Deluxe One Bedroom + Loft - Unit 323 | Private kitchen
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Reviews of Glacier Lodge by Vacasa

3 out of 5
Glacier Lodge by Vacasa
4573 Chateau Blvd, Whistler, BC

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 167 reviews" "
Rating 8 - Good. 59 out of 167 reviews" "
Rating 6 - Okay. 48 out of 167 reviews" "
Rating 4 - Poor. 16 out of 167 reviews" "
Rating 2 - Terrible. 8 out of 167 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The suite was cute and a good layout, towels were very clean, linens were crisp and fresh. Furniture was nice too. But with no AC and only 4 small windows with no air flow and no screens it was very very hot and stuffy. They did bring us two more fans which made it bearable but not comfortable. Also, the dishwasher was broken so that was difficult. The whole place could use a refresh. I would t recommend for a summer stay but in winter it would probably be very cozy.
Stayed 7 nights in Jul 2021

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Vacasa Reviews Team on Mar 18, 2021
Hi, Tomas! Thanks for the rating - We hope to host you again soon!

6/10 Okay

Norman

Liked: Cleanliness
Easy access and conveniently close to everything.
Check in and out was a breeze with the pleasant and helpful front desk staff. The underground parking was convenient as was the free and secure ski storage at the rental shop just off the lobby. Easy to pick-up the skis for the short walk to the gondola. Everything was clean with lots of conveniently placed sanitizers. They also have self opening doors to and from the garage which makes it convenient when you're loaded down with gear. Felt very safe during our stay. I took off a few points for the fact that we couldn't get the room's phone or DVD player to work, and the room door wouldn't lock when we wanted to go out for dinner. I managed to fix the door lock myself but not until 20 min. after going to the front desk and eventually being told that service calls aren't possible during covid if you're already in the room. They graciously offered to upgrade us to another room but I'd fixed the door by that point. Lesson learned: During covid, do a quick check that everything works before you move in. Minor problems aside, we recommend them as we enjoyed our stay at Glacier Lodge and would gladly do so again.
Stayed 1 night in Mar 2021
Response from Vacasa Reviews Team on Mar 16, 2021
Thank you for your feedback, Norman. We are glad you enjoyed your stay and appreciate you bringing these issues to our attention. We will work with our local team to ensure these items are corrected for future guests, and we hope to have another chance to impress you!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Vacasa Reviews Team on Mar 22, 2021
Thank you for rating your stay. We hope you'll visit again in the near future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pretty clean, we spent only 1 night. Cleaner than other places, if you are looking for a simple place where to sleep it’s more than ok
Stayed 1 night in Mar 2021
Response from Vacasa Reviews Team on Mar 9, 2021
Thank you for staying with us. We are sorry we didn't knock it out of the park as we strive to give the best service possible. Thank you for your feedback and we hope to host you for a more enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on Mar 16, 2021
Thank you for rating your stay. We look forward to hosting you again!

8/10 Good

dane

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on Mar 9, 2021
Thank you for staying with us. We hope to host you again soon

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on Mar 9, 2021
Thank you for taking the time to share your review with us. We hope to host you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Great location and friendly staff. Easy check in and out. Parking stalls are very small. Noise was the biggest issue. We could hear all conversations in the hall and from our neighbors. Often woken up at night because of this.
Stayed 2 nights in Feb 2021
Response from Vacasa Reviews Team on Mar 4, 2021
Thank you for staying with us! We're grateful for your feedback, and we are sorry for the noise encountered during your visit. We are always willing to assist in addressing any noise complaints if we are notified. We hope to have another opportunity to host you for a truly relaxing stay.

2/10 Terrible

Connor

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on Sep 5, 2020
Thank you for taking the time to post a review of your recent stay. We look forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
The room was outdated, the towels didn't smell clean and the parking instructions weren't clear.
Stayed 1 night in Aug 2020
Response from Guest Service Manager on Aug 25, 2020
Thank you for taking the time to provide feedback about your recent stay. We appreciate your feedback and we are sorry if the room did not meet your expectations. We are following up as necessary to ensure your experience does not reoccur. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from Guest Service Manager on Aug 16, 2020
Thank you for your rating. We hope you had a wonderful time in Whistler and we hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from Guest Service Manager on Aug 14, 2020
Thank you for your rating

8/10 Good

Rosie, Vancouver

Travelled with partner
Liked: Cleanliness, amenities
Overall the hotel staff was friendly and helpful, the room and general areas were kept clean. One downside during our trip was the pool, we went during August, when there was still active social distancing regulations and you had to reserve a time to use it. However when we went during our assigned time, there was a lot of people and big groups which was stressful, me and my boyfriend ended up leaving early because it was too packed. The hotel should have stricter regulations for the pool use during this pandemic.
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on Aug 7, 2020
Thank you for taking the time to review your recent stay with us. We are delighted with you enjoyed your stay. We appreciate your feedback regarding the pool as it helps us to continually improve. We look forward to welcoming you back soon.

