Breakfast, lunch, dinner served; American cuisine, pool views

Reviews of Hyatt Regency Westlake

3.5 out of 5
Hyatt Regency Westlake
880 S Westlake Blvd, Westlake Village, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 211 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 39 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Clarissa

Travelled with family
Disliked: Staff & service, property conditions & facilities
"View" was of a heating duct and roof. Bathtub didn't drain properly and had rust ring. They did not reset clocks so we were woken up before 6am by prior guest's alarm. Building is run down and dated. Staff did not even ask how our stay was.
Stayed 1 night in Mar 2024
Response from Mona on Mar 28, 2024
Dear Clarissa, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience during your stay. Your comments were shared with our team and we’re currently making adjustments to make sure the issues you experienced in the room doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.Thank you for staying with us here at Hyatt regency Westlake.

6/10 Okay

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had a backed up toliet when we checked in. Had to move to another room. Also no reason we should be charged for bottle water that is already provided in the room
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 25, 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here. We are sorry to hear that the stay wasn't as enjoyable as we hoped.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 24, 2024
Dear Christine,Thank you for letting us know. We appreciate the great review and hope to have you back again soon.

10/10 Excellent

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 16, 2024
Dear Edwin,Thank you for staying with us and letting us know how you enjoyed your stay! we hope to have you stay with us again!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most professional accommodations
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 12, 2024
Dear Alexis, Thank you for staying with us and for the amazing review! We hope to have you back soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mona on Mar 12, 2024
Dear Katherine,Thank you for staying with us. We are happy to see you have enjoyed the stay at our property and we hope to see you soon again.

10/10 Excellent

Rabab

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing
Stayed 2 nights in Mar 2024
Response from Mona on Mar 4, 2024
Dear Rabab,Thank you for your feedback. We are happy to hear you have enjoyed your stay with us. We hope to see you soon again.

6/10 Okay

Karl

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most everything was great. Sadly the bed was terribly worn out, so bad that it was painfully easy to feel a dip in the mattress where ones midsection rests. I couldn’t sleep well at all on this mattress, stayed two nights and both were terrible even tho I switched rooms. Both rooms had equally bad mattresses. Everything else was good but I would never consider coming back unless I knew that they had replaced the mattresses.
Stayed 2 nights in Mar 2024
Response from Mona on Mar 4, 2024
Dear Karl,We appreciate your honest feedback and we are sorry to here you didn't have a comfortable stay with us. Kindly be advised we will share your comments with our management team and we hope that we can make this up to you during your future stay. Thank you for staying with us here at Hyatt Regency Westlake.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana was great! She brought a menu to our room and was very attentive to our needs!
Stayed 1 night in Mar 2024
Response from Mona on Mar 4, 2024
Dear Maria,Thank you for your time and feedback. We are glad to hear your recent experience was a pleasant one and we hope to see you here at Hyatt Regency Westlake soon again.

10/10 Excellent

DAVID

Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 27, 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff, convenient for work
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 21, 2024
Dear Alice, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel and lots of store around the area
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Feb 20, 2024
Dear Luis, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 Excellent

Lawrence, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay Very smooth and satisfying
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 11, 2024
Dear Lawrence,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

2/10 Terrible

Beatrice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Feb 12, 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We would love to hear about your stay so we can use the feedback to help improve.We hope to hear back from you soon

8/10 Good

MIYA, Kapolei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Team on Feb 6, 2024
Dear Miya, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and thank you for the review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Team on Jan 31, 2024
Dear Michelle,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Roberto

Stayed 3 nights in Jan 2024
Response from Mona K on Jan 23, 2024
Dear Roberto,We are glad to see your stay with us was a pleasant one and we hope to see you soon again.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Jan 23, 2024
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you letting us know how your stay was and are happy to see you enjoyed your stay. We thank you again and hope to have you back again soon.

10/10 Excellent

Scott, Canoga Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location and very friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on Jan 9, 2024
Dear Scott,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

8/10 Good

Kristen, Hudson

Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Jan 11, 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our review regarding your previous stays with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We use the feedback from your stay to continue to improve our quality of service that we provide for our guests. We thank you again for staying with us and hope to have you back within the near future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Team on Dec 29, 2023
Dear Kevin, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 Excellent

SEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Beautiful lobby. Nice staff. Sound insulation in room (walls & ceiling) is bad. Can hear noise from up above and next door.
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 22, 2023
Dear Sean, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and for the constructive feedback regarding your stay. We are glad you enjoyed the stay and hope to have you back again soon.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Dec 18, 2023
Dear Jose,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Sonia

Stayed 3 nights in Dec 2023
Response from Front Desk Team on Dec 22, 2023
Dear Sonia,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 13, 2023
Dear Dawn, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Austin

Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 13, 2023
Dear Austin, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Team on Dec 9, 2023
Dear Jessica,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Jeffrey, Barrington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 5, 2023
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

2/10 Terrible

Anne-Marie

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Dec 22, 2023
Dear Anne-Marie,Thank you for staying with us here at the Hyatt Regency. We are sorry to see that your stay wasn't as enjoyable as we hoped. We would love to hear more about your stay.

10/10 Excellent

Daniela

Stayed 1 night in Nov 2023
Response from The Front Desk Team on Dec 18, 2023
Dear Daniela,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Lalous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 28, 2023
Dear Lalous,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Richard

Stayed 3 nights in Nov 2023
Response from The Front Desk Team on Dec 18, 2023
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and good location
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 24, 2023
Dear Bobbie,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the amazing review and are so glad to have had you with us. We hope to have you back soon!

