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The property overbooked and i qas notified by EMAIL 5 minutes before arriving
Lindsay
Stayed 1 night in Mar 2024
8/10 Good
Chris
Travelled with group
Mar 3, 2024
Liked: Cleanliness, staff & service
The staff was excellent and cleanliness in my room/temporary lobby area was great. I hadn't done my research prior and seen that the property itself was under renovations which is totally my fault, however the construction during my stay was not noisy. The WiFi was a bit slow in Room 502 so if you need high speed internet for work or play you may need to use a mobile hotspot from your cell phone. Overall I wouldn't hesitate to stay here again.
They were undergoing a complete renovation. Lobby and areas completely torn up and paper in all windows. Makeshift table to check in and workers everywhere at 6:00pm. I was never informed of the construction when I reserved this hotel!! Did not stay and not happy about getting another hotel! Ashley
Property was under major reconstruction. Had to change rooms due to no hot water. The staff made up for the inconvenience.They provided a bagged free breakfast which was appreciated.
This property should have been advertised as under construction - checkin - lobby nonexistent - parking area under construction and overgrown- shambles - elevators, corridors in very poor condition to accept guests - room minimally acceptable - staff at checkin was polite - that is about the only positive
Under renovation in the lobby area and elevator areas. Just dirty and unkept outside by the seating area. In our room we found an empty wine bottle behind the curtains and few beer tops. With that in mind it makes you think about how attentive is house keeping with everything overall.
The property was under renovation, which we wasn’t informed of, the breakfast was very basic and their was no airport shuttle. None of the above we was informed about and it made our stay not as comfortable and enjoyable. The only saving grace was the staff. So for holiday inn hotel very disappointing
We killed 7 bugs in the 10 minutes we were in the room. We left right after and asked for a refund. The front desk was not friendly when we checked in, but was quick to say they would refund, makes me think they have problems.
Check in took too long because only one desk clerk. Only 2 sets of towels in room for a party of 4. Indoor pool was nasty with stuff laying on the bottom. Some elevator buttons did not light up so could not tell which ones were pushed. And for the price we paid for the room, there should have been a complimentary breakfast and there was not!
Have stayed at this Holiday Inn almost every time I go. I go to visit family. I understand that summer is there busy season but property is nowhere near beaches. This time there was no complimentary breakfast or coffee in lobby. For price of room, there should have been. I placed the do not disturb sign on my door. And was still bothered by staff. I will probabaly be exploring other options on next trip to the city.
Tv channels had issues so only has local channels, common hall had leak issues that started smelling. Wall are thin and could hear neighbors talking. Requested towels and has to wait an extra 30mins for them.
I was a bit frustrated when my key-cards didn’t work. I received two. One didn’t function as I checked in. Neither worked on night 3. Neither of the two worked on day 4, and the next set on day 4 didn’t work either. Someone made ANOTHER set of cards for me to get in my room the last night
It wasn’t the worst hotel experience but it wasn’t great. A lot of the buttons in the elevator didn’t work which was a little unsettling. Our room wasn’t cleaned just restocked when we were gone for the day. We also saw garbage on the floor in the hallways that wasn’t taken care of the whole time we were there for our 2 night stay.