In-room safe, desk, laptop workspace, blackout drapes

Reviews of Red Roof Inn PLUS+ Long Island - Garden City

2.5 out of 5
Red Roof Inn PLUS+ Long Island - Garden City
699 Dibblee Drive, Westbury, NY

Reviews

6.8
Rating 10 - Excellent. 322 out of 1012 reviews" "
Rating 8 - Good. 220 out of 1012 reviews" "
Rating 6 - Okay. 170 out of 1012 reviews" "
Rating 4 - Poor. 113 out of 1012 reviews" "
Rating 2 - Terrible. 187 out of 1012 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

kitem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness of the place and the professionalism of the staff
Stayed 1 night in Mar 2024

2/10 Terrible

michelet

Disliked: Cleanliness, staff & service, property conditions & facilities
Infested cwith roach $235. And roach crawling in the bathroom nasty I need a refund
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hey Michelet,Red roof appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's saddening to read that your stay fell short of your expectations due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please reach out to your original booking source to discuss the possibility of a refund.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Juan

Travelled with partner
Staff isn’t helpful
Stayed 3 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hello Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor service our staff extended.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Edwin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hello Edwin, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Niasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 22, 2024
Dear Niasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable stay you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Yomaira

Disliked: Staff & service
The hotel could benefit from adding an USB charging box since today’s technology calls for it. The reception concierge customer service was very poor. No greeting and no intend to help.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 18, 2024
Dear Yomaira,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of USB charging box and the unfriendly service received from the concierge. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank for your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 18, 2024
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well when we arrived the tv control was broken front desk was notified so I didn’t get charge extra
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 17, 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are sorry about the issue you had with the tv control, however, we are happy that you made the staff aware of the issue. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 Good

LUZ

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room wasn’t as pictured on line
Stayed 7 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 17, 2024
Dear Luz,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room not being as expected. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in that area
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 13, 2024
Thank you, Noor, for telling us about your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I am glad you found our hotel to be the best in the area. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Davia

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 8, 2024
Hello Davia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that your stay was wonderful. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a returned customer my favorite place to stay when I travel
Stayed 6 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 8, 2024
Hello Cecilia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that you found our hotel to be your favorite place to stay. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The room looks really old not enough illumination. Tv and furniture olnd and scratched.....mattress feels old and outdated . No memory foam...
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Thank you for taking a moment to leave a review, Francisco. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City were disappointed to see your 1/5 score following your stay. You stated that the old mattress, the situation with the TV and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

4/10 Poor

Joseph

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room looked nothing like the photos. The elevators were missing buttons and some were even popping out. There were carvings on the hotel elevator like you would see in a run-down public restroom. The ceilings were missing tiles and the rooms were dirty. Overall I’m super dissatisfied with the stay because it made me feel like I was in the housing project with the condition of it.
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Dear Joseph,Thank you for your review following your stay at Red Roof Inn PLUS+ Long Island - Garden City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You listed a few issues that dampened your experience, such as the dirty room, the missing elevator buttons and the ceiling tiles that were missing. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okay

Derrick, Uniondale

Liked: Cleanliness
Space
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 23, 2024
Dear Derrick, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the spaciousness of the room. Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Red Roof Management

8/10 Good

Dennis

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 25, 2024
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you book a room where shower and vanity are together
Stayed 3 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 23, 2024
Dear Anthony, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Long Island - Garden City strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

8/10 Good

mirna

Response from Dannielle Rediresponse Specialist on Feb 17, 2024
Hello Mirna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating! Great staff
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 16, 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you, especially regarding the great accommodating staff we have here at Redroof. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

Angela, Elmont

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 25, 2024
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Anthony

Convenience
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 14, 2024
Hi Anthony,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 15, 2024
Hi Jermaine,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Nfn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nyc
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 13, 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

2/10 Terrible

Diashawn

Travelled with family and small children, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Management sucks and their communication is worse, my advice stay somewhere else
Stayed 3 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 10, 2024
Dear Diashawn, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am sorry that your experience was less than ideal due to the poor service you indicated to have encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

10/10 Excellent

Nfn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Feb 7, 2024
Thank you for taking the time to write about experience at the RED ROOF INN ENFIELD. Nfn, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your nice experience at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nfn, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely,Red Roof Management

