Studio, 1 Bedroom, Hot Tub, Ground Floor (Glacier's Reach 115a) | Outdoor pool
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Reviews of Glacier's Reach by Vacasa

3 out of 5
Glacier's Reach by Vacasa
4388 Northlands Blvd, Whistler, BC

Reviews

5.4
Rating 10 - Excellent. 3 out of 57 reviews" "
Rating 8 - Good. 15 out of 57 reviews" "
Rating 6 - Okay. 15 out of 57 reviews" "
Rating 4 - Poor. 7 out of 57 reviews" "
Rating 2 - Terrible. 17 out of 57 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Greg, Vancouver

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is in a good location, however we were disappointed with the cleanliness of our room. The TV remote was missing a battery and it's plastic backing, which the staff would have noticed if they cleaned it. The dryer still had clothing in it from the previous guests. There was a pair of socks under the bed. There were hairs in the bathtub. Unfortunately all of these things left us feeling a bit uneasy given COVID-19. It seems to suggest they cleaned the room very quickly, despite their pledge to customers that they have introduced new cleaning procedures. It kind of spoiled the experience for us.
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on Aug 8, 2020
Thank you for taking the time to post a review of your recent stay. We challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our Guest Service staff. We’re sorry that on this occasion we failed to deliver on our service promise. Your feedback has been shared with our housekeeping team so that lessons can be learnt. We’re very grateful for your feedback, and look forward to seeing you again soon,

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lowest quality stay in Whistler
This rental was by far the lowest quality stay iPad in Whistler in 20 years. I think it’s absolutely disgusting that they charged 155 Canadian a night for an absolute horrible bed, that was super super super uncomfortable. The fridge was old and made noise all day and all night long, startling my baby. The walls are so thin, you can hear the neighbours above you and beside you, we could hear our neighbours TV till midnight. I will never ever stay with glaciers reach ever again and I suggest you never do!! The only good thing about this rental was the location nothing more. If you don’t have a vehicle, Be prepared to have to walk and get to another hotel resort to do your check in and check out. We found this quite difficult with a young two-month-old baby. If they’re going to charge you $155 a night, you should be sleeping on a very comfortable relaxing bed not one worse than what you have at home.
Stayed 2 nights in Jul 2020
Response from Guest Service Manager on Jul 9, 2020
Thank you for taking the time to post a review regarding your recent stay with us. We’re so sorry that your stay was disturbed by other guests making noise. We're also sorry that you missed the check-in instructions shown on the Expedia Glaciers Reach page prior to booking, we display this information so that guests are aware of all policies prior to booking. We're sorry that this was a surprise for you and that you found the bed uncomfortable.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money...
Room had empty chocolate bar wrappers behind furniture/ carpet soiled and not clean / bathroom had marks and very dated. Unhappy with noise / first night called front desk due to heavy foot steps and pet on above floor. Baby next door to our room and a carpenter working on the above deck Sunday morning at 830am. Totally unacceptable!!!
Stayed 2 nights in Jul 2020
Response from Guest Service Manager on Jul 9, 2020
Thank you for taking the time to post a review regarding your recent stay with us. We’re so sorry that your night was disturbed by other guests making noise. Thank you for letting us know. I'm sorry that you felt the housekeeping was not up to your standards on arrival. We challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our Guest Service staff. we’re sorry that on this occasion we failed to deliver on our service promise. We’re very grateful for your feedback, and look forward to seeing you again soon,

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Chz on Aug 19, 2019
Thank you for your rating.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Customer Care on Jul 2, 2019
Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Customer Care - ResortQuest Whistler on Apr 22, 2019
Dear Valued Guest, thank you for your 5-star rating! We are delighted to see you had such a great time staying at Glacier's Reach and we hope to be able to welcome you back again in the future. Kind Regards, Customer Care - ResortQuest Whistler

