Outdoor pool, sun loungers

Reviews of Pinnacle Hotel Whistler Village

Pinnacle Hotel Whistler Village
4319 Main St, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 1524 out of 3521 reviews" "
Rating 8 - Good. 1426 out of 3521 reviews" "
Rating 6 - Okay. 387 out of 3521 reviews" "
Rating 4 - Poor. 118 out of 3521 reviews" "
Rating 2 - Terrible. 66 out of 3521 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities
Local easy walk to the village and quiet at night
Stayed 1 night in Mar 2024

6/10 Okay

Babak

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carmel, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff especially the housekeepers. Will stay again. Thank you.
Stayed 2 nights in Mar 2024
Response from Robert on Mar 18, 2024
Dear Carmel,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service provided by our housekeeping staff. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for price and spacious rooms
Stayed 1 night in Mar 2024
Response from Robert on Mar 18, 2024
Dear Gagandeep,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older but nice. Good pool and hot tub. Easy parking. Nice staff. Good restaurants near
Stayed 1 night in Mar 2024
Response from Robert on Mar 18, 2024
Dear DAVID,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that you enjoyed our well-maintained pool and hot tub, as well as the convenience of our parking facilities. It's wonderful to know that our staff made a positive impression and that you found some great dining options nearby. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Warm regards,The Hotel Team

10/10 Excellent

Qassim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on Mar 18, 2024
Dear Qassim,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Genevieve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on Mar 18, 2024
Dear Genevieve,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had a positive stay and we hope to have the opportunity to welcome you back in the near future.Warm regards,The Hotel Team

10/10 Excellent

Jung Won

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on Mar 18, 2024
Dear Jung Won,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your visit and found our accommodations comfortable and our staff friendly and helpful. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. We look forward to welcoming you back soon for another memorable stay.Warm regards,The Hotel Team

10/10 Excellent

Sylvia

We had a kitchenette in our room which was a very nice addition. There was also a fireplace that kept us nice and warm. Beautiful area around the hotel. The staff were warm and helpful. Really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Robert on Mar 18, 2024
Dear Sylvia,Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that the kitchenette and fireplace added comfort to your stay, and that you found the surrounding area beautiful. Our staff strives to provide warm and helpful service, and it's rewarding to know we succeeded. We're delighted you enjoyed your stay and look forward to welcoming you back soon.Warm regards,The Hotel Team

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, and comfortable. We will definitely stay there again for the convenience and price. The property is a bit aged but well maintained.
Stayed 3 nights in Mar 2024
Response from Robert on Mar 14, 2024
Dear Liz,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that our prime location, friendly staff, and comfortable accommodations contributed to a memorable stay. Your intent to return is the highest compliment we can receive, and we eagerly await your next visit.We appreciate your acknowledgment of our property's maintenance. While we embrace our building's history, we continuously strive for improvement and are glad that it resonates with our guests.Warm regards,The Hotel Team

8/10 Good

Chris, Burnaby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and although the property is a little dated, it’s nice.
Stayed 1 night in Mar 2024
Response from Robert on Mar 13, 2024
Dear Chris,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed our convenient location. We appreciate your feedback regarding the property's condition and assure you that we are in the process of updating our facilities to enhance the guest experience. We hope to welcome you back to our improved hotel in the near future.Warm regards,The Hotel Team

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the room is very comfortable
Stayed 1 night in Mar 2024
Response from Robert on Mar 12, 2024
Dear Elena,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our prime location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,The Hotel Team

10/10 Excellent

Kassandra

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Robert on Mar 11, 2024
Dear Kassandra,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. We appreciate your kind words and your recommendation to other travelers.Sincerely,Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
The service, and facilities. The beds are very comfortable, rooms are clean
Stayed 2 nights in Mar 2024
Response from Robert on Mar 8, 2024
Dear Michael,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and that you appreciated our service, facilities, comfortable beds and clean rooms. Your kind words mean a lot to us and motivate us to keep up the high standards of hospitality that we strive for. We hope to have the pleasure of welcoming you back soon.Sincerely,The Hotel Manager

10/10 Excellent

Pier-olivier

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on Mar 8, 2024
Dear Pier-olivier,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our location, amenities and service. We appreciate your kind words and your recognition of our staff's efforts to make your stay comfortable and memorable.We value your opinion and we hope to have another opportunity to welcome you back and exceed your expectations. Thank you again for your review and for being our guest.Sincerely,Hotel Manager

8/10 Good

Glenn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robert on Mar 8, 2024
Thank you for your review, Glenn. We appreciate your feedback and we are glad to hear that you enjoyed your stay at our hotel. We strive to provide a comfortable and pleasant experience for our guests, and we are happy to know that we met your expectations. We hope to see you again soon and we wish you all the best.

