Bureau, fer et planche à repasser, lit de bébé (gratuit)

Days Inn by Wyndham Wilmington/Brandywine – Avis

2.5 out of 5
Days Inn by Wyndham Wilmington/Brandywine
5209 Concord Pike, Wilmington, DE

Avis

6,6
Note de 10 – Excellent, d’après 219 avis sur 1001." "
Note de 8 – Bien, d’après 305 avis sur 1001." "
Note de 6 – Acceptable, d’après 186 avis sur 1001." "
Note de 4 – Médiocre, d’après 134 avis sur 1001." "
Note de 2 – Terrible, d’après 157 avis sur 1001." "

6,8/10

Propreté

7,6/10

Service et personnel

6,0/10

Commodités

6,4/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 – Bien

Claire

Séjour de 1 nuit en décembre 2023
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Claire, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 – Médiocre

Marc

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Problème avec la toilette sur le fonctionnement final du processus et le déjeuner dans un sac qui n'était expliqué lors de la réservation
Séjour de 1 nuit en mars 2023
Sincerely, MP- Guest Relations Manager a répondu le 4 mars 2023
Hello Marc, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 – Excellent

Serge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2022
Sincerely, MP- Guest Relations Manager a répondu le 2 oct. 2022
Hello Serge, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel vraiment ideal, tres propre et actuel les chambres simples mais confortables. Les lits sont vraiment de bons. La ville de Willmington est proche de la 95 et l hotel est juste a cote de l universite
Séjour de 1 nuit en juillet 2019
Manager a répondu le 16 août 2019
Dear Elizabeth, My staff and I than you for your 10 point rating. We look forward to seeing you again soon,

2/10 – Terrible

Voyageur vérifié

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rien dutout Je ne recommande pas. Très désagréable et c pu
Séjour de 1 nuit en juillet 2019

8/10 – Bien

jocelyn

Points forts : Propreté, service et personnel
Endroit très bien sauf air climatisé avait une mauvaise odeur
Séjour de 4 nuits en mai 2019
Directeur a répondu le 9 mai 2019
Chère Jocelyn Suis heureux que vous ayez aimé notre emplacement et vous présente nos excuses pour le problème concernant le climatiseur.

8/10 – Bien

Annie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2019
Manager a répondu le 2 mai 2019
Dear Annie, My staff and I than you for your 8 out of 10 rating.

8/10 – Bien

Jean-François

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019
Manager a répondu le 17 avr. 2019
Dear Jean-Francois, My staff and I thank you for your 8 out of 10 rating.

8/10 – Bien

frederic, toulouse

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
bon rapport qualité prix
Très bon accueil, hotel propre bon rapport qualité prix. Il ne manquait que la piscine

8/10 – Bien

Jean-Charles, lasserre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nous avons passé une nuit d'étape dans cet hôtel. Chambre pour 4 spacieuse et propre. Supermarchés à proximité. Parking gratuit. Petit déjeuner réduit au minimum (jus, thé/café, petits paquets de céréales et parts de quatre-quart que l'employée sortait au compte-goutte....) la salle de petit-déjeuner est une chambre d'hôtel (bizarre ?) mais bon, pour une nuit, ça passe.
Pearson Williams a répondu le 15 juin 2016
Dear Jean-Charles, Thank you for choosing to stay with us and your kind review.

8/10 – Bien

Elisabeth, Victoriaville

Points forts : Service et personnel
Points faibles : Propreté
Bien rapport qualité/prix
Nous étions simplement de passage pour un retour de vacance. Légèrement éloigné de la 95 mais ça vaut le détour car de bons petits restos à proximité et magasins. Je conseille de faire laver les tapis de chambres !!!
Pearson Williams a répondu le 31 oct. 2015
Dear guest, We are glad you were happy with the quality of our hotel and our economical price. We hope you enjoy exciting future travels.

6/10 – Acceptable

Eden

Voyage en groupe
Points faibles : État et installations de l’hébergement
The hotel was not like the pictures online, a little run down. Not in the best community.
Séjour de 1 nuit en mai 2024
CC - Guest Relations Manager a répondu le 20 mai 2024
Hi Eden! We regret to learn that the hotel did not meet your expectations based on the online images and that you found the property to be a little run down. Our aim is to accurately represent our accommodations and provide a comfortable stay for all our guests. We appreciate your feedback regarding the community surrounding the hotel, and we understand the importance of feeling secure and comfortable during your stay. Rest assured, we will review our online images to ensure they accurately reflect the current state of the property, and we will continue to make improvements to enhance our guests' experience. If there are specific areas you feel require attention, please don't hesitate to let us know so we can address them promptly. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 – Acceptable

Renee

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The building is in poor condition. The grounds were littered and we noticed curtains that were drooping off their track. The first room we were assigned had no water to the shower. The second room was fine. The morning staff member who looked after breakfast was very mind and friendly.
Séjour de 2 nuits en mai 2024
CC - Guest Relations Manager a répondu le 15 mai 2024
Hi Renee! We apologize for the inconveniences you experienced during your stay. It's regrettable to hear about the poor condition of the building and grounds, as well as the maintenance issues you encountered in your initial room. We take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests. However, we're pleased to hear that the second room met your expectations and that you received friendly service from the morning staff member. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless stay in the future.