8/10 Good

Blair

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jul 2020
Response from Guest Service Manager on Aug 1, 2020
Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time, and that you share our love of these beautiful mountains! We appreciate your feedback, and look forward to seeing you again,

8/10 Good

Frennie

Travelled with family
Liked: Cleanliness, room comfort
Family get away.
It was a perfect little place to stay.
Stayed 3 nights in Jul 2020
Response from Guest Service Manager on Jul 19, 2020
Thank you for taking the time to post a review regarding your recent stay. We hope that you had a wonderful time in Whistler. We appreciate your feedback, and hope to see you again soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020
Response from Guest Service Manager on Jul 11, 2020
Thank you for leaving a rating of your stay. We are thrilled you rated us 10/10 and enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
The bed was big comfy soft..room was big with a fridge.not far from anything...vety nice stay.. I didnt like the 10:00 check out...but other than that evetything wad great...
Stayed 2 nights in Jun 2020
Response from Guest Service Manager on Jun 26, 2020
Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your stay with us. Our check out time is to ensure that we can provide Covid safe cleaning for each and every guest, we are sorry for any inconvenience this caused you. We look forward to welcoming you back soon.

6/10 Okay

Lindsay

The best thing about this place is the location. At the blackcomb base, close to the blackcomb gondola. The main village is about a 10 minute walk. The room decor defintely left something to be desired. And there was definitely mold over the shower. Parking is 20 dollars per day in their secure garage, that would have been nice to note in the description.
Stayed 2 nights in Mar 2020
Response from Guest Services Manager on Mar 15, 2020
Dear Lindsay, Thank you for taking the time to review us after your recent stay. We are pleased that you enjoyed the great upper village location. We are very sorry if our usual high cleanliness standards were not met and we will be sure to address the issues you reported. We do endeavor to to advertise all costs prior to booking, parking costs can be seen under the property amenities section on the booking page. We appreciate your feedback, and look forward to welcoming you back soon.

2/10 Terrible

Lukasz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel does not match pictures be warned!
Pictures are misleading of the hotel. They are showing you a queen-sized bed, two queen beds. After you pay your confirmation says sofa bed. Enjoy your sofa bed at 350 per night. The one thing needed in a hotel a good bed and it fails. These are like air B N B style hotel guest services have no idea what you booked cant help you at all. Cant even upgrade your room if you want that's not an option at this place. Not even a comfy sofa bed hundreds of ppl have slept on it it is caving in the middle by 5 inches.
Stayed 2 nights in Feb 2020
Response from ResortQuest Customer Care on Feb 12, 2020
Thank you for your feedback. We were disappointed to read that you experienced issues in regards to your room. We take great pride in the comfort of our guest and unfortunately in this case we were unable to exceed your expectations. We will certainly look into the sofa bed to ensure it is in good order. We look forward to having the opportunity to welcome you back to our property in one of our one or two bedroom suites which will give you much more space to relax. We are sorry that we were fully booked and unable to accommodate a move during your stay this time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2019
Response from Chz on Jan 31, 2020
Thank you for your rating.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value.. Hideaway bed was not ideal. Overall good.
Stayed 3 nights in Jan 2020
Response from Chz on Jan 24, 2020
Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Hotel Management on Jan 22, 2020
Thank you for your rating!

4/10 Poor

Verified traveller

Travelled with partner
Great location in blackcomb village, Steps away from the gondola. Good restaurants and shopping nearby somewhat of a decent price overall.
Stayed 3 nights in Jan 2020
Response from Hotel Management on Jan 22, 2020
Thank you for taking the time to review us after your recent stay. I am pleased that you enjoyed the great upper village location. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Great only issue was that one of the two hot tubs was not operating - extremely busy in other tub
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2019
Response from Hotel Management on Dec 6, 2019
Thank you for your rating!

