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Reviews of Alpenrose Hotel & Gardens

2 out of 5
Alpenrose Hotel & Gardens
72a Kirchgasse, Wilderswil, BE

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 170 reviews" "
Rating 8 - Good. 52 out of 170 reviews" "
Rating 6 - Okay. 26 out of 170 reviews" "
Rating 4 - Poor. 14 out of 170 reviews" "
Rating 2 - Terrible. 4 out of 170 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hyunji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pension, great views
Super friendly staff, room upgrade without asking, brilliant breakfast.
Stayed 2 nights in Jan 2023
Response from Reinhard on Jan 19, 2023
Thank you very much for an excellent review, we really appreciate it, and hope to welcome you soon again

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best view. We love this place. It’s perfect for us. We love the country, fresh air and nice people. We found it all here. It’s a few meters from the train station. If if you don’t mind not having an elevator this will be perfect for you too.
Stayed 1 night in Oct 2022
Response from André on Nov 2, 2022
Thank you for your great review and hope to see you again in our place

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location. The view from our window is unforgettable! We lived the staff and how helpful they were. The breakfast is top notch. We didn’t mind that there was no elevator. The service made up for what is lacking.
Stayed 1 night in Oct 2022
Response from Pascal on Nov 2, 2022
Dear CristinaThanks so much for taking the time to review your stay with us.Hope we can welcome you again soon.Best wishes,Team Alpenrose

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from train station lovely hotel in beautiful gardens , room with sensational view from balcony. Clean and very comfortable . Restaurant and breakfast excellent and staff welcoming and helpful . Loved this place!
Stayed 3 nights in Oct 2022
Response from André on Oct 24, 2022
Hi Kathy, thank you so much for your great review. Hope you had a great vacation and hope to see you soon again

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the upper rooms have beautiful mountain views. The public rooms are very nicely decorated with traditional alpine themes. The attached restaurant was very good. All the staff were very friendly.
Stayed 1 night in Sep 2022
Response from Pascal Block on Oct 12, 2022
Dear Frederick,Thanks so much for taking the time to review your stay in our house.We are happy to hear, that you had a nice stay and would love to welcome you again in some point.Best wishes from WIlderswil,Team Alpenrose

8/10 Good

John

Stayed 3 nights in Sep 2022

8/10 Good

Terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain and glacier view. Wonderful breakfast included with stay. Close to Interlacken and Grendiwald. No air conditioning but cool enough to use open window.
Stayed 2 nights in Sep 2022
Response from Pascal Block on Sep 22, 2022
Dear Terri,Thank you so much for taking the time to review your stay with us. We are happy to hear, that you had a nice time in our hotel and appreciate your warm words.Best wishes,Team Alpenrose

10/10 Excellent

James

Stayed 2 nights in Sep 2022
Response from Pascal Block on Sep 18, 2022
Dear James,Thanks a lot for your nice review.Best wishes,Team Alpenrose

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old European Hotel
Great location for convenience and views. We liked the restaurant too. Try the bobotie. Fantastic staff. Be sure to dine outside if the weather allows. We loved the included breakfast for the view and choices.
Stayed 2 nights in Aug 2022
Response from Pascal Block on Sep 14, 2022
Dear Michael,We appreciate your review a lot. Thanks for staying with us and taking the time to review your stay.Hope to see you again soon.Best wishes,Team Alpenrose

6/10 Okay

Roger

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely getaway!
This hotel was just perfect for our needs! Friendly and relaxed atmosphere, absolutely breathtaking setting and views, fantastic breakfast, and excellent accessibility to trains. I couldn't wait to relax with a book in the garden at the end of the day! Shout out to Pascal, for his cheerful and helpful assistance! We also enjoyed the restaurant next door.
Relaxing in the garden
Stayed 2 nights in Aug 2022
Response from Pascal Block on Sep 1, 2022
Dear Elaine,Thank you so much for staying with us and taking the time to review your stay with us. We appreciate your comment a lot and we are really happy to hear, that your stay was nice and we could fit your needs to the fullest. I hope, that you arrived back home well and look forward to welcome you again soon.Best wishes,Team Alpenrose

