Seasonal outdoor pool, a heated pool

Reviews of Westgate Historic Williamsburg Resort

3.5 out of 5
Westgate Historic Williamsburg Resort
1324 Richmond Road, Williamsburg, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dipa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hardik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at wastegate and I definitely recommend but hotel need to speed up check-in process and improve area around hotel. Inside hotel is up to expectations. I would definitely recommend for Wilmington.
Stayed 3 nights in Mar 2024

10/10 Excellent

Oswaldo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and surprisingly large. It was very comfortable and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Next door tv was very loud
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Boris, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Will recommended
Stayed 2 nights in Mar 2024

2/10 Terrible

Roy, Mebane

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not have house cleaning. The sheets was not changed when we got there. STAY AWAY ALL COST.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and lots of fun for kids.
Stayed 2 nights in Mar 2024

2/10 Terrible

Carlyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked what was perceived to be a normal hotel room..but in reality we were 2 buildings away (in between and behind two restaurants) the window in the room looking out lead right to the dumpster and to the back parking lot of the one restaurant, my husband looked in, and he walked out and checked out… we went to another hotel near by. There was nothing we saw that was close to “resort” style… other than the pictures online. Maybe I need to look at ALL pictures. Staff was rude when we wanted to check out. The only nice person helped me find the bathroom to change out 8 month old son. This is not a clean place for a baby.
Stayed 1 night in Mar 2024

2/10 Terrible

Loren

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Clayton, Drewryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly check in. Room was spacious and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quick check-in. Lots of amenities. Outside door had broken seal so draft came in. Tried to address
Stayed 2 nights in Feb 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Social media support on Mar 11, 2024
Hi JessicaThank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Excellent

ALEXANDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nested in Colonial fashion very clean and comfortable.
Stayed 2 nights in Feb 2024

2/10 Terrible

Devyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We paid for a room with a jacuzzi. When we arrived we were told we were upgraded to a two bedroom suite with NO jacuzzi. We said no, we wanted the room with the jacuzzi, which is what we paid for. We were told they were all sold out of those rooms and that they could get us in one of those the next day. The next day came and the front desk worker was extremely rude to us when we asked to be switched to the room we paid for. Do. It recommend this place as you cannot be sure that you will get what you paid for. And you will be treated with disrespect when you ask for what you paid for!
Stayed 3 nights in Feb 2024
Response from Social media support on Mar 11, 2024
Hi Devyn,We sincerely apologize for the inconvenience and frustration you experienced with your room reservation and our team's lack of proper communication. Providing our guests with the accommodations they expect and deserve is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We apologize for the rudeness our front desk staff displayed during your interaction. This unacceptable behavior does not reflect the level of service and professionalism we strive to provide to our guests. We appreciate your understanding and hope to have the opportunity to regain your trust. We welcome you back in the future for a much-improved experience. Kind regards,Social media support

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenience and Quietness were the keys for me
Stayed 3 nights in Feb 2024
Response from Social media support on Mar 11, 2024
Hi Richard,We're delighted to hear that convenience and quietness were the keys to your satisfaction during your stay with us. Providing a peaceful and convenient environment for our guests is a top priority, and we're thrilled that we could meet your expectations in these areas. Your comfort and satisfaction are important to us, and we're glad that we could contribute to a positive experience during your time with us. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Kind regards,Social media support

4/10 Poor

Aron

Stayed 1 night in Feb 2024

10/10 Excellent

Marquise

Stayed 1 night in Jan 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony was great at check in. Very friendly and quick! Bed was comfortable. Bathroom is a little small but worked.
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi Stacey, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

8/10 Good

SIF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check-in/out. Room was clean. Beds were firm and very comfortable. Shower had good water pressure. Parking right outside room. Walls are a bit thin, so could hear folks in next room. Overall very good experience.
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi SIF, Thank you for sharing your thoughts! We're delighted to hear that you had a positive experience with our friendly staff, easy check-in/out process, clean rooms, comfortable beds, and good water pressure in the shower. Your feedback about the thin walls is noted, and we appreciate your valuable input. We hope to welcome you back for another enjoyable stay in the future!Kind Regards

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Everything was great except the water heat. Bathroom was cold during the winter and water temperature couldn’t warm up to an acceptable temperature
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi David, Thank you for your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for any inconvenience regarding the water temperature in the bathroom during the winter. We will certainly look into this issue to ensure a more comfortable stay for our future guests. Your input is valuable, and we appreciate your visit.Kind Regards, Social Media Support

