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Sandman Signature London Gatwick Hotel – Avis

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 492 avis sur 1011." "
Note de 8 – Bien, d’après 282 avis sur 1011." "
Note de 6 – Acceptable, d’après 119 avis sur 1011." "
Note de 4 – Médiocre, d’après 60 avis sur 1011." "
Note de 2 – Terrible, d’après 58 avis sur 1011." "

8,6/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Damien

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
reception team a répondu le 27 janv. 2024
Hi Danien,Thank you for your 5 star rating. I truly appreciate. I hope to have you back soon. :)

8/10 – Bien

STEPHANE

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hôtel avec bon service
Hôtel de bonne qualité avec un personnel très efficace. Petit déjeuner cher pour ce que c’est.
Séjour de 1 nuit en décembre 2023
Guest Service Manager a répondu le 1 janv. 2024
Happy New Year Stephane,Thank you for leaving us a very nice review. I am pleased that you had a great stay with us. Until next time :)

10/10 – Excellent

ALEXANDROS

Séjour de 1 nuit en juin 2023
Georgina a répondu le 12 juin 2023
What can I say Alexandros we must have met truly your expectations. Thanks to you. Until next time :)

8/10 – Bien

Julien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Correct
Les chambres sont grandes, confortables et propres mais les fenêtres ne s’ouvrent pas, du coup impossible d’aérer la chambre et malheureusement la climatisation est extrêmement bruitante.
Séjour de 1 nuit en avril 2023
Georgina a répondu le 19 avr. 2023
Hi Julien,Thank you for taking time in sharing your experience during your stay with us. I am glad that we have met some of your expectations.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Bon hotel mais attention à l'entretien ...
Augmentation sensible du prix de l'hotel. L'entretien reste à voir (ascensceur en mauvais état).
Séjour de 1 nuit en septembre 2022
Georgina a répondu le 10 sept. 2022
Hi ,Thank you for taking time in giving us your rating and review. As for the latter I would like to apologize about the lift, just to let you know it will be changed soon. Maybe when you come back it will be brand new. :)

10/10 – Excellent

jeanguy

Séjour de 1 nuit en août 2022
Georgina a répondu le 24 août 2022
Thanks jeanguy for giving us your rating, truly appreciated :)

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bonne situation geographique
Tres bien situé et près des moyens de transport
Séjour de 1 nuit en février 2020
Alison a répondu le 12 févr. 2020
Merci de rester avec nous. Nous apprécions vos commentaires!

8/10 – Bien

HELENE

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2020
Joe a répondu le 30 janv. 2020
Good evening, Thank you for leaving an 8 out of 10, we really do appreciate it. I am glad to hear you enjoyed your stay. We hope to welcome you back in the future! Kind regards, Joe Demol Guest Service Manager

8/10 – Bien

OLIVIER

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019
Joe a répondu le 30 janv. 2020
Good afternoon, Thank you so much for leaving such positive feedback with us regarding your most recent stay, . We hope to see you again soon! Kind Regards, Joe Demol Guest Service Manager

10/10 – Excellent

HELENE

Séjour de 1 nuit en octobre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel à prix correct, mais éloigné de LONDRES compter 40 min avec le train pour rejoindre Londres. La gare se trouve à 15 min à pied sur la gauche. Prix d’un Day card 11 £ par personne donnant accès au train, métro, et bus illimité pour la journée. Sinon l’hotel Se trouve à une station de Gatwick airport ce qui est intéressant si vous repartez de cet aéroport. Si c’etait A refaire je prendrai un hôtel dans Londres car moins de perte de temps dans les transports et plus économique avec une oyster card même s.ils sont un peu plus chers. Sinon rien à redire pour cet hôtel tout à fait correct.
Séjour de 2 nuits en septembre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La literie était au top!! Par contre l'emplacement de l'hôtel n'est pas top pour ceux qui prennent les bus!!
Séjour de 3 nuits en juillet 2019

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juin 2019

8/10 – Bien

Kerilee

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff and linens were great as well as the view from our bedroom window. Leading up to the area was unkempt, and the food was not good. The general hallway leading to our room was old with marks on the walls.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Wanda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Reception team a répondu le 26 mai 2024
Hi Wanda!Thank you for rating your stay. It looks like we have met your expectations on this occasion and you had a pleasant stay.All the best!