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tylor at the bar was very nice and helpfull
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 23, 2023
Dear Tamara,Thank you so much for staying with us and leaving us such an amazing review! We are glad Taylor was able to help you during your stay and we hope to have you back again soon!

10/10 Excellent

Janice, Las Vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful area
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 21, 2023
Dear Janice, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the great review and glad you enjoyed the Westlake. We hope to have you back with us again soon!

10/10 Excellent

Christine

Travelled with group
Everything was excellent and to my liking.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 12, 2023
Dear Christine,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the amazing review and are so glad to have had you with us. We hope to have you back soon!

10/10 Excellent

j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thousand Oaks Stay
the hotel center and room were excellent. The staff was very helpful. Had an unexpected fire alarm at 4:30am the first morning., the staff gave me a new room and restaurant credit. All was great the rest of the week
Stayed 5 nights in Oct 2023
Response from Front Desk Team on Nov 10, 2023
Dear J, Thank you for stay with us here at the Hyatt Regency Westlake. We are happy to hear that you enjoyed your stay and the recovery my staff was able to give. We thank you for the such amazing review! We hope to have you back again soon!

6/10 Okay

andy

Travelled with partner
I've stayed at the property several times over the years but not for a while prior to this trip and sad to say, the place hgas declined - it looks tired, the room was not cleaned thoroughly and cleaning was missed on one day. And to cap it all, I was told by the breakfast team in the restaurant that there were no gluten free options - I'm celiac so what that meant was no breakfast for me!
Stayed 4 nights in Nov 2023
Response from Front Desk Team on Nov 10, 2023
Dear Andy, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and the valuable feedback you provided. The restaurant does offer gluten free bread and an entire selection of egg base dishes. I do apologize for any confusion.

2/10 Terrible

Marcus

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 7, 2023
Dear Marcus,Thank you for staying with us here at the Hyatt Regency Westlake. I'm sorry to see that your stay wasn't as enjoyable as we hoped. We would love to hear more about your stay to see what we can do for our future guests

10/10 Excellent

Renee

Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 26, 2023
Dear Renee, Thank you for staying with us here at the Hyatt Regency Westlake! We are so glad you enjoyed your stay and we hope to have you stay with us again soon!

10/10 Excellent

Edmond

Liked: Cleanliness, amenities, property conditions & facilities
Very nice very clean
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 5, 2023
Dear Ddmond, Thank you for staying with us here at the Hyatt Regency Westlake! We are so glad you enjoyed your stay and we hope to have you stay with us again soon!

2/10 Terrible

Karen

Travelled with group
Even though two adult were listed on the reservation, only the first name listed could check in
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 29, 2023
Good Afternoon Karen,Yes the hotel does only allow the primary person on the reservation to check in to the hotel, its a safety policy.

10/10 Excellent

antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 25, 2023
Dear Antonio, Thank you for staying with us here at the Hyatt Regency Westlake. We are so grateful for the 5 star review and are glad to have you stayed with us!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HVAC view…
Room was ok. Had a view of the rooftop HVAC units. Also the full hum of them all night. Was going to ask to switch rooms, but got lazy. Lol!
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 25, 2023
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and the valuable feedback you provided.

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning did not work. They sent maintenance to my room, however, it stopped working after he left.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 23, 2023
Dear Linda,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and the valuable feedback you provided.

4/10 Poor

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tea please
So disappointed regular black or orange pekoe tea not available in the dining room or hotel room, only herbal teas available. I specifically asked the waiter & was told only herbal teas available. Unbelievable! Tea of any sort not replenished in room either.
Stayed 3 nights in Oct 2023
Response from The Front Desk Team on Oct 21, 2023
Dear Carol,Thank you for staying with us here at the Hyatt Regency Westlake. We are sorry to hear about the inconvenience during your stay regard the situation with the tea. Our front desk as well as housekeeping have different tea varieties available upon request. Feel free to ask the front desk for any additional needs to see what we can do to accommodate your future stays.

8/10 Good

Betrina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Beautiful. Went to spa Relais and had dinner at Mediterraneo. Highly recommend.
Stayed 2 nights in Oct 2023
Response from The Front Desk Team on Oct 21, 2023
Dear Betrina,Thank you for staying with us here at the Hyatt Regency Westlake. We are so glad we had you with us and enjoyed the surrounding area. We hope to have you back again soon!

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk Team on Oct 7, 2023
Dear Lisa, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and the valuable feedback you provided.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this Hyatt. Great value and close to tons of great restaurants. Missed not having glasses in our room, but I assume they would have brought us some if we asked.
Stayed 1 night in Sep 2023
Response from The Front Desk Team on Sep 26, 2023
Dear David,Thank you for staying with us here at the Hyatt Regency Westlake. We are thankful for the review and are glad to hear you enjoyed our hotel and amenities. Feel free to ask the front desk for any additional items needed for your stay. We hope to see you back with us soon!

8/10 Good

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Beautiful hotel with great amenities.
Stayed 2 nights in Sep 2023
Response from The Front Desk Team on Sep 26, 2023
Dear MaryAnn,Thank you for staying with us here at the Hyatt Regency Westlake. We are thankful for the review and are glad to hear you enjoyed our hotel and amenities. We hope to see you back with us soon!