This is a newer hotel near West Edmonton Mall. We stayed for 3 nights in a king room with a pull-out sofa bed for our son. The room was large and very clean. When we first arrived there was a manager's reception with appetizers and drinks. We were in a rush to meet someone so thought that a quick bite to eat before we left would be perfect because we wouldn't have time for dinner until later. We got there about 20 mins before it was over and there were only a couple of pieces of food left - nowhere near enough for three of us. Because we were in a rush we didn't worry about it and headed out. One of the hotel managers ran outside after us and apologized that there was no food left. She then offered us a complimentary meal at the hotel next door as compensation. We were floored! I've run into this type of situation before and I've never had anyone from the hotel care enough to do anything about it. What a pleasant surprise! We also noticed one day that the temperature of the pool was quite cold such that my son couldn't swim in it for longer than 5 minutes. We mentioned it to the front desk and they assured us they would have maintenance look at it. The next day the temperature was perfect! We also had a slight problem with the heating/cooling in the room and couldn't get it to work properly. We called down to the front desk and there was someone in to take a look at within 3 minutes. Wow!
Christine from London, Ontario
This eco-friendly hotel is located in Edmonton (West Edmonton), close to Edmonton Event Centre, West Edmonton Mall, and …More
Frequent business travel requires me to visit cities across Canada and into the United States. I consider myself someone having high expectations when securing accommodations and offer my experience review of the Edmonton Doubletree Hilton.
I focus upon first impressions when making initial reservations, professional check-in, a quiet room with comfortable bed and clean quality bedding. The hotel scent is important. I like to walk the stairs instead of using elevators so I appreciate it when they are clean and maintained. Good speedy restaurant service and food help make my stay enjoyable. Good internet. Convenient location. I expect friendly staff throughout the organization and read the culture assessing how well the employees interact with each other and enjoy fulfilling their responsibilities.
The Doubletree by Hilton West Edmonton excels in each of my non-negitiable areas when booking hotel accommodations and I am delighted to place them on my list of best places to stay when travelling. I look forward to returning!
Ron from Ontario
This hotel features the Mayfield Dinner Theater on site. TELUS World of Science is nearby, and the shops and restaurants at …More
This is a great hotel to stay at. It is close to many amenities, quite clean, very friendly staff and has a great breakfast. With having an infant along it was quite nice to have a normal sized sink, microwave and fridge.
Dave from Saskatchewan
This hotel is located in Edmonton (West Edmonton), close to Mayfield Dinner Theatre, Oasis Centre, and TELUS World of …More