6/10 – Acceptable

Katelynn, waterville

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Propreté, état et installations de l’hébergement
The room smelled of cigarette smoke and there was a person sleeping in the parking lot next door.
Séjour de 1 nuit en mai 2024
CC - Guest Relations Manager a répondu le 15 mai 2024
Hi Katelynn! We apologize for the inconvenience caused by the smell of cigarette smoke in your room and the presence of a person sleeping in the parking lot nearby. Providing a comfortable and safe environment for our guests is our priority, and we regret that we fell short of meeting these expectations during your stay. We take such matters seriously and will address them promptly with our team to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate your understanding. If you choose to stay with us again, we will do our utmost to ensure a more pleasant experience for you.

6/10 – Acceptable

Sreeananth

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
CC - Guest Relations Manager a répondu le 11 mai 2024
Hi Sreeananth! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

8/10 – Bien

Theophillus

They are nice and friendly
Séjour de 1 nuit en avril 2024
CC - Guest Relations Manager a répondu le 28 avr. 2024
Hi Theophillus! We're delighted to hear that you found our staff nice and friendly! Providing exceptional service and hospitality is a top priority for us, and we're glad that we could make your stay enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

6/10 – Acceptable

Kimberly

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
CC - Guest Relations Manager a répondu le 14 avr. 2024
Dear Kimberly, Thank you for your rating. I hope that your stay has all been pleasant and enjoyable. We are always open for feedback so please do not hesitate to reach out if you have any comments or suggestions that can help us enhance our overall accommodation. Sincerely,

2/10 – Terrible

Jason

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
From the start did not get a good impression. When arrived the toilet was not working so if we needed the bathroom needed to go to target because they said no one can fix it till next morning and you can hear clearly thru other people’s walls.
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 8 avr. 2024
Hello Jason, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 – Acceptable

Kathleen

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Outdated
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 8 avr. 2024
Hello Kathleen, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 – Bien

Keisha

Points forts : Propreté
Good
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 16 mars 2024
Hello K, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 – Terrible

Melvin

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Shower not working toilet not flushing
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 13 mars 2024
Hello Melvin, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 – Bien

Linda

Voyage de couple
Very nice hotel . Helpful staff. Generic breakfast, but okay. Can recommend.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 6 mars 2024
Hello Linda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Excellent

MarkJoseph

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It fit my need.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 6 mars 2024
Hello Mark Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 – Médiocre

Favio

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
It wasn’t clean, also smells a lot of smoke
MP - Guest Relations Manager a répondu le 28 févr. 2024
Hello Favio, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 – Bien

Nicole, Lauderhill

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was quiet
Séjour de 2 nuits en février 2024
MP - Guest Relations Manager a répondu le 20 févr. 2024
Hello Nicole, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 – Excellent

Daniel

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our check-in was great. We were steered toward a nice room and everything was great. We would gladly stay again!
Séjour de 1 nuit en février 2024
MP - Guest Relations Manager a répondu le 20 févr. 2024
Hello Daniel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 – Bien

Mikahela

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I needed somewhere to stay that was sort of close to my job for the weekend since I live downstate.I heard surestay best western was not clean even though it's closer. Late night check in staff.....Mr Williams I believe his name was, was nice & helpful. Room was clean and pricing was reasonable. There's places walkable to eat. There's a small breakfast grab n go offered so at least you won't starve like some places lol. Overall it was decent. This will definitely be a go to spot when needed‼️
Séjour de 1 nuit en février 2024
Barakony a répondu le 4 févr. 2024
Dear Mikahela,Thank you for your great review. We forward your kind words to our staff. Hope to see you soon!

