Indoor pool

Reviews of Hampton Inn Middletown

2.5 out of 5
Hampton Inn Middletown
117 Sandhill Dr, Middletown, DE

Reviews

8.8

Excellent

Rating 10 - Excellent. 388 out of 664 reviews" "
Rating 8 - Good. 175 out of 664 reviews" "
Rating 6 - Okay. 49 out of 664 reviews" "
Rating 4 - Poor. 29 out of 664 reviews" "
Rating 2 - Terrible. 23 out of 664 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Breakfast service in AM was appreciated.
Stayed 1 night in Feb 2024

8/10 Good

JAIME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Clean. Friendly. Decent stay. Pool and hot tub were nice. Only complaint is they ran out of everything at breakfast and were very slow refilling lol other than that its a great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
it was great
Stayed 1 night in Feb 2024

8/10 Good

Taylor

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check in, staff was pleasant & super helpful. I would just let people know there’s a 50$ pet fee on the website or when you book. Definitely a solid place to book for a quick trip where you need pet support.
Stayed 1 night in Feb 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Faith

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Waheedah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Professional staffing. Spacious rooms. Comfy beds
Stayed 1 night in Dec 2023

10/10 Excellent

Sonia

Stayed 1 night in Dec 2023

10/10 Excellent

Sherri

Stayed 1 night in Dec 2023

8/10 Good

Paris

Liked: Cleanliness, staff & service
House keeping don’t have to bang on that damn door like that
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
My stay
The staff was pleasant and helpful. The hotel is very clean. Yeah!!! The rooms were perfect size and the bathroom was awesome. Mattress and pillows not the best. Overall very happy.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marissa

Stayed 1 night in Nov 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Susan on Nov 20, 2023
Thank you so much for taking the time to post a review of our hotel. We hope that we get the chance to welcome you back soon!

10/10 Excellent

Charles

Stayed 2 nights in Nov 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Susan on Nov 20, 2023
Thank you so much for taking the time to rate our hotel. We do hope that we get the chance to welcome you back again soon!

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything clean, neat, staff was friendly, breakfast was fine. Great stay!
Stayed 1 night in Nov 2023
Response from Susan on Nov 20, 2023
Thank you so much for all of your kind words! We are so happy to hear that you enjoyed your staff with us. We hope that we get the chance to welcome you back soo!

8/10 Good

Eleni

Stayed 1 night in Nov 2023
Response from Linda on Dec 1, 2023
Thank you so much for your review.

10/10 Excellent

Danyell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel Ive stayed in in years! Staff so friendly and helpful.
Stayed 1 night in Nov 2023
Response from Susan on Nov 20, 2023
Thank you so much for taking the time to write a review of our hotel. We truly do appreciate your kind words and I will make sure that they are passed along to the entire staff. We hope that we get the chance to welcome you back soon!

2/10 Terrible

Elizabeth

We counted on having Wi-Fi for a very important (to us) meeting in the morning. Wifi was noted on the advertisement, but it is not working. We didn’t get much help. We had to cancel our meeting. We have always been able to depend on the quality of Hampton Inns so we sought this one out when looking for a place to stay. We are very disappointed.
Stayed 1 night in Oct 2023

8/10 Good

Cho

Stayed 1 night in Oct 2023
Response from Susan on Oct 17, 2023
Thank you for taking the time to rate our hotel. We hope that we get the chance to welcome you back soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susan on Oct 17, 2023
Thank you for taking the time to rate our hotel. We hope that we get the chance to welcome you back soon.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susan on Oct 17, 2023
Thank you for taking the time to rate our hotel. We hope that we get the chance to welcome you back soon.

8/10 Good

Trevor

Stayed 1 night in Sep 2023
Response from Susan on Oct 23, 2023
Thank you for taking the time to rate our hotel. We hope that we get the chance to welcome you back again!

10/10 Excellent

Emily

Stayed 1 night in Sep 2023
Response from Susan on Sep 28, 2023
Thank you so much for taking the time to rate our hotel. We hope that we get the chance to welcome you back soon.

4/10 Poor

Destiny

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was okay but the stuff was poor
Stayed 1 night in Sep 2023
Response from Susan on Sep 28, 2023
Thank you for taking the time to rate our hotel. I am so sorry that we fell short of your expeditions with our staff. Please feel free to contact the hotel if you would like to further explain what happened. Thank you again.