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Robert on Mar 5, 2024
Dear Daniel,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are glad to hear that you enjoyed your stay with us and that you found our location convenient and our staff friendly. We appreciate your rating of 3 out of 5 stars.We hope that you will give us another opportunity to welcome you back and to provide you with a better experience in the future. Please do not hesitate to contact us if you have any questions or concerns.Sincerely,The Hotel Manager

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay. The staff were excellent! Great location.
Stayed 6 nights in Feb 2024
Response from Robert on Mar 4, 2024
Dear Carl,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are delighted to hear that you enjoyed your stay and that our staff made you feel welcome and comfortable. We appreciate your kind words and your rating of 4 out of 5. We are always striving to improve our service and facilities, so we would love to know if there is anything we could have done better to make your stay even more enjoyable. Please feel free to contact us directly with any suggestions or comments you may have. We hope to see you again soon at our hotel.Sincerely,The Hotel Manager

6/10 Okay

Daniel

Travelled with partner
Disliked: Property conditions & facilities
Not good for the price. Feels like the rooms haven’t been updated since the early 90’s.
Stayed 2 nights in Feb 2024
Response from Robert on Mar 4, 2024
Dear Daniel,Thank you for taking the time to share your feedback on Expedia. We are sorry to hear that you were not satisfied with your stay at our hotel. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize if we did not meet your expectations.We appreciate your comments about the rooms, and we agree that they could use some updating. We are currently working on a renovation project that will improve the look and feel of our rooms, as well as add some modern amenities.We hope you will give us another chance to welcome you back and show you the improvements we have made. Please contact us directly if you have any questions or concerns, or if you would like to make a reservation. Thank you for choosing our hotel, and we hope to see you again soon.Sincerely,The Hotel Management

10/10 Excellent

Oswald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff, from front desk to chamber maids. Thank you for making me feel welcome!
Stayed 1 night in Feb 2024
Response from Robert on Feb 29, 2024
Dear Oswald,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and that you appreciated our friendly and helpful staff. Our team works hard to provide the best service and hospitality to our guests, and we are glad that we made you feel welcome. We hope to see you again soon at our hotel, and we wish you a wonderful day.Sincerely,Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and staff very friendly and helpful. Room cleanliness was excellent. Room had everything we needed. Very quiet location and a quick walk to the village. Having the kitchen was a bonus, the fireplace also. While the property itself is a bit older, the cleanliness and comfort was excellent.
Stayed 1 night in Feb 2024
Response from Robert on Feb 29, 2024
Thank you, Linda, for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our friendly staff, clean rooms, quiet location, and cozy amenities. We strive to provide a comfortable and relaxing experience for our guests, and we are glad that we met your expectations. We hope to see you again soon at our hotel, and we appreciate your loyalty and support. Thank you for choosing us!

6/10 Okay

Carolyn

Travelled with partner
Liked: Amenities
This hotel is in a great location, but is quite outdated. We found the room to be very hot at night, and housekeeping was very loud in the morning.
Stayed 1 night in Feb 2024
Response from Robert on Feb 28, 2024
Dear Carolyn,Thank you for taking the time to share your feedback on Expedia. We appreciate your kind words about our location, but we are sorry to hear that you were not satisfied with your stay. We apologize for the inconvenience caused by the temperature in your room and the noise from housekeeping. We are working hard to improve our facilities and services, and we hope you will give us another chance to impress you in the future. Please contact us directly if you have any questions or concerns.Sincerely,Hotel Manager

10/10 Excellent

behzad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms, clean and very friendly staff
Stayed 1 night in Feb 2024
Response from Robert on Feb 27, 2024
Dear Behzad,Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We're thrilled to hear that you found our rooms spacious, clean, and our staff friendly. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's wonderful to know that we succeeded in delivering that experience to you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Barrett

Liked: Cleanliness, amenities, property conditions & facilities
Great say, clean, friendly staff, safe area at night, walking distance to grocery and night life.
Stayed 1 night in Feb 2024
Response from Robert on Feb 27, 2024
Dear Barrett,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you had a great stay and that you found our hotel clean with friendly staff. It's fantastic to know that you felt safe in the area, especially at night, and that our convenient location allowed you to explore nearby amenities easily.Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

8/10 Good

Corey

Stayed 1 night in Feb 2024
Response from Robert on Feb 27, 2024
Dear Corey,Thank you for sharing your feedback following your recent stay with us. We're disappointed to learn that your experience did not meet your expectations. Our team strives to provide exceptional service to all our guests, and we apologize if we fell short during your visit.We value your input and would appreciate the opportunity to learn more about your concerns. If you could please reach out to us directly with additional details about your stay, we would be grateful. Your feedback is invaluable as we continuously work to improve and enhance our guests' experiences.Once again, we apologize for any inconvenience you may have experienced and hope to have the opportunity to regain your trust and welcome you back for a more positive stay in the future.