10/10 Excellent

MK, Abbotford

Travelled with family
Liked: Cleanliness
Old but close to gondola. Can park after skiing. Tub is okay.
Stayed 2 nights in Nov 2019
Response from Chz on Dec 5, 2019
Thank you for your rating

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The stay was great from check in to check out . Very helpful staff and enjoyed our time
Stayed 2 nights in Sep 2019
Response from Chz on Oct 21, 2019
Thank you for taking the time to post a review of your recent stay. I am delighted that you had such a great time, and that you share our love of these beautiful mountains! I appreciate your feedback, and look forward to seeing you again.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great value hotel on the Blackcomb side. Friendly and helpful staff.
Stayed 2 nights in Sep 2019
Response from Hotel Management on Oct 1, 2019
Thank you for taking the time to post a review of your recent stay. We are delighted to see you enjoyed your stay with us. We hope to welcome you back to Whistler very soon. Customer Care – ResortQuest Whistler

6/10 Okay

Mike, London Ontario

Business traveller
Liked: Cleanliness
Very close to mountains. very basic room, no air conditioning. parking costs additional $20 per day which was unexpected. No breakfast or anything. Old coffeemaker in room and that's it.
Stayed 3 nights in Sep 2019
Response from Chz on Sep 27, 2019
Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Chz on Sep 27, 2019
Thank you for taking the time to post a review of your recent stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the property location and price I attend a conference at chateau whistler so it’s across the street for half price but I might just book chateau whistler next time as the cost is paid by my employer
Stayed 2 nights in Sep 2019
Response from Chz on Sep 27, 2019
Thank you for taking the time to post a review of your recent stay.

10/10 Excellent

Richard

Stayed 2 nights in Sep 2019

6/10 Okay

Kathy, DeCourcy Island BC

Liked: Amenities
Disliked: Staff & service
When a problem arose with the TV’s having no signal it was difficult to get a maintenance man to attend. The front desk has no ability to help except to phone in the problem. Coffee filter left in machine. Dishes dirty out of the cupboard. One luggage cart available at your own use, zero offer of assistance. Coffee for all the days booked, that’s up to the owner, again a phone call not help. What happened to service?
Stayed 3 nights in Sep 2019
Response from Chez on Sep 15, 2019
Hi there, thanks for your review. I'm sorry that your television set wasn't working when you arrived. All you need to do is inform the front desk or call the number that was given to you in your arrival letter. We have maintenance people available between 8am and 11pm 7 days a week. I'm sorry that our high housekeeping standards were not met for your arrival on this occasion. I have provided feedback to our housekeeping team so that lessons can be learnt for the future. I'm not sure what you mean about coffee, but extra coffee is available at the front desk, all you have to do is ask as you pass by. Many thanks for your feedback and I hope to welcome you back to Whistler soon.

10/10 Excellent

Evan W.

Liked: Cleanliness
Beautiful rural property with great views and privacy.
Everything was great. The home is larger than expected and is a great layout. The driveway was a fun experience, steep and twisty.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room we had only had a pull out sofa no bed which was a surprise. When trying to get assistance with accommodations front desk just referred us to other property owners not very helpful
Stayed 4 nights in Aug 2019
Response from Hotel Management on Aug 20, 2019
Thank you for rating your recent stay with us. We endeavor to ensure our sites reflect correct bedding configurations and apologize if you were surprised. Units are managed individually and information is provided upon check in upon how to contact the management company using the in-unit phone. Kind Regards, Customer Care - ResortQuest Whistler

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Good location, but place is dated, couldn't receive email, and the TV picture kept cutting out.. Overall not worth the price.
Stayed 3 nights in Aug 2019
Response from Chz on Aug 17, 2019
Thank you for your feedback. I'm sorry that you had some issues with your Television set and wifi.

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019
Response from Hotel Management on Aug 3, 2019
Thank you for taking the time to rate your stay!

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Hotel Management on Jul 18, 2019
Dear Valued Guest, Thank you for taking the time to post a rating of your recent stay. We hope to see you again. Kind Regards, Customer Care – ResortQuest Whistler

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple and easy check in, only thing to note is that the daily rate for parking is $20
Stayed 2 nights in May 2019
Response from Chz on Jun 16, 2019
Thank you for taking the time to post a review of your recent stay. I am delighted that you had such a great time, and that you share our love of these beautiful mountains! I appreciate your feedback, and look forward to seeing you again.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Customer Care - ResortQuest Whistler on May 31, 2019
Dear Valued Guest, thank you for taking the time to rate your recent stay at Glacier Lodge. We are sorry to see you were disappointed with your stay and we appreciate your feedback. We hope you otherwise had a wonderful time in Whistler. Kind Regards, Customer Care - ResortQuest Whistler

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from Customer Care - ResortQuest Whistler on Apr 22, 2019
Dear Valued Guest, thank you for rating your recent stay with us. We hope you had a wonderful experience in Whistler and we hope to see you again in the future. Kind Regards, Customer Care - ResortQuest Whistler

4/10 Poor

Paul M.