2/10 Terrible

Lydia

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The most traumatic experience happened to me at this hotel with my mom. Extremely dangerous hotel that I don’t even want to share further details on here due to the nature. The manger “sunshine” advised us that Hampton Inn has zero security protocols with unchecked guests. Did not see any cameras in hallways. Staff was very unapologetic with regards to the experience we had. I felt very unsafe at this hotel and basically ran out. Suppose to be a nice area but this hotel has some bad guests. DO NOT BRING YOUR CHILDREN HERE. UNSAFE. Spend money elsewhere.
Stayed 1 night in Sep 2023

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
We ended up going elsewhere. The front desk staff was so rude and as a member of the reward program, I expected a little more courtesy.
Stayed 1 night in Sep 2023
Response from Linda on Sep 7, 2023
Please accept our sincere apology for the issues that you experienced. Please feel free to contact me if you would like to discuss this further.

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything nothing I didn't like
Stayed 1 night in Sep 2023
Response from Linda on Sep 7, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay! We do hope that we get the chance to welcome you back!

6/10 Okay

Callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Receipt From Hotel
Our Stay was good except no room service. Also I was not aware that I had to pay an extras $60.00 after I left on Sunday. I checked by bank account and found the deduction from my account. When I called the person who answered said it was for annuities'. What was that for? I have no record of it. They did not even give me a receipt for anything. Before leaving I was told I would would get a receipt by email and I still don't have one yet!! Not happy with this at all!!!
Stayed 3 nights in Aug 2023
Response from Linda on Sep 7, 2023
Thank you so much for taking the time to write a review for our hotel. When checking into the hotel we do authorize 20 a day for incidentals. That money is released from us the evening that you check out. Your credit card company or bank will typically release those charges within 5-7 business days. If this is not released, please contact us. Your room was pre-paid to Hotels.com and you should have been sent a receipt from them at the time you paid for the room. I do hope that this clears up any confusion. Thank you for staying with us and we do hope that we get the chance to welcome you back.

10/10 Excellent

Loni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Linda on Sep 7, 2023
Thank you for taking the time to rate our hotel. We do hope that we get the chance to welcome you back soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice but heard the traffic. Room was clean but needs better bed pillows.
Stayed 1 night in Aug 2023
Response from Susan on Aug 21, 2023
Thank you for taking the time to rate our hotel. I do see that there are some areas that we can improve, we will work hard to make those. We do hope that we get a chance to welcome you back soon.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive for not a lot of amenities
This hotel was ok, pool was cloudy, I wouldn’t swim in it. Room was comfortable enough. Breakfast was the typical fare. The thing I didn’t like was the description said bar/lounge and 20 restaurants. Hardly , you couldn’t even buy a wine or beer. You had to go out. This definitely was not my happy place, I felt lied to.
Stayed 2 nights in Aug 2023
Response from Susan on Aug 21, 2023
Thank you for taking the time to rate our hotel. I do see that we can make some improvements and we will strive to do just that. We do hope that we get a chance to welcome you back in the future. Thank you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Linda on Aug 9, 2023
Thank you so much for taking the time to rate our hotel. We hope to welcome you back soon.

10/10 Excellent

Tunji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just an excellent place to lodge.
Stayed 2 nights in Jul 2023
Response from Linda on Aug 9, 2023
Thank you so much for taking the time to rate our hotel and the kind words! We hope that we get the chance to welcome you back soon.

10/10 Excellent

Janisa

Stayed 2 nights in Jul 2023
Response from Susan on Aug 21, 2023
Thank you for taking the time to rate our hotel. We hope that we get a chance to welcome you back again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laura
The floors left a lot of black dirt on my socks. Also would prefer a microwave in the room. Otherwise it was great.
Stayed 1 night in Jul 2023

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Average
So breakfast was ok, waffles great. Beds are very springy so did not sleep well at all. Was clean though bathroom big which was nice.
Stayed 2 nights in Jul 2023

8/10 Good

Turkessa

Stayed 3 nights in Jul 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service
Lots to do within area
Stayed 1 night in Jun 2023

6/10 Okay

Chiquita

Stayed 1 night in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Gerald

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Jun 2023

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the Comforts
Very clean, the bed was extremely comfortable. A little on the pricey side.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities
Stayed 1 night in May 2023

6/10 Okay

Angel

Stayed 2 nights in May 2023