6/10 – Acceptable

Lisa

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Reception team a répondu le 23 mai 2024
Hi Lisa,It looks like we have met some of your expectations from your rating. I am happy to hear your opinion of what else can we improve to make sure we meet your expectations.

10/10 – Excellent

Marilyn

Points forts : État et installations de l’hébergement
Good walking distance to Tesco
Séjour de 1 nuit en mai 2024
Reception team a répondu le 22 mai 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 – Acceptable

John

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
Bathroom was run down and filthy
Séjour de 1 nuit en mai 2024
Reception team a répondu le 22 mai 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 – Bien

Dawn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 21 mai 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 – Excellent

Patty, Windham

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 22 mai 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 – Excellent

Tara

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Séjour de 3 nuits en mai 2024
Reception team a répondu le 22 mai 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 – Excellent

Russell

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 20 mai 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 – Bien

Veronica

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely country setting not far from Gatwick.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 20 mai 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 – Excellent

Barbra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 17 mai 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 – Terrible

Jessics

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Reception team a répondu le 15 mai 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 – Excellent

Ryan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Reception team a répondu le 14 mai 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 – Excellent

Leslie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en mai 2024
Reception team a répondu le 14 mai 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 – Bien

Carissa

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Georgina a répondu le 11 mai 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 – Excellent

Michael

Points forts : Service et personnel, état et installations de l’hébergement
No airport shuttle. Parking a tad expensive
Séjour de 1 nuit en mai 2024
Reception team a répondu le 9 mai 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 – Excellent

Leo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Séjour de 1 nuit en avril 2024
Georgina a répondu le 9 mai 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 – Excellent

ARVIN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Reception team a répondu le 9 mai 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 – Terrible

Deana

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Séjour de 1 nuit en avril 2024
Reception team a répondu le 1 mai 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 – Bien

Kevin

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Séjour de 1 nuit en avril 2024
Reception team a répondu le 1 mai 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 – Excellent

Bonnie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Séjour de 1 nuit en avril 2024
Reception team a répondu le 28 avr. 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 – Excellent

Faith, Arouca

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and spacious room. Friendly and helpful front desk staff
Séjour de 1 nuit en avril 2024
Reception team a répondu le 24 avr. 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 – Bien

STEPHEN

Points forts : Propreté, commodités et état et installations de l’hébergement.
Very comfortable and the staff were helpful and friendly
Séjour de 1 nuit en avril 2024
Reception team a répondu le 24 avr. 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 – Bien

stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect for pre flight stay. Convenient for airport and parking on sitr
Séjour de 1 nuit en avril 2024
Georgina a répondu le 22 avr. 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 – Excellent

Dawn

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Séjour de 1 nuit en avril 2024
Guest Service Manager a répondu le 19 avr. 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 – Excellent

Becky

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en avril 2024
Georgina a répondu le 9 avr. 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 – Acceptable

Alan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Séjour de 1 nuit en avril 2024
Georgina a répondu le 9 avr. 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 – Excellent

Edward

Séjour de 1 nuit en mars 2024
Guest Service Manager a répondu le 21 avr. 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 – Bien

Aileen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were friendly and helpful. Very comfortable bed.
Séjour de 1 nuit en mars 2024
Reception team a répondu le 31 mars 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 – Excellent

Phil

Great place to stay, would recommend.
Séjour de 5 nuits en mars 2024
Reception team a répondu le 27 mars 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 – Excellent

Sinara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will come back to stay at this hotel.
Séjour de 1 nuit en mars 2024
Reception team a répondu le 27 mars 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 – Excellent

Darren

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and beds are comfortable and near to the airport
Séjour de 1 nuit en mars 2024
Dmitrijs / Guest Service Agent a répondu le 25 mars 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 – Excellent

Barbara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Dmitrijs / Guest Service Agent a répondu le 23 mars 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 – Excellent

kevin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Séjour de 1 nuit en mars 2024
Guest Service agent a répondu le 21 mars 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 – Bien

Carolyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient hotel for Gatwick lovely rooms and good staff
Reception team a répondu le 18 mars 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 – Excellent

Julie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and the food was great. A lot farther from the airport than I expected.
Séjour de 1 nuit en mars 2024
Georgina a répondu le 13 mars 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 – Excellent

Juan L

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
reception a répondu le 14 mars 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.