2/10 Terrible

YOUNG IL, DAEGU

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was chek in different rooms than reserved rooms. Down grading. Owner is not apologizing mention and not returned down grading rooms price money. Very unpleasant. Also, front desk staff is very rude & very angly. All times during celluer phone check-in & droped the room key. She is racism. Our rooms reserved mountain deluxe rooms. But, changed small rooms.
Stayed 1 night in Aug 2022
Response from Pascal Block on Aug 16, 2022
Dear Mr Young Il Thank you very much for taking the time to review your stay with us. We are very sorry, that you had a bad experience in our hotel during your stay. As it is very important to us to satisfy our guests we double checked your case again and we realized, that you got exactly the rooms you booked on expedia. We neither changed the category of your rooms, nor did we downgrade your booking. That our staff, was not very attentive to you is very sad to hear. For us it is very important, that our staff takes big care about our guests, so we will definetely speak to the person in charge and train her how to care about our guests properly. We really apologize ourselfs for the treatmant from our staff with you. Also we really hope, that you will give us a second chance and we can try to do well your first bad experience with us. Best wishes from Wilderswil, Pascal Block

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Aug 2022
Response from Pascal Block on Aug 16, 2022
Dear Sriram Thanks for your review. We are happy, that you liked the stay with us. Best wishes Team Alpenrose

10/10 Excellent

Victor

Stayed 2 nights in Jul 2022

10/10 Excellent

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Atmosphere and breakfast were absolutely amazing!!! Easy access to the train station. The complimentary bikes were nice as well for exploring the town.
Stayed 1 night in Jul 2022
Response from Pascal Block on Jul 24, 2022
Dear Larissa Thank you very much for staying with us and for your nice feedback. We are happy to hear, that you liked your stay and looking forward to welcome you in our hotel again soon. Best wishes from Wilderswil Pascal Block Alpenrose Hotel & Gardens

10/10 Excellent

Samuel G

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 2 nights in Jun 2022
Response from Pascal Block on Aug 16, 2022
Dear Samuel, Thank you for your nice review. We hope to welcome you in our hotel again soon.

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and a fair price for a tourist’s area. The staff are the best part. Sofia was so helpful and services oriented. The gardens were also amazing. Breakfast was very good and the bed was comfortable also. I wouldn’t hesitate to stay here again.
Stayed 5 nights in Apr 2022

10/10 Excellent

Mark Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Switzerland and we were blessed to have chose this place!! Staff were helpful and friendly!! Great location, seconds from station and grocery store. Mountain View is amazing from their room views!! Would definitely recommend to family and friends!!
Stayed 8 nights in Apr 2022

10/10 Excellent

mergene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

AHMED

Travelled with family
Liked: Staff & service
Guys in reception are very friendly and helpful, they are perfect. However, the bath is too small, the cleaner was not good did not change stuffs for the next day even soap was empty did not full it, lack of breakfast.
Stayed 3 nights in Oct 2021
Response from Alpenrose Team on Nov 2, 2021
Dear Ahmed thank you very much for your feedback. We are sorry for the soap, we will do our best that this never happens again in the future. When it comes to changing towels, the housekeeping is instructed to only change towels when not hanged (information card for guests is in every bathroom).

10/10 Excellent

TEGHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, good location. Cute older building. Restaurant was lovely. Overall great place to stay.
Stayed 3 nights in Sep 2021
Response from Alpenrose Team on Nov 2, 2021
Dear Teghan we are very happy you enjoyed your stay with us. Hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant hotel, conveniently located near the train station, with helpful friendly staff. Room we stayed in was very basic, but comfortable enough and had a small balcony with an amazing view of the garden, village and magnificent mountains. Very nice breakfast. The room also has a small electric kettle for tea or coffe.
Stayed 4 nights in Sep 2021