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Feb 23, 2024
Dear Marco,Thank you for taking the time to leave us a review on Expedia. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay with us.Your satisfaction is our top priority, and we are sorry to hear that there were aspects of your visit that did not meet your expectations entirely. We take all guest feedback seriously and will use your comments to improve and enhance our services.If there are specific areas where you feel we could have done better, we would appreciate hearing more details so that we can address any issues promptly.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Tani

Liked: Cleanliness, amenities, property conditions & facilities
Very cosy, warm beautifully furnished and well designed room with bonus of balcony, view and jacuzzi. Hotel is very centrally located and convenient for walkable access to village. Safe for solo travellers. Staff were polite and helpful. Hot tub and pool were not open at 8:30am in the morning as advertised, which was a disappointment, but was compensated.
Stayed 1 night in Feb 2024
Response from Robert on Feb 22, 2024
Dear Tani,Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you found our rooms to be cozy, warm, and beautifully furnished, and that the balcony, view, and jacuzzi added an extra touch of luxury to your experience.We're also pleased to know that our central location provided convenience and accessibility for you to explore the village. Ensuring the safety and comfort of all our guests, especially solo travelers, is of utmost importance to us, so we're glad to hear that you felt secure during your stay.However, we sincerely apologize for any disappointment caused by the delay in opening the hot tub and pool at 8:30 am. Your feedback regarding this matter is valuable to us, and we will be addressing it with our team to ensure that such discrepancies are minimized in the future. We're pleased to hear that our team was able to compensate for this inconvenience, but we understand the importance of delivering on our advertised amenities promptly.Once again, thank you for sharing your experience with us. We truly appreciate your feedback as it helps us identify areas for improvement and continue to provide exceptional service to our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Niket

Travelled with family and small children
Great location
Stayed 2 nights in Feb 2024
Response from Robert on Feb 21, 2024
Dear Niket,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our hotel's great location. At the Pinnacle Hotel Whistler Village, we strive to provide our guests with a convenient and comfortable stay, and we're delighted that our location met your expectations.We hope you had the chance to explore the surrounding area and take advantage of the attractions and amenities nearby. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.We appreciate your support and look forward to welcoming you back on your next visit.Warm regards,Robert

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very dirty, the tub has other people's hair in it and dirt scum so we couldn't use that, the hot tub was also closed. It was so loud we could hear people above and below us and in the hall. We would not stay here again.
Stayed 1 night in Feb 2024
Response from Robert on Feb 21, 2024
Thank you for sharing your experience with us. I apologize for the inconvenience you faced during your stay. We take guest feedback seriously, and I appreciate your honesty.1. **Dirty Room**: I apologize that your room was not up to standard. Cleanliness is essential, and we'll address this with the hotel management.2. **Hair in the Tub**: Finding other people's hair in the tub is unacceptable. We'll ensure better housekeeping practices moving forward.3. **Closed Hot Tub**: I apologize for any inconvenience caused by the hot tub closure. We understand how important amenities are to our guests.4. **Noise Levels**: It's disappointing that noise disrupted your stay. We'll investigate this further to improve our guests' experience.5. **Overall Experience**: Your feedback matters, and we appreciate your honesty. We'll use it to enhance our services.As part of our commitment to continuous improvement, we encourage guests to share their experiences through reviews. Once again, thank you for choosing Pinnacle Hotel Whistler, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Hongmei

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Robert on Feb 21, 2024
Thank you for your kind words, Hongmel. We are delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome and comfortable. We always strive to provide the best service and hospitality to our guests, and we appreciate your feedback. We hope to see you again soon at our hotel.

8/10 Good

Renz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Robert on Feb 15, 2024
Dear Renz,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. We appreciate your kind words and your recommendation to other travelers.We hope to see you again soon and provide you with an even better experience. Thank you for being our valued guest.Sincerely,Hotel Manager

10/10 Excellent

Anabelle

They are so friendly and accommodating for all their guest
Stayed 2 nights in Feb 2024
Response from Robert on Feb 15, 2024
Thank you for your kind words, Anabelle. We are delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome and comfortable. We always strive to provide the best service and hospitality to our guests, and we appreciate your feedback. We hope to see you again soon at our hotel.

10/10 Excellent

Rachel

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was not my first time at the Pinnacle and it probably won’t be my last. Pet friendly with an in room jacuzzi and a balcony. What else do you need? Sometimes when I’ve stayed there we have had issues with there being enough parking spots in the garage (where we are paying for parking). But this time that wasn’t an issue. No complaints.
Stayed 4 nights in Feb 2024
Response from Robert on Feb 15, 2024
Thank you for your kind words, Rachel. We are delighted to hear that you enjoyed your stay at the Pinnacle and that you appreciated our pet-friendly amenities, in-room jacuzzi and balcony. We apologize for any inconvenience caused by the parking situation in the past, and we are glad that it was not an issue this time. We value your feedback and we look forward to welcoming you back soon.

10/10 Excellent

Grace

Travelled with partner
Liked: Amenities
Great place to stay. Has a kitchen. Groceries nearby.
Stayed 1 night in Jan 2024
Response from Robert on Feb 14, 2024
Dear Grace,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay and that you appreciated our kitchen facilities and convenient location. We strive to provide our guests with a comfortable and relaxing experience, and we are glad that we met your expectations. We hope to see you again soon and make your next visit even more memorable.Sincerely,The Hotel Manager

10/10 Excellent

Jasmeen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Feb 13, 2024
Dear Jasmeen,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. We appreciate your kind words and your recommendation to other travelers.We hope to have the opportunity to welcome you back soon and provide you with an even better experience. Thank you again for your review and your loyalty.Sincerely,Hotel Manager

4/10 Poor

Emre

Travelled with group
poor general business management. Pay parking, holding deposit etc.
Stayed 1 night in Feb 2024
Response from Robert on Feb 12, 2024
Dear Emre,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are sorry to hear that you were not satisfied with some aspects of your stay. We would like to address your concerns and explain our policies.Our hotel offers pay parking as a convenience for our guests who wish to have a secure and reserved spot for their vehicles. The parking fee is clearly stated on our website and on Expedia, and it is comparable to other hotels in the area. We also require a holding deposit as a standard practice to ensure that any incidental charges or damages are covered. The deposit is fully refundable upon check-out, unless there are any issues with the room.We apologize if these policies caused you any inconvenience or frustration. We value your feedback and we will use it to improve our services and communication. We hope that you enjoyed the rest of your stay and that you will give us another chance to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Miloni

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We love staying at the pinnacle. Have stayed here multiple times.
Response from Robert on Feb 7, 2024
Dear Miloni,Thank you for your kind words and for choosing to stay with us at the Pinnacle. We are delighted to hear that you have enjoyed your multiple visits and that you love our hotel. Your feedback is very valuable to us and we appreciate your loyalty. We look forward to welcoming you back again soon and providing you with another memorable experience.Sincerely,The Pinnacle Team

10/10 Excellent

Jan, Vancouver

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Feb 8, 2024
Thank you, Jan, for your kind words and your 5-star rating! We are delighted to hear that you enjoyed your stay at our hotel and that you found our staff friendly and helpful. We appreciate your feedback and we hope to see you again soon. Have a wonderful day!

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, super accommodating
Stayed 1 night in Feb 2024
Response from Robert on Feb 5, 2024
Dear Gary,Thank you for choosing our hotel and for sharing your positive feedback on Expedia. We are delighted to hear that you enjoyed your stay and that our staff was super accommodating. We strive to provide excellent service and a comfortable environment for our guests, and we are glad that we met your expectations. We appreciate your kind words and hope to see you again soon.Sincerely,The Hotel Manager

8/10 Good

EDITH

Liked: Cleanliness, amenities, property conditions & facilities
The room though looking a bit older than some hotels round Whistler was nicely furnished. I did not like the hot tub next to the beds, it looked incongrous and out ofplace. Other than that the room was spacious, internet was fine and the kitchen was stocked with the necessary implements. We had a very pleasant stay.
Stayed 2 nights in Jan 2024
Response from Robert on Feb 2, 2024
Thank you for your review, EDITH. We are glad to hear that you enjoyed your stay at our hotel and found the room comfortable and well-equipped. We appreciate your feedback on the hot tub, which is one of our unique features that many guests love. We understand that it may not suit everyone's taste, but we hope it did not affect your overall experience. We hope to welcome you back soon and offer you an even better service. Thank you for choosing us.