6/10 Okay

Rusty, Denver, CO

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Did the trick on short notice and for a decent, relative price. Good location close to the end of the Whistler retail strip. Close to the bus stop and a reasonable walk to the lifts. Clean enough and easy keypad entry. Reasonably priced onsite parking. However, the unit was small, dark and dated with walls thin enough that you could hear your neighbor's thoughts. You could hear next door easier than hearing someone speak to you from the bathroom. Only three thin pillows and a comforter without a duvet cover.
Stayed 2 nights in Feb 2019
Response from Customer Care – ResortQuest Whistler on Mar 4, 2019
Dear Rusty, thank you for taking the time to post a review regarding your recent stay. We are glad to see you liked the location of the property and we hope you enjoyed your time in Whistler. We sincerely apologize for the issues you experienced in the suite. We take great pride in ensuring our guest’s satisfaction and unfortunately, we did not meet your or our own expectations on this matter. We appreciate all of your feedback and we do hope you will consider staying with us again in the future when we will ensure that you have a wonderful experience. Kind Regards, Customer Care – ResortQuest Whistler

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, amazing scenery, fantastic experience....
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hard to get to and find
You need to be aware of three things: 1) the check-in desk is not anywhere near the unit. You'll need to drive about 2km up a big hill to get your keys...and then again to check-out. 2) the condos are laid out in a confusing way and none of the addresses are lit. So finding the unit in the dark was like a treasure hunt. 3) "King Bed" is two singles pushed together.
Stayed 2 nights in Oct 2018

2/10 Terrible

lynn

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Don't stay here
Very inconvenient having to go so far from the village to check in and then walk another half hour to the place that you're staying. Photo of bed showed as a double but was actually two singles pushed together with two separate blankets. Pillows were extremely soft. Neighbous were loud. Dirt on bedsheet.
Stayed 3 nights in Oct 2018
Response from Customer Care - ResortQuest Whistler on Oct 26, 2018
Dear Lynn, Thank you for taking the time to review your stay with us. We sincerely apologize for any inconvenience experienced during your time at Glaciers Reach. The units at Glaciers Reach are privately owned and rented as vacation homes. We endeavor to make sure that all the check-in directions are clearly displayed in the booking confirmations and we apologize if this was not your case. Lynn, we hope you had the chance to contact our 24-hour Front Desk in regards to the bedding. Please accept our apologies for any discomfort experienced during your stay. Lynn, we appreciate your feedback and we hope that, otherwise, you had a beautiful time in Whistler. Kind Regards, Customer Care at ResortQuest Whistler.

4/10 Poor

Dave, Whistler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would not stay there again
Good location. Right across the street from the IGA marketplace. The room was outdated and very uninviting. The bed was one of the worst beds I've ever had the misfortune of struggling for sleep on.
Stayed 2 nights in Nov 2017
Response from Customer Care- Resort Quest Whistler on Dec 6, 2017
Dear Dave, Thank you for providing us feedback during your stay. We are sorry that you experienced an uncomfortable bed which resulted in a less than restful night’s sleep as we strive to make all our guests’ experience positively memorable. We thank you for your feedback and we appreciate all of our guests’ feedback as it assists us in making our guest experience better. Kindest regards, Customer Care Resort Quest Whistler

8/10 Good

Verified traveller

Liked: Cleanliness
close to the shops. for grocery shopping.
the unit I stayed in was clean. but the kitchen could use more pots to cook with. I think there needs to be a better service to pick up and drop off the keys if you don't have a car.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean but there was a bit of confusion trying to check in (had to travel to different hotel then go back)
Stayed 4 nights in Jun 2017

8/10 Good

Pablo, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to stores and really peaceful
Nice and quiet. Near everything, you can walk around and is really safe.
Response from Hannah Bryant, ResortQuest Whistler Customer Care on Apr 26, 2017
Dear Pablo, Thank you for your review of Glacier's Reach. We are delighted that you enjoyed your stay and found our location convenient and safe! We apologize for the inconvenience of the check-in at a different hotel. Unfortunately there is no desk to manage at Glacier's Reach. We hope that despite this you had a great time in Whistler and that we will see you again for your next trip!

4/10 Poor

T & A, Vancouver, B.C.