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe vacation
This Hotel is older and keeps with style of the area, but it is very clean, the beds are comfortable and it is only a 2 min walk to the rail station. Please note they do not have an elevator so you do have to use stairs but the staff are very willing to carry your luggage up for you. It comes with a nice breakfast and the restaurant is also a good choice for dinner. The view from our room was breathtaking and we enjoyed the cool air and the beautiful garden in the back. I can’t say enough about Anze the concierge who greeted us, offered to carry luggage, made reservations, gave directions and check in on us. He makes this nice Hotel even better. If we are in the area we would definitely stay again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Eastern holiday. The hotel surpassed our expectations, great staff, clean, awesome location and services amenities such as dinner, buffet breakfast and jacuzzi.
Stayed 3 nights in Apr 2021
Response from Alpenrose Team on Apr 6, 2021
Thank you very much for your feedback. We are happy you enjoyed the time with us. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view with a wonderful scenery. Shopping and train station close by. Quiet area as well.
Stayed 3 nights in Jul 2020

8/10 Good

Thelmis

Stayed 1 night in Mar 2020

10/10 Excellent

Scott, Feldkirch, Austria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna at the front desk was very helpful at check-in and later with information on Lauterbrunnen and Mürren and Chris in the Edelweiss Restaurant provided excellent, personal service. We recommend the Rosti with chicken and mushrooms (outstanding!) and the South African curry dish, sehr gut!
Stayed 1 night in Feb 2020
Response from André on Feb 18, 2020
Dear Scott Thanks so much for your great review

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value accommodation in Wilderswil
The hotel is only 300 meters from Wilderswil train station
Stayed 4 nights in Jan 2020

10/10 Excellent

Lakshmi, Dallas, TX

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train station. Beautiful hotel with great service. Cordial staff. Felt like a family owned place. Would love to stay there again.
Stayed 3 nights in Dec 2019
Response from André on Dec 11, 2019
Thanks so much for your great review

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens and view, awesome attention.
we stayed 2 days at that beautiful Hotel with beautiful gardens and view, comfortable spacious rooms, a very tasteful and various breakfast. experienced awesome attention from the reception clerk Sophia and Hotel Manager Andree that made all they could and helped to make our stay as pleasant as possible. the only reject is that there's no elevator!
Stayed 2 nights in Nov 2019
Response from André on Dec 11, 2019
Thank you very much for your review. Yes we have no elevator and this compensates your visit in the fitness :). No-our building is 120 years old and represents the charm of some time in the past with the luxury of today. And most important you mentioned very nice - we do all we can for our guests ! Thanks

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem off the beaten path
We felt so welcomed at the Alpenrose. Andre created a special tour for us to accommodate the weather and kept us from spending money to then be disappointed by a cloudy day. This is not a 5 star hotel but we had a 5 star experience. The beds are very comfortable and the breakfast was great. When I booked this I was not aware it was in Wilderswil outside of Interlaken but it worked out great. The train was under repair and the bus was easy to catch and take into town.
Stayed 2 nights in Nov 2019
Response from André on Dec 11, 2019
Nothing to say - thanks :)

10/10 Excellent

Nadeem

Stayed 3 nights in Nov 2019

10/10 Excellent

sewang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Rena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet village.
Lovely garden. Room with great view. Breakfast buffet good with cold cuts , etc. very convenient for train to Lauterbrunnen and bus to Interlaken.
View from our room.
Stayed 2 nights in Sep 2019
Response from André on Oct 29, 2019
Thanks for your nice review and great picture. Hope to see you soon again

10/10 Excellent

Emmylou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, comfort, and beauty!
The beds were some of the most comfortable of the trip and they had a great family room that allowed the children's room to be closed off from the parent's room if desired. The grounds were absolutely beautiful and the location cannot be beat. Perfect for catching the train or bus wherever you need to go. The breakfast selection was huge and delicious! Would definitely stay again.
Stayed 2 nights in Aug 2019
Response from Alpenrose Team on Nov 17, 2019
Thank you for your nice review.

