Property amenity

Reviews of Comfort Inn & Suites near Bethel College

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 203 out of 491 reviews" "
Rating 8 - Good. 177 out of 491 reviews" "
Rating 6 - Okay. 59 out of 491 reviews" "
Rating 4 - Poor. 28 out of 491 reviews" "
Rating 2 - Terrible. 24 out of 491 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaleesa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With how affordable my familys 2 night stay was, we didn't expect to much from this hotel before we arrived. To our surprise the location was in a great area and the outside was very clean. When we walked in we were greeted by friendly staff and Inside our suite was even better. It smelled clean, looked great and we could smell that they use a little bit of bleach to clean their sheets. We didn't get a chance to use the pool but it seemed clean. They also provided breakfast and it was pretty tasty. Overall, great stay for this family of 6.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Jaleesa,We're delighted to hear that your family had a great stay! It's wonderful that the hotel exceeded your expectations with a clean and pleasant environment. We're glad you found the location convenient, the staff friendly, and the suite comfortable. Your positive comments about the cleanliness and attention to detail in the room are appreciated. It's also great to hear that you enjoyed the breakfast and found it tasty. We appreciate your feedback and look forward to welcoming your family back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Corey

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Corey,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Shan, Elkhart

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in. Receptionist was very nice and handled everything quickly and efficiently.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Shan,Thank you for your stay. We are glad to hear that you had a quick and efficient check-in experience and that the receptionist was very nice. Providing a smooth and friendly check-in process is important to us, and we appreciate your positive feedback. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Steven

Liked: Property conditions & facilities
Room was clean and utilized minimal scented products. The only complaint was an abissimal shower with a leaky diverter valve and a very small water flow from the shower head.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Steven,Thank you for your stay. We're pleased to hear that you found the room clean and appreciated the minimal use of scented products. However, we apologize for the inconvenience with the shower, including the leaky diverter valve and the small water flow. Your feedback is valuable, and we'll address these issues to ensure a more comfortable experience for our guests in the future. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
they have comfortable rooms. The breakfast was very good
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Suzanne,Thank you for your kind words. We're delighted to hear that you found our rooms comfortable and enjoyed the breakfast. Providing a positive and comfortable experience for our guests is our goal, and it's great to know we met your expectations. We hope to welcome you back for another enjoyable stay. Sincerely, Hotel Manager

6/10 Okay

bryan

Travelled with pets, Travelled with partner
Liked: Staff & service
Property is a little dated and is a little overpriced for its condition. Convenient for one night stopover. Front counter staff was extremely helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear bryan,Thank you for providing your feedback. We appreciate your understanding of the property's dated condition and pricing. It's great to hear that the front counter staff was extremely helpful during your stay. We take your comments seriously and will consider them as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for another convenient stopover in the futureSincerely, Hotel Manager

10/10 Excellent

DOUGLAS

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 17, 2024
Dear DOUGLAS,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Susan, Hoyt

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a one night stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Susan,Thank you for your stay. It's good to hear that the hotel suited your needs for your overnight stay. We hope to have the opportunity to welcome you back for another visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Margarita

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 11, 2023
Dear Margarita,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

6/10 Okay

Judy, Loveland

Travelled with partner
Disliked: Property conditions & facilities
They had no record of our reservation, which had been prepaid on expedia. They were able to put us in a room but it took forever. The hotel smelled funny and was not in the best condition. On the plus side the beds were comfortable and the heat & air worked well.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Judy,Thank you for sharing your experience. We apologize for the inconvenience you experienced with your reservation and the delay in checking in. Your feedback is valuable, and we will address the issues regarding the hotel's condition and any unusual smells to ensure a more pleasant experience for our guests. We're pleased to hear that the beds were comfortable, and the heating and air conditioning worked well. We hope you will visit again soon.Sincerely,Hotel Manager

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Overall, disgusting place. I don’t recommend this place unless you love a room where you will never feel clean no matter what you do. Very disappointing for a Comfort Inn
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Joshua,Please accept our sincere apologies for the experience that you had while staying at our property. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 Excellent

