Note fondée sur 955 évaluations vérifiées
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 11 févr. 2024
Well located and clean.
Breakfast just ok.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Steve, Gestion de l’hôtel
Hello Dave! Thank you for supporting the IHG brand and taking the time to leave us this 5/5 review. We hope to see you again soon!Sincerely,Steve Russell - GM
par un voyageur vérifié
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
7 mai 2024 par Steve, Gestion de l’hôtel
Hello! Thank you for leaving us the review regarding your recent stay with us. We are pleased you had a good time and hope to see you again soon.Sincerely,Steve Russell - General Manager
par un voyageur vérifié de Henrico
Publié le 1 mai 2024
our convivence
Commentaires de Gestion de l’hôtel
2 mai 2024 par Steve, Gestion de l’hôtel
Hello Sharon! Thank you for staying with us! We hope you enjoyed your visit and we look forward to seeing you again soon.Sincerely,Steve Russell -GM
par un voyageur vérifié
Publié le 25 avr. 2024
Just had to call down to the front desk as I think are rooms are located in between a bunch of kids in a class trip. Honestly shouldn’t they keep a school trip on a separate floor??
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Steve, Gestion de l’hôtel
Hello! I appreciate you giving us your feedback. I'm sorry you encountered noise from the groups. We do attempt to keep student groups separate from other guests, yet it is not always possible. Besides the noise I hope you enjoyed your staff with us and beautiful Williamsburg.Sincerely,Steve Russell -GM
par un voyageur vérifié de Forest City
Publié le 17 avr. 2024
Enjoyed my stay! Great location.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Steve, Gestion de l’hôtel
Hello Michelle! We are so pleased you enjoyed your stay. Thank you for taking the time to leave this review and thank you for staying with us! We hope to see you again soon!Sincerely,Steve Russell - General Manager
par un voyageur vérifié
Publié le 15 avr. 2024
Wonderful
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Steve, Gestion de l’hôtel
Hello! We are pleased you enjoyed your stay and very appreciative for taking the time to leave us a review. Please come stay with us again during your next visit to Williamsburg!Sincerely,Steve Russell - GM
par un voyageur vérifié
Publié le 13 avr. 2024
Booked a hotel room in the wrong city called them and they would not work with me at all so they were going to bill me anyways. Very unfriendly very hard to work with.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Steve, Gestion de l’hôtel
Hell Dave. Could you be more specific as to who "they" are and maybe I can be of help.Sincerely,Steve Russell -GM
par un voyageur vérifié
Publié le 4 avr. 2024
Cleanliness was lacking. The toilet was clogged and it was full. The other areas of the room had appearances of use without being cleaned. I told the front desk and they moved the room. There were similar signs of lacking cleaning details. I didn’t even stay in the room. No one offered to make it right.
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Steve, Gestion de l’hôtel
Hello Robert. We regret you encountered these issues during your recent stay with us. Without your feedback, we may have missed this teaching opportunity. I have met with housekeeping regarding your issues and we hope this will lend our staff the opportunity to be better in the future.Sincerely,Steve Russell - GM
par un voyageur vérifié
Publié le 25 mars 2024
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Steve, Gestion de l’hôtel
Hello Yelena! Thank you so much for staying with us and taking the time to leave us this review. We appreciate your support and we hope to see you again soon!Sincerely,Steve Russell -GM
par un voyageur vérifié
Publié le 24 mars 2024
The doors slam when they are closed, so that is a lot of noise when you are sleep.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Steve, Gestion de l’hôtel
Hello! Yes, the doors do make too much noise and we are in the process now of finding a way to remedy that issue. Thank you for your feedback...it is very helpful to us. Thanks for staying with us and we hope to see you again in the near future.Sincerely,Steve Russell - General Manager
