Reviews of Americas Best Value Inn West Memphis

2 out of 5
Americas Best Value Inn West Memphis
2411 East Service Road, West Memphis, AR

Reviews

4.8
Rating 10 - Excellent. 9 out of 125 reviews" "
Rating 8 - Good. 15 out of 125 reviews" "
Rating 6 - Okay. 34 out of 125 reviews" "
Rating 4 - Poor. 29 out of 125 reviews" "
Rating 2 - Terrible. 38 out of 125 reviews" "

5.2/10

Cleanliness

5.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Julie

Liked: Room comfort
Disliked: Staff & service
No breakfast & no dang coffee
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location,needs a remodel especially to the interior just an old facility
Stayed 1 night in Nov 2018

6/10 Okay

David

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No shampoo in room. Had to ask for towel and washcloth. Bed was good. Firm and clean. Location difficult to get to.
Stayed 1 night in Nov 2018

6/10 Okay

lynette

Breakfast part was not what I expected. They only had two type of cereal milk n juice. No fruits
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Think twice
Wasn't clean...scanty breakfast ..paid on line for two beds but they gave me one first. Not best value but location great
Stayed 2 nights in Oct 2018

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Jerry

Not great
It was a place to sleep. Clean. But dated. Very dated.could be much better with a little effort.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my lil get away no tissue in the room plug by the window didn’t work dog lingering around by my room door
Stayed 1 night in Sep 2018

4/10 Poor

MONIQUE

Dirty Room
Got in late check in was quick but the room was not that clean if it wasn’t so late I would have asked for another room no amenities in the room.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Just a place to sleep if you’re super tired but it was an ok stay
Stayed 1 night in Aug 2018

10/10 Excellent

Jenitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Tiffany, Kentucky

Disliked: Cleanliness, property conditions & facilities, room comfort
Price was the best thing
Room wasn't clean. Laundry room dryer didn't dry/ heat and a refund was refused. Breakfast was sad. Had to bring towels to office and have that set washed every day, no extra sets to trade. Only one set offered even though we had 3 people in our room. I bought us wash cloths so we didn't have to share. Nobody cleaned the room daily or even took out trash and replaced linens. We stayed 5 days. No room decor at all. Light bulbs out. Paint looked like a child applied it. All photos taken when we arrived first day.
Stayed 5 nights in Jun 2018

6/10 Okay

Keva

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Margie

Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No shampoo or coffee for coffee maker but stFf kindly brought them to us. Very comfortable beds. Nice flat screen TV but no internet.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
If desperate stay here...otherwise MOVE ON
When checking in the person seemed annoyed we were there...add that to the overpowering stench of curry that almost made us all pass out. The room was tolerable...drawing all over the walls, outlets hanging out of the walls, no shampoo, coffee pot was dirty, no coffee for said pot, shower head was disguisting (had to go buy cleaner to feel like taking a shower made me cleaner than before the shower), drug deals happening all over the grounds, and constant stench of pot every day no matter what time, bullet casings on the ground in parking lot. Only plus was that the AC worked great and the door for the room locked. When checking out had donuts available but took a bite and they tasted like the curry in the air..who knows how old they were. For 60 bucks it did what we needed, but FAR from what i expected.
Stayed 2 nights in May 2018

8/10 Good

Fannie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2018

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Good place. Clean.
Pretty good place, overall. Better than many other hotels in its class

2/10 Terrible

Verified traveller

Disliked: Staff & service
Well...you get what you paid for.
Reception lady seemed put out that I showed up. She couldn’t find my reservation. Seemed very unprofessional. Room was fine... a bed to sleep on and that’s all we really needed.
Stayed 1 night in Apr 2018

2/10 Terrible

Rose, memphis, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant was very rude, didn't provide any instructions as to where to find the room or what time breakfast would be served. The rooms were dirty smelled like smoke, the toilet wasn't even hinged to the floor. When we went to breakfast, there was no food out, we had to wake up the front desk attendant to put out the food. Breakfast consisted of bread, cheerios or corn flakes, bagged bagels, gallon of milk, and coffee. At check out the attendant was once again rude. I wouldn't ever recommend this, I was very dissatisfied.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place!
Unfriendly service! Dirty blanket! Smelly towel! Horrible breakfast!
Stayed 1 night in Mar 2018