10/10 Excellent

He

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet, we are impressed.
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Historic Williamsburg Resort! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 Excellent

Mary

Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 5, 2024
Hi Mary, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

10/10 Excellent

Crystal

Liked: Staff & service, property conditions & facilities
Best One
Stayed 4 nights in Jan 2024
Response from Social Media Support on Feb 5, 2024
Hi Crystal, Thank you for your rating on the Westgate Historic Williamsburg Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

10/10 Excellent

Klarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked one bedroom villa and the room was very clean and nice furniture! The bathroom was spotless and had a big jacuzzi. The property has a heated outdoor pool and hot tub. Highly recommended!!
Stayed 2 nights in Jan 2024
Response from Social Media Support on Jan 26, 2024
Hi Klarita, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

LaMont

Stayed 2 nights in Dec 2023

4/10 Poor

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A 10:00 AM check out time is ridiculous.
A 10:00 AM check out during the off season is ridiculous!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023

10/10 Excellent

Sandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and rooms
Great recent renovations and amenities in the room and in the building and convenient location and easy parking
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Cheap place, got what I paid for I guess
Room was very, very small with a tiny dresser, small bathroom and no sofa or comfortable chair. It is obviously a very old hotel with lots of signs of things worn down but at least there was a fresh coat of paint slapped on everything. The door had big gaps around it allowing too much nearby traffic noises inside the room. A mouse or insects would easily crawl under. No deadbolt. Paint peeling off the wall.
Stayed 2 nights in Dec 2023

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Disliked: Room comfort
The beds were terribly uncomfortable, very hard like laying on floor. Room and bathroom were very small and had outward facing door directly to parking area. Our last stay we were in the main building which is where we had thought we would be this time, sadly mistaken.
Stayed 3 nights in Dec 2023

10/10 Excellent

Earen, Spotsylvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, the facility looks well taken care off, and there is lots of parking. The staff was friendly and welcoming. Overall great experience.
Stayed 1 night in Dec 2023

6/10 Okay

Itir

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

AURORE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and neat
Stayed 2 nights in Dec 2023

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Westgate Customer Care on Dec 12, 2023
Hi Kathleen, We're grateful for your support. Thank you for visiting us and we look forward to welcoming you again soon.Kind Regards

10/10 Excellent

Tamera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It felt like renting an apartment! The room was very spacious
Stayed 2 nights in Dec 2023
Response from Westgate Customer Care on Dec 12, 2023
Hi Tamera, We're delighted to have met your expectations. We are glad you enjoyed your stay at our resort. We hope to get the chance to welcome you again for another incredible time at Westgate Resorts.Kind Regards

10/10 Excellent

Gabrielle

Stayed 2 nights in Dec 2023

8/10 Good

Amarette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish property provided complimentary breakfast. Other than that , hotel was nice and very clean!
Stayed 3 nights in Nov 2023
Response from Social Media Support on Dec 6, 2023
Hi Amarette, Thank you for staying at the Westgate Historic Williamsburg Resort! We're glad to see you enjoyed some aspects of your stay. We appreciate your feedback as it helps us to improve, we hope to see you for a future stay that not only meets but exceeds all your expectations!Best Wishes,Social Media Support

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Nice and. Spread out. Huge rooms.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Dec 4, 2023
Hi Robert, Thank you for choosing the Westgate Historic Williamsburg Resort! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the parking in front and walking into your room. It was nice and clean and spacious. If they could figure out outlets near the beds for cpap machines would be ideal
Stayed 1 night in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Esther, We appreciate your rating on the Westgate Historic Williamsburg Resort. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, comfortable room. Close to Historic Williamsburg and Busch Gardens. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Jason, Thank you for your 5-star rating on the Westgate Historic Williamsburg Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

6/10 Okay

Judy

Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Judy, Thank you for choosing the Westgate Historic Williamsburg Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

8/10 Good

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Westgate Inn, Williamsburg, VA
The room was small and pretty crowded with furniture and appliances, but the bed was very comfortable. Considering we checked in 10p.m.-ish and out at 10a.m., the bed being comfortable was the most important part of the stay. The shower was great--large, totally glass, good water pressure and consistent temperature. The bathroom sink was way too small--no way really to comfortably wash your face. That was the biggest downside; the only other inconvenience/annoyance was lack of outlets to plug in devices. The heater was great, the night was relatively quiet, and we mostly enjoyed our time there.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Zachary

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 15, 2023
Hi Zachary, Thank you for choosing the Westgate Historic Williamsburg Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 15, 2023
Hi William,Thank you very much for your rating on the Westgate Historic Williamsburg Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support