8/10 Good

maridel

Travelled with family and small children
It was okey
Stayed 1 night in Jan 2024
Response from Robert on Feb 1, 2024
Dear maridel,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are glad to hear that you had an okey stay with us. We hope to have another opportunity to welcome you back and make your next stay more enjoyable.Sincerely,Hotel Manager

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice staff, good location but needs a freshening up. Very dated early 90s vibe and many things not working in the room. Management need to put some money into it.
Stayed 4 nights in Jan 2024
Response from Robert on Feb 1, 2024
Thank you for your feedback, Robert. We appreciate your kind words about our staff and location. We apologize for any inconvenience caused by the outdated decor and malfunctioning amenities in your room. We are aware of these issues and we are working hard to renovate our hotel and improve our services. We hope you will visit us again in the future and enjoy our new look and feel.

10/10 Excellent

Harkirat

Liked: Cleanliness, property conditions & facilities
the staff were really nice
Stayed 5 nights in Jan 2024
Response from Robert on Feb 1, 2024
Thank you for your kind words, Harkirat. We are delighted to hear that you enjoyed your stay at our hotel and that our staff made you feel welcome and comfortable. Our team works hard to provide the best service and hospitality to our guests, and we appreciate your recognition of their efforts. We hope to see you again soon and make your next visit even more memorable. Thank you for choosing Expedia and our hotel.

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
My first experience to have a jacuzzi inside my room… that’s a plus ! It’s a great way to relax after shredding ⛷️🎿 and you have your own private time and place .. a great escape indeed ❤️❤️❤️👏 The staff are so polite and accommodating and friendly. Very informative as well . Overall… it’s a catch!
Stayed 1 night in Jan 2024
Response from Robert on Feb 1, 2024
Dear Maria,Thank you for your kind words and wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and that you had a relaxing time in your jacuzzi. We are glad that our staff made you feel welcome and informed. We appreciate your feedback and we hope to see you again soon. Thank you for choosing us as your escape destination.Sincerely,The Hotel Manager

8/10 Good

Chris, Burnaby

Liked: Cleanliness, property conditions & facilities
Great location and it’s nice to have the kitchenette. Bit older property so it’s a little dated, but does the trick. Would stay there again.
Stayed 5 nights in Jan 2024
Response from Robert on Jan 29, 2024
Dear Chris,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our location and the convenience of having a kitchenette in your room. We appreciate your kind words and your constructive criticism about our property. We are always looking for ways to improve our facilities and services, and we value your input. We hope to see you again soon and provide you with an even better experience.Sincerely,The Hotel Manager

6/10 Okay

Alex

Travelled with group
Liked: Cleanliness
Overpriced for what it is. There are better options in Whistler.
Stayed 2 nights in Jan 2024
Response from Robert on Jan 29, 2024
Dear Alex,Thank you for your feedback on your recent stay at our hotel. We are sorry to hear that you were not satisfied with the value of our services and amenities. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize if we did not meet your expectations.We appreciate your input and we will use it to improve our offerings and operations. We hope you had a wonderful time in Whistler and we would love to have another opportunity to welcome you back and provide you with a better stay.Sincerely,The Hotel Manager

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Robert on Jan 24, 2024
Thank you, Chris, for your kind words and your five-star rating. We are delighted to hear that you enjoyed your stay at our hotel and that you found our service, amenities, and location to your satisfaction. Your feedback is very valuable to us and we appreciate you sharing it with Expedia and other travelers. We hope to welcome you back soon for another pleasant and memorable experience. Best regards, Hotel Manager.

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Robert on Jan 22, 2024
Dear Andrew,Thank you for choosing our hotel for your recent stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff and convenient location. We appreciate your kind words and your recommendation to other travelers.Sincerely,Hotel Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert on Jan 22, 2024
Thank you for your review, Jennifer. We appreciate your feedback and we are glad to hear that you enjoyed your stay at our hotel. We strive to provide a comfortable and pleasant experience for our guests, and we are happy to know that you liked our amenities, location and service. We hope to see you again soon and we wish you all the best.

10/10 Excellent

Jana

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Robert on Jan 22, 2024
Dear Jana,Thank you for choosing our hotel for your stay and for sharing your feedback on Expedia. We are glad to hear that you enjoyed our spacious rooms, friendly staff, and convenient location. Your kind words are very much appreciated and motivate us to keep up the good work.We hope to see you again soon and provide you with an even better experience. Thank you for your loyalty and support.Sincerely,Hotel Manager