8/10 Good

Marcus

4/10 Poor

mike

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is in the ghetto, the door on our room looked liked it has been broken into with a pry bar several times. The beds we're hard along with the pillows. It looked like there was an abandoned car in the parking lot with all flat tires. The service was the best part, very friendly.
Stayed 1 night in Jan 2018

8/10 Good

mark

Liked: Cleanliness, staff & service, room comfort
Room was fine, but coffee maker had no coffee so next morning was a dissapointment
Stayed 1 night in Jan 2018

8/10 Good

Kevin

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Carl, West Memphis, AR

ok for the price
I stayed one night and it was confortable for the price.
Stayed 1 night in Dec 2017

2/10 Terrible

MICHAEL W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don’t do it.
Clerk was rude. Bad part of town. Room smelled like ick. Continental breakfast was ick coffee and a piece of toast. Woke up to someone screaming. Random people walking through parking lot all hours. This is the second icky America’s best I’ve stayed in. I’ve learned my lesson. They may be cheap prices but you will regret it. Don’t stay in Memphis or surrounding Memphis area unless you pay over $100 per room. I would even go $150 per room just to make sure you are staying somewhere good/nice/friendly/not in the ghetto. The pictures shown for this hotel are not accurate. It’s a motel. Dive. Awful.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Keep this as your last option.
The customer service was bad. There was a honey bun and coffee for breakfast. The towels in the bathroom were not washed and neither were the sheets. Website said only one room left but we probably were the only ones there.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2017

4/10 Poor

Kimberly M.

Liked: Cleanliness
Disliked: Staff & service
I will never use this hotel again
Stayed 2 nights in Oct 2017

4/10 Poor

Jose

Disliked: Staff & service
Room was clean but the hotel was in a bad area don’t go out walking at night.
Stayed 1 night in Oct 2017

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Great place
Stayed 1 night in Sep 2017

6/10 Okay

Retired Vet , ohio

Liked: Staff & service, room comfort
O.K.Motel
It was O.K., construction everywhere, very hard to find, the GPS said it was on the right side of the highway, but my wife spotted it on the left. Spent sometime getting around and on the other side of the freeway. We made it and got back on the freeway in the morning. Would stay their again.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointed
The staff was very nice and very helpful when I did need anything. Th issue was with the 'hotel amenities in room' that are listed online when you book aren't even in the room or available, that's sad. I had to ask for simple things like a hair dryer, shampoo, coffee... all the little things that are suppose to come with the booking. It's also located in a high traffic area with many other hotels, the entire time I was there (4days) they weren't even close to 'full', yet when I requested to check in prior to 2pm the day of my arrival, I was charged an additional $20. This would be more understandable had they actually been busy or excusable even had the room been equipped with the advertised amenities! Probably won't stay again :/
Stayed 2 nights in Jul 2017

6/10 Okay

Rithea

Disliked: Property conditions & facilities, room comfort
I will not be staying at this chain again.
Stayed 1 night in Jul 2017

10/10 Excellent

Letosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
Getto- Didn't feel safe- left
Stayed 1 night in Jul 2017

4/10 Poor

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

edward

Road trip
sometimes you get what you pay for
Stayed 1 night in Jun 2017

2/10 Terrible

rob, w

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet dirty,pillows stained beyond belief,
Never stay there again, wasn't what pictures lead us to believe,

6/10 Okay

Teela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all nice
Will never stay there again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty
No toilet paper, when we arrived, and hair was on the bed linens and towels and tub was dirty

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
OK for one night. bed was not comfy, very dated.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean room and not a safety place go with fami
We were going Louisiana so took stop over here for night stay but it was bad. Not a great room. It was not clean, no towels, no issue paper, door was too poor. Breakfast was bad and ice vendor is spoiled Definitely not again in this hotel

4/10 Poor

Monty

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean but smelly
A very strong perfumed smell in room. Overwhelming

2/10 Terrible

Ronnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth what I paid for the room was filthy Beds had stains all over them food left in the fridge and for the Continental breakfast I wouldn't fit it to my dog if u call it that. worst one I ever rented from hotels.com

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and Clean!
We have stayed here multiple times. Rooms have always been clean and it's not a bad drive into Memphis!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities