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Reviews of Candlewood Suites Williamsport, an IHG Hotel

2.5 out of 5
Candlewood Suites Williamsport, an IHG Hotel
1836 E 3rd St, Williamsport, PA

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 381 reviews" "
Rating 8 - Good. 124 out of 381 reviews" "
Rating 6 - Okay. 53 out of 381 reviews" "
Rating 4 - Poor. 33 out of 381 reviews" "
Rating 2 - Terrible. 25 out of 381 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Liked: Staff & service, amenities
Strong odor of marijuana in the lobby and throughout the first floor. Book room on line and had to re accomplish the check in at the desk. In the morning the staff had no record of my stay. When they looked into my reservation they realized the clerk from the previous night had me marked as a no-show. This hindered me receiving a receipt. They said they’d have to email me a receipt. I would probably not stay at this location in the future.
Stayed 1 night in Apr 2024

8/10 Good

Linda Arelene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yesha M on Apr 23, 2024
Hey Linda Arelene Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites.

4/10 Poor

Veronica, Red Bank

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cody on Apr 15, 2024
Hi Veronica,Thank you for taking the time to leave us a review. I apologize that we fell short of expectations, we will strive to do better in the future!

8/10 Good

Sacha

Liked: Cleanliness, amenities
Room was clean and tidy just feel like it’s need to be a little more upgraded and up to date but other than that didn’t have any issues with checking in or out.
Stayed 1 night in Mar 2024
Response from Yesha M on Mar 18, 2024
Dear Sacha,Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites.

8/10 Good

Tiffany

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff is friendly and easy check in and checking out . Nice pool . Great places to eat and shop.
Stayed 1 night in Feb 2024
Response from Yesha M on Mar 17, 2024
Dear Toffany,Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adriana on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. The first room we had didn’t have any heat in it so I called the front desk and he told me to come downstairs and get a new room. He had everything already done when I got there. The room was clean and cozy and I slept well. I will be back in May and will be staying there.
Stayed 1 night in Dec 2023
Response from Adriana Woltz on Dec 18, 2023
Dear Nora, we wanted to thank you for taking the time out of your day to leave us a review. We're happy to hear you enjoyed your stay here at Candlewood Suites, Williamsport. We hope to see you again in the near future!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Adriana on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative i can say is the housekeeping is almost nonexistent. My room has not been serviced since before i checked in . Other than that i highly recommend staying here .
Stayed 8 nights in Nov 2023

2/10 Terrible

Marc

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The GM was the only good think about this property. He was kind and attentive but the carpet was filthy, only one of the electrical outs worked and therefore the TV did function. The bathtub/shower floor was gray with dirt, the air conditioning was very noisy when it kicked on every 30 minutes all night long and the shower rod was bent so the shower curtain wouldn’t stay closed and water flooded the bathroom floor. There was cereal and coffee in the common break room bath there was no milk.
Stayed 2 nights in Oct 2023
Response from Ops Manager on Oct 19, 2023
I'm sorry your stay was less than ideal. We are always working to make our cleanliness the number one priority for our staff. We hope if you ever choose to stay with us again that we can make your next stay so much better!

4/10 Poor

frieda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Online it states that breakfast is excluded but this place does not have breakfast also I asked the man at the front desk for items needed in our room but he forgot 3 different times and so I needed to wait for shift change to come in order to get what was needed. Room was not properly cleaned and was left with garbage in it from prior renters.
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 11, 2023
I'm sorry about your subpar stay! All details matter to us here so I will pass this along to our housekeeping manager so she can work with our team to do better room cleanings as we always strive to do our best! As for the front desk who kept forgetting your stuff I am very sorry about this and will have a chat with them on how to better handle these kinds of situations.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gettelman at the desk was awesome great check in. Nice place and close to little league world series
Stayed 1 night in Aug 2023
Response from Operations Manager on Aug 28, 2023
Thank you for the kind review! We do our best to make everyone's stay great!

2/10 Terrible

Laurie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ordered a room with 2 beds, got one
Stayed 1 night in Aug 2023
Response from CW Operations Manager on Aug 21, 2023
I'm sorry your stay was less than perfect. Upon review of your reservation, you ordered one of our king one-bedroom suites which has a pull-out couch in the living room area. We we're also sold out of rooms with 2 beds. If there's anything else, we can do for you please let us know.

10/10 Excellent

Gregory

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Operations Manager on Aug 14, 2023
Thanks for your great review! We strive to do our best!

10/10 Excellent

Heather

Stayed 1 night in Jul 2023
Response from Management on Jul 28, 2023
Heather,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and friendly staff
Stayed 1 night in Jun 2023
Response from Operations Manager on Jun 13, 2023
Thank you so much for the kind words about our hotel! Please consider staying with us again!

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Operations Manager on Jun 12, 2023
Thanks for the kind words! We hope you will stay with us again!

10/10 Excellent

Brian

Stayed 1 night in May 2023
Response from CW Operations Manager on Jun 6, 2023
Thank you for the positive review! We hope to see you again.

4/10 Poor

Evan

Stayed 3 nights in Mar 2023
Response from King Veira on Apr 28, 2023
Thank you for taking the time to write a review. We genuinely appreciated your feedback and have taken your complaint very seriously. On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectation, as we strive every day to provide a superior customer experience. With our new Management team, we will use your feedback to implement improvements and to ensure we provide a better experience in the future. So please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Eh it was ok...
It was just ok...when the heat came on, it was very noisy. Made a gurgling sound and a whistling noise. Hard to sleep. The pool was disappointing, the water was cold. And i think for the price, some kind of breakfast should be included, even if it's just donuts and coffee.
Stayed 2 nights in Mar 2023
Response from King A Veira on Apr 27, 2023
I am very concerned about the problems you experienced during your recent visit. I am writing today to thank you for taking the time to bring these matters to our attention. We genuinely appreciated your feedback and have taken your complaint very seriously. On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectation, as we strive every day to provide a superior customer experience. With our new Management team, we will use your feedback to implement improvements and to ensure we provide a better experience in the future. So please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at cwgm17701@gmail.com.

8/10 Good

Ryan, King George

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quiet
Stayed 1 night in Mar 2023
Response from King Veira on Apr 27, 2023
Hello Ryan,Thank you for being our guest and for leaving a review. We appreciate your business and look forward to serving your future lodging needs. Again, thank you for choosing Candlewood Suites.

4/10 Poor

Ronnie

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the reasons for picking this hotel was that it was pet friendly and it had an indoor pool. The pool was broken and the entire hallway we stayed in had empty beer containers by a lot of the doors and it smelled like weed terribly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Candlewood Management on Jan 15, 2023
Thank you for staying with us at the Candlewood Suites! We are glad you enjoyed your stay. We look forward to you staying with us again in the future. Travel safe!Candlewood Management Team

4/10 Poor

Stephen

Stayed 1 night in Jan 2023
Response from Candlewood Management on Jan 15, 2023
We appreciate you staying with us at the Candlewood Suites! We apologize that your stay was not to your liking and we will work towards a better stay in the future. Travel safeCandlewood Management Team

2/10 Terrible

Jodi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room
Stayed 1 night in Jan 2023
Response from Candlewood Suites Night Auditor on Jan 11, 2023
Thank you for staying with us at the Candlewood Suites! We appreciate your feedback and will work with the appropriated departments to make improvements.We look forward to you staying with us again in the future.Candlewood Suites Night Auditor and Candlewood Management Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shortened our stay
When entering the hotel there was a deodorizing smell that was not pleasant. The room had many issues. The mattress was soiled and very thin. There was no plastice protective covering on the mattress to help prevent bed bugs. The bedspread was soiled. The bathroom did have clean towels but there was hair in the tub along with dirt still on a shelf in the tub. You could hear the neighbors beside and above you. We were very disappointed with this hotel. We even cancelled our second night.
Stayed 2 nights in Oct 2022
Response from Candlewoood Management Team on Nov 16, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

4/10 Poor

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is definitely old and worn out Currently remodeling
Stayed 5 nights in Oct 2022
Response from Candlewoood Management Team on Nov 16, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

6/10 Okay

Laura, Clarence

Travelled with family
Disliked: Amenities
Room smelled a bit moldy. We had a sticky on our window within an hour of checking in to clean up our mess. There was dog food on the parking lot that clearly someone spilled, but assumed it was us, even though you can see we drove over it and they also could’ve checked their cameras. When I gave the slip back to them and said that wasn’t our mess, I got a look from the employee that certainly wasn’t friendly. Our first experience at this branch. Will stay with Hilton from now on.
Stayed 1 night in Oct 2022
Response from Candlewoood Management Team on Nov 16, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

2/10 Terrible

Jane

Travelled with family
The staff were pleasant but the facilities were not so good. There was too much air fragrance. One thing that was not safe was the exterior door to the building had tape on the latch to keep it open.
Stayed 2 nights in Sep 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

2/10 Terrible

lucy

Travelled with family
I went to the property they didn’t have the room with 2 queen bed and I still never get my refund from Expedia . Very sad I was with 2 children around 1 am in the morning without a room to stay even knowing that was already paid .
Stayed 1 night in Oct 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 Poor

Bruce

Travelled with family
Disliked: Cleanliness, amenities
This Candlewood Suites was disappointing for the price we paid and compared to other IHG hotels we have stayed at. The bathroom was out of shampoo and soap, and we had to ask twice for them. We had reserved the room for three people but there were only two towels. The sheets were stained, although seemed clean.
Stayed 1 night in Oct 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed used hotels.com room already assigned
Stayed 1 night in Oct 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