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sharma RediResponse Specialist on Feb 7, 2024
Hello Leon, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 25, 2024
Hello Jacqueline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 6, 2024
Hello Elizabeth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Privacy and comfort
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 4, 2024
Thank you for taking the time to write about experience at the RED ROOF INN EDISON. Juan, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about the privacy and comfort at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. I have shared your comments with the rest of our team.We appreciate your business, Juan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price!Sincerely,Red Roof Management

10/10 Excellent

audrey

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 29, 2024
Dear Audrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 Poor

Benson

Poor service
Stayed 5 nights in Dec 2023
Response from front desk on Jan 26, 2024
So sorry about this

10/10 Excellent

bryan, Baldwin

Business traveller
Liked: Cleanliness, amenities
Good
Stayed 1 night in Jan 2024
Response from j on Jan 24, 2024
thanks

2/10 Terrible

Emmanuella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please Don’t book here , it was dirty so so so dirty , the sheets had stains , the lights wasn’t working inside the rooms i had to switch my room about 3 times. The whole building needs to be shut down & rebuilt .
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 18, 2024
Dear Emmanuella,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with stained sheets, lights not working and the other concern you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the shopping areas around here
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 17, 2024
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you really liking the shopping areas around the location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Christine

Stayed 2 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 14, 2024
Hello Christine,I sincerely apologize that your stay at our Red Roof Plus+ Long Island - Garden City didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Of all the days to come, the power went out. Things happen, I get it, but the staffs inability to answer questions or address concerns was really bad. To make matters worse, I had work to do on my laptop that I needed to get done. Once the power was turned on I was rushed out of my room because of my checkout time. I decent thing to have done, was to offer me an outlet and a chair to get through my 15 minutes of work. Will reconsider when staying at this location. A little bit of hospitality goes a long way for me.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Jan 11, 2024
Dear Sam,Thank you for your review following your stay at Red Roof Inn PLUS+ Long Island - Garden City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the power outage, your staff encounter and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

10/10 Excellent

Isyss

Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 10, 2024
Thank you for taking a moment to leave a review, Isyss. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Kicked Me And My The Mother Of My Child, My 3 Week Old Newborn And Her Two Young Children Out Their Property Because Thier Rooms Where Unsafe And Dirty I Ask To Change Rooms The Ladies At The Front Desk Were Rude And Nasty Told Me I Have To Leave The Property Or They Were Going To Call The Police
Response from OnielRediresponse Specialist on Feb 14, 2024
Hi Kevin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Please accept our most sincere apologies for the encounter you had with us. Please note that your feedback is appreciated and will be taken into consideration to makes changes. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on Jan 10, 2024
Thank you for taking a moment to leave a review, Joshua. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Uche

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Jan 10, 2024
Thank you for taking a moment to leave a review, Uche. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Dekera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a very urban part of New York State, so there isnt alot of modern building, and there is a plasa in walking distace with lots of restaurants and shopping
Stayed 5 nights in Dec 2023
Response from Jason on Jan 24, 2024
Thank you so much

2/10 Terrible

Meva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place used to be nice, but it has gone down hill. It felt very unsafe.
Response from OnielRediresponse Specialist on Feb 14, 2024
Hi Meva,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with our hotel's upkeep. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

Tawfiq

Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 1, 2024
Hi Tawfiq,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

8/10 Good

Dekera

Stayed 1 night in Dec 2023
Response from Oniel on Dec 31, 2023
Hi Dekera,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 30, 2023
Hi Thomas,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,RedRoof Management

4/10 Poor

Annaise

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 30, 2023
Hi Annaise,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 29, 2023
Hi Carmen,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

Taje

Stayed 5 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 30, 2023
Hi Taje,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
3night stay
It was alright, Thank God,I always carry poop bags. I know sometimes supplies are low, no one seems to pick up after their dogs. Bed was not that comfortable, pillows too flat for me. They are kind and pet friendly that will always be a plus. Great housekeeping too.
Stayed 3 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 28, 2023
Hi Laura,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I'm happy to read that you found our staff to be kind, however, please accept our apologies for the pet droppings you mentioned was encountered during your stay. Please know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Recommend It +
Very pleasant experience, excellent price, great location
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 28, 2023
Hi Kevin,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that our prices and hotel's location was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management