Geraldine

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Geraldine,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear STEVEN,Thank you for your incredibly generous ten-star rating! We're absolutely thrilled by your glowing feedback and are delighted to know that you had such an outstanding experience during your stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay in the future.Sincerely,Hotel Manager

4/10 Poor

Donna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
First couldn’t find reservation, room did not have a clean feeling or smell, bathroom toilet was not clean. The hot water handle in sink was broken and the front desk was asked to send someone to fix while we were out for the day. They never fixed it. We were there four nights.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Guest,I'm truly sorry to hear about the multiple issues you encountered during your four-night stay. This is certainly not the level of service and quality we aim to provide our guests, and I apologize for the inconvenience and frustration you experienced. Your feedback is valuable, and we will address these concerns with our team to ensure they are rectified immediately. We will also investigate the reservation issue to prevent such mishaps in the future. We deeply regret not meeting your expectations, and we hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

8/10 Good

Monica

Travelled with family
Liked: Amenities
It’s a good place
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Guest,Thank you for your brief comment indicating that you found our place to be good. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 Excellent

Damon, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, spacious clean rooms, best option in town.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Guest,We're thrilled to hear that you found our hotel to have a good location, friendly staff, spacious and clean rooms, and that you consider us the best option in town. Your positive feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future.Sincerely,Hotel Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 28, 2023
Dear Mary,Thank you for the review. I’m glad we were able to provide a good experience for you. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Tina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Really Disappointed.
Extremely disappointed. This hotel was not only filthy in the hallways and elevator but the funk around the edges of the room was incredibly horrifying. There were unsavory people in the parking lot most of the night and it was just horribly disappointing all together.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 18, 2023
Dear Guest,We are truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness of the hallways, elevator, and your room is concerning, and we apologize for not meeting your expectations in this regard. We also regret any discomfort caused by the presence of unsavory individuals in the parking lot. Please know that we take your feedback seriously and will work to address these issues to ensure a better and more comfortable experience for our guests in the future. We appreciate your feedback and hope that you would consider giving us another chance to provide you with a better stay.Sincerely,Hotel Manager

4/10 Poor

daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Sep 2, 2023
Dear Daniel,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Aaron

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump. There were flies in our room, the bathroom was grimy, the keys rarely worked-I had to keep asking the front desk to reset them. The front desk was messy and the workers were inattentive. The pool was so warm it was unpleasant to swim in, and we overall just felt a little dirty and unwelcome. Would not stay again.
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Aug 3, 2023
Dear Aaron,Thank you for writing the review. I’m sorry that several issues combined to make your stay less than desirable. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okay

Katrina Rae

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff was outstanding. With that said I had to give low stars to the smell in my room. It smelled moldy and stale. The breakfast was below average.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Dear Guest,Thank you for your feedback. We're glad to hear that our staff provided outstanding service during your stay. However, we apologize for the unpleasant smell in your room. Maintaining a fresh and clean environment is crucial to us, and we will investigate the issue to ensure it is addressed promptly.We also apologize that the breakfast did not meet your expectations. We appreciate your comments and will use them to improve the quality of our breakfast offerings.Your feedback is valuable to us, and we hope you'll consider giving us another chance in the future to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Manager

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jul 25, 2023
Dear Guest,Thank you for rating your stay an 8 out of 10. We're glad to know that your experience with us was positive overall. We always aim to provide the best possible service and experience for our guests. If there's anything specific you loved or any suggestions you may have for improvement, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Dave

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 13, 2023
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
We celebrated a birthday. All of the staff was so accommodating and delightful.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Dear Guest,That's wonderful to hear! We're thrilled that you chose to celebrate a birthday with us and that our staff made your experience so special. Providing excellent service and creating delightful memories for our guests is what we strive for. Thank you for your kind words and for celebrating this special occasion with us. We look forward to welcoming you back for more memorable moments in the future!Sincerely,Hotel Manager