8/10 Good

Matthew

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Candlewood Suites
Hotel staff was friendly and curtains. Hotel condition was neglected and dirty.
Stayed 1 night in Oct 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

6/10 Okay

Alek

Stayed 1 night in Sep 2022

8/10 Good

Yasin

Stayed 2 nights in Sep 2022
Response from Candlewood Management Team on Oct 19, 2022
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

8/10 Good

Demetria

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Dissapointed
Stay was 4 adults, only given 2 towels & 1 washcloth; conditioner & body wash were empty; comforter was brown stain on it; was not given ant blanket; phones didn’t work to call front desk
Stayed 2 nights in Sep 2022
Response from Candlewood Management on Oct 3, 2022
Thank you for staying with us at the Candlewood Suites. We aim for 100% guest customer satisfaction. I have taken your feedback and spoken to my team to make improvements. During your stay our front desk would have been able to assist with your additional requests. We appreciate you staying with us at the Candlewood Suites. Candlewood Management Team

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel experience! The only saving grace was the staff who were friendly. It was filthy all around. The “secured “ doors were broken. We had zero shower soap, shampoo, conditioner. They were totally empty! The hallway is dingy and rugs all dirty. Walls filthy. Our room smelled awful. Never again.
Stayed 2 nights in Sep 2022
Response from Candlewood Management on Sep 19, 2022
Thank you for staying with us at the Candlewood Suites! We strive for 100% guest customer satisfaction. We appreciate the feedback in order to improve moving forward. Candlewood Management Team

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property was amazing ... before I even arrived, they were able to adjust my reservation. During our stay, they happily added a room during a particularly busy time so that family could join us and were extremely understanding of unique needs of a family member. And, after we checked out and went and discovered that we had left a valuable item behind, the staff was extremely diligent in helping us retrieve it. We would gladly stay here again.
Stayed 8 nights in Aug 2022
Response from Candlewood Management on Sep 19, 2022
Thank you for staying with us at the Candlewood Suites! We strive for 100% guest customer satisfaction. Your feedback helps us continue providing exceptional service to our guests. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 Poor

Omarion

Stayed 1 night in Aug 2022

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property wasn’t at all what I expected with the positive reviews. The halls were smelly and looked beat up, we had no toilet paper, it appeared that our bedding was just made up and not changed. There was no available parking close to the building (we had to park at a different hotel and walk!) which didn’t feel safe as there were men hanging out in the parking lot drinking. Not somewhere I would ever book again.
Stayed 1 night in Aug 2022

4/10 Poor

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best towels and hand towels wash clothes were provided when we got there one towel each I called downstairs and told them we needed two towels each they brought them up and that was the last we saw of any linens. The shower curtain holder was about falling out of the wall. And the shower curtain itself was fabric but had totally lost its waterproof faculties and the floor after each shower was soaking wet. Also poor cleaning done in the bathroom there was blood on the base of the toilet seat unacceptable
Stayed 3 nights in Jul 2022

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
Check in took longer then expected. Staff appeared to be new. Hotel is extremely dated and smells horrible. Carpet in hallways is a tripping hazard. The pool was slimy and nasty needs to be emptied, scrubbed and painted.
Stayed 2 nights in Jul 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Very clean but worn
This hotel is in an area where there are many workmen from the fracking industry. It was very clean but due to the high traffic, it definitely showed the wear. It also had what seemed like a design flaw in the positioning of the bed on the wall; while there was plenty of room, the bed was so close to the one wall that it made it difficult to get into bed on that side. Also, the in room coffee maker leaked all over the place so we couldn't get a cup of coffee without going out for it.
Bed so close to the wall made it hard to get into bed on that side; plenty of room to center bed and have a nightstand/lights on both sides of bed.
Leaking coffee maker made it impossible to get a cup of coffee without going out
Stayed 1 night in Jul 2022

6/10 Okay

Eric

Business traveller
Liked: Cleanliness
This isn’t a bad hotel. I felt like the property was lacking on upkeep but the room was clean. The television was wonky and the supplied soap, coffee and towels were pretty scarce. Trash piled up in the hallways on a few occasions.
Stayed 3 nights in Apr 2022

6/10 Okay

Ray

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Apr 2022

10/10 Excellent

Jing

Stayed 1 night in Jan 2022

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2021

6/10 Okay

Jesse

Travelled with family
Liked: Staff & service
Needs an update
Friendly, helpful staff. Pool was a nice touch. Had a little trouble with finicky room keys, not a big deal. Main issue was for the price we paid, hotel is a bit worn out looking. Rips in the carpet, tape on the flooring, old TV's, etc.
Stayed 2 nights in Nov 2021
Response from Cindy on Dec 31, 2021
Thank you for taking the time to provide us with your comments. We are working to address these issues and appreciate your feedback.