Disliked: Staff & service, property conditions & facilities, room comfort
This is NOT a hotel ! just a guest room !
Deeply disappointed ! We are frequent to Whistler village but never had a room without kitchen facilities as this one is. Kitchens are highly customary and an industry standard in this ski resort helping you with the food bill by eating in. Having a bar fridge only is just keeps your water cold. This room is extremely small with just bear minimum and actually serves and is a GUEST ROOM to the adjacent condominium called the "lock off" with a locking door separation from that units laundry room. We could hear the dryer. I do not recommend nor will rent again from Resort Quest Whistler.
Response from Hannah Bryant, ResortQuest Whistler Customer Care on Apr 26, 2017
Dear Valued Guest, I am sorry that you did not find your accommodations with Glacier Lodge to your liking. We do endeavor to give an accurate description of the room booked. We apologize if the hotel room booked was not described clearly, I will review our online explanation to ensure this does not happen again. We do have other, larger rooms suites at Glacier Lodge that perhaps would suit you better in the future. We do hope that you will choose to stay with us again in the future and give us the chance to revive your faith in us. We hope that despite your disappointment in the room that you had an enjoyable time in Whistler.

4/10 Poor

Sophie, Eastbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Tiny room, not as advertised
Firstly we had to go to a different hotel to check in which I didn't mind to much but then we had to find are own way to our room which was in a really confusing complex. We then got to the room and it was just a bedroom and bathroom absolutely tiny when what was advertised was a kitchen and hot tub. It also said there was a pool but didn't state it was an outdoor pool that would be closed through winter. The bed was just two single beds pushed together with two single duvets on and it was very uncomfortable. The room was noisy and one of the nights we were kept awake as the people above us hot tub, which happened to be right over our "hotel room", was broken and making an awful noise which no one came and fixed.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing about it online is true
The check in desk is in a seperate hotel. There is no free parking or hot tubs on the patio like the website said. Hard to find the right parkade and then dragging your luggage up the stairs that smell like urine to come across a shady dude rummaging thru the dumpster with a flash light outside our suite. Had to wonder around the hotel/apartment complex to find the unit. Loud and noisy at the pool located in the middle. Def not for families. Party central. So gladI didn't come on my own, that my husband came because it was so confusing on where to check in, park and find the unit. Never again will I stay here or recommend it to anyone. Please save your money.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what the picture showed
We booked from picture that showed a kitchenette. Was a hole in the wall just big enough for bed and bathroom. Every room around us had outside hot tubs except ours. We were told not all rooms have them. Air conditioner didn't work very well. Over all I was very disappointed.

2/10 Terrible

FNU

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best for money!
I expected a lot more for the price. Did not expect an exhorbitant parking fee per day of stay. Room service is once every week, and I would expect they should stock the room with enough supplies to last. Since these are privately owned condos or rooms, there is no guarantee of anything. At least our room was not smelly, but was terribly tiny for a family. Exterior had litter and not worth risking bare feet walking

6/10 Okay

Daniel, prince george

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ok hotel for high price
bathtub was plugged didnt drain, gave our daughter a bath and tub was so filthy she was covered in scum, sink also didnt drain. king size bed was two doubles pushed together so uncomortable. could of been nice had it been kept up, wouldn't stay or recommend to anyone.

6/10 Okay

Klara, Vancouver

Liked: Staff & service
Disliked: Room comfort
Good but noisy
Our room was clean and nice but because it was a part of the next two floors appartment, only divided by a looked door, we heard every single step. The bad thing is when you stay two nights and your neighbours are having party till 3 am every day.

2/10 Terrible

William, Snohomish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room at glacier reach
Terrible room A King bed NO 2 TWINS PUSHED together / No TP / No shower curtain not even a pen in the drawer

8/10 Good

jaclynn, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean quiet lodge, great location
Fantastic location, friendly staff, would return. Air con in room otherwise would be quite warm. Only bad thing was the price for parking

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Found another place to stay
if you like a "dated" college dorm...this is the place for you...

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not all it was advertised as
My stay was mostley comfortable even though the room is very small. The telephone did not work and although it said it was a king bed it was actually two twin beds pushed togeather. The neighborhood is nice.
Response from Emma sanderson on Jun 20, 2015
Thank you for taking time to post a review of your recent stay. We appreciate your feedback and look forward to seeing you again. Emma Sanderson, Customer Care Manager, Coast Blackcomb Suites at Whistler

6/10 Okay

Nicholas, Olympia, WA

Good value for 2
Great location - just across the street from the town walking path. Underground parking is nice, spots are small but good access to rooms. Rooms are small but perfect for 2. A bit noisy - can hear people walking along paths outside the room and in neighboring rooms. Bed was ok - 2 twins put together to make a king. Room was reasonably clean as far as the important stuff goes, but there was a fair amount of dust behind furniture. (I know because I dropped something behind the nightstand) Overall a good value and walking distance to everything in town. Checkin is about 1/3 mile away - no problem if you have a car. Would be a pain if you didn't.
Response from Emma sanderson on Jun 20, 2015
Thank you for taking time to post a review of your recent stay. We appreciate your feedback and look forward to seeing you again. Emma Sanderson, Customer Care Manager, Coast Blackcomb Suites at Whistler

