Suite, 1 Bedroom, View

Reviews of The Westin Resort & Spa, Whistler

4 out of 5
The Westin Resort & Spa, Whistler
4090 Whistler Way, Whistler, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 876 out of 1384 reviews" "
Rating 8 - Good. 292 out of 1384 reviews" "
Rating 6 - Okay. 102 out of 1384 reviews" "
Rating 4 - Poor. 60 out of 1384 reviews" "
Rating 2 - Terrible. 54 out of 1384 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from andrew on Mar 17, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was very nice to have inside a hotel room! I think the coffee machine could be a little better but it made tea good enough. Having shuttle service was also a plus. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from andrew on Mar 13, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Lionel

Liked: Cleanliness
Disliked: Amenities
Asked for my surname rather than my name. No washing facility that works no dry cleaning service. No dishwashing powder supplied. Firerock bar excellent ski hire excellent breakfast excellent
Stayed 8 nights in Mar 2024
Response from andrew on Mar 11, 2024
Thank you very much for your valuable feedback.

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking out of the hotel and into the ski gondola, restaurants and shops.
Stayed 5 nights in Mar 2024
Response from andrew on Mar 7, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced. Not a resort. Just a VERY average hotel.
Stayed 3 nights in Feb 2024
Response from andrew on Mar 2, 2024
Thank you for your feedback

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from andrew on Feb 29, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

6/10 Okay

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service
We usually love staying at this property but this time we did not have as great of an experience. They put us in a room with a joining door and we had very noisy neighbours. There was also so many kids in the pool it felt like a Disney cruise. I know these things are difficult to control but for the price it was not the relaxing getaway we had hoped for. We also didn’t have our room cleaned and serviced until 4:00pm the next day. All in all still a great location and super friendly staff but not the luxury experience we had encountered in past visits.
Stayed 2 nights in Feb 2024
Response from andrew on Feb 29, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

yuhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay.
Stayed 1 night in Dec 2023
Response from andrew on Feb 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Echo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just near the whistler village gondola, which is really convenient for family especially with young kids; besides, there is kitchen in the room which is perfect!
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

6/10 Okay

Jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in useless. Did not get a notification that my room was ready - no instructions on parking. For such an expensive hitwl, i expected much better.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in and check-out! Also, the Grill & Vine was excellent and there was a Starbucks right inside the hotel so no need to stand in line at the Starbucks in the village. A minor issue that we had was we couldn't figure out how to change the bathtub faucet to the shower. Something you might want to ask them once you check-in. We will definitely be back tho.
Stayed 3 nights in Feb 2024
Response from andrew on Feb 14, 2024
Thank you for taking the time to give us your valuable feedback. There is a little lever under the water spout, when you pull it down the shower will start. Look forward to welcoming you back soon.

8/10 Good

ithiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, decoration, amenities, etc. The only thing is the fridge is a little small for a full kitchen setup.
Stayed 7 nights in Jan 2024
Response from Andrew on Feb 14, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Gideon, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, in particular the gondolas. Well kept hotel with friendly staff. The one thing that should be changed is the $11/day fee for valet overnight storing of the skis. Other hotels in this price category do this for free.
Stayed 4 nights in Jan 2024
Response from Andrew on Feb 14, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Ricardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just steps from the slopes and the Village. Staff was amazing and always helpful.
Stayed 7 nights in Jan 2024
Response from an on Feb 6, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Melanie, langley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My favourite place to stay in Whistler.
Stayed 1 night in Jan 2024
Response from andrew on Feb 5, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from andrew on Feb 6, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from andrew on Jan 28, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

sangkyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Response from andrew on Jan 28, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from andrew on Jan 28, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

6/10 Okay

Hernan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was a lot smaller than the pictures advertized. The room is dated lucking detail maintenance. We were 4 on a room that fits 6 persons, with 2 bedrooms, and it was very crowded. Front desk, vallet and housekeeping staff on site was very friendly but when we call after departure to ask the check for a list itmewe left on the rooms,they told us it is not their job to check the rooms for any forgotten item, that they have too many guest ans can not check for us and they suggest us to contact ileftmystuff.com to inquiry if our iteam was found.after working 25 years in hospitality, never seen a hotel not owning the lost and found protocol. We spend 10k in 5 days and they could not even bother to call houseekeeping for us to confirm if tge item was found. Terrible custimer support!
Stayed 4 nights in Jan 2024
Response from andrew on Jan 23, 2024
Thank you for your valuable feedback. I am so sorry to hear that the team did not assist with your lost and found inquiry. Did you manage to log your claim in ileftmystuff.com and the hotel code is 23348 for our loss and prevention team to get back to you.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The finishings are great.
Stayed 1 night in Jan 2024
Response from andrew on Jan 23, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Hyun, Bothell

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from andrew on Jan 21, 2024
Thank you very much for your feedback

8/10 Good

Bryan

Stayed 1 night in Jan 2024
Response from andrew on Feb 14, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Kelly Creel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from andrew on Jan 16, 2024
Thank you for taking the time to give us your valuable feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from andrew on Jan 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Narifel Maiso

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay over because of their amenities❤️
Stayed 2 nights in Jan 2024
Response from andrew on Jan 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Pavel

Stayed 2 nights in Jan 2024
Response from andrew on Jan 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

JI HYEUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from andrew on Jan 10, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Francisco

Stayed 5 nights in Jan 2024
Response from Andrew on Jan 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from andrew on Jan 10, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Francisco

Response from andrew on Jan 9, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

michaela

Liked: Cleanliness, staff & service, property conditions & facilities
The service of the staff is great. They are so helpful and friendly. They helped us with everything during our stay, from recommendations to booking tours.
Response from andrew on Jan 8, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Suyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from andrew on Jan 8, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

2/10 Terrible

Alexander

Stayed 2 nights in Dec 2023
Response from andrew on Jan 21, 2024
Thank you very much for your feedback

10/10 Excellent

Bin

Travelled with family
Liked: Amenities
Best location
Stayed 3 nights in Dec 2023
Response from andrew on Dec 31, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Ronna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from andrew on Dec 31, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Yuki

Stayed 1 night in Dec 2023
Response from andrew on Dec 31, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

balwinder

Stayed 2 nights in Dec 2023
Response from andrew on Jan 16, 2024
Thank you for taking the time to give us your valuable feedback.

2/10 Terrible

Andrii, BELLEVUE

Stayed 2 nights in Dec 2023
Response from andrew on Jan 16, 2024
Thank you for taking the time to give us your valuable feedback.

10/10 Excellent

Jinpyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 5 nights in Dec 2023
Response from andrew on Dec 24, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Aleksandra

Liked: Amenities
Stayed 7 nights in Dec 2023
Response from andrew on Dec 24, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

ZHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from andrew on Dec 21, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Vivian

Stayed 2 nights in Dec 2023
Response from andrew on Dec 21, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

David

Stayed 7 nights in Dec 2023
Response from andrew on Jan 9, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No snow at bottom! But great friendly service. Would stay again....realy about 11 times we have stayed here!
Stayed 3 nights in Dec 2023
Response from andrew on Dec 18, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Lulu

Stayed 3 nights in Dec 2023
Response from Andrew on Jan 7, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from andrew on Dec 18, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Exceed my expectation with stunning views. Close to lifts and shops. Friendly and helpful staff.
Stayed 8 nights in Dec 2023
Response from andrew on Dec 18, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

6/10 Okay

Cindy, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from andrew on Dec 18, 2023
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.