4/10 Poor

Linda

Disliked: Cleanliness
Disappointed
This hotel got good customer reviews so that’s why I chose it but not very clean in public areas. No attendant in breakfast area to clean tables, etc. Thought room didn’t seem dirty but on leaving found someone else’s clothes in a corner so apparently not cleaned thoroughly. These days we pay more and get less ☹️
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,I'm sorry to hear about your disappointing experience at the hotel. It's frustrating when a place with positive reviews doesn't live up to expectations. The lack of cleanliness in public areas and the discovery of someone else's clothes in your room is certainly not acceptable. It's unfortunate that despite paying more, the quality of service seems to have declined. Your feedback is valuable, and I hope your future stays are more enjoyable.Sincerely,Hotel Manager

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not clean at all. Had a no smoking policy however the hotel still smelled like cigarettes.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 4, 2023
Dear Guest,We apologize for the cleanliness issues you experienced during your stay. Maintaining a clean and fresh environment is a top priority for us, and we regret that we fell short of your expectations. We take your feedback seriously and will address the issues with our housekeeping team to ensure that such incidents do not recur in the future. Regarding the cigarette smell, we apologize for any inconvenience caused. We enforce a strict no-smoking policy, and we will investigate and take appropriate measures to address the issue. We appreciate your feedback as it helps us improve our services. If your travels bring you back to the area, we would appreciate another opportunity to provide you with a better experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 4, 2023
Dear Guest,Thank you for your excellent rating, Jeffrey! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and a comfortable environment is our top priority, and we're thrilled that we met your expectations. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can do to enhance your next stay, please let us know. Thank you for choosing our hotel and for taking the time to share your feedback!Sincerely,Hotel Manager

4/10 Poor

Joshua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stay was ok. The shower only had cold or hot no in between. Had to take cold shower or get burned.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 7, 2023
Hello Joshua,Thanks for the stay and the feedback.Please accept my apologies for the inconvenience. We will definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager.

10/10 Excellent

Traci

Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Traci,Thank you for your stay and the ten stars.I hope you had a nice stay and liked our hospitality. From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

10/10 Excellent

Ruben

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Ruben,Thanks for the stay and appreciation with a five star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Steven,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Avoid the Newton, KS Comfort Inn
Staff was friendly enough but when we called about our TV having no sound or channel listing (3 times), we were given the excuse that it was because Cox Cable is not very good. Shower only produced a drizzle from the shower head and most of the water shooting out of the faucet. Again another excuse with the problem not being fixed. The lamp between the beds had an outlet with no cover and was dangerously exposed. Another excuse but the front desk did not seem concerned. The complimentary breakfast was missing several items such as milk for the cereal. Of all of the employees we saw, only the cleaning ladies wore uniforms with name tags. Most employees were dressed in street clothes, not even professional attire. We had to ask to have our room cleaned, trash emptied and fresh towels. Never was there anyone at the front desk. They were either outside smoking or in the back. When we checked out, the front desk person said she couldn’t give us a discount for all of the problems because that privilege was taken away from her, but would call her general manager. I won’t hold my breath. Very disappointing experience. We normally have a great experience with Comfort Inn.
Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Guest, I am very sorry to hear that we did not meet your expectations.My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Sincerely Hotel Manager.

10/10 Excellent

Ramon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people working the front desk. Very helpful
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Ramon,Thanks for the stay. Hearing such positive feedback from you is very much encouraging.Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future.Sincerely,Hotel Manager.

10/10 Excellent

ALICE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was easy access for parking with a 16 ft trailer. The room was clean and comfy.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 7, 2023
Hello Alice,Thanks for the stay and the great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews, which motivate us to serve better.I look forward to welcoming you again.Sincerely, Hotel Manager.

4/10 Poor

Anthony, MINEOLA

Disliked: Cleanliness
When I got to the room, the entire bathroom had to be cleaned again, hair all over the tub, sink and top. The hotel was out of all hand soap, during the night sounded like someone was dumping rocks into a dumpster about every hour. Extremely loud. I’ve stayed in motel 6’s better than this place especially at the premium price I was charged.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 7, 2023
Dear Anthony,I truly regret the difficulties you experienced during your most recent stay with us. We want to assure you that we take these issues extremely seriously and that we have talked to our personnel about them. We sincerely request your consideration and hope you will give us another try the next time you are here.Sincerely,Hotel Manager.