2/10 Terrible

Susan, North Vancouver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
should be called a small closet with bad layout...
The room was vey small especially with the layout. Terrible layout! Makes room feel like a closet. The bed was suppose to be a king but it's 2 twins pushed together so u can't sleep in the middle of bed. There were no drawrs to unpack your stuff and no alarm clock!! I've never heard of no alarm clock in a room or any kind of clock!
Response from Emma on Apr 15, 2015
Thank you for taking the time to review our property. You indicated in your response that the hotel mattresses did not meet your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest's satisfaction and unfortunately, we did not meet your or our own expectations. We will ensure your concerns are addressed so that your next stay is nothing short of outstanding. Emma Sanderson, Customer Care Manager, ResortQuest Whistler

6/10 Okay

Verified traveller

Liked: Cleanliness
The hot tub was closed - unfortunate

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service

8/10 Good

NJ mama

Liked: Staff & service, room comfort
Whistler getaway
Overall we had a nice experience. I would definitely recommend to a friend.

6/10 Okay

Dan Silveyra

Liked: Staff & service
Cheapest Option in Whistler
I would describe the room we got at Glaciers reach as a Fiesta Inn room in a small town in Texas. So, not big, old furniture, reasonably clean, and cheap. There's a loud AC unit on the window and everything. Cheap is only relative to other Whistler options, of course. The downside vs. a motel is that there is no cleaning service for short stays. I'm happy with my stay, this is what I expected.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel close to everything!
Hotel was amazing! Quiet at night and close enough to everything.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Worst Expedia Experience
Picture didn't match room at all: no seperate sitting group, no fireplace, no sofa and no balcony. Only one window in the hole room. Internet access available but doesn't work. Staff was not willing to improve situation / book another room with facilities we payed. Room far too expensive!

6/10 Okay

yoga girl, north vancouver

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Teent Tiny But Clean
I came up for a conference and just needed a place to crash at night. This room felt like a proper room had been cut in half. It was very hard to get around the tv cabinet to the window. There was no microwave but a small fridge. The room was perfectly clean and modern enough, you just couldn't spend any time in it except to sleep.

2/10 Terrible

Craig, North Vancouver

Disliked: Staff & service, property conditions & facilities, room comfort
At least it's not too far into the village
To check in you have to drive to Blackcomb. To figure that out you have to remember the mention of the address in some random email that is not on your reservation or google it. If you try calling after 4 you are SOL. Staff at check in, which is at a different property don't really know anything about Glacier Reach. Basically hand you a map and wish you luck. Another fun puzzle to figure out how to get into the parking area. Although the description on expedia, Trip Advisor etc. make it appear that every unit comes with a hot tub this is not the case. No way of telling that from description. So you are stuck with the dinky communal one. Rooms are dated. Fireplace sounded like a plane taking off, bathroom is cramped, and our hide-a bed sagged to the floor almost. Just not a great place all around, but hey, at least it's not too far to the village, but hella far to hike if you plan to actually ski.

8/10 Good

Ben, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Love it but small room
Very clean, nice location but small room

8/10 Good

Jane, California

Liked: Cleanliness, property conditions & facilities, room comfort
Whistler ski trip
We stayed here for three days in December 2013. As other reviewers have suggested, it took a while for us to find their rental office, which is not far from Glacier Reach. We had a one bedroom apartment. The room is spacious and clean, well equipped. Also room service is only provided for staying four nights or more, we did not feel it was needed. We had open Wifi in the room and we also got onto a couple other open ones from the neighbor. The lodge is conveniently located across the street from the marketplace, where you can take Bus no. 4 to Whistler Village (The bus runs every 10 minutes). Overall, we enjoyed staying at the Glacial Ridge and would come back again my future.