Unsleepable sleeper sofa.
I didn’t read the fine print. Despite showing pictures of beds, my unit didn’t have one. Just a sleeper sofa from the 90s which is basically not useable. It was in the description so my bad for not seeing it, but their bad for showing invalid photos. Staff didn’t care. Reservation system couldn’t do anything, even if I asked to pay more. Bottom line, no sleep on first day (I slept on the sofa cushions on the floor) and got a new place on my own and ate the cost of the unit for the rest of the stay. They need to
Stayed 2 nights in Mar 2019

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Place
The first room we were put in was fairly underwhelming as it was quite dated and had a pretty unbearable smell, however, upon following up with ResortQuest, they had someone come to the room and agree to change our room. The new room was amazing with updated furniture and a kitchen. Even though the first room was not up to level, their reaction and solution was great. There is a good chance we will be back at some point.
Stayed 3 nights in Jan 2019
Response from Customer Care - ResortQuest Whistler on Jan 15, 2019
Dear Blake, thank you for taking the time to post a review regarding your recent stay. We are glad to see you enjoyed your time at Glacier Lodge and we are glad that we were able to find a solution to the issues you experienced. We look forward to welcoming you back again soon. Kind Regards, Customer Care - ResortQuest Whistler

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient clean well staffed knowledgeable staff, 20$ per night to park was a bit of a downer Nearly 1/3 of the per night fee. I had an exceptionally low preseason rate
Stayed 3 nights in Dec 2018
Response from Customer Care - ResortQuest Whistler on Dec 15, 2018
Dear Valued Guest, thank you for taking the time to share a review regarding your recent stay. We are glad to see you liked the accommodations and our helpful staff. Thank you for your feedback regarding the fee for parking in the secure underground parking underneath the hotel. We do endeavor to make sure this fee is priced in accordance with the other hotels in Whistler, and that the fee is displayed on our booking sites. Rest assured we are committed to ensuring that this fee is continually maintained at the low end of the scale, for the benefit of our guests. We hope you had a wonderful time in Whistler. We appreciate your feedback and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service. When I had a something ploblem,the help me very kindly.
Stayed 2 nights in Nov 2018
Response from Customer Care - ResortQuest Whistler on Nov 7, 2018
Dear Valued Guest, thank you for taking the time to post a review of your recent stay. We are glad to see you had a good time and found our staff to be friendly and helpful. We appreciate your feedback and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I was at a conference at the Fairmont and this place was right next door for a fraction of the price. The rooms have a keypad which was great for me, as I couldn't lose my key. The staff were kind and helpful. The rooms were clean and comfortable. A nice spot in the upper village, close to the Blackcomb gondola.
Stayed 2 nights in Oct 2018
Response from Customer Care - ResortQuest Whistler on Oct 23, 2018
Dear Melanie, thank you for sharing a review of your recent stay. We are delighted to see that you liked the accommodations and location of the lodge and found the staff friendly and helpful. We hope you had a wonderful time in Whistler and look forward to welcoming you back again in the future. Kind Regards, Customer Care - ResortQuest Whistler

6/10 Okay

Jim, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
20 dollars a night for parking??? Come on!! Room furnishings were very lacking, not even a stand for luggage. Because of the metal roof and flashings, rain water dripped all night------ not good
Stayed 2 nights in Sep 2018
Response from Customer Care on Sep 20, 2018
Dear Jim Thank you for taking the time to share your review regarding your recent stay with us. We sincerely apologize for the disturbance you experience due to the rain water. Regarding your comments about the fee to park in the secure underground car park beneath the lodge, we do endeavor to make sure this fee is priced in accordance with the other hotels in Whistler, and that the fee is displayed on our booking sites. Rest assured we are committed to ensuring that this fee is continually maintained at the low end of the scale, for the benefit of our guests. We hope that despite these issues you had a wonderful time in Whistler. We appreciate your feedback, and hope to see you again in the future. Kind Regards Customer Care - ResortQuest Whistler

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Customer Care - Blackcomb Springs Suites on Aug 14, 2018
Dear Anthony, Thank you for taking the time to rate your stay with us. We are glad to see that you had a pleasant stay and we hope you had a fantastic time in Whistler. Thank you for your feedback, we look forward to welcoming you back in the near future. Kind Regards, Customer Care at Blackcomb Springs Suites.