10/10 Excellent

Janice M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One happy customer!!
Very clean room and staff was very helpful. Liked the ease of location and restaurants close. Would stay here again.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Jun 7, 2023
Dear Janice,We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.Sincerely,Hotel Manager

10/10 Excellent

Francis

Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 7, 2023
Hello Francis,We are delighted to have provided you with suitable accommodations for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.Sincerely,Hotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean little pool. Friendly staff. Convenience store across parkimg lot. Room clean and updated.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 12, 2023
Dear Linda,Thank you for your positive review of our hotel! We are pleased to hear that you enjoyed our clean and updated rooms as well as our friendly staff. We're also glad to hear that you found our little pool to be a nice addition to your stay. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 12, 2023
Dear Melanie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon! Regards, Hotel Manager

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 15, 2023
Dear Jay,Thank you so much for your kind review. We are pleased to hear that you had an enjoyable stay with us. We strive to ensure that all of our guests have the highest quality experience and that they feel comfortable and welcome while they are here. We are so glad that you felt that way during your stay and we hope to have the opportunity to serve you again in the future. Thank you for your support.SincerelyHotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed that we were not able to use the pool. We booked the room partly due to it having a pool
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 17, 2023
Dear Guest, Unfortunately, we have not been able to offer you the pool experience this time. We try to make everyone's stay with us special and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have a very pleasant stay.Sincerely,Hotel Manager.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Bathroom update and Manager attitude
The room was nice. Bathroom needs some update work. Door had come loose on the bottom which caused it to bow into the bathroom. Wallpaper is coming off in many places. Door handle going into the room needs replaced. Check in clerk was very nice and accommodating. Apologized that things were taking awhile. She had to call the General Manager. We were told that we would have to check with the front desk the next day to see if we had to be moved. The Daytime Manager was at the desk when we checked. She was condescending to employees and definitely had an attitude! She asked who told us then something like, "Oh Erica. That makes sense! No you will not be moving. If we need to change a reservation, that guest will be updated." She was also disagreeing loudly with the kitchen help when we went to have breakfast. It could definitely be handled better. Kitchen help was very nice and helpful. Overall, the stay was good and quiet.
Stayed 3 nights in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Hello Michael,Thanks for the stay and giving us the feedback. I appreciate your comments and telling us what you liked and disliked during your stay. My apologies for the inconvenience. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,Hotel Manager

8/10 Good

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, breakfast was good.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Dear Brooke,Thank you for the stay and for appreciating the staff and breakfast.We are very happy to hear that and privileged to have you as guest.We look forward to welcoming you again.Regards,Hotel Manager.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Hi Crystal,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

2/10 Terrible

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I chose this suite because it had good reviews and a pool. I tried to call before arriving and the phone was off the hook. Once arrived, room wasn’t clean, toilet was backed up, mold in shower, wallpaper peeling, pool was closed, entire place is Tun down and unkept. Motel 6 would have been better and at a much lower rate. Dogs next door barked all night.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Dear Christina,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again.Sincerely,Hotel Manager

10/10 Excellent

CINDY, Camdenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extra helpful and hard working.
Response from Hotel Manager on Mar 17, 2023
Dear Cindy,Thank you for the stay and the generous appreciation.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. It’s nice to wake up to coffee and a friendly smile.
Stayed 9 nights in Jan 2023
Response from Hotel Manager on Mar 17, 2023
Hello Alex,I am happy to read that you had a nice time during your stay with us.Providing our guests with the best possible hospitality and experience has always been our mission. We truly value the opinions of our customers. I look forward to seeing you back again.Sincerely,Hotel Manager.

8/10 Good

James

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Hotel Manager on Mar 17, 2023
Dear James,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.