8/10 Good

Ngaire, Vancouver

Liked: Cleanliness, staff & service, room comfort
great location
It was a great location. Close to all amenities and shuttle route to go snowboarding. My only issue was that you had to turn sideways to walk between the bed and the tv stand they were so close. They should mount the tv on the wall and get rid of the stand because the room is very small and this would free up some walking space.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right near the heart of the village
this was a great place to be. A full suit that was fairly quiet but right next to the village. would definitely stay again

8/10 Good

Clive A, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable and relaxing

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, but checkin inconvenient, small room
This accommodation is in a good location immediately across from the Marketplace in Whistler Village, but you have to check in (and return your key at the end of your stay) across town in the Upper Village, which is two bus rides (albeit free ones) away if you don't have a car. The room itself (if you get "hotel room" size) is very small, especially for Whistler, but even for a regular room. There's barely room for one person to navigate around the bed to the washroom and getting things in and out are awkward. Overall it's a good location and usually reasonably priced but a bit of a hassle if you don't bring a car.

2/10 Terrible

Verified traveller

Disliked: Room comfort
You won't get what you see in the pictures.
The webpage showed pictures of a kitchen and livingroom, in addition to sleeping accommodation. We brought food with us on our trip, and planned to enjoy eating at home. When we arrived it became clear we were just getting a room; no kitchen, no sitting area. When we raised this with the check-in staff their stupid suggestion was to ask our neighbours if we could cook food in their kitchen. No doubt the neighbours would have done our dishes for us.

6/10 Okay

Young Grandma, Chilliwack, BC, Canada

Liked: Cleanliness, staff & service
Not impressed!
For the price we payed per night the room was very small. You walked in and there was the bed and bathroom and that was pretty much it. No room to sit at a table or anything. There was a tiny fridge under the TV. I was not too impressed.

2/10 Terrible

Ryoko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
that room 125A was too small. There is no space between a bed and a tv shelf.

2/10 Terrible

Home in Clean Bedding

Disliked: Cleanliness, staff & service, room comfort
VERY Small Shabby Room with DIRTY Bedding
This is not a 3-star hotel. Housekeeping in not included with the room. Parking is not included in the room rate - $15 dollars more a day. The room was SO small that the king bed barely fit. The furniture was old, the lamps were cheap and very old, and the bedding, DISGUSTING. You would never sleep on anything this shabby in your own home. Inside the comforter was a dried substance that looked to be ketchup; let’s hope that’s all it was, because it took 3 phone calls and more than 18 hours before Erin, the manager, could manage to get housekeeping to change the bedding. We had immediately asked for a new room, but Erin informed us there was nothing else and did NOTHING to rectify the problem. She just asked if it was truly a dried substance or just a stain. Now you know where their standards are. We are very disappointed with whom we purchased the accommodations, for advertising this room as a 3-star and even more disappointed with the property managers, whom we have booked with several times in Colorado. They have both lowered their standards. The one positive point with the lodging is that the shuttle station is directly across the street.

6/10 Okay

Mary, Seattle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Short visit for singles or couples
This was a condo offsite from the office. There was no communication as to where to check in and pick up the key. I had to ask other residents and make an out of country call to find out where to go. The room was very small and no wifi but for the price it was worth it. I would recommend this stay if you want a quick, cheap visit to Whistler.

8/10 Good

Wes

Liked: Cleanliness, property conditions & facilities, room comfort
close to village but not too close
The location being not actually in the village was excellent. Registration off-site was both good and bad as there wasnt the noise of people checking in but needed to pick up keys, etc at a different location.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not Satisfied with our experience.
My friend and I showed up at the address provided from hotels.com and spent about 20 minutes looking for the place to check in. We ended up driving around for 10 more minutes and had to make a call from a random hotel to figure out where to check in. We were never given the information that we needed to check in at a different location from where we were staying. After that fiasco, we finally get into the garage and park. We spend some time figuring out where our room was, not easy to find. Then we get to our room and the code we were give to the room did not work. So, we had to use our cell phone to call the front desk to get them to give us a new code. This phone call probably cost us about $10 or more. We took great care of the room that we stayed in and clean up after ourselves. Yesterday, I discovered a random charge for $40.62 on my credit card for the condo we stayed in. I have no idea what it was for or and I am unable to call to follow up on this issue. I do not plan to ever stay at this place again or recommend it to others.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Stay at Glacier Reach
I could not believe that the hotel was unwilling to allow me to amend my stay even moments after initial booking. I will never stay here again and travel to Whistler at least annually.