8/10 – Bien

Linda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was a $15/night pet charge which was not disclosed when I registered thru Expedia. Clean and functional, otherwise.
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Linda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 – Bien

Jobe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quick one night (Sunday) stay.
No complaints. I’d stay here again, no issues. Very quiet due to the time of year, day of the week(?).
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Jobe, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 – Bien

Venus

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Good value
It was an uneventful stay. I’ve stayed here frequently over the last couple of years. It’s a bit dated and in need of some maintenance but the staff have always been very friendly and welcoming. The prices are reasonable and probably the main reason I stay here often is they have smoking rooms. Don’t expect the Marriott but it’s a safe, comfortable place to stay for a few nights.
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Venus, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Bien

Kevin

Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 10 févr. 2024
Hello Kevin, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 – Acceptable

Roberta

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Convenient and cheap price. Staff at the desk was very nice and accommodating.
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Roberta, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 – Acceptable

connie

Points faibles : Propreté, état et installations de l’hébergement
Our room smelled of smoke. The shower worked like crap. No water pressure and the knob would not stop moving. You had to hope and pray you had warm water. The tub would not drain and had cold water around our feet. I would not recommend this place to anyone at all.
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Connie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 – Excellent

Claire

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon service clientèle!
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 7 févr. 2024
Hello Claire, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

4/10 – Médiocre

Donald

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
no maid service
Séjour de 6 nuits en novembre 2023

10/10 – Excellent

Phillip

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 21 nov. 2023
Hello Phillip, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 – Terrible

Raheem, Wilmington

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Too loud had to keep jumping out my sleep
Séjour de 3 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 19 nov. 2023
Hello Raheem, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 – Bien

Laura

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place for short stay most affordable staff very friendly. There could have been better cable for the children.
Séjour de 2 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 19 nov. 2023
Hello Laura, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 – Excellent

Eric

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nicer room than last stay, and overall nice property to stay at. Not fanciest place, but good for price.
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 14 nov. 2023
Hello Eric, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Bien

Eric

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
More issues with other guests being noisy than the property itself; which can't be a reflection on the business soley. The overall property looks like it needs a better maintenance department. Freshening paint on exterior and fixing the strobing lights by stairs, and some more thoroughness in room care (spots on ceiling, soft area in the floor) would improve the overall feel of the property. Staff was fine, and the overall experience was fine. It is not the most expensive option in the area and the cost feels reflective of the property.
Séjour de 2 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 14 nov. 2023
Hello Eric, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 – Médiocre

Basirat

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worse experience
I was disappointed by the hotel lay out and breakfast offered, Most Days Inn by Wyndham hotels i had stayed around the world are better with breakfast, they serve hot breakfast which is the reason I booked the hotel. The hotel harbors people for extended days more like a residential stay, full of people that depict unsafe environment for travels. Just to know the people imagine a resident came knocking at my door and that we are making noise disturbing her sleep by fighting since 1:30AM which was not true, because of that I felt threatened and I have to change my room. At the time of checking out the lady at the front desk is very not accommodating will not allow us to use the bathroom in the lobby, and lacks good customer services or hospitality for the kind of job she's doing. She needs customer services and sensitivity training. Overall, the hotels needs to be removed from your hotel lists Thanks
Séjour de 2 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 10 nov. 2023
Hello Basirat, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 – Terrible

Helen

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Dumpy place
No toilet paper. Sink doesn’t drain. Room walls dirty. Dirty dresser. The place is dumpy.
Séjour de 2 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 7 nov. 2023
Hello Helen, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Xue

Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 19 nov. 2023
Hello Xue, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Phillip

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
It's a place to lay your head down
It's your basic cheapish hotel room. Deluxe was quite large which was a bonus. Did have a smoke smell when first entered. Staff were friendly. Some updates to room, but still dated. No WIFI as provider server's were down. No hot breakfast, was a grab bag with apple, muffin, juice, yogurt, cereal and milk.
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 27 oct. 2023
Hello Philip, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 – Acceptable

Michelle

The room was fine but the 202 traffic noise was annoying. Also not having regular cable channels such as TBS or A&E. NOT able to watch game 7 of the Phillies playoff. That was very inconvenient.
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 27 oct. 2023
Hello Michelle, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 – Terrible

Wright

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Plumbing problems big time. Staff couldn't fix them, so I had to change rooms. No help doing so. NO INTERNET!!!! Desk and chairs broken down. Did I mention, NO INTERNET!!! I chose this place because it was convenient to my clients, and I could work in my room between calls, but without internet connection, I couldn't work.
Séjour de 7 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 25 oct. 2023
Hello Wright, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 – Terrible

William

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 25 oct. 2023
Hello William, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
Sketchy
The room itself is clean, but the hotel was scary and sketchy. I was traveling alone and felt unsafe. There were people hanging outside of rooms and it was really creepy. I left a day early.
Séjour de 2 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 31 oct. 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 – Acceptable

Brandalynn

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités
Propert my was ok for an overnight stay, area and people around hotel look sketchy
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 10 oct. 2023
Hello Brandalynn, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 – Terrible

Joanna

Séjour de 1 nuit en septembre 2023
MP - Guest Relations Manager a répondu le 1 oct. 2023
Hello Joanna, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.