10/10 Excellent

Yandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good, just five minutes walk to the the wildersill tram station. The garden of the hotel is very beautiful. There are many different kind of flower. The building is 100 years old, whis is historical and beautiful. I can enjoy the beakfast in the restaurant with spectacular view. Also, the jacuzzi is open for use from 8pm-10pm. This is a memorable moment.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The men staff is so nice and kind. He will treat you everything if you want. The view is perfect
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent Place
It was a decent place. I can’t really say anything really good or really bad about it, it was just a place to lay my head and get some rest. The staff for the front desk was the same staff as those in the restaurant so I stood at the desk for 10 minutes just waiting for someone to greet me, then I had to go back to get a shower towel because I wasn’t given one and waited another 10 minutes, so the service was definitely mediocre. The room was comfortable and it’s in a nice location, so I’ll give it that. It’s a budget friendly place and does the job.
Stayed 1 night in Jun 2019
Response from Alpenrose Hotel Team on Jul 3, 2019
Dear, thank you for your review. Since you reviewd under "anonymous" we can not realy look into your statment, however be assured the staff in reception is not the same as in restaurant, however we do apologize for not achieving your expectations. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is old and lovely. Gorgeous gardens to relax in. Very short walk to the train station for travel elsewhere.
Stayed 1 night in Jun 2019
Response from Alpenrose Team on Jun 29, 2019
Thank you very much for this lovely review. We would be more than happy to welcome you back.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Property was great. Beautiful neighborhood but a bit far from city center where all the tourist attractions were
Stayed 1 night in May 2019
Response from Andre on May 27, 2019
thank you for your nice score. We are 5 min by train of bus from the city center in a very peaceful surrounding with a nice garden. For many of our guests this is the reason to stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the staff. They went beyond expectations to make my trip even better. The view was gorgeous! The room I had was cozy and clean. Highly suggest staying there!!!
Stayed 1 night in Mar 2019
Response from Andre on May 1, 2019
Thanks for that great review . Hope to see you back here very soon

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Short Swiss visit
Was great until the truck above me came in at 0200 and sounded like he was sick with dropping things on the floor and u and down for about an hour. after that it was up at 0600 and woke me up again. Very unconscious like they were the only one in the building Bed wasn't comfortable either needs to be looked at just in case the supports are cracked or broken. I didn't bother to check was way to tired to do so. Staff was very pleasure and welcoming. I didn't have breakfast. Overall nice facility not hotels fault for the clown sleep in the room above me
Stayed 1 night in Jan 2019
Response from Rita on Jan 29, 2019
Dear Michael, We are really sorry to hear that! Thank you very much for your patient for the other guest! Best Regards and hope to welcoming you soon again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean amenities, good breakfast
Stayed 4 nights in Jan 2019
Response from Rita on Jan 16, 2019
Thank you very much! Good to know you enjoyed your stay at our hotel :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel a bit old but in good working condition. Cute garden and really good area. Free transport to Interlaken. Rooms are clean. But not soundproof so it gets a bit noisy with people moving around
Stayed 2 nights in Sep 2018

6/10 Okay

Winston, Toronto

Liked: Staff & service
Disliked: Room comfort
Decent location - close to railway station. but the hotel is a bit old. needs much better sound proofing. floors are squeaky. a little over priced.
Stayed 2 nights in Aug 2018

4/10 Poor

Raj, Coventry

Disliked: Cleanliness, property conditions & facilities, room comfort
Not ok to recommend
Out side looks great but rooms are very old and squeaky Not good for sleeping and very expensive for the hotel condition Old and tiny Bath room.
Stayed 1 night in Aug 2018

4/10 Poor

HJ, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Let me start by saying that the staff is quite nice and helpful and the property has a wonderful view and a tremendous amountl of potential. That being said, it is in great need of updating and is lacking in just about every amenity. The towels and sheets were old, gray and worn...no shampoo and the room was not cleaned particularly well. Our room was situated on the first floor, sandwiched between the entrance to the reception area and a lovely patio area in the back with a beautiful view. Unfortunately, the hotel had a bus load of rowdy visitors - half of which spoke at full volume on the patio and the other half speaking at full volume in the reception area until well past midnight. Once they went upstairs, the parquet floors above us squeaked and squawked for another hour. There was no air conditioning and the rooms were fitted with down comforters designed for the winter months - the heat was miserable and I did not get a wink of sleep. The breakfast was well done and again, the staff greeted us in a friendly manner although no one asked how our stay was. I think this place could be spectacular with a little love but sadly I will not be back to see it.
Stayed 1 night in Jul 2018