to see you again on your next trip to Wilmington!

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Presence bedbugd
in both rooms there was a presence of bedbugs, we all had bites
Stayed 1 night in Sep 2023
Response from Caitlynn B. on Sep 6, 2023
We take situations like this very seriously, and we sincerely apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are our top priorities. We will have both rooms inspected immediately to address the issue you mentioned. Thank you for bringing this to our attention, and we hope to have the opportunity to properly host you in the future.

10/10 Excellent

Fredy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Caitlynn B. on Sep 6, 2023
Thank you for your feedback, and we hope to see you again in the future!

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Caitlynn B. on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Caitlynn B. on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Kelley

Stayed 1 night in Aug 2023
Response from Caitlynn B. on Sep 10, 2023
Thank you for your feedback on your recent stay with us. We look forward to seeing you again on your next trip to Wilmington!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great
Stayed 2 nights in Aug 2023
Response from Caitlynn B. on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Caitlynn B. on Aug 13, 2023
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

8/10 Good

kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Aug 2023
Response from Caitlynn B. on Aug 13, 2023
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Pablo

Stayed 2 nights in Aug 2023
Response from Caitlynn B. on Aug 13, 2023
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Debora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many homeless people walking the property and asking for money.
Stayed 2 nights in Aug 2023
Response from Caitlynn B. on Aug 10, 2023
Thank you for sharing your feedback. We apologize for any inconvenience caused by unregistered guests on the property. Our top priority is ensuring a secure and comfortable stay for all guests.We have strict measures in place to prevent such occurrences, but your feedback emphasizes the importance of immediate communication with our front desk team to address issues promptly. We are committed to maintaining a peaceful environment.Please inform our front desk team of any concerns during your stay so that we can take immediate action. We appreciate your understanding and hope for the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Caitlynn B. on Aug 3, 2023
Thank you for your feedback, and we hope to see you again on your next trip to Wilmington.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean enough, quiet, pet friendly, and daily breakfast.
Stayed 6 nights in Jul 2023
Response from Caitlynn B. on Aug 3, 2023
Thank you for taking the time to share your positive review with us! We're delighted to hear that you found our hotel clean, quiet, and pet-friendly. We strive to create a comfortable and welcoming environment for all our guests, including their furry companions. We're also glad you enjoyed our breakfast; we believe it's a great way to start the day.Your feedback is truly appreciated, and we look forward to hosting you again on your next visit.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Caitlynn B. on Sep 3, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Stayed 1 night in Jul 2023
Response from Caitlynn B. on Jul 31, 2023
Thank you for your review! We're thrilled to hear that you had a pleasant stay with us. We hope to welcome you back soon for another enjoyable experience. Safe travels!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Caitlynn B. on Jul 31, 2023
Thank you for your review! We hope to welcome you back soon for another enjoyable experience. Safe travels!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Do they clean the rooms?
Beds were comfortable, but housekeeping is using Covid as an excuse to avoid cleaning rooms. Found a roach in there, and there was all sorts of trash in the sofa bed. Not to mention the sofa mattress and pillow were dirty.
Stayed 3 nights in Jul 2023
Response from Caitlynn B. on Jul 27, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your concerns seriously and will address them with our housekeeping team. Cleanliness and guest satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope you'll give us another chance to provide you with a better experience in the future.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly
Stayed 2 nights in Jul 2023
Response from Caitlynn B. on Jul 27, 2023
Thank you for your feedback. We hope to see you again on your next trip to Wilmington!

4/10 Poor

Paola

Stayed 1 night in Jul 2023
Response from Caitlynn B. on Jul 28, 2023
Thank you for the feedback. We hope you will give us another look the next time you visit the area.

10/10 Excellent

Monazza

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was small nice place and staff was very nice. Very friendly environment.
Stayed 1 night in Jul 2023
Response from Caitlynn B. on Jul 9, 2023
Thank you for your kind review. We're glad to hear that you enjoyed your stay. We take pride in providing a friendly environment and having a staff that is attentive and accommodating. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

KeAir, Mebane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean, perfect for family vacations.
Stayed 2 nights in Jul 2023
Response from Caitlynn B. on Jul 7, 2023
Thank you for sharing your positive feedback! We're thrilled to hear that you had a great and clean experience during your family vacation. Providing a perfect environment for families is something we strive for, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you and your loved ones back for another wonderful stay in the future.

8/10 Good

Traci

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Jun 2023
Response from Julie B. Front Desk on Jul 3, 2023
Thank you for choosing MainStay Suites! We're happy that you enjoyed your stay here and I hope we can be your next travel destination!

8/10 Good

Constance

Stayed 4 nights in Jun 2023
Response from Caitlynn B. on Jun 26, 2023
Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Britney

Travelled with family and small children
Liked: Staff & service
The room had an old, musty smell but only if the room was hot. The front desk was very helpful and the lady that attended the breakfast area. My key wasn't working so I had to go to the front desk to keep getting it reset. But overall I enjoyed my stay.
Stayed 2 nights in Jun 2023
Response from Caitlynn B. on Jun 15, 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our helpful front desk staff and the lady who attended the breakfast area. We're glad to hear that overall you enjoyed your stay.We apologize for the inconvenience you experienced with the old, musty smell in the room when it was hot. We understand the discomfort it caused and assure you that we take cleanliness seriously. We will investigate the issue to ensure it doesn't happen in the future.We also apologize for the inconvenience of your key not working properly. We strive to provide a hassle-free experience and regret that we fell short on this occasion. Your comments will be taken into account for improvement.We value your feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

connie

Liked: Staff & service, property conditions & facilities
Great property
Stayed 1 night in Jun 2023
Response from Caitlynn B. on Jun 13, 2023
Thank you for your kind feedback on our property. We're glad you enjoyed your stay!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Love the spacious room we booked , lots of nice convenient amenities
Stayed 1 night in Jun 2023
Response from Caitlynn B. on Jun 7, 2023
Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved the spacious room you booked and found it to be accommodating. Providing comfortable and spacious accommodations is a top priority for us, and we're delighted that we met your expectations.Additionally, we're glad that you enjoyed the convenient amenities we offer. We believe in providing a range of amenities to enhance your stay and make it more enjoyable. We would be delighted to welcome you back and provide another exceptional experience.