Exterior

Reviews of Holiday Inn Wilmington-Market St, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 974 reviews" "
Rating 8 - Good. 354 out of 974 reviews" "
Rating 6 - Okay. 146 out of 974 reviews" "
Rating 4 - Poor. 75 out of 974 reviews" "
Rating 2 - Terrible. 48 out of 974 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overbooked and i qas notified by EMAIL 5 minutes before arriving
Stayed 1 night in Mar 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service
The staff was excellent and cleanliness in my room/temporary lobby area was great. I hadn't done my research prior and seen that the property itself was under renovations which is totally my fault, however the construction during my stay was not noisy. The WiFi was a bit slow in Room 502 so if you need high speed internet for work or play you may need to use a mobile hotspot from your cell phone. Overall I wouldn't hesitate to stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 3 nights in Feb 2024

2/10 Terrible

Ashley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were undergoing a complete renovation. Lobby and areas completely torn up and paper in all windows. Makeshift table to check in and workers everywhere at 6:00pm. I was never informed of the construction when I reserved this hotel!! Did not stay and not happy about getting another hotel! Ashley
Stayed 1 night in Feb 2024

8/10 Good

Courtney

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mallikarjuna

Disliked: Cleanliness, property conditions & facilities
Under construction...restricted area of usage...breakfast in to go bag..
Stayed 1 night in Feb 2024

4/10 Poor

Jacob

Business traveller
Disliked: Amenities, property conditions & facilities
Rampant construction smells not contained to their areas.
Stayed 1 night in Jan 2024

6/10 Okay

Christopher, Cohutta

Stayed 1 night in Dec 2023

2/10 Terrible

Jerry S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on at the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Lovena

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was under major reconstruction. Had to change rooms due to no hot water. The staff made up for the inconvenience.They provided a bagged free breakfast which was appreciated.
Stayed 4 nights in Dec 2023

10/10 Excellent

Shamika

Stayed 1 night in Nov 2023

6/10 Okay

Canadice, Wilmington

Stayed 1 night in Nov 2023

10/10 Excellent

Kate

Stayed 1 night in Nov 2023

6/10 Okay

Ann

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property should have been advertised as under construction - checkin - lobby nonexistent - parking area under construction and overgrown- shambles - elevators, corridors in very poor condition to accept guests - room minimally acceptable - staff at checkin was polite - that is about the only positive
Stayed 1 night in Nov 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even tho it was under contruction, the inside was still kept clean an debri free. The outside lounge area was nice also. Overall satisfied with stay.
Stayed 2 nights in Nov 2023

4/10 Poor

william

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Under renovation in the lobby area and elevator areas. Just dirty and unkept outside by the seating area. In our room we found an empty wine bottle behind the curtains and few beer tops. With that in mind it makes you think about how attentive is house keeping with everything overall.

6/10 Okay

Raj

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
The property was under renovation, which we wasn’t informed of, the breakfast was very basic and their was no airport shuttle. None of the above we was informed about and it made our stay not as comfortable and enjoyable. The only saving grace was the staff. So for holiday inn hotel very disappointing
Stayed 2 nights in Oct 2023

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Abdullah

Liked: Property conditions & facilities
Nice staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Under renovation
Stayed 1 night in Sep 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very comfortable. Parking is super easy. Lots in the area food-wise. Staff are friendly and helpful.
Stayed 4 nights in Sep 2023

4/10 Poor

Rhonda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Erika

Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Aug 2023

8/10 Good

Jabari, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of Bugs
We killed 7 bugs in the 10 minutes we were in the room. We left right after and asked for a refund. The front desk was not friendly when we checked in, but was quick to say they would refund, makes me think they have problems.
Stayed 1 night in Aug 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jeffrey

Stayed 1 night in Aug 2023

4/10 Poor

Cindy

Disliked: Amenities, property conditions & facilities
Check in took too long because only one desk clerk. Only 2 sets of towels in room for a party of 4. Indoor pool was nasty with stuff laying on the bottom. Some elevator buttons did not light up so could not tell which ones were pushed. And for the price we paid for the room, there should have been a complimentary breakfast and there was not!
Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Have stayed at this Holiday Inn almost every time I go. I go to visit family. I understand that summer is there busy season but property is nowhere near beaches. This time there was no complimentary breakfast or coffee in lobby. For price of room, there should have been. I placed the do not disturb sign on my door. And was still bothered by staff. I will probabaly be exploring other options on next trip to the city.
Stayed 2 nights in Jul 2023

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2023

10/10 Excellent

Jelitza

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The only opps was i thought i read that breakfast was included and it is not. Not a huge deal just an oops
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Stayed 1 night in Jul 2023

10/10 Excellent

Lavonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I like was the clean room didn’t like the parking
Stayed 1 night in Jul 2023

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Where to start
Tv channels had issues so only has local channels, common hall had leak issues that started smelling. Wall are thin and could hear neighbors talking. Requested towels and has to wait an extra 30mins for them.
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I was a bit frustrated when my key-cards didn’t work. I received two. One didn’t function as I checked in. Neither worked on night 3. Neither of the two worked on day 4, and the next set on day 4 didn’t work either. Someone made ANOTHER set of cards for me to get in my room the last night
Stayed 4 nights in Jun 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Laretha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient.
Stayed 1 night in Jun 2023

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2023

8/10 Good

James

Stayed 1 night in Jun 2023

10/10 Excellent

LKathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Mary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn’t the worst hotel experience but it wasn’t great. A lot of the buttons in the elevator didn’t work which was a little unsettling. Our room wasn’t cleaned just restocked when we were gone for the day. We also saw garbage on the floor in the hallways that wasn’t taken care of the whole time